Freshworks CRM (Freshsales Suite) + MSG91 Integration

Integrate Freshworks CRM (Freshsales Suite) to MSG91 in one click, or tell Integrately AI how you want each contact handled. Send instant SMS notifications, alert your team, update customer records, and trigger automated campaigns automatically without manual data entry.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • MSG91
    Delivery report in MSG91 Instant
  • MSG91
    Campaign is created in MSG91
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2.
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)
  • MSG91
    Send SMS in MSG91
  • MSG91
    Run Campaign in MSG91

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Ready Workflows Ready Workflows for Freshworks CRM (Freshsales Suite) + MSG91 Integration

Send SMS alerts for new contacts, trigger messages when deals update, notify teams, and launch campaigns, all in just one click.

Most popular automationsmost-popular-automations
Freshworks CRM (Freshsales Suite) + MSG91 Integration

Send MSG91 sms for new Freshworks CRM (Freshsales Suite) task

With this Freshworks CRM (Freshsales Suite) - MSG91 integration, whenever a new task is created in Freshworks CRM (Freshsales Suite), sms will be sent via MSG91. This ensures that everyone is kept up to date on the latest developments and can take appropriate action.

Plus, you can customize the sms that is sent, so you can include any relevant information, like deadlines or assigned team members. As a result, this integration will help to improve communication and collaboration within your team, making it easier to get work done.
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Freshworks CRM (Freshsales Suite) + MSG91 Integration

Send MSG91 sms for new Freshworks CRM (Freshsales Suite) deal

Whenever a new deal is created in your Freshworks CRM (Freshsales Suite), you'll want to communicate with your team to make sure everyone is on the same page. Sending MSG91 sms ensures that everyone knows about the new deal and can provide input on the best way to move forward.

This not only keeps your team informed, but also allows you to gain valuable feedback that can help you close more deals. In short, this Freshworks CRM (Freshsales Suite) - MSG91 integration is essential for any business to stay organized and ensure that the team is always aware of new deals.
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Activate
Freshworks CRM (Freshsales Suite) + MSG91 Integration

Send MSG91 sms for new Freshworks CRM (Freshsales Suite) contact

Anytime a new contact is added to your Freshworks CRM (Freshsales Suite), automatically send them a sms through MSG91 letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Freshworks CRM (Freshsales Suite) - MSG91 integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
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Connect more apps to your Freshworks CRM (Freshsales Suite) + MSG91 flow

Capture lead information, sync records across your tools, and trigger multi-channel follow-ups instantly. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
MSG91
+
Microsoft OutlookMicrosoft Outlook (4)
+
Facebook Lead AdsFacebook Lead Ads (4)
+
MailchimpMailchimp (4)
+
Google SheetsGoogle Sheets (4)
+
CalendlyCalendly (4)
+
WhatsAppWhatsApp (4)
F
M
M
Create a contact in Freshworks CRM (Freshsales Suite) from every new Microsoft Outlook email, and send an SMS alert in MSG91.
Microsoft Outlook emails become Freshworks CRM (Freshsales Suite) contacts instantly while MSG91 sends an immediate SMS notification.
F
M
M
When a deal is created in Freshworks CRM (Freshsales Suite), schedule an event in Microsoft Outlook and notify stakeholders via MSG91.
New Freshworks CRM (Freshsales Suite) deals automatically block calendar time in Microsoft Outlook and trigger an SMS update in MSG91.
F
M
M
If a Freshworks CRM (Freshsales Suite) contact update occurs, send a calendar update in Microsoft Outlook and an SMS update in MSG91.
Updated contact information in Freshworks CRM (Freshsales Suite) triggers calendar adjustments in Microsoft Outlook and MSG91 alerts.
M
F
M
Use Claude to summarise Microsoft Outlook emails, create a task in Freshworks CRM (Freshsales Suite), and send an SMS alert via MSG91.
Claude analyses Microsoft Outlook emails to create actionable Freshworks CRM (Freshsales Suite) tasks and MSG91 notifications.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and MSG91

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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MSG91
MSG91 Triggers & Actions
Instant
Delivery report in MSG91
Triggers the automation when a delivery report is generated
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Campaign is created in MSG91
Triggers the automation when a new campaign is created
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Send SMS in MSG91
Sends a text message to particular recipients
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Run Campaign in MSG91
Runs a campaign
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What can you automate with Freshworks CRM (Freshsales Suite) + MSG91?

Streamline your sales communication workflows by connecting Freshworks CRM (Freshsales Suite) and MSG91 for instant messaging and record updates.

What you can automate?
🚀
Trigger instant SMS messages for new contacts
Send an automated text via MSG91 the moment a contact is created in Freshworks CRM (Freshsales Suite) to engage prospects immediately.
📝
Capture every submitted contact field
Map all available contact attributes and deal notes from Freshworks CRM (Freshsales Suite) directly into your MSG91 messaging payload.
🔔
Alert the right sales rep instantly
Notify assigned account owners via MSG91 SMS whenever a high-value deal is created or updated in Freshworks CRM (Freshsales Suite).
🔀
Route messages based on deal stages
Send different MSG91 templates depending on whether a Freshworks CRM (Freshsales Suite) deal is marked won, lost, or pending.
🔄
Keep contact records updated automatically
Sync MSG91 delivery reports and campaign engagement metrics back into your Freshworks CRM (Freshsales Suite) contact history.
🛡️
Prevent duplicate records during sync
Search existing database entries before creating new contacts or deals in Freshworks CRM (Freshsales Suite) via incoming triggers.
⏱️
Handle later status changes and follow-ups
Trigger automated reminder SMS messages in MSG91 when Freshworks CRM (Freshsales Suite) tasks reach their due dates.
🔗
Extend your workflow to Google Sheets
Log every Freshworks CRM (Freshsales Suite) contact and MSG91 text delivery status into a Google Sheets tracking spreadsheet.
And much more...

Who is Freshworks CRM (Freshsales Suite) + MSG91 integration for?

Connecting Freshworks CRM (Freshsales Suite) and MSG91 streamlines sales communications, eliminates manual data entry, and ensures instant messaging alerts reach the right teams.

Performance marketers
Performance marketers
Sales development reps
Sales development reps
Account managers
Account managers
High-volume operations teams
High-volume operations teams
Downstream sales executives
Downstream sales executives
Customer success leads
Customer success leads
📈
Performance marketers
You're running multi-channel campaigns tracked in Freshworks CRM (Freshsales Suite), but your messaging performance data only updates when someone manually triggers reports, so your campaign optimization metrics are always hours behind — with this integration, every new contact updates your communication flow instantly and your data stays current.
⚡
Sales development reps
You need to act fast on every new lead created in Freshworks CRM (Freshsales Suite), but manual SMS follow-ups take too long and leads go cold before you reach out — with this integration, every new submission triggers an immediate text message via MSG91 and your outreach speed improves dramatically.
🤝
Account managers
You answer to clients who want immediate status updates when deals progress in Freshworks CRM (Freshsales Suite), but compiling manual status reports leaves clients waiting — this integration means every deal update automatically triggers a notification message and your clients stay fully informed of progress.
📊
High-volume operations teams
The volume of new contacts flowing into Freshworks CRM (Freshsales Suite) is too high for anyone to keep up by hand, leading to missed outreach and unverified records — automating both apps means every contact generates an instant SMS confirmation and your pipeline management runs without manual bottlenecks.
🎯
Downstream sales executives
You own the closing stage and depend on someone upstream to hand over qualified Freshworks CRM (Freshsales Suite) contacts, but handoff delays stall momentum — this integration means deal updates instantly dispatch mobile alerts via MSG91 and you can pick up the next step without waiting.
🗂️
Customer success leads
You need a reliable history of all client communications and keep finding gaps where MSG91 updates weren't recorded in Freshworks CRM (Freshsales Suite) manually — connecting these apps means every delivery report and campaign is logged automatically and your audit trails are complete.
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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + MSG91

Build and manage your Freshworks CRM (Freshsales Suite) + MSG91 automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
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Connect Freshworks CRM (Freshsales Suite) + MSG91 with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Free done-for-you setup
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Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to MSG91?
Frequently Asked Questions
You can connect Freshworks CRM (Freshsales Suite) to MSG91 in 1-click using Integrately. Choose from ready-made templates or ask Integrately AI to build the automation and map the fields for you.
Can I automatically send an SMS via MSG91 when a contact is created in Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), MSG91, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and MSG91?
Frequently Asked Questions
How does Freshworks CRM (Freshsales Suite) data trigger MSG91 messages?
Frequently Asked Questions
Can MSG91 delivery reports update Freshworks CRM (Freshsales Suite) records?
Frequently Asked Questions
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and MSG91?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and MSG91 integration free?
Frequently Asked Questions
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