Zoho Cliq + Freshdesk Integration

Integrate Freshdesk to Zoho Cliq in one click, or tell Integrately AI how you want each ticket handled. Create tickets, notify your team in chat, broadcast updates, and streamline customer support automatically.

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1.
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
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2.
  • Zoho Cliq
    Send direct message in Zoho Cliq
  • Zoho Cliq
    Send channel message in Zoho Cliq
  • Zoho Cliq
    Broadcast a bot message in Zoho Cliq
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

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Ready Workflows Ready Workflows for Freshdesk + Zoho Cliq Integration

Notify your team about new tickets, broadcast updates, alert support staff, and streamline follow-ups, all in just one click.

Most popular automationmost-popular-automations
Freshdesk + Zoho Cliq Integration

Send Zoho Cliq message for new Freshdesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshdesk - Zoho Cliq integration. Whenever a new ticket is created in Freshdesk, you will immediately receive a message in Zoho Cliq notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Zoho Cliq messages for new Freshdesk tickets today - your customers will appreciate it!
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Connect more apps to your Freshdesk + Zoho Cliq flow

Teams often need to log support issues in project management tools, document solutions, or schedule follow-up calls once tickets reach chat. Pick a combination and activate it in one click.

Zoho Cliq
Freshdesk
+
Jira Software CloudJira Software Cloud (5)
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ConfluenceConfluence (5)
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SlackSlack (5)
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Google CalendarGoogle Calendar (5)
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ZoomZoom (5)
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SalesforceSalesforce (5)
F
J
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Create a Jira Software Cloud issue for every new Freshdesk ticket, and notify your support team in Zoho Cliq
New Freshdesk tickets automatically generate matching Jira Software Cloud issues while instantly alerting your support channel in Zoho Cliq, removing manual handoffs between systems.
J
F
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When a Jira Software Cloud issue is updated, update the matching Freshdesk ticket and post a message in Zoho Cliq
Keep support agents informed by updating Freshdesk tickets whenever Jira Software Cloud issues change, backed by instant Zoho Cliq notifications.
F
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Create a Jira Software Cloud bug for every Freshdesk ticket marked as high priority, and alert the engineering channel in Zoho Cliq
Urgent customer issues in Freshdesk immediately create tracked bugs in Jira Software Cloud and notify your engineering channel in Zoho Cliq.
F
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Use ChatGPT to summarise every new Freshdesk ticket, create an issue in Jira Software Cloud, and notify your team in Zoho Cliq
ChatGPT generates concise summaries of incoming Freshdesk tickets before creating structured issues in Jira Software Cloud and alerting your team in Zoho Cliq.
F
J
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Turn every resolved Freshdesk ticket into a completed Jira Software Cloud issue, and broadcast the milestone in Zoho Cliq
Resolved support inquiries automatically close associated Jira Software Cloud issues and trigger celebratory broadcasts in Zoho Cliq.

Supported triggers and actions for Zoho Cliq and Freshdesk

Mix and match to build the exact automation you need

Zoho Cliq
Zoho Cliq Triggers & Actions
No trigger is available
Send direct message in Zoho Cliq
Sends a private message to a recipient
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Send channel message in Zoho Cliq
Sends a message to a channel
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Broadcast a bot message in Zoho Cliq
Sends a pre-determined message to multiple recipients via a bot
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Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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What can you automate with Freshdesk + Zoho Cliq?

Streamline customer support operations by connecting Freshdesk ticket events directly to Zoho Cliq messaging workflows.

What you can automate?
🚀
Instantly notify your team about new support tickets
Trigger a Zoho Cliq channel message the exact moment a new support ticket is created in Freshdesk, ensuring your team responds to customers without delay.
📝
Capture every submitted ticket note and comment
Map all ticket note details and updates directly into Zoho Cliq messages instead of relying on manual notifications. Your team stays fully informed on every conversation.
🔔
Alert the right support agent instantly
Send direct messages in Zoho Cliq to specific agents when their assigned Freshdesk tickets receive updates, eliminating missed follow-ups.
🔀
Route messages based on ticket priority and tags
Send urgent tickets to VIP chat channels while routine inquiries go to standard channels, keeping your Zoho Cliq workspace organized and efficient.
🔄
Keep Zoho Cliq updated as ticket statuses change
Automatically broadcast updates in Zoho Cliq whenever a Freshdesk ticket status moves from open to pending or resolved, maintaining total team transparency.
👥
Search and update contacts without duplicates
Search existing Freshdesk contacts and update them automatically whenever customer details change, preventing duplicate records in your database.
✅
Handle ticket resolution milestones automatically
Celebrate resolved support inquiries by broadcasting bot milestone messages in Zoho Cliq the moment a Freshdesk ticket is marked closed.
🔌
Extend your workflow to Jira Software Cloud
Connect Freshdesk and Zoho Cliq with Jira Software Cloud to automatically create engineering issues from support tickets and notify your team in chat.
And much more...

Who is Freshdesk + Zoho Cliq integration for?

Customer support teams, IT managers, and operations leads who need instant visibility into support tickets without constantly switching between apps benefit immediately.

Performance analysts
Performance analysts
Customer support leads
Customer support leads
Account managers
Account managers
Support teams
Support teams
Operations coordinators
Operations coordinators
Quality assurance specialists
Quality assurance specialists
📈
Performance analysts
You're reviewing ticket resolution metrics across departments but your reporting dashboard only updates when someone manually exports Freshdesk logs, so the volume counts you're optimising against are always a few hours behind — with this integration, every support event flows instantly and your data stays current.
⚡
Customer support leads
You manage urgent customer inquiries arriving in Freshdesk but find out about critical escalations too late because team chat alerts require manual posting — this integration means every high-priority ticket triggers instant Zoho Cliq notifications so your team can respond without delay.
🤝
Account managers
You answer to key clients who want real-time progress updates on their open support tickets, but compiling status reports by hand creates unnecessary delays — automating both apps means every ticket update is instantly reflected in team discussions and client communications.
🔥
Support teams
The incoming ticket volume is too high for anyone to keep up by hand while simultaneously notifying colleagues across chat windows — connecting these apps means every new submission and ticket note routes straight to Zoho Cliq without manual copy-pasting.
⚙️
Operations coordinators
You own the next step in resolving complex customer requests and depend on support agents to hand over ticket details manually — automating both apps means every newly assigned ticket triggers immediate downstream actions without bottlenecks.
📋
Quality assurance specialists
You need a reliable history of customer interactions and keep finding audit gaps because agents forget to log ticket communications across channels — this integration means every note and update is captured automatically for complete compliance.
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Why choose Integrately to automate Zoho Cliq + Freshdesk

Build and manage your Zoho Cliq + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
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Free done-for-you setup
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Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Freshdesk to Zoho Cliq?
Frequently Asked Questions
Connecting Freshdesk to Zoho Cliq takes just 1 click on Integrately. You can select from ready-made templates or ask Integrately AI to build the automation for you. It connects your support desk directly with team chat across 1,500+ apps.
Can I automatically send Zoho Cliq messages when a new Freshdesk ticket is created?
Frequently Asked Questions
Can I connect Freshdesk, Zoho Cliq, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and Zoho Cliq?
Frequently Asked Questions
How does Freshdesk handle ticket updates in integrations?
Frequently Asked Questions
How do Zoho Cliq notifications work with support workflows?
Frequently Asked Questions
Can I automate Freshdesk and Zoho Cliq without coding?
Frequently Asked Questions
Is the Freshdesk and Zoho Cliq integration free?
Frequently Asked Questions
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