Create GitLab issue for new Freshservice ticket
Freshservice + GitLab Integration
Freshservice + GitLab Integration
Integrate Freshservice to GitLab in one click, or tell Integrately AI how you want each ticket handled. Create issues, notify your team, update statuses, and track support tasks automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is created in Freshservice- Ticket is updated in Freshservice
- Requester is created in Freshservice
- Requester is updated in Freshservice
Project issue is created in GitLab Instant- Project issue is close in GitLab Instant
- Project issue is reopened in GitLab Instant
- Group issue is created in GitLab Instant
- Project issue is updated in GitLab Instant
- Group issue is updated in GitLab Instant
- Group issue is closed in GitLab Instant
- Group issue is reopened in GitLab Instant
- Project merge request is created in GitLab Instant
- Group merge request is created in GitLab Instant
- Project merge request is merged in GitLab Instant
- Project merge request is updated in GitLab Instant
- Group merge request is updated in GitLab Instant
- Group merge request is merged in GitLab Instant
- New commit in GitLab
- Project is created in GitLab
2.
- Create ticket in Freshservice
- Create requester in Freshservice
- Get requester by ID in Freshservice
- Get agent by ID in Freshservice
- Get group by ID in Freshservice
- Search issues in GitLab
- Create issue in GitLab
- Update issue in GitLab
- Create issue note in GitLab
- Create merge request note in GitLab
- Search all merge request in GitLab
- Search group merge request in GitLab
- Search project merge request in GitLab
Trusted by experts at...
Ready Workflows for Freshservice + GitLab Integration
Track support requests, create code issues, update ticket statuses, notify your development team, and sync project progress, all in just one click.
Most popular automation
- 1of1
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Create a GitLab issue for every new Freshservice ticket, and notify your support channel on Slack
New Freshservice tickets create matching issues in GitLab instantly and your support channel hears about it in Slack, so nobody re-types details or misses a request.
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Log every updated Freshservice ticket in GitLab, and alert your development channel in Slack
Updated Freshservice tickets instantly sync with GitLab issues and alert your development channel on Slack, keeping engineers aligned on evolving support needs.
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When a GitLab issue is closed, update the Freshservice ticket and post a notification in Slack
Closed GitLab issues automatically update your Freshservice tickets and notify your Slack channel, ensuring support agents know when engineering work finishes.
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Create a GitLab issue when a new Freshservice requester is added, and notify your team in Slack
New Freshservice requesters trigger a GitLab tracking issue and alert your team in Slack, ensuring client onboarding and tracking happen seamlessly.
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If a Freshservice ticket update modifies support data, create a GitLab issue and alert Slack
Ticket updates meeting specific criteria generate GitLab issues and notify your Slack channel, routing important changes directly to engineers.
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When a GitLab merge request is merged, update Freshservice and post a success note in Slack
Merged GitLab merge requests update your Freshservice tickets and post success announcements in Slack, closing the feedback loop instantly.
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Use Claude to summarize new Freshservice tickets before creating a GitLab issue and alerting Slack
Claude analyzes new Freshservice tickets, drafts a structured GitLab issue summary, and posts the brief to your Slack channel for review.
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When a Freshservice ticket is created, create a GitLab issue, log a task in Jira Software Cloud, and notify Slack
New Freshservice tickets create a GitLab issue, add a tracking task in Jira Software Cloud, and announce the handoff in Slack.
Supported triggers and actions for Freshservice and GitLab
Mix and match to build the exact automation you need
Freshservice Triggers & Actions
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it → GitLab Triggers & Actions
Instant
Project issue is created in GitLab
Triggers the automation when a project issue is created
Try it → Instant
Project issue is close in GitLab
Triggers the automation when a project issue is closed
Try it → Instant
Project issue is reopened in GitLab
Triggers the automation when a project issue is reopened
Try it → Instant
Group issue is created in GitLab
Triggers the automation when a group issue is created
Try it → Instant
Project issue is updated in GitLab
Triggers the automation when a project issue is updated
Try it → Instant
Group issue is updated in GitLab
Triggers the automation when a group issue is updated
Try it → Instant
Group issue is closed in GitLab
Triggers the automation when a group issue is closed
Try it → Instant
Group issue is reopened in GitLab
Triggers the automation when a group issue is reopened
Try it → Instant
Project merge request is created in GitLab
Triggers the automation when a project merge request is created
Try it → Instant
Group merge request is created in GitLab
Triggers the automation when a new merge request is created within a group
Try it → Instant
Project merge request is merged in GitLab
Triggers the automation when a project merge request is merged
Try it → Instant
Project merge request is updated in GitLab
Triggers the automation when a project merge request is updated
Try it → Instant
Group merge request is updated in GitLab
Triggers the automation when a group merge request is modified
Try it → Instant
Group merge request is merged in GitLab
Triggers the automation when a merge request within a group is merged
Try it → New commit in GitLab
Triggers the automation when a new commit is made in a particular repository
Try it → What can you automate with Freshservice + GitLab?
Streamline your support-to-development pipeline by automatically converting IT tickets into developer issues, syncing statuses, and alerting your team.
🎫
Create GitLab issues from Freshservice tickets
Create a GitLab issue automatically whenever a new Freshservice ticket is created, bridging support and engineering without manual entry. Your developers get instant visibility into customer issues.
📋
Capture every ticket detail and field
Map custom Freshservice ticket descriptions, tags, and requester info directly into GitLab issue fields. Ensure your development team receives complete context on every support request.
💬
Notify your team instantly on Slack
Alert your engineering channel on Slack the moment a Freshservice ticket generates a new GitLab issue. Keep everyone informed of incoming support requests without switching tabs.
🔀
Route tickets based on priority or category
Check whether an incoming Freshservice ticket is a bug, feature request, or urgent incident, and route it to the appropriate GitLab project or label automatically.
🔄
Sync ticket updates across both platforms
Update corresponding GitLab issues whenever a Freshservice ticket is modified, ensuring descriptions and requirements remain synchronized throughout the lifecycle.
🔍
Match existing requesters and issues
Search for existing GitLab issues or requesters before creating new records, preventing duplicate entries and keeping your tracker clean.
✅
Update statuses when issues are closed
Automatically update the Freshservice ticket status to resolved the moment the corresponding GitLab issue or merge request is closed.
⚡
Extend your workflow to Slack and beyond
Trigger multi-step workflows that start with a Freshservice ticket, create a GitLab issue, and notify your support channel on Slack all in one automated sequence.
And much more...
Who is Freshservice + GitLab integration for?
IT support teams and engineering departments streamline ticket management, bug tracking, and issue resolution workflows using this integration.
Analytics Managers
Support Leads
Client Success Managers
IT Operations Teams
Software Engineers
QA Engineers
📈
Analytics Managers
You're reviewing support ticket volumes in Freshservice, but your incident reports only update when someone manually exports data, so the metrics you're reporting against are always delayed — with this integration, every support event updates your GitLab tracking instantly and your reports stay current.
🚨
Support Leads
You're monitoring helpdesk queues in Freshservice, but critical bug reports sit unnoticed until developers check manually, so urgent fixes are delayed — this integration means every critical ticket creates a GitLab issue instantly and your team acts without delay.
🤝
Client Success Managers
You're managing client escalation tickets in Freshservice, but stakeholders demand progress updates before engineers finish debugging, so communication gaps form — automating both apps means every ticket links to a GitLab issue and your status reports write themselves.
⚙️
IT Operations Teams
You're processing high volumes of IT requests in Freshservice, but manual handoffs to developers cause bottlenecks, so tickets pile up unprocessed — connecting these apps means every support request flows straight into GitLab and your processing speed scales seamlessly.
💻
Software Engineers
You're building fixes in GitLab, but requirements live in Freshservice tickets without clear developer handoffs, so context is lost — this integration means every Freshservice ticket populates your GitLab board and your engineering workflow starts immediately.
🔍
QA Engineers
You're tracking bug resolutions in GitLab, but verification records are scattered across Freshservice tickets, so audit gaps appear — with this integration, every ticket and code fix syncs automatically and your audit history remains complete.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshservice + GitLab
Build and manage your Freshservice + GitLab automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshservice + GitLab with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Freshservice to GitLab?
You can connect Freshservice to GitLab in 1-click using ready-made automations on Integrately, or ask Integrately AI to build the integration for you. It takes just minutes to link your accounts and start syncing IT tickets with developer issue trackers alongside Slack and Jira Software Cloud.
Can I automatically create a GitLab issue when a Freshservice ticket is created?
Can I connect Freshservice, GitLab, and Slack?
What is a good Zapier alternative for Freshservice and GitLab?
How do Freshservice tickets trigger automated workflows in GitLab?
How does GitLab handle issue updates from Freshservice?
Can I build custom Freshservice and GitLab integrations without coding?
Is the Freshservice and GitLab integration free?
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