Freshdesk + Userback Integration

Integrate Freshdesk to Userback in one click, or tell Integrately AI how you want each feedback submission handled. Collect user feedback, create support tickets, update your support queue, and notify your team automatically.

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1.
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
  • Userback
    Feedback is collected in Userback Instant
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2.
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

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Ready Workflows Ready Workflows for Freshdesk + Userback Integration

Capture user feedback, create support tickets, log customer details, alert your support team, and track issues, all in just one click.

Most popular automationmost-popular-automations
Userback + Freshdesk Integration

Create Freshdesk ticket for new Userback feedback

Creating Freshdesk tickets automatically for every new Userback feedback received can help to ensure that each feedback is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Connect more apps to your Freshdesk + Userback flow

Send user feedback and support tickets to your project boards, CRMs, and messaging channels the moment they arrive. Pick a combination and activate it in one click.

Freshdesk
Userback
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Jira Software CloudJira Software Cloud (4)
+
SlackSlack (4)
+
HubSpotHubSpot (4)
+
AsanaAsana (4)
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NotionNotion (4)
+
Google SheetsGoogle Sheets (4)
U
F
J
When feedback is collected in Userback, create a ticket in Freshdesk and create a matching issue in Jira Software Cloud.
Userback feedback immediately generates a Freshdesk ticket and a Jira Software Cloud issue, eliminating manual handoffs between support and engineering teams.
U
F
J
When feedback is collected in Userback, update the ticket in Freshdesk and add a comment in Jira Software Cloud.
Keep engineering informed by updating Jira Software Cloud whenever user feedback triggers a ticket change in Freshdesk.
U
F
J
If feedback collected in Userback indicates a bug, create a Freshdesk ticket and open a high-priority issue in Jira Software Cloud.
Route bug reports straight from Userback into Freshdesk and Jira Software Cloud without manual categorisation.
U
C
F
J
Use Claude to summarise Userback feedback, create a Freshdesk ticket, and log the summary in Jira Software Cloud.
Claude turns lengthy user feedback into actionable summaries sent to Freshdesk and Jira Software Cloud automatically.

Supported triggers and actions for Freshdesk and Userback

Mix and match to build the exact automation you need

Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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Userback
Userback Triggers & Actions
Instant
Feedback is collected in Userback
Triggers the automation when a particular action in the workflow fails
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No action is available

What can you automate with Freshdesk + Userback?

Streamline your feedback and support workflows with instant, automated actions.

What you can automate?
🎫
Create support tickets from user feedback instantly
Automatically generate a support ticket in Freshdesk the moment feedback is collected in Userback, eliminating manual data entry between platforms.
📝
Capture every submitted feedback field and note
Map available user feedback answers, annotations, and notes directly into Freshdesk tickets instead of missing vital customer details.
🔔
Notify your support team the second feedback arrives
Alert your support staff in messaging channels immediately when new user feedback triggers a fresh ticket in Freshdesk.
🔀
Route feedback based on priority or category
Send urgent bug reports to priority support queues while routing general feature requests to your product backlog.
🔄
Keep support tickets and customer records up to date
Synchronize ongoing ticket updates and notes between your feedback tool and support platform without manual effort.
🔍
Search and update existing records to prevent duplicates
Search for existing tickets and contacts before creating new entries, keeping your support database clean and organized.
🏷️
Handle ticket status changes and resolutions automatically
Update ticket statuses and log resolution details when feedback items are resolved or marked complete by your team.
🔗
Extend feedback workflows to your favourite tools
Connect your Freshdesk and Userback flow with Slack, Jira Software Cloud, or Google Sheets to keep your entire company aligned.
And much more...

Who is Freshdesk + Userback integration for?

Connecting user feedback directly to customer support helps product and support teams track issues without manual copy-pasting.

Product managers
Product managers
Customer support leads
Customer support leads
Client success managers
Client success managers
Support agents
Support agents
QA testers
QA testers
Operations teams
Operations teams
📈
Product managers
You review feedback reports to plan product roadmaps, but your support numbers are always delayed because team members manually export data — with this integration, every new feedback submission updates your tracking views instantly and your data stays current.
⚡
Customer support leads
You need to triage urgent bug reports immediately, but notices sit unread in feedback inboxes until someone checks them by hand — with this integration, every new user report creates a support ticket instantly and your team can act without delay.
🤝
Client success managers
You answer to key accounts who expect rapid resolution on reported UI issues, but tracking feedback across separate tools leads to missed follow-ups — with this integration, every client submission flows straight into your support queue and nothing slips through.
🎧
Support agents
The volume of inbound user feedback is too high to copy into support tickets by hand, causing frustrating delays for customers — with this integration, every feedback event generates a support ticket automatically and your queue stays organised.
🛠️
QA testers
You depend on support staff to hand over user bug reports before you can investigate, creating a bottleneck in bug verification — with this integration, every reported issue lands in your support queue instantly and engineering handoffs happen seamlessly.
📊
Operations teams
You rely on complete historical logs of user feedback for compliance and review, but manual entry leaves frequent gaps in your records — with this integration, every submitted entry is logged reliably and your historical data remains accurate.
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Why choose Integrately to automate Freshdesk + Userback

Build and manage your Freshdesk + Userback automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshdesk + Userback with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Frequently Asked Questions

How do I connect Freshdesk to Userback?
Frequently Asked Questions
You can connect Freshdesk to Userback in 1 click using ready-made templates on Integrately. Choose your workflow, connect your accounts, and let Integrately AI handle the setup.
Can I automatically create Freshdesk tickets from user feedback in Userback?
Frequently Asked Questions
Can I connect Freshdesk, Userback, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and Userback?
Frequently Asked Questions
How does Freshdesk handle ticket notes and updates from Userback?
Frequently Asked Questions
Can I sync customer feedback data from Userback into Freshdesk contacts?
Frequently Asked Questions
Do I need coding skills to automate Freshdesk and Userback?
Frequently Asked Questions
Is the Freshdesk and Userback integration free?
Frequently Asked Questions
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You Can Also Connect Freshdesk or Userback With 1500+ Other Apps

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Userback
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Sync Userback with project management, design, and analytics tools to keep user feedback flowing across your stack.
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