Freshservice + Wrike Integration

Q: Can I automatically create a Wrike task from every new Freshservice ticket?

Every new Freshservice ticket can automatically create a corresponding task in Wrike without manual copying. Select a ready automation or tell Integrately AI how you want your tickets handled to get started in seconds.

Q: Can I connect Freshservice, Wrike, and Slack?

All three apps work together seamlessly in multi-step workflows. Create a task in Wrike when a ticket is created in Freshservice, then notify your team instantly on Slack. You can also connect Freshservice, Wrike, and 1,500+ other apps.

Q: What is a good Zapier alternative for Freshservice and Wrike?

Most alternatives lack the ease and speed of Integrately. With 20 million+ ready templates, 24/5 live chat support, and Integrately AI, you can connect Freshservice and Wrike faster and at 3x to 10x lower cost.

Q: How do Freshservice ticket updates sync with Wrike tasks?

Ticket updates in Freshservice can automatically update linked Wrike tasks using ready automation workflows. Start from the Freshservice and Wrike integration to keep your support tickets and project tasks synchronised.

Q: Can Wrike task status changes update Freshservice tickets?

Wrike task status changes can automatically update corresponding Freshservice tickets using 1-click automations on Integrately. There are ready templates available right from the Freshservice and Wrike integration page.

Q: Do I need coding skills to automate Freshservice and Wrike?

No coding skills are required to connect Freshservice and Wrike. You can use pre-built ready templates or describe your workflow to Integrately AI to build it instantly.

Q: Is the Freshservice and Wrike integration free?

You can start connecting Freshservice and Wrike with a free forever plan on Integrately. Explore the ready workflows and begin automating your support and project tasks today.

Integrate Freshservice to Wrike in one click, or tell Integrately AI how you want each ticket handled. Convert tickets to tasks, update project statuses, notify your team, and track your support work automatically.

Integrate For Free

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Ticket is created in Freshservice
Ticket is updated in Freshservice
Requester is created in Freshservice
Requester is updated in Freshservice
Task is created in Wrike Instant
Task status is changed in Wrike Instant
Comment is created in Wrike Instant
Folder is created in Wrike Instant
Attachment is added in Wrike Instant

Create ticket in Freshservice
Create requester in Freshservice
Get requester by ID in Freshservice
Get agent by ID in Freshservice
Get group by ID in Freshservice
Create task in Wrike
Get task by Id in Wrike
Create a timelog in Wrike
Create folder in Wrike
Add a comment in task in Wrike
Add a comment in folder in Wrike
Create project in Wrike
Get folder by Id in Wrike

Trusted by experts at...

Ready Workflows for Freshservice + Wrike Integration

Convert tickets into tasks, organise project folders, keep statuses updated, and track support hours, all in just one click.

Create Wrike task from new Freshservice ticket

If you're using Freshservice for customer support and Wrike for time tracking, then this automation is for you.

This can help you bill customers for the time you spend on their ticket, or simply keep track of how much time is being spent on support task. It's easy to set up and only takes a few minutes!

Activate

1of1

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshservice + Wrike flow

Sync your support and project workflows with team communication, document storage, and development tools. Pick a combination and activate it in one click.

Slack (8)

Jira Software Cloud (8)

Confluence (8)

Google Drive (8)

Zoom (8)

GitHub (8)

Create a Wrike task from every new Freshservice ticket, and notify your support team in Slack

New Freshservice tickets instantly appear as tasks in Wrike while your Slack support channel gets notified, eliminating manual copying between support and project boards.

Create a Wrike task when a new Freshservice requester is created, and post the details in Slack

New Freshservice requesters automatically generate onboarding tasks in Wrike, with an immediate confirmation posted to your team channel in Slack.

When a Wrike task status is changed, update the Freshservice ticket and post the change in Slack

Task status updates in Wrike automatically flow back to update the Freshservice ticket, while posting a summary in Slack for the team.

Create a Wrike project from a Freshservice ticket, and notify the project lead in Slack

Major Freshservice tickets automatically spin up a new Wrike project and notify the designated lead in Slack for immediate action.

If a Freshservice ticket update mentions urgent priority, create a priority Wrike task and alert the escalation channel in Slack

Urgent Freshservice ticket updates automatically generate high-priority tasks in Wrike and alert your escalation channel in Slack.

When a Wrike comment is created on a task, update the Freshservice ticket and notify the support agent in Slack

Wrike task comments automatically update the corresponding Freshservice ticket and alert the assigned agent in Slack.

Use Claude to summarise every new Freshservice ticket before creating a Wrike task, and post the brief in Slack

Claude generates a concise summary of every new Freshservice ticket, creates a structured Wrike task, and posts the brief in Slack.

When a Freshservice ticket is created, create a Wrike task, log a timelog entry, and announce it in Slack

New Freshservice tickets automatically create a Wrike task, log initial billable hours, and announce the setup in Slack.

Create a Wrike task from every new Freshservice ticket, and open a corresponding issue in Jira Software Cloud

New Freshservice tickets automatically create tasks in Wrike and matching issues in Jira Software Cloud for engineering teams.

Create a Wrike task when a Freshservice requester is updated, and log the update in Jira Software Cloud

Requester updates in Freshservice trigger a Wrike task update and record the event in Jira Software Cloud.

When a Wrike task status is changed, update the Freshservice ticket and transition the issue in Jira Software Cloud

Wrike task status changes automatically update the linked Freshservice ticket and transition the corresponding Jira Software Cloud issue.

Create a Wrike folder from a Freshservice ticket, and open a tracking epic in Jira Software Cloud

New Freshservice support tickets create organised folders in Wrike and establish a tracking epic in Jira Software Cloud.

If a Freshservice ticket update contains a bug report, create a Wrike task and open a bug issue in Jira Software Cloud

Bug-related Freshservice ticket updates automatically create a Wrike task and open a bug issue in Jira Software Cloud.

When a Wrike comment is created on a task, update the Freshservice ticket and add a comment in Jira Software Cloud

Task comments in Wrike automatically update the Freshservice ticket and add a matching comment in Jira Software Cloud.

Use ChatGPT to categorise every new Freshservice ticket, create a Wrike task, and open an issue in Jira Software Cloud

ChatGPT categorises new Freshservice tickets, creates a structured Wrike task, and opens an appropriately labelled issue in Jira Software Cloud.

When a Freshservice ticket is created, create a Wrike task, log a timelog entry, and open an issue in Jira Software Cloud

New Freshservice tickets create a Wrike task, log initial billable time, and open a tracking issue in Jira Software Cloud.

Create a Wrike task from every new Freshservice ticket, and create a documentation page in Confluence

New Freshservice tickets automatically generate project tasks in Wrike and create a reference page in Confluence.

Create a Wrike task when a Freshservice requester is created, and add a profile page in Confluence

New Freshservice requesters automatically create project tasks in Wrike and initialise a profile page in Confluence.

When a Wrike task status is changed, update the Freshservice ticket and update the tracking page in Confluence

Wrike task status changes update the Freshservice ticket and automatically update the corresponding Confluence project page.

Create a Wrike folder from a Freshservice ticket, and create a project workspace page in Confluence

New Freshservice tickets create organised folders in Wrike and establish a dedicated workspace page in Confluence.

If a Freshservice ticket update mentions technical specifications, create a Wrike task and update the specs page in Confluence

Technical Freshservice ticket updates create Wrike tasks and update specification pages in Confluence automatically.

When a Wrike comment is created on a task, update the Freshservice ticket and append notes to the Confluence page

Wrike task comments update the Freshservice ticket and automatically append meeting notes to the Confluence page.

Use Gemini to summarise every resolved Freshservice ticket, create a Wrike task, and publish a knowledge base article in Confluence

Gemini summarises resolved Freshservice tickets, creates a Wrike task, and publishes a knowledge base article in Confluence.

When a Freshservice ticket is created, create a Wrike task, log initial hours, and create a tracking page in Confluence

New Freshservice tickets create a Wrike task, log initial timelogs, and establish a tracking page in Confluence.

Create a Wrike task from every new Freshservice ticket, and create a project folder in Google Drive

New Freshservice tickets automatically generate Wrike project tasks and create a dedicated folder in Google Drive.

Create a Wrike task when a Freshservice attachment is added, and upload the file to Google Drive

Freshservice attachments automatically generate Wrike tasks and upload the associated files to Google Drive.

When a Wrike task status is changed, update the Freshservice ticket and move the file in Google Drive

Wrike task status changes update the Freshservice ticket and automatically organise completed files in Google Drive.

Create a Wrike folder from a Freshservice ticket, and generate a client asset folder in Google Drive

New Freshservice tickets create structured folders in Wrike and set up client asset repositories in Google Drive.

If a Freshservice ticket update includes media files, create a Wrike task and save the assets in Google Drive

Media-heavy Freshservice ticket updates create Wrike tasks and automatically store assets in Google Drive.

When a Wrike comment is created on a task, update the Freshservice ticket and save attached documents to Google Drive

Wrike task comments update the Freshservice ticket and automatically save new attached documents to Google Drive.

Use Claude to extract project requirements from a Freshservice ticket, create a Wrike task, and generate a brief document in Google Drive

Claude extracts project requirements from Freshservice tickets, creates a Wrike task, and generates a formatted brief document in Google Drive.

When a Freshservice ticket is created, create a Wrike task, log initial hours, and create a project directory in Google Drive

New Freshservice tickets create a Wrike task, record initial time logs, and establish a project directory in Google Drive.

Create a Wrike task from every new Freshservice ticket, and schedule a review meeting in Zoom

New Freshservice support tickets automatically create project tasks in Wrike and schedule a review meeting in Zoom.

Create a Wrike task when a Freshservice requester is created, and schedule an onboarding call in Zoom

New Freshservice requesters automatically generate Wrike tasks and schedule an onboarding call in Zoom.

When a Wrike task status is changed to review, update the Freshservice ticket and schedule a sync in Zoom

Wrike task status updates trigger Freshservice ticket updates and automatically schedule review syncs in Zoom.

Create a Wrike folder from a Freshservice ticket, and schedule a kickoff conference in Zoom

New Freshservice tickets create Wrike project folders and automatically schedule kickoff conferences in Zoom.

If a Freshservice ticket requests a consultation, create a Wrike task and schedule a video call in Zoom

Consultation requests in Freshservice create Wrike tasks and automatically schedule video calls in Zoom.

When a Wrike comment is created on a task, update the Freshservice ticket and schedule a follow-up meeting in Zoom

Wrike task comments update Freshservice tickets and can schedule follow-up meetings in Zoom when requested.

Use Gemini to analyse customer sentiment in a Freshservice ticket, create a Wrike task, and schedule an urgent call in Zoom

Gemini analyses customer sentiment in Freshservice tickets, creates a Wrike task, and schedules urgent calls in Zoom when needed.

When a Freshservice ticket is created, create a Wrike task, log initial hours, and schedule a kickoff meeting in Zoom

New Freshservice tickets create a Wrike task, record initial time logs, and schedule a kickoff meeting in Zoom.

Create a Wrike task from every new Freshservice ticket, and open an issue in GitHub

New Freshservice tickets automatically generate tasks in Wrike and open tracking issues in GitHub for development teams.

Create a Wrike task when a Freshservice requester is updated, and log the profile update in GitHub

Freshservice requester updates trigger Wrike task updates and record repository activity logs in GitHub.

When a Wrike task status is changed, update the Freshservice ticket and close the linked issue in GitHub

Wrike task status changes automatically update the Freshservice ticket and close the corresponding issue in GitHub.

Create a Wrike folder from a Freshservice ticket, and create a repository branch reference in GitHub

New Freshservice tickets create organised folders in Wrike and establish repository branch tracking references in GitHub.

If a Freshservice ticket update references a code error, create a Wrike task and open a bug issue in GitHub

Code error reports in Freshservice ticket updates create Wrike tasks and open dedicated bug issues in GitHub.

When a Wrike comment is created on a task, update the Freshservice ticket and add a comment on the GitHub issue

Wrike task comments update the Freshservice ticket and automatically post matching comments on the GitHub issue.

Use Claude to parse technical logs from a Freshservice ticket, create a Wrike task, and open a structured issue in GitHub

Claude parses technical logs from Freshservice tickets, creates a Wrike task, and opens a structured issue in GitHub.

When a Freshservice ticket is created, create a Wrike task, log initial time, and open a tracking issue in GitHub

New Freshservice tickets create a Wrike task, log initial timelogs, and open a tracking issue in GitHub.

Supported triggers and actions for Freshservice and Wrike

Mix and match to build the exact automation you need

Freshservice Triggers & Actions

Ticket is created in Freshservice

Triggers the automation when a new ticket is created

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Ticket is updated in Freshservice

Triggers the automation when a ticket is modified

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Requester is created in Freshservice

Triggers the automation when a new requester is created

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Requester is updated in Freshservice

Triggers the automation when a requester is updated

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Wrike Triggers & Actions

Instant

Task is created in Wrike

Triggers the automation when a new task is created

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Instant

Task status is changed in Wrike

Triggers the automation when the status of a task is changed

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Instant

Comment is created in Wrike

Triggers the automation when a new comment is created

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Instant

Folder is created in Wrike

Triggers the automation when a new folder is created

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Instant

Attachment is added in Wrike

Triggers the automation when a new attachment is added

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What can you automate with Freshservice + Wrike?

Streamline your IT support and project workflows by connecting every ticket, task, comment, and folder automatically.

Get Started For Free

🎫

Convert support tickets into project tasks instantly

Create a Wrike task from every new Freshservice ticket automatically. Eliminate manual copying and ensure support requests flow straight into project management boards.

📋

Capture every submitted field and requester detail

Map complete Freshservice ticket data and requester profiles directly into Wrike tasks and folders. Your project boards receive rich context for every support issue.

🔔

Notify the right team members the moment tickets arrive

Trigger instant team alerts in Slack or notify project leads whenever a new ticket is converted into a Wrike task. Keep everyone informed without manual check-ins.

🔀

Route tasks differently based on ticket priority

Set up conditional workflows that assign high-priority Wrike tasks for urgent Freshservice tickets while routing standard enquiries to regular project queues.

🔄

Keep task statuses synchronized across platforms

Automatically update Freshservice tickets whenever corresponding Wrike task statuses change. Ensure support agents and project managers share a single source of truth.

⏱️

Track time and billable hours automatically

Create timelog entries in Wrike the moment support work is logged or tickets are created. Keep resource tracking accurate without manual timesheet entries.

💬

Sync comments and discussions between systems

Pass task comments and updates back and forth between Wrike and Freshservice automatically. Keep collaboration centralised without switching applications.

🔗

Extend your workflow to team communication tools

Connect Freshservice and Wrike with Slack to announce new tasks, notify assignees, and keep your entire organisation updated in real time.

And much more...

Who is Freshservice + Wrike integration for?

Support teams and project managers connecting helpdesk tickets to project tasks to eliminate manual data entry and keep cross-functional delivery aligned.

Support Operations Managers

IT Helpdesk Leads

Client Success Directors

Service Desk Agents

Project Coordinators

Quality Assurance Specialists

📈

Support Operations Managers

You report on helpdesk ticket resolution times but your project tracking board only updates when someone manually copies status changes, so your completion metrics are always hours behind — this integration means every ticket update flows instantly into your project tasks and your reporting stays accurate.

⚡

IT Helpdesk Leads

You need to escalate critical customer tickets to project execution teams immediately, but manual handoffs mean tasks get missed and issues sit idle — automating both apps means every urgent ticket generates a Wrike task instantly and your team starts working without delay.

🤝

Client Success Directors

You answer to external clients who want real-time visibility into their reported support tickets and project milestones, but disjointed tools leave you guessing on progress — connecting these apps means every ticket status change updates your project boards so clients always see current progress.

📊

Service Desk Agents

The volume of incoming helpdesk tickets is too high for anyone to keep project boards updated by hand, leading to constant out-of-sync records — this integration means every new ticket automatically creates a corresponding Wrike task without requiring manual data entry.

🔄

Project Coordinators

You own the execution phase and depend on support agents to hand over technical tickets, but manual notifications frequently get delayed or lost — automating both apps means project tasks are created the moment a support ticket is submitted so you can pick up the work immediately.

🗂️

Quality Assurance Specialists

You need a reliable audit history of every support ticket and its corresponding project tasks, but manual record-keeping leaves persistent gaps — with this integration, every ticket, comment, and status change is tracked across both platforms automatically.

Try This Integration – No Code Needed

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Why choose Integrately to automate Freshservice + Wrike

Build and manage your Freshservice + Wrike automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected

Connect Freshservice + Wrike with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.

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Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.

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24x5 Live Chat Support

Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.

Free done-for-you setup

Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.

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SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.

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Frequently Asked Questions

How do I connect Freshservice to Wrike?

You can connect Freshservice to Wrike in one click using Integrately. Choose from 20 million+ ready templates or ask Integrately AI to build your custom workflow. Connect your accounts, activate the automation, and let your support tickets flow directly into your project tasks.

Can I automatically create a Wrike task from every new Freshservice ticket?

Can I connect Freshservice, Wrike, and Slack?

What is a good Zapier alternative for Freshservice and Wrike?

How do Freshservice ticket updates sync with Wrike tasks?

Can Wrike task status changes update Freshservice tickets?

Do I need coding skills to automate Freshservice and Wrike?

Is the Freshservice and Wrike integration free?

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No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Freshservice or Wrike With 1500+ Other Apps

Popular Freshservice Integrations

Connect Freshservice with helpdesk, CRM, and communication tools to streamline customer support and ticket management.

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Freshservice Integrations

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Popular Wrike Integrations

Sync Wrike with project management, time tracking, and cloud storage tools to keep your teams organised and productive.

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Wrike Integrations

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Freshservice + Wrike Integration

Integrate Freshservice to Wrike in one click, or tell Integrately AI how you want each ticket handled. Convert tickets to tasks, update project statuses, notify your team, and track your support work automatically.

Trusted by experts at...

Ready Workflows for Freshservice + Wrike Integration

Convert tickets into tasks, organise project folders, keep statuses updated, and track support hours, all in just one click.

Create Wrike task from new Freshservice ticket

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshservice + Wrike flow

Sync your support and project workflows with team communication, document storage, and development tools. Pick a combination and activate it in one click.

Supported triggers and actions for Freshservice and Wrike

Mix and match to build the exact automation you need

What can you automate with Freshservice + Wrike?

Streamline your IT support and project workflows by connecting every ticket, task, comment, and folder automatically.

Who is Freshservice + Wrike integration for?

Support teams and project managers connecting helpdesk tickets to project tasks to eliminate manual data entry and keep cross-functional delivery aligned.

Did you know?

Our team can create automations for you... At no extra cost!

Why choose Integrately to automate Freshservice + Wrike

Build and manage your Freshservice + Wrike automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

How Integrately Works?

Trusted by 42,000+ Customers

Frequently Asked Questions

Want to automate something else in your workflow?

You Can Also Connect Freshservice or Wrike With 1500+ Other Apps

Automate Your Tedious Tasks
With A Single Click

It's so easy a caveman could do it.

Freshservice + Wrike Integration

Integrate Freshservice to Wrike in one click, or tell Integrately AI how you want each ticket handled. Convert tickets to tasks, update project statuses, notify your team, and track your support work automatically.

Trusted by experts at...

Ready Workflows for Freshservice + Wrike Integration

Convert tickets into tasks, organise project folders, keep statuses updated, and track support hours, all in just one click.

Create Wrike task from new Freshservice ticket

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshservice + Wrike flow

Sync your support and project workflows with team communication, document storage, and development tools. Pick a combination and activate it in one click.

Supported triggers and actions for Freshservice and Wrike

Mix and match to build the exact automation you need

What can you automate with Freshservice + Wrike?

Streamline your IT support and project workflows by connecting every ticket, task, comment, and folder automatically.

Who is Freshservice + Wrike integration for?

Support teams and project managers connecting helpdesk tickets to project tasks to eliminate manual data entry and keep cross-functional delivery aligned.

Did you know?

Our team can create automations for you... At no extra cost!

Why choose Integrately to automate Freshservice + Wrike

Build and manage your Freshservice + Wrike automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

How Integrately Works?

Trusted by 42,000+ Customers

Frequently Asked Questions

Want to automate something else in your workflow?

You Can Also Connect Freshservice or Wrike With 1500+ Other Apps

Automate Your Tedious Tasks With A Single Click

It's so easy a caveman could do it.

Automate Your Tedious Tasks
With A Single Click