Freshworks CRM (Freshsales Suite) + INBOX Integration

Integrate Freshworks CRM (Freshsales Suite) to INBOX in one click, or tell Integrately AI how you want each lead handled. Capture new subscribers, update email lists, trigger campaigns, and sync customer data automatically.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • INBOX
    Contact is added in INBOX Instant
  • INBOX
    Contact is unsubscribed in INBOX Instant
  • INBOX
    Contact is hard bounced in INBOX Instant
  • INBOX
    Contact reported spam in INBOX Instant
  • INBOX
    Contact is soft bounced in INBOX Instant
Arrow Right
2.
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)
  • INBOX
    Create contact in INBOX
  • INBOX
    Search contact by email in INBOX
  • INBOX
    Update contact in INBOX
  • INBOX
    Create list in INBOX

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Ready Workflows Ready Workflows for Freshworks CRM (Freshsales Suite) + INBOX Integration

Sync contacts, update email lists, trigger autoresponders, manage subscribers, and track marketing performance, all in just one click.

Most popular automationsmost-popular-automations
INBOX + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact for new INBOX contact

There are many reasons why someone might choose to use two different marketing tools. One common reason is - the ability to reach a wider audience.

For example, if one tool is better suited for reaching customers in a certain geographic region, while another is better for reaching customers of a certain age group, using both can help businesses reach their target market more effectively.

Integration of your new Freshworks CRM (Freshsales Suite) contact and INBOX contact can help make sure that your messages are coordinated and that you're taking full advantage of all your channels. It can also help reduce the amount of time you spend managing different tools and platforms.
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INBOX + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) deal for new INBOX contact

This automation makes it easy to create new deals in Freshworks CRM (Freshsales Suite) when a new contact is created in INBOX. Just connect your accounts, and every time a new contact is created in INBOX, a new deal will automatically be created in Freshworks CRM (Freshsales Suite).

This integration makes it easy to keep your sales and marketing data in sync, so you can always have accurate information about your interactions with potential and current customers.
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Freshworks CRM (Freshsales Suite) + INBOX Integration

Create INBOX contact for new Freshworks CRM (Freshsales Suite) contact

If you're using Freshworks CRM (Freshsales Suite) to manage your sales leads, it's important to also use INBOX to manage your email marketing.

But adding contacts manually is a time-consuming process - which is why we recommend setting up this automation. When a new contact is created in Freshworks CRM (Freshsales Suite), a corresponding contact will automatically be created in INBOX.

This will keep all of your lead data in one place, making it easier to send out marketing emails.
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INBOX + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) task for new INBOX contact

Freshworks CRM (Freshsales Suite) and INBOX are two powerful cloud-based tools that can be used to improve business productivity. Using this Freshworks CRM (Freshsales Suite) - INBOX integration, you can automatically create task in Freshworks CRM (Freshsales Suite) whenever a new contact is created in INBOX.

This allows you to keep track of all your potential leads in one place and make sure that you don't forget to follow up with any new leads. Also, setting up this automation is quick and easy, and can be done with just a few clicks!
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Connect more apps to your Freshworks CRM (Freshsales Suite) + INBOX flow

Capture leads, add them to your email marketing tool, and notify your sales team instantly. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
INBOX
+
Google AdsGoogle Ads (2)
+
Facebook Lead AdsFacebook Lead Ads (2)
+
MailchimpMailchimp (2)
+
CalendlyCalendly (2)
+
StripeStripe (2)
+
SlackSlack (2)
G
F
I
Add every new Google Ads lead to Freshworks CRM (Freshsales Suite), and create the contact in INBOX
New Google Ads leads appear in Freshworks CRM (Freshsales Suite) and INBOX instantly, removing manual lead entry and delayed follow-ups.
G
F
I
Create a Freshworks CRM (Freshsales Suite) deal for every new Google Ads lead, and add them to INBOX
Google Ads submissions automatically generate deals in Freshworks CRM (Freshsales Suite) and contacts in INBOX.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and INBOX

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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INBOX
INBOX Triggers & Actions
Instant
Contact is added in INBOX
Triggers the automation when a new contact is added
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Instant
Contact is unsubscribed in INBOX
Triggers the automation when a contact unsubscribes from a mailing list
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Instant
Contact is hard bounced in INBOX
Triggers the automation when a contact email bounces due to invalidity
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Instant
Contact reported spam in INBOX
Triggers the automation when a contact is marked as spam
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Instant
Contact is soft bounced in INBOX
Triggers the automation when a contact email address bounces due to temporary issues
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Create contact in INBOX
Adds a new contact to the contact list
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Search contact by email in INBOX
Finds and retrieves contact information using their email address
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Update contact in INBOX
Updates contact information
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Create list in INBOX
Generates a new list
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What can you automate with Freshworks CRM (Freshsales Suite) + INBOX?

Streamline your customer relationship management and email marketing workflows with powerful automated triggers and actions.

What you can automate?
🔄
Sync new contacts between Freshworks CRM (Freshsales Suite) and INBOX automatically
Every time a contact is created in Freshworks CRM (Freshsales Suite), automatically add a corresponding contact in INBOX. Eliminate manual data entry and keep your marketing lists current.
📋
Capture every contact detail across both platforms
Ensure all custom fields, phone numbers, and email addresses entered in Freshworks CRM (Freshsales Suite) populate accurately in INBOX without losing data.
🔔
Notify your team the moment a contact updates
Alert your team instantly whenever a high-value contact is created or updated in Freshworks CRM (Freshsales Suite) or INBOX.
🔀
Route contacts based on specific criteria
Segment your contacts dynamically based on deal stages or subscription statuses, ensuring the right people enter the correct INBOX lists.
📝
Keep contact records updated across systems
Whenever contact details or deals are modified in Freshworks CRM (Freshsales Suite), automatically update the corresponding records in INBOX.
🔍
Prevent duplicate entries with smart lookup
Search for existing records before creating new ones in INBOX or Freshworks CRM (Freshsales Suite), keeping your database clean and organized.
Handle contact unsubscriptions and bounces
Automatically update Freshworks CRM (Freshsales Suite) when contacts unsubscribe, bounce, or report spam in INBOX, maintaining data hygiene.
💬
Extend your automation workflow to Slack
Trigger Freshworks CRM (Freshsales Suite) and INBOX events, then automatically post detailed notifications to your team channel in Slack.
And much more...

Who is Freshworks CRM (Freshsales Suite) + INBOX integration for?

Sales and marketing teams managing customer pipelines and email campaigns benefit by eliminating manual data entry, keeping contact lists perfectly synchronized across platforms.

Sales analysts
Sales analysts
Sales development reps
Sales development reps
Account managers
Account managers
Marketing operations teams
Marketing operations teams
Outbound sales reps
Outbound sales reps
CRM administrators
CRM administrators
📈
Sales analysts
You're reviewing quarterly pipeline reports in Freshworks CRM (Freshsales Suite), but subscriber counts in INBOX are updated manually so your conversion metrics are always mismatched — this integration means every record syncs instantly and your analytics stay accurate.
Sales development reps
You're waiting for lead lists to be exported from Freshworks CRM (Freshsales Suite) before launching email campaigns in INBOX, but manual handoffs cause hours of delay — with this integration, every new lead receives automated outreach immediately.
🤝
Account managers
You're tracking client communications across Freshworks CRM (Freshsales Suite) while managing email lists in INBOX, but records frequently fall out of sync — automating both apps means client campaign histories remain complete and transparent.
📊
Marketing operations teams
You're importing hundreds of new leads into Freshworks CRM (Freshsales Suite) every week, but pushing them into INBOX by hand leads to missing subscribers — connecting these apps means every contact lands in both tools without manual effort.
🎯
Outbound sales reps
You're qualifying prospects inside Freshworks CRM (Freshsales Suite) before adding them to email sequences in INBOX, but manual data transfers slow down your follow-up speed — automating both apps means your outreach triggers the moment qualification finishes.
🗂️
CRM administrators
You're maintaining customer databases in Freshworks CRM (Freshsales Suite) alongside email lists in INBOX, but manual updates leave recurring data gaps — this integration means your contact databases remain fully unified and error-free.
Our team

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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + INBOX

Build and manage your Freshworks CRM (Freshsales Suite) + INBOX automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + INBOX with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

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Automation is ready
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Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to INBOX?
Frequently Asked Questions
You can connect Freshworks CRM (Freshsales Suite) to INBOX in one click using pre-built templates or by asking Integrately AI to set up your workflow. Add supporting apps like Slack or Google Ads to complete your stack.
What is the main benefit of integrating Freshworks CRM (Freshsales Suite) and INBOX?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), INBOX, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and INBOX?
Frequently Asked Questions
How does Freshworks CRM (Freshsales Suite) handle contact creation in this integration?
Frequently Asked Questions
How does INBOX update subscriber lists during automation?
Frequently Asked Questions
Do I need coding skills to set up Freshworks CRM (Freshsales Suite) and INBOX workflows?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and INBOX integration free?
Frequently Asked Questions
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