SMS Gateway Center + Freshservice Integration

Integrate Freshservice to SMS Gateway Center in one click, or tell Integrately AI how you want each ticket handled. Notify your support team, send customer updates, log communication details, and trigger follow-ups automatically.

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1.
  • SMS Gateway Center
    Inbound SMS is received in SMS Gateway Center Instant
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
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2.
  • SMS Gateway Center
    Send single/batch SMS in SMS Gateway Center
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice

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Ready Workflows Ready Workflows for Freshservice + SMS Gateway Center Integration

Send instant text alerts for new tickets, notify staff on ticket updates, log customer replies, and trigger follow-up messages, all in just one click.

Most popular automationmost-popular-automations
Freshservice + SMS Gateway Center Integration

Send SMS Gateway Center sms for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - SMS Gateway Center integration. Whenever a new ticket is created in Freshservice, you will immediately receive a sms in SMS Gateway Center notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the sms includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic SMS Gateway Center smss for new Freshservice tickets today - your customers will appreciate it!
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Connect more apps to your Freshservice + SMS Gateway Center flow

Sync support data to your team channels, project boards, and spreadsheets while triggering automated messages. Pick a combination and activate it in one click.

SMS Gateway Center
Freshservice
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Jira Software CloudJira Software Cloud (8)
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SlackSlack (8)
+
Microsoft TeamsMicrosoft Teams (8)
+
Google SheetsGoogle Sheets (8)
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GmailGmail (8)
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NotionNotion (8)
F
S
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Create a Jira Software Cloud issue from every new Freshservice ticket, and send an SMS alert via SMS Gateway Center.
New support tickets instantly create tracking issues in Jira Software Cloud and trigger instant SMS alerts via SMS Gateway Center, eliminating manual handoffs.
F
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When a Freshservice ticket is updated, send an SMS via SMS Gateway Center and add a comment in Jira Software Cloud.
Ticket modifications immediately trigger an SMS update via SMS Gateway Center and add a progress comment in Jira Software Cloud.
J
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F
When a Jira Software Cloud issue is updated, send an SMS via SMS Gateway Center and create a ticket in Freshservice.
Engineering issue updates trigger an SMS notification via SMS Gateway Center and automatically generate a corresponding Freshservice ticket.
J
F
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Create a Freshservice ticket when a Jira Software Cloud issue is created, and send a confirmation SMS via SMS Gateway Center.
New engineering issues automatically generate support tickets in Freshservice and dispatch confirmation SMS messages via SMS Gateway Center.
F
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If a Freshservice ticket is high priority, create a critical issue in Jira Software Cloud and send an emergency SMS via SMS Gateway Center.
High priority Freshservice tickets route straight to Jira Software Cloud as critical issues while triggering urgent SMS alerts via SMS Gateway Center.
J
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When a Jira Software Cloud issue is resolved, update the ticket in Freshservice and send a closing SMS via SMS Gateway Center.
Resolved Jira issues update matching Freshservice tickets and trigger closing SMS notifications via SMS Gateway Center.
F
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Use ChatGPT to summarize every new Freshservice ticket, create a Jira Software Cloud issue with the summary, and send an SMS via SMS Gateway Center.
ChatGPT summarizes new Freshservice tickets, populates a Jira Software Cloud issue, and triggers an SMS alert via SMS Gateway Center.
F
J
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When a new requester is created in Freshservice, create an issue in Jira Software Cloud, send a welcome SMS via SMS Gateway Center, and notify your team.
New Freshservice requesters trigger a Jira Software Cloud onboarding issue, a welcome SMS via SMS Gateway Center, and a team notification.

Supported triggers and actions for SMS Gateway Center and Freshservice

Mix and match to build the exact automation you need

SMS Gateway Center
SMS Gateway Center Triggers & Actions
Instant
Inbound SMS is received in SMS Gateway Center
Triggers the automation when a new message is received
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Send single/batch SMS in SMS Gateway Center
Sends single or batch sms messages
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Freshservice
Freshservice Triggers & Actions
Ticket is created in Freshservice
Triggers the automation when a new ticket is created
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Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
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Requester is created in Freshservice
Triggers the automation when a new requester is created
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Requester is updated in Freshservice
Triggers the automation when a requester is updated
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Create ticket in Freshservice
Generates a new ticket
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Create requester in Freshservice
Generates new requester profiles with particular parameters
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Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
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Get agent by ID in Freshservice
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Get group by ID in Freshservice
Retrieves a group by its id
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What can you automate with Freshservice + SMS Gateway Center?

Streamline your IT support workflows, instant messaging alerts, and multi-channel ticket management without writing code.

What you can automate?
📱
Send SMS alerts for every new support ticket
Instantly dispatch SMS notifications via SMS Gateway Center whenever a new ticket or requester is created in Freshservice, eliminating manual messaging delays.
📋
Capture every submitted ticket field
Map custom ticket fields, request descriptions, and requester details directly into your automated workflows instead of just basic names and IDs.
🔔
Notify the right team member immediately
Alert support staff on ticket updates, status changes, and inbound messages so the right person picks up the issue right away.
🔀
Route messages based on ticket priority
Send urgent SMS alerts for high-priority tickets while routing standard requests through regular notification channels automatically.
🔄
Keep ticket records synchronized
Update customer records, ticket statuses, and communication logs automatically as support issues move through their lifecycle.
🛡️
Prevent duplicate records and messages
Check existing requester IDs and ticket statuses to update records cleanly rather than creating redundant entries.
🏁
Manage resolution and closing stages
Trigger closing SMS messages and archive notifications automatically when support tickets are resolved or closed.
🔌
Extend workflows to your favorite apps
Connect your Freshservice and SMS Gateway Center flows with Slack, Google Sheets, Notion, or Gmail to build powerful multi-step operational pipelines.
And much more...

Who is Freshservice + SMS Gateway Center integration for?

IT service teams and customer support operations streamline helpdesk ticket dispatch, SMS customer notifications, and multi-channel team updates effortlessly.

IT Support Managers
IT Support Managers
Emergency Incident Responders
Emergency Incident Responders
Client Success Leads
Client Success Leads
Helpdesk Operators
Helpdesk Operators
Operations Teams
Operations Teams
Compliance Leads
Compliance Leads
📈
IT Support Managers
You track helpdesk ticket volumes and response metrics, but your performance reports only update when someone manually checks support queues, so the ticket counts you review are always hours behind — with this integration, every new ticket event logs instantly and your operational data stays current.
⚡
Emergency Incident Responders
You need to act immediately when critical IT issues arise, but alerts get buried in email inboxes, so you find out about urgent tickets too late — automating both apps means emergency SMS alerts fire the moment a ticket is created and you can resolve issues without delay.
🤝
Client Success Leads
You answer to clients who want constant updates on their support requests, but keeping them informed manually takes hours away from solving tickets — this integration means every ticket update automatically triggers a customer SMS notification so clients stay informed.
📨
Helpdesk Operators
You manage hundreds of incoming support tickets daily, but manual data logging and texting customers creates a massive backlog — connecting these apps means every routine ticket creation triggers automated SMS messages and keeps your queue flowing.
🔄
Operations Teams
You depend on support agents to hand over resolved ticket details so you can update customer accounts, but handoffs get missed in the shuffle — automating both apps means ticket status changes immediately notify your team and streamline your workflow.
🛡️
Compliance Leads
You rely on complete audit trails of all customer communications, but manual record-keeping leaves messy gaps in your ticket history — integrating these apps means every support event and SMS dispatch is accurately logged every time.
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Why choose Integrately to automate SMS Gateway Center + Freshservice

Build and manage your SMS Gateway Center + Freshservice automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SMS Gateway Center + Freshservice with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Freshservice to SMS Gateway Center?
Frequently Asked Questions
You can connect Freshservice to SMS Gateway Center in 1 click using ready-made workflows on Integrately, or use Integrately AI to build custom multi-step automations with Jira Software Cloud, Slack, Microsoft Teams, Google Sheets, Gmail, and Notion.
Can I send an SMS alert automatically when a new Freshservice ticket is created?
Frequently Asked Questions
Can I connect Freshservice, SMS Gateway Center, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshservice and SMS Gateway Center?
Frequently Asked Questions
How does Freshservice handle ticket creation and updates in automations?
Frequently Asked Questions
How does SMS Gateway Center handle bulk and single SMS dispatch?
Frequently Asked Questions
Can I automate Freshservice and SMS Gateway Center without any coding skills?
Frequently Asked Questions
Is the Freshservice and SMS Gateway Center integration free?
Frequently Asked Questions
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