Freshworks CRM (Freshsales Suite) + Intercom Integration
Integrate Freshworks CRM (Freshsales Suite) to Intercom in one click, or tell Integrately AI how you want each contact handled. Sync customer records, update communications, alert your support team, and trigger targeted follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Contact is created in Freshworks CRM (Freshsales Suite)- Contact is updated in Freshworks CRM (Freshsales Suite)
- Deal is updated in Freshworks CRM (Freshsales Suite)
- Deal is created in Freshworks CRM (Freshsales Suite)
- Task is created in Freshworks CRM (Freshsales Suite)
- Account is created in Freshworks CRM (Freshsales Suite)
- Account is updated in Freshworks CRM (Freshsales Suite)
Event is created in Intercom Instant- Teammate replied in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Company is created in Intercom Instant
- Lead is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Admin opened conversation in Intercom Instant
- Conversation is closed by admin in Intercom Instant
- User or lead is replied in Intercom Instant
- Lead is untagged in Intercom Instant
- Lead is tagged in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
2.
- Search contact in Freshworks CRM (Freshsales Suite)
- Create product in Freshworks CRM (Freshsales Suite)
- Create contact in Freshworks CRM (Freshsales Suite)
- Search contact by email in Freshworks CRM (Freshsales Suite)
- Update contact in Freshworks CRM (Freshsales Suite)
- Search contact by phone number in Freshworks CRM (Freshsales Suite)
- Get contact by id in Freshworks CRM (Freshsales Suite)
- Add note to a contact in Freshworks CRM (Freshsales Suite)
- Create task for contact in Freshworks CRM (Freshsales Suite)
- Delete contact in Freshworks CRM (Freshsales Suite)
- Create deal in Freshworks CRM (Freshsales Suite)
- Get deal by id in Freshworks CRM (Freshsales Suite)
- Search deal by name in Freshworks CRM (Freshsales Suite)
- Create task for deal in Freshworks CRM (Freshsales Suite)
- Add note to a deal in Freshworks CRM (Freshsales Suite)
- Update deal in Freshworks CRM (Freshsales Suite)
- Create or Update contact in Freshworks CRM (Freshsales Suite)
- Create account in Freshworks CRM (Freshsales Suite)
- Create task for an account in Freshworks CRM (Freshsales Suite)
- Get account by id in Freshworks CRM (Freshsales Suite)
- Search account by name in Freshworks CRM (Freshsales Suite)
- Add note to an account in Freshworks CRM (Freshsales Suite)
- Mark task as completed in Freshworks CRM (Freshsales Suite)
- Get task by id in Freshworks CRM (Freshsales Suite)
- Remove tag from user in Intercom
- Create user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Add tag to user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Create event in Intercom
- Search lead in Intercom
- Search user in Intercom
- Search company in Intercom
Trusted by experts at...
Ready Workflows for Freshworks CRM (Freshsales Suite) + Intercom Integration
Sync contacts, update user profiles, log conversations, alert support teams, and send targeted messages, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Freshworks CRM (Freshsales Suite) + Intercom flow
Connect your CRM and support stack with email, messaging, scheduling, and database tools to automate your entire customer lifecycle. Pick a combination and activate it in one click.
+
Slack (3)
Slack (3) +
Google Sheets (3)
Google Sheets (3) +
Calendly (3)
Calendly (3) +
Stripe (3)
Stripe (3) +
Mailchimp (3)
Mailchimp (3) +
Typeform (3)
Typeform (3) F
I
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Add every new Freshworks CRM (Freshsales Suite) contact to Intercom, and notify your sales channel in Slack
New contacts from Freshworks CRM (Freshsales Suite) appear in Intercom instantly and your sales channel hears about it in Slack, so your team never misses a lead.
I
F
S
When a new Intercom user is created, update the Freshworks CRM (Freshsales Suite) contact and notify your support channel in Slack
New Intercom users automatically update your Freshworks CRM (Freshsales Suite) contacts and notify your support channel in Slack for immediate visibility.
F
I
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When a Freshworks CRM (Freshsales Suite) deal is created, create an Intercom user and post the update in Slack
New deals in Freshworks CRM (Freshsales Suite) automatically trigger an Intercom user creation and notify your team in Slack.
Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Intercom
Mix and match to build the exact automation you need
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
Try it → Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
Try it → Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
Try it → Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
Try it → Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
Try it → Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
Try it → Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
Try it → Intercom Triggers & Actions
Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → What can you automate with Freshworks CRM (Freshsales Suite) + Intercom?
Streamline your sales and support workflows by connecting Freshworks CRM (Freshsales Suite) and Intercom for instant, error-free data synchronization.
🔄
Sync contacts instantly between CRM and help desk
Automatically create Intercom users whenever a new contact is added in Freshworks CRM (Freshsales Suite), eliminating manual copy-pasting between platforms.
📋
Capture every submitted field accurately
Map all available contact details and custom fields from Freshworks CRM (Freshsales Suite) straight into Intercom user profiles without losing data.
🔔
Alert your team the moment events occur
Notify support agents and sales reps instantly in your messaging tools when high-priority deals or user conversations are updated.
🔀
Route records based on submitted data
Trigger different actions depending on specific deal stages or contact properties submitted in Freshworks CRM (Freshsales Suite) or Intercom.
✏️
Keep customer records continuously updated
Ensure contact updates, email changes, and deal milestones sync bidirectionally across both platforms in real time.
🔍
Prevent duplicate entries automatically
Search existing records before creating new entries to keep your database clean and free of duplicate customer profiles.
📊
Handle status changes and deal updates
Update user profiles and trigger automated messages whenever a deal stage changes or a support conversation is closed.
🔌
Extend your workflow to Slack
Connect your core pair with Slack to notify channels, post updates, and keep your entire team informed of pipeline activity.
And much more...
Who is Freshworks CRM (Freshsales Suite) + Intercom integration for?
Sales and customer support teams using Freshworks CRM (Freshsales Suite) and Intercom rely on this integration to eliminate manual data entry and keep customer records perfectly synced.
Sales Operations Managers
Customer Support Leads
Account Managers
Customer Success Teams
Sales Representatives
Operations Directors
📈
Sales Operations Managers
You report on pipeline metrics and conversion rates, but your dashboard only updates when someone manually exports records, so the numbers you're reviewing against are always a few hours behind — with this integration, every new contact lands in both tools instantly and your data stays current.
⚡
Customer Support Leads
You need to act fast when high-value inquiries arrive, and you find out too late because support tickets and CRM entries live in separate silos — automating both apps means every customer interaction is captured immediately and your team can respond without delay.
🤝
Account Managers
You answer to clients who want to see active progress on their accounts, but gathering updates across sales and support platforms takes hours of manual work — this integration means all customer data flows automatically into one unified view.
🔄
Customer Success Teams
The volume of incoming user requests is too high for anyone to keep up by hand, leading to missed follow-ups and fragmented customer histories — connecting these apps means every conversation and user profile syncs without manual effort.
🎯
Sales Representatives
You own the next step in the sales cycle and depend on upstream leads being handed over quickly, but manual data entry delays your outreach — with this integration, new contacts appear in your CRM the moment they engage in chat.
📋
Operations Directors
You need a reliable history of all customer touchpoints and keep finding gaps in audit trails due to human error during data entry — automating both apps means every record is logged accurately across your entire stack.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Intercom
Build and manage your Freshworks CRM (Freshsales Suite) + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + Intercom with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Freshworks CRM (Freshsales Suite) to Intercom?
You can connect Freshworks CRM (Freshsales Suite) to Intercom in 1-click using ready workflows on Integrately, or use Integrately AI to build custom automations with Slack, Google Sheets, and 1,500+ other apps.
Can I automatically sync contacts and messages between Freshworks CRM (Freshsales Suite) and Intercom?
Can I connect Freshworks CRM (Freshsales Suite), Intercom, and Slack?
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and Intercom?
How does Freshworks CRM (Freshsales Suite) data sync with Intercom?
How are Intercom user updates handled in Freshworks CRM (Freshsales Suite)?
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and Intercom?
Is the Freshworks CRM (Freshsales Suite) and Intercom integration free?
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