Freshworks CRM (Freshsales Suite) + Reamaze Integration

Integrate Freshworks CRM (Freshsales Suite) to Reamaze in one click, or tell Integrately AI how you want each contact handled. Create helpdesk conversations, update customer details, notify support agents, and trigger follow-ups automatically.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • Reamaze
    Message is created in Reamaze
  • Reamaze
    Conversation is created in Reamaze
  • Reamaze
    Contact is created in Reamaze
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2.
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)
  • Reamaze
    Create SMS conversation in Reamaze
  • Reamaze
    Add message to conversation in Reamaze
  • Reamaze
    Create SMS contact in Reamaze
  • Reamaze
    Create conversation in Reamaze
  • Reamaze
    Create contact in Reamaze
  • Reamaze
    Search contact by email in Reamaze
  • Reamaze
    Update contact using email in Reamaze
  • Reamaze
    Search messages sent by sender in Reamaze

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Ready WorkflowsReady Workflows   for Freshworks CRM (Freshsales Suite) + Reamaze Integration

Capture customer support inquiries, update contact records, log interaction notes, and notify your support team, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Freshworks CRM (Freshsales Suite) + Reamaze flow

Send customer support details to your marketing lists, alert your team on chat, and log payment records instantly. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
Reamaze
+
ShopifyShopify (4)
+
MailchimpMailchimp (4)
+
SlackSlack (4)
+
StripeStripe (4)
+
Google CalendarGoogle Calendar (4)
+
CalendlyCalendly (4)
S
F
R
Add every new Shopify customer to Freshworks CRM (Freshsales Suite) and create a Reamaze conversation
New Shopify customers instantly appear in Freshworks CRM (Freshsales Suite) and trigger a Reamaze conversation, removing manual data entry.
S
F
R
When a Shopify refund is issued, update the contact in Freshworks CRM (Freshsales Suite) and create a Reamaze SMS conversation
Refund events in Shopify update customer profiles in Freshworks CRM (Freshsales Suite) and initiate an SMS conversation in Reamaze.
S
F
R
Create a Freshworks CRM (Freshsales Suite) deal for every high-value Shopify order and log a Reamaze contact note
High-value Shopify purchases generate deals in Freshworks CRM (Freshsales Suite) and add reference notes to Reamaze contacts.
S
F
R
When a Shopify customer account is updated, sync the changes to Freshworks CRM (Freshsales Suite) and Reamaze
Customer profile updates in Shopify automatically refresh contact information in Freshworks CRM (Freshsales Suite) and Reamaze.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Reamaze

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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Reamaze
Reamaze Triggers & Actions
Message is created in Reamaze
Triggers the automation when a new message is created
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Conversation is created in Reamaze
Triggers the automation when a new conversation is created
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Contact is created in Reamaze
Triggers the automation when a new contact is created
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Create SMS conversation in Reamaze
Starts a new sms conversation
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Add message to conversation in Reamaze
Adds a message to the ongoing conversation
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Create SMS contact in Reamaze
Adds a new sms contact
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Create conversation in Reamaze
Start a new conversation with speicified recipients
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Create contact in Reamaze
Adds a new contact to the database
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Search contact by email in Reamaze
Finds and retrieves contact information using their email address
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Update contact using email in Reamaze
Updates contact information using its email
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Search messages sent by sender in Reamaze
Searches for messages sent by a sender
Try it →

What can you automate with Freshworks CRM (Freshsales Suite) + Reamaze?

Streamline your customer support and sales workflows by connecting contact records, support tickets, and team notifications instantly.

What you can automate?
🔄
Sync contacts between Freshworks CRM (Freshsales Suite) and Reamaze
Automatically create or update contact records across Freshworks CRM (Freshsales Suite) and Reamaze the moment customer details change.
📋
Capture every submitted field and note
Map all available contact details and support message fields into separate CRM records instead of basic names and emails.
🔔
Tell the right team member immediately
Send instant notifications to your support or sales staff whenever a new conversation or deal update occurs.
🔀
Route records based on submitted criteria
Trigger different follow-up actions and task assignments depending on specific contact tags or deal stages.
🔄
Keep records updated as status changes
Ensure task completions, deal stage shifts, and conversation updates stay current across both systems.
👥
Add or update instead of creating duplicates
Search existing database entries by email before creating new records to maintain clean customer lists.
⏱️
Handle later status changes and closures
Automate updates when support tickets resolve or when sales deals close successfully.
🔌
Extend your workflow to team chat apps
Connect your core automation flow with Slack to broadcast real-time updates directly to your team channels.
And much more...

Who is Freshworks CRM (Freshsales Suite) + Reamaze integration for?

Support and sales teams struggling to keep customer communication and CRM profiles aligned across separate platforms benefit from automated data syncing.

Data analysts and operations teams
Data analysts and operations teams
Customer support leads
Customer support leads
Dedicated account managers
Dedicated account managers
High-volume sales teams
High-volume sales teams
Sales development reps
Sales development reps
Operations managers
Operations managers
📊
Data analysts and operations teams
You're reviewing sales reports in Freshworks CRM (Freshsales Suite), but support metrics from Reamaze stay trapped in another tab so your performance dashboards are always incomplete — with this integration, every ticket and contact links directly to your revenue data for accurate reporting.
⚡
Customer support leads
You manage incoming helpdesk requests in Reamaze, but urgent VIP client updates entered in Freshworks CRM (Freshsales Suite) reach your team too late for immediate triage — with this integration, support conversations trigger instantly the moment high-priority accounts shift.
🤝
Dedicated account managers
You report weekly progress to clients, but tracking communication across Freshworks CRM (Freshsales Suite) and Reamaze manually leaves gaps in your account history — this integration means every interaction is logged cleanly in one unified timeline.
📈
High-volume sales teams
You process hundreds of incoming leads daily in Freshworks CRM (Freshsales Suite), but routing them to Reamaze support agents by hand creates massive bottlenecks — automating both apps means every inquiry queues up immediately without manual intervention.
👥
Sales development reps
You own the outreach stage after support handoffs, but waiting for colleagues to manually update Freshworks CRM (Freshsales Suite) from Reamaze causes missed follow-ups — connecting these apps means your task lists populate the second a chat concludes.
📁
Operations managers
You maintain customer records in Freshworks CRM (Freshsales Suite), but disconnected helpdesk notes in Reamaze leave missing audit trails during reviews — with this integration, every contact history and message record stays fully synchronized.
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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Reamaze

Build and manage your Freshworks CRM (Freshsales Suite) + Reamaze automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + Reamaze with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to Reamaze?
Frequently Asked Questions
You can easily connect Freshworks CRM (Freshsales Suite) to Reamaze using Integrately. Set up 1-click automations or use Integrately AI to link contacts, conversations, and tools like Slack and Mailchimp in minutes.
Can I automatically sync customer contact details and support conversations?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), Reamaze, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and Reamaze?
Frequently Asked Questions
How are contact updates handled between Freshworks CRM (Freshsales Suite) and Reamaze?
Frequently Asked Questions
Can I create Reamaze conversations automatically from contact records?
Frequently Asked Questions
Do I need coding skills to set up Freshworks CRM (Freshsales Suite) and Reamaze integrations?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and Reamaze integration free?
Frequently Asked Questions
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