Create Pipefy card for new Freshservice ticket
Freshservice + Pipefy Integration
Freshservice + Pipefy Integration
Integrate Freshservice to Pipefy in one click, or tell Integrately AI how you want each support ticket handled. Log helpdesk requests, create matching process cards, update fields, and notify your support team automatically.
Free forever.Use premium features free for 14 days.1.
Ticket is created in Freshservice- Ticket is updated in Freshservice
- Requester is created in Freshservice
- Requester is updated in Freshservice
Card is created in Pipefy Instant- Card is moved in Pipefy Instant
- Card field is updated in Pipefy Instant
- Card is completed in Pipefy Instant
- Card gets late in Pipefy Instant
- Card is expired in Pipefy Instant
- Card becomes overdue in Pipefy Instant
2.
- Create ticket in Freshservice
- Create requester in Freshservice
- Get requester by ID in Freshservice
- Get agent by ID in Freshservice
- Get group by ID in Freshservice
- Update card field in Pipefy
- Create card in Pipefy
- Search card in Pipefy
Trusted by experts at...
Ready Workflows for Freshservice + Pipefy Integration
Create cards from tickets, track process stages, update fields, and alert your support team, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshservice + Pipefy flow
Log helpdesk tickets into your documents, sync support requests with your CRM, and notify your team on messaging apps. Pick a combination and activate it in one click.
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Jira Software Cloud (5)
Jira Software Cloud (5) +
Confluence (4)
Confluence (4) +
Slack (4)
Slack (4) +
Google Drive (4)
Google Drive (4) +
Microsoft Outlook (4)
Microsoft Outlook (4) +
Salesforce (4)
Salesforce (4) F
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Create a Jira Software Cloud issue and a Pipefy card from every new Freshservice ticket, and sync details instantly.
New Freshservice tickets automatically generate a Jira Software Cloud issue and a Pipefy card, ensuring support and engineering teams stay aligned.
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When a Freshservice ticket is updated, update the Jira Software Cloud issue and update the Pipefy card field.
Ticket modifications in Freshservice instantly update your Jira Software Cloud issues and Pipefy card fields.
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When a Pipefy card is moved, update the Jira Software Cloud issue status and get requester details in Freshservice.
Card movements in Pipefy update your Jira Software Cloud issues and retrieve requester information from Freshservice.
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Create a Jira Software Cloud issue for every Pipefy card marked for review, and retrieve the Freshservice requester.
Review-stage Pipefy cards trigger Jira Software Cloud issues while fetching the original Freshservice requester.
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Use Claude to analyze new Freshservice tickets, create a Jira Software Cloud issue, and create a card in Pipefy.
Claude analyzes incoming Freshservice tickets before creating structured issues in Jira Software Cloud and cards in Pipefy.
Supported triggers and actions for Freshservice and Pipefy
Mix and match to build the exact automation you need
Freshservice Triggers & Actions
Requester is created in Freshservice
Triggers the automation when a new requester is created
Try it → Pipefy Triggers & Actions
Instant
Card is moved in Pipefy
Triggers the automation when a card is moved in the workflow
Try it → Instant
Card field is updated in Pipefy
Triggers the automation when a card field is updated
Try it → Instant
Card is completed in Pipefy
Triggers the automation when a card is marked as completed
Try it → Instant
Card becomes overdue in Pipefy
Triggers the automation when a card is past its due date
Try it → What can you automate with Freshservice + Pipefy?
Connect your helpdesk and operations workflows to eliminate repetitive data entry and keep teams perfectly synchronized.
🎫
Create workflow cards from new helpdesk tickets
Automatically open a new Pipefy card the exact moment a ticket is created in Freshservice, ensuring your operations team starts work right away.
📝
Capture every submitted ticket field and note
Map complete descriptions, requesters, and custom form answers into your Pipefy card fields instead of copying details by hand.
🔔
Alert your team instantly when tickets arrive
Trigger automated notifications the second a high-priority ticket lands in Freshservice so support agents can respond without delay.
🔀
Route requests based on ticket priority or category
Send urgent tickets to priority Pipefy pipelines while routing standard inquiries to general workflows automatically.
🔄
Keep helpdesk records updated as workflows progress
Update Freshservice tickets whenever corresponding cards move through stages in Pipefy, maintaining accurate status logs.
🔍
Search and update existing records without duplicates
Lookup existing requesters and update current cards instead of generating redundant entries in your operational database.
✅
Handle completed tasks and status updates
Automatically close helpdesk tickets or log resolution notes when operational cards are marked completed in Pipefy.
🔗
Extend your workflow to team communication apps
Connect Slack or Microsoft Outlook to your Freshservice and Pipefy flow to notify stakeholders when processes require attention.
And much more...
Who is Freshservice + Pipefy integration for?
IT support teams and operations managers streamline helpdesk ticketing, track process workflows, and eliminate manual data entry between platforms.
IT service managers
Helpdesk support agents
Operations leads
Service desk coordinators
Process supervisors
Compliance officers
📈
IT service managers
You're reviewing helpdesk analytics to measure resolution times, but your tracking boards only update when someone manually moves cards, so the metrics you report on are always lagging behind — integrating these apps means every ticket status change syncs instantly and your dashboards stay current.
⚡
Helpdesk support agents
You need to act fast on critical customer tickets, but you find out about operational delays too late because notifications stay trapped in separate tools — connecting these apps means every ticket and card update alerts your team immediately so issues get resolved faster.
🤝
Operations leads
You answer to stakeholders who want to see live progress on internal requests, but pulling status reports requires manual cross-checking between systems — automating both apps means your workflow stages stay perfectly synchronized for client reviews and audits.
🔄
Service desk coordinators
The volume of daily support tickets is too high for anyone to keep up by hand, leading to missed handoffs between support and operations — with this integration, every ticket automatically generates the correct process card without human error.
👥
Process supervisors
You own the operational workflow stage and depend on support agents to hand over complete ticket details before you can start work — this integration means every piece of requester data arrives in your pipeline the moment the ticket opens.
📋
Compliance officers
You need a reliable audit history for every support request, but manual record-keeping keeps leaving gaps in your documentation logs — connecting these apps means every ticket creation and card movement is permanently recorded without manual oversight.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshservice + Pipefy
Build and manage your Freshservice + Pipefy automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshservice + Pipefy with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Freshservice + Pipefy Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Freshservice to Pipefy?
You can connect Freshservice to Pipefy in 1 click using ready-made templates on Integrately, or ask Integrately AI to build the automation for your team. You can also integrate apps like Slack, Jira Software Cloud, and Google Drive to expand your workflow.
Can I automatically create a Pipefy card when a new Freshservice ticket is created?
Can I connect Freshservice, Pipefy, and Slack?
What is a good Zapier alternative for Freshservice and Pipefy?
How does Freshservice ticket data transfer into Pipefy cards?
Can Pipefy card status updates sync back to Freshservice?
Do I need coding skills to automate Freshservice and Pipefy?
Is the Freshservice and Pipefy integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
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