Freshservice + Textgun SMS Integration

Integrate Freshservice to Textgun SMS in one click, or tell Integrately AI how you want each ticket handled. Send instant text alerts, notify customers about ticket updates, and keep your support team informed automatically.

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1.
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
  • Textgun SMS
    Message is received in Textgun SMS
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2.
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice
  • Textgun SMS
    Send SMS message in Textgun SMS

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Ready Workflows Ready Workflows for Freshservice + Textgun SMS Integration

Send ticket alerts, notify customers of updates, text support groups, and trigger follow-up reminders, all in just one click.

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Freshservice + Textgun SMS Integration

Send Textgun SMS message for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - Textgun SMS integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in Textgun SMS notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Textgun SMS messages for new Freshservice tickets today - your customers will appreciate it!
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Connect more apps to your Freshservice + Textgun SMS flow

Sync your support tickets and SMS alerts with team communication, document storage, and task management tools. Pick a combination and activate it in one click.

Freshservice
Textgun SMS
+
SlackSlack (4)
+
Jira Software CloudJira Software Cloud (4)
+
Microsoft OutlookMicrosoft Outlook (4)
+
Google DriveGoogle Drive (4)
+
ConfluenceConfluence (4)
+
ZoomZoom (4)
F
T
S
Send a Slack notification and a Textgun SMS message whenever a new ticket is created in Freshservice
New support tickets trigger instant text alerts in Textgun SMS and team notifications in Slack without manual data entry.
F
T
S
When a ticket is updated in Freshservice, send a text message via Textgun SMS and post an update in Slack
Ticket progress updates are messaged through Textgun SMS and broadcasted in Slack automatically.
F
T
S
Send an SMS message in Textgun SMS when a requester is created in Freshservice and notify your team on Slack
New customer requesters trigger Textgun SMS messages and Slack team alerts immediately.
F
T
S
Use Claude to summarise support tickets in Freshservice, send a text via Textgun SMS, and post in Slack
AI summarises ticket details for Textgun SMS alerts and Slack team briefings automatically.

Supported triggers and actions for Freshservice and Textgun SMS

Mix and match to build the exact automation you need

Freshservice
Freshservice Triggers & Actions
Ticket is created in Freshservice
Triggers the automation when a new ticket is created
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Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
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Requester is created in Freshservice
Triggers the automation when a new requester is created
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Requester is updated in Freshservice
Triggers the automation when a requester is updated
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Create ticket in Freshservice
Generates a new ticket
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Create requester in Freshservice
Generates new requester profiles with particular parameters
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Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
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Get agent by ID in Freshservice
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Get group by ID in Freshservice
Retrieves a group by its id
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Textgun SMS
Textgun SMS Triggers & Actions
Message is received in Textgun SMS
Triggers the automation when a new message is received
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Send SMS message in Textgun SMS
Sends a text message to particular recipients
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What can you automate with Freshservice + Textgun SMS?

Streamline your IT service management by automatically sending SMS text alerts for ticket creations, requester updates, and support status changes.

What you can automate?
📲
Send text messages for new support tickets
Send an SMS message in Textgun SMS automatically whenever a ticket is created in Freshservice. No manual text reminders or delayed notifications.
📋
Capture every ticket and requester detail
Map all ticket properties and requester information into your SMS text messages instead of just basic IDs. Your alerts become complete summaries for technicians on the move.
🔔
Alert technicians instantly on new events
Notify designated support staff via SMS the moment a ticket is updated or a new requester is created in Freshservice. Ensure zero response delays.
🔀
Route messages based on ticket priority
Check the priority field submitted in Freshservice to determine whether to send an urgent SMS alert or a standard notification via Textgun SMS.
🔄
Keep records synchronized as tickets change
Update your messaging workflows automatically whenever ticket statuses or requester details are modified in Freshservice.
👥
Manage requesters without duplicate records
Check existing requester profiles in Freshservice before sending or logging messages, preventing redundant entries in your system.
✅
Trigger messages on ticket resolution
Send confirmation text messages when support tickets are closed or resolved in Freshservice, keeping clients informed of progress.
🌐
Sync ticket alerts with team tools
Send a support ticket alert via Textgun SMS and automatically post a notification to your Slack channel for broader team visibility.
And much more...

Who is Freshservice + Textgun SMS integration for?

Support managers, IT administrators, and customer success teams who need instant mobile alerts and reliable ticket updates across their communication channels benefit from this integration.

IT support managers
IT support managers
Helpdesk agents
Helpdesk agents
Customer success leads
Customer success leads
IT operations teams
IT operations teams
Service desk technicians
Service desk technicians
Quality assurance specialists
Quality assurance specialists
📈
IT support managers
You report on ticket resolution times and decide team workloads from it, but the numbers are always stale when tracking manual updates — with this integration, every new ticket notification lands instantly and your support metrics stay current.
⚡
Helpdesk agents
You need to act fast on urgent client issues, and you find out too late when tickets sit unread in the queue — this integration means every critical ticket triggers an immediate text message so you can resolve issues faster.
🤝
Customer success leads
You answer to a client or an outside party who wants to see progress on their support requests, but manual status checks cause delays — automating both apps means clients receive instant updates the moment their ticket changes.
📊
IT operations teams
The ticket volume is too high for anyone to keep up by hand with manual text notifications, leading to missed escalations — connecting these apps means every support event alerts the right staff automatically.
🛠️
Service desk technicians
You own the next step in resolving an IT issue and depend on someone upstream to hand it over, but communication gaps stall progress — with this integration, ticket details are messaged instantly so you can start troubleshooting without delay.
🗂️
Quality assurance specialists
You need a reliable history of all support communications and keep finding gaps in your text logs due to manual tracking — automating both apps means every interaction is captured accurately.
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Why choose Integrately to automate Freshservice + Textgun SMS

Build and manage your Freshservice + Textgun SMS automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshservice + Textgun SMS with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Freshservice to Textgun SMS?
Frequently Asked Questions
You can connect Freshservice to Textgun SMS in 1-click using ready-made workflows on Integrately or by asking Integrately AI to build the automation. It takes seconds to link your accounts and start messaging support alerts.
Can I send SMS alerts automatically when a new ticket is created in Freshservice?
Frequently Asked Questions
Can I connect Freshservice, Textgun SMS, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshservice and Textgun SMS?
Frequently Asked Questions
How does Freshservice handle new ticket triggers for SMS automation?
Frequently Asked Questions
How does Textgun SMS handle outgoing text messages in workflows?
Frequently Asked Questions
Do I need coding skills to automate Freshservice and Textgun SMS?
Frequently Asked Questions
Is the Freshservice and Textgun SMS integration free?
Frequently Asked Questions
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