Freshservice + Hive Integration

Integrate Freshservice to Hive in one click, or tell Integrately AI how you want each ticket handled. Create actions, assign projects, add comments, and notify your team automatically.

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1.
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
  • Hive
    Action is created in Hive
  • Hive
    Action is updated in Hive
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2.
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice
  • Hive
    Create action in workspace in Hive
  • Hive
    Create action in project in Hive
  • Hive
    Send message in Hive
  • Hive
    Create project in Hive
  • Hive
    Add comment to action in Hive

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Ready Workflows Ready Workflows for Freshservice + Hive Integration

Create Hive actions from Freshservice tickets, update projects, add comments, and track team progress, all in just one click.

Most popular automationmost-popular-automations
Freshservice + Hive Integration

Send Hive message for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - Hive integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in Hive notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Hive messages for new Freshservice tickets today - your customers will appreciate it!
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Connect more apps to your Freshservice + Hive flow

Sync your support tickets and project actions with collaboration tools, documents, and code repositories to keep your team aligned. Pick a combination and activate it in one click.

Freshservice
Hive
+
Jira Software CloudJira Software Cloud (4)
+
ConfluenceConfluence (4)
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SlackSlack (4)
+
Google DriveGoogle Drive (4)
+
GitHubGitHub (4)
+
ZoomZoom (4)
F
H
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Create a Hive action from every new Freshservice ticket, and log the issue in Jira Software Cloud
New support tickets in Freshservice automatically generate a corresponding action in Hive and an issue in Jira Software Cloud.
F
H
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When a Freshservice ticket is updated, update the matching Hive action and Jira Software Cloud issue
Ticket modifications in Freshservice instantly update your Hive action and Jira Software Cloud issue to keep status synced.
F
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Create a Jira Software Cloud issue and a Hive action whenever a new requester is created in Freshservice
New customer profiles in Freshservice automatically establish project tracking in Hive and Jira Software Cloud.
F
H
J
Use Claude to summarise new Freshservice tickets before creating a Hive action and Jira Software Cloud issue
AI analyses incoming Freshservice tickets to generate clean summaries for your Hive actions and Jira Software Cloud issues.

Supported triggers and actions for Freshservice and Hive

Mix and match to build the exact automation you need

Freshservice
Freshservice Triggers & Actions
Ticket is created in Freshservice
Triggers the automation when a new ticket is created
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Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
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Requester is created in Freshservice
Triggers the automation when a new requester is created
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Requester is updated in Freshservice
Triggers the automation when a requester is updated
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Create ticket in Freshservice
Generates a new ticket
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Create requester in Freshservice
Generates new requester profiles with particular parameters
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Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
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Get agent by ID in Freshservice
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Get group by ID in Freshservice
Retrieves a group by its id
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Hive
Hive Triggers & Actions
Action is created in Hive
Triggers the automation when a new action is created
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Action is updated in Hive
Triggers the automation when action is updated
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Create action in workspace in Hive
Creates a new action within the workspace
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Create action in project in Hive
Creates a new action for a particular project
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Send message in Hive
Sends a new message
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Create project in Hive
Creates a new project
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Add comment to action in Hive
Adds a comment to a action in the workflow
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What can you automate with Freshservice + Hive?

Streamline your IT service management by connecting helpdesk tickets directly to your team project workflows.

What you can automate?
🔄
Create Hive actions from Freshservice tickets automatically
Every new ticket created in Freshservice instantly generates a corresponding action in your Hive project workspace. Manual data entry is eliminated from your support pipeline.
📋
Capture every submitted support field accurately
Map all available ticket details and requester information into separate Hive action fields instead of just basic summaries. Your project boards become richer sources for team execution.
🔔
Notify your support team as soon as tickets arrive
Alert designated team members instantly whenever a new support request is logged or updated. Important issues receive immediate attention from the right staff.
🔀
Route actions based on ticket priority and category
Set up conditional rules to send high-priority tickets to specialized project spaces while routing routine inquiries to standard queues automatically.
🔄
Keep project destinations up to date as tickets evolve
When support tickets are modified or advanced in Freshservice, your Hive actions update automatically to reflect the latest status without manual intervention.
🔍
Lookup existing requesters to prevent duplicate records
Search existing requester records before creating new entries in Hive, ensuring your workspace remains clean and free of redundant clutter.
✅
Handle later status changes like ticket resolution
Manage ticket completions, closures, and follow-up stages by automatically adding comments or updating action statuses across both platforms.
💬
Extend your workflow with Slack notifications
Trigger team communication channels in Slack the moment Freshservice tickets or Hive actions are updated, keeping all stakeholders aligned in real time.
And much more...

Who is Freshservice + Hive integration for?

IT managers, support leads, and project coordinators benefit by eliminating manual ticket handoffs and keeping support activity synchronized with team project boards.

IT service managers
IT service managers
Helpdesk support leads
Helpdesk support leads
Client success managers
Client success managers
IT support coordinators
IT support coordinators
Project managers
Project managers
Operations directors
Operations directors
📈
IT service managers
You review support ticket metrics and resolve bottlenecks, but your tracking boards only update when someone manually copies data, so the completion rates you report on are always outdated — this integration means every ticket update flows straight into your Hive project boards instantly and your analytics stay accurate.
⚡
Helpdesk support leads
You need to triage urgent customer requests immediately, but incoming support tickets sit unnoticed in your helpdesk until someone checks manually, so high-priority issues are addressed too late — automating both apps means every critical ticket generates a Hive action instantly and your team responds without delay.
🤝
Client success managers
You answer to external stakeholders who demand transparent progress updates on their support requests, but compiling manual status reports takes hours of tedious copy-pasting — connecting these apps means every resolved ticket updates your project workspace automatically and client reporting becomes effortless.
📊
IT support coordinators
The volume of incoming support tickets is too high for anyone to keep up by hand, leading to missed follow-ups and lost customer records across your systems — with this integration, every new ticket and requester is logged in Hive automatically and your support queue stays impeccably organized.
🎯
Project managers
You own the execution phase and depend on customer support to hand over tickets cleanly, but crucial details get lost in transit between systems — automating both apps means every Freshservice ticket creates a structured action in Hive with all submitted fields intact and your workflow runs smoothly.
🗂️
Operations directors
You need a reliable historical audit trail of all support activities and project actions, but fragmented data keeps creating gaps in your records — this integration means every ticket creation and update is logged seamlessly across both platforms and your historical data remains complete.
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Why choose Integrately to automate Freshservice + Hive

Build and manage your Freshservice + Hive automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshservice + Hive with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Freshservice to Hive?
Frequently Asked Questions
You can connect Freshservice to Hive instantly using 1-click ready workflows on Integrately, or use Integrately AI to build custom automations linking both apps with Slack, Jira Software Cloud, and Confluence.
Can I automatically create Hive actions from new Freshservice tickets?
Frequently Asked Questions
Can I connect Freshservice, Hive, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshservice and Hive?
Frequently Asked Questions
How does Freshservice ticket data transfer to Hive actions?
Frequently Asked Questions
Can I update Hive actions when Freshservice tickets change?
Frequently Asked Questions
Do I need coding skills to automate Freshservice and Hive?
Frequently Asked Questions
Is the Freshservice and Hive integration free?
Frequently Asked Questions
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