Microsoft Dynamics 365 Business Central + Freshservice Integration
Integrate Freshservice to Microsoft Dynamics 365 Business Central (Beta in one click, or tell Integrately AI how you want each ticket handled. Sync tickets and records, update your financials, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Record is created in Microsoft Dynamics 365 Business Central- Record is updated in Microsoft Dynamics 365 Business Central
Ticket is created in Freshservice- Ticket is updated in Freshservice
- Requester is created in Freshservice
- Requester is updated in Freshservice
2.
- Search record in Microsoft Dynamics 365 Business Central
- Create record in Microsoft Dynamics 365 Business Central
- Update record in Microsoft Dynamics 365 Business Central
- Create ticket in Freshservice
- Create requester in Freshservice
- Get requester by ID in Freshservice
- Get agent by ID in Freshservice
- Get group by ID in Freshservice
Trusted by experts at...
Ready Workflows for Microsoft Dynamics 365 Business Central + Freshservice Integration
Capture tickets, create business records, keep financials updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Freshservice + Microsoft Dynamics 365 Business Central (Beta flow
Route your support data into CRMs, chat channels, and project boards to streamline operations. Pick a combination and activate it in one click.
+
Microsoft Teams (6)
Microsoft Teams (6) +
Jira Software Cloud (5)
Jira Software Cloud (5) +
Slack (5)
Slack (5) +
Zendesk (5)
Zendesk (5) +
Salesforce (5)
Salesforce (5) +
HubSpot (5)
HubSpot (5) F
M
M
Create a Microsoft Dynamics 365 Business Central (Beta record from every Freshservice ticket, and notify your team on Microsoft Teams
New Freshservice tickets instantly generate a Microsoft Dynamics 365 Business Central (Beta record while Microsoft Teams alerts your support channel, removing manual data entry.
F
M
M
Alert your support channel in Microsoft Teams whenever a new Freshservice requester is created and logged in Microsoft Dynamics 365 Business Central (Beta
Every new Freshservice requester populates Microsoft Dynamics 365 Business Central (Beta and triggers a notification in Microsoft Teams immediately.
F
M
M
When a Freshservice ticket is updated, update the matching Microsoft Dynamics 365 Business Central (Beta record and post the status in Microsoft Teams
Ticket updates in Freshservice automatically refresh Microsoft Dynamics 365 Business Central (Beta records while Microsoft Teams keeps everyone updated.
F
M
M
If a new Freshservice ticket is high priority, create a Microsoft Dynamics 365 Business Central (Beta record and alert the escalation channel in Microsoft Teams
High-priority Freshservice tickets trigger priority Microsoft Dynamics 365 Business Central (Beta records and instant Microsoft Teams alerts.
F
M
C
M
Use Claude to analyse new Freshservice tickets, create a Microsoft Dynamics 365 Business Central (Beta record, and post the brief in Microsoft Teams
Claude summarises incoming Freshservice tickets before creating a Microsoft Dynamics 365 Business Central (Beta record and posting the brief in Microsoft Teams.
F
M
J
M
Turn every new Freshservice ticket into a Microsoft Dynamics 365 Business Central (Beta record, create a task in Jira Software Cloud, and announce it in Microsoft Teams
New Freshservice tickets populate Microsoft Dynamics 365 Business Central (Beta, open Jira Software Cloud tasks, and notify Microsoft Teams.
Supported triggers and actions for Microsoft Dynamics 365 Business Central and Freshservice
Mix and match to build the exact automation you need
Microsoft Dynamics 365 Business Central Triggers & Actions
Freshservice Triggers & Actions
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it → What can you automate with Freshservice + Microsoft Dynamics 365 Business Central (Beta?
Streamline your support operations by automatically syncing tickets, updating financial records, and notifying your team across platforms.
🔄
Sync every new ticket automatically
Generate a Microsoft Dynamics 365 Business Central (Beta record the exact moment a new Freshservice ticket is created, removing manual data entry entirely.
📋
Capture every submitted ticket field
Map all available Freshservice ticket details and requester fields directly into your Microsoft Dynamics 365 Business Central (Beta records for comprehensive tracking.
📢
Notify your team instantly
Send instant alerts to your team channels the moment a new support ticket or requester is registered across your systems.
🔀
Route records based on ticket priority
Apply conditional rules to handle high-priority tickets differently from standard requests, ensuring critical items get immediate attention.
✏️
Keep records updated in real time
Automatically update your Microsoft Dynamics 365 Business Central (Beta records whenever a Freshservice ticket status changes or gets modified.
🔍
Search and update without duplicates
Search existing database records before creating new entries to prevent duplicate customer profiles and maintain clean data.
⏱️
Handle later ticket status changes
Trigger automated workflows when tickets reach resolved or closed states, updating your accounting and operations records seamlessly.
🔌
Extend flows to team messaging
Connect your core automation to Slack, Microsoft Teams, or other business apps to keep all stakeholders aligned on every support ticket.
And much more...
Who is Freshservice + Microsoft Dynamics 365 Business Central (Beta integration for?
IT professionals, finance managers, support leads, and operations specialists streamline ticket management and financial tracking, eliminating manual data entry and keeping records synchronized across systems.
Finance Directors
Support Managers
Account Executives
Helpdesk Supervisors
Billing Specialists
Compliance Officers
📈
Finance Directors
You're tracking support activity in Freshservice while finance updates records manually, but the reports are always out of date — with this integration, every ticket flows straight into Microsoft Dynamics 365 Business Central (Beta so your financial dashboards stay current.
⚡
Support Managers
You need to act fast on critical tickets, but delayed handoffs between helpdesk and accounting mean you find out too late — with this integration, every new ticket creates records instantly so your response times improve.
🤝
Account Executives
You answer to clients who want to see real-time progress on support issues, but fragmented systems make status updates painful — connecting these apps means your client records update automatically and stakeholders stay informed.
📊
Helpdesk Supervisors
The volume of incoming support tickets is too high for anyone to keep up by hand without missing details — automating both apps means every submission populates your records without manual transcription errors.
⚙️
Billing Specialists
You own the billing follow-up and depend on support teams to hand over ticket details before you can process accounts — this integration means records transfer automatically the moment tickets are created.
🛡️
Compliance Officers
You need a reliable audit history of every support ticket, but manual logging keeps leaving gaps in your records — automating this process means every ticket and requester creates an accurate historical trail.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Microsoft Dynamics 365 Business Central + Freshservice
Build and manage your Microsoft Dynamics 365 Business Central + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Microsoft Dynamics 365 Business Central + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Microsoft Dynamics 365 Business Central + Freshservice Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
Trusted by 42,000+ Customers
Highest Rated Integration Platform on G2
P
ProductHunt
Most upvoted product of the month
Connect Microsoft Dynamics 365 Business Central + Freshservice Now
In Just 1 Click!
Frequently Asked Questions
How do I connect Freshservice to Microsoft Dynamics 365 Business Central (Beta?
You can connect Freshservice to Microsoft Dynamics 365 Business Central (Beta instantly using 1-click workflows or ask Integrately AI to build the automation and map the fields.
Can I automatically create Microsoft Dynamics 365 Business Central (Beta records from new Freshservice tickets?
Can I connect Freshservice, Microsoft Dynamics 365 Business Central (Beta, and Slack?
What is a good Zapier alternative for Freshservice and Microsoft Dynamics 365 Business Central (Beta?
How does Freshservice ticket data transfer to Microsoft Dynamics 365 Business Central (Beta?
Can I update Microsoft Dynamics 365 Business Central (Beta records when Freshservice tickets change?
Do I need coding skills to automate Freshservice and Microsoft Dynamics 365 Business Central (Beta?
Is the Freshservice and Microsoft Dynamics 365 Business Central (Beta integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
You Can Also Connect Freshservice or Microsoft Dynamics 365 Business Central With 1500+ Other Apps
Popular Freshservice Integrations
Connect Freshservice with helpdesk, IT service management, and notification platforms to manage support lifecycles.
See All
Freshservice Integrations
Freshservice Integrations
No popular apps found
Popular Microsoft Dynamics 365 Business Central Integrations
Sync Microsoft Dynamics 365 Business Central (Beta with accounting, project management, and CRM tools to keep operations running.
See All
Microsoft Dynamics 365 Business Central Integrations
Microsoft Dynamics 365 Business Central Integrations
No popular apps found
