Freshworks CRM (Freshsales Suite) + SamCart Integration

Integrate Freshworks CRM (Freshsales Suite) to SamCart in one click, or tell Integrately AI how you want each order handled. Capture customer purchases, create contacts, update deals, and trigger follow-ups automatically.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • SamCart
    Order is placed in SamCart Instant
  • SamCart
    Prospect is created in SamCart Instant
  • SamCart
    Product is purchased in SamCart Instant
  • SamCart
    Upsell is purchased in SamCart Instant
  • SamCart
    Subscription is charged in SamCart Instant
  • SamCart
    Subscription is cancelled in SamCart Instant
  • SamCart
    Subscription charge is failed in SamCart Instant
  • SamCart
    Refund is completed in SamCart Instant
  • SamCart
    Partial refund is completed in SamCart Instant
  • SamCart
    Subscription charge is refunded in SamCart Instant
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2.
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)

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Ready Workflows Ready Workflows for Freshworks CRM (Freshsales Suite) + SamCart Integration

Capture customer purchases, create contacts, update deals, sync orders, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
SamCart + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact from new SamCart contact

If you're an ecommerce business owner who uses SamCart to power your online store, you'll be happy to know that when a new contact is created in Freshworks CRM (Freshsales Suite), this automation will automatically create a contact in SamCart.

This means that you can keep track of all your customers and their orders in one place, making it easy to manage your business.
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Connect more apps to your Freshworks CRM (Freshsales Suite) + SamCart flow

Connect marketing, communication, and reporting tools to extend your customer workflows after the core integration completes. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
SamCart
+
StripeStripe (8)
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MailchimpMailchimp (8)
+
SlackSlack (8)
+
Google SheetsGoogle Sheets (8)
+
CalendlyCalendly (8)
+
QuickBooks OnlineQuickBooks Online (8)
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F
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When an order is placed in SamCart, create a contact in Freshworks CRM (Freshsales Suite), and create a customer in Stripe
New SamCart orders instantly create contacts in Freshworks CRM (Freshsales Suite) and matching customer profiles in Stripe without manual data entry.
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F
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When a product is purchased in SamCart, create a contact in Freshworks CRM (Freshsales Suite), and create a charge in Stripe
Every SamCart product purchase creates a contact in Freshworks CRM (Freshsales Suite) and processes the charge in Stripe automatically.
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F
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When a subscription is charged in SamCart, update the deal in Freshworks CRM (Freshsales Suite), and update the subscription in Stripe
Subscription charges in SamCart automatically update your deals in Freshworks CRM (Freshsales Suite) and synchronise status in Stripe.
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When a subscription is cancelled in SamCart, create a task for contact in Freshworks CRM (Freshsales Suite), and cancel the subscription in Stripe
Cancelled SamCart subscriptions trigger retention tasks in Freshworks CRM (Freshsales Suite) and update subscription status in Stripe.
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If a product is purchased in SamCart with high value, create a deal in Freshworks CRM (Freshsales Suite) and create a Stripe invoice
High-value SamCart purchases automatically generate priority deals in Freshworks CRM (Freshsales Suite) and itemised invoices in Stripe.
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When a refund is completed in SamCart, update the deal in Freshworks CRM (Freshsales Suite), and issue a refund in Stripe
Completed SamCart refunds update your deal records in Freshworks CRM (Freshsales Suite) and process matching refunds in Stripe.
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Use ChatGPT to analyse every SamCart order, create a contact in Freshworks CRM (Freshsales Suite), and create a Stripe payment link
ChatGPT analyses new SamCart orders to create contacts in Freshworks CRM (Freshsales Suite) and generate follow-up payment links in Stripe.
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When a subscription charge is failed in SamCart, update the contact in Freshworks CRM (Freshsales Suite), create a Stripe invoice, and notify your finance team on Slack
Failed subscription charges update contacts in Freshworks CRM (Freshsales Suite), generate Stripe recovery invoices, and alert Slack.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and SamCart

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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SamCart
SamCart Triggers & Actions
Instant
Order is placed in SamCart
Triggers the automation when a new order is placed
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Instant
Prospect is created in SamCart
Triggers the automation when a new prospect is added
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Instant
Product is purchased in SamCart
Triggers the automation when a product is purchased
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Instant
Upsell is purchased in SamCart
Triggers the automation when a user purchases an Upsell product
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Instant
Subscription is charged in SamCart
Triggers the automation when a subscription is charged
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Instant
Subscription is cancelled in SamCart
Triggers the automation when a subscription is cancelled
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Instant
Subscription charge is failed in SamCart
Triggers the automation when a subscription charge fails
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Instant
Refund is completed in SamCart
Triggers the automation when a refund is processed successfully
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Instant
Partial refund is completed in SamCart
Triggers the automation when a refund is processed partially
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Instant
Subscription charge is refunded in SamCart
Triggers the automation when a subscription charge is refunded
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No action is available

What can you automate with Freshworks CRM (Freshsales Suite) + SamCart?

Streamline your e-commerce and sales operations by syncing orders, updating contacts, and managing subscriptions automatically.

What you can automate?
🛒
Create Freshworks CRM (Freshsales Suite) contacts from SamCart orders
Capture every customer purchase in SamCart and automatically create a corresponding contact and deal in Freshworks CRM (Freshsales Suite). Eliminate manual data entry and start your sales follow-up instantly.
📝
Map all customer details and custom fields
Transfer every piece of customer information submitted during checkout, from shipping addresses to product selections, directly into your Freshworks CRM (Freshsales Suite) records.
🔔
Alert your sales team the moment an order arrives
Trigger instant notifications in Slack or email whenever a high-value SamCart purchase is completed, ensuring your team can engage VIP customers immediately.
🔀
Route orders based on purchased products or amounts
Evaluate SamCart order values or specific product selections to assign different deal stages or priority tasks inside Freshworks CRM (Freshsales Suite).
🔄
Keep contact records updated as details change
Synchronise customer profile updates between SamCart and Freshworks CRM (Freshsales Suite) so your sales reps always see the most accurate billing and contact information.
👥
Prevent duplicate records with smart matching
Search existing Freshworks CRM (Freshsales Suite) contacts by email before creating a new record, updating existing customers when repeat SamCart orders come in.
💳
Handle subscription renewals, cancellations, and refunds
Automatically update deal stages in Freshworks CRM (Freshsales Suite) when SamCart subscriptions are charged, cancelled, or refunded, keeping your revenue metrics accurate.
📊
Extend your order workflow to Google Sheets or Slack
Trigger multi-step pipelines where a SamCart purchase creates a Freshworks CRM (Freshsales Suite) contact and simultaneously logs order data in Google Sheets.
And much more...

Who is Freshworks CRM (Freshsales Suite) + SamCart integration for?

Sales teams, store owners, and finance managers connecting Freshworks CRM (Freshsales Suite) to SamCart eliminate manual data entry and keep customer records instantly updated.

Sales managers
Sales managers
Account executives
Account executives
Client success leads
Client success leads
E-commerce operations teams
E-commerce operations teams
Customer support specialists
Customer support specialists
Revenue operations analysts
Revenue operations analysts
📊
Sales managers
You're reviewing revenue reports in Freshworks CRM (Freshsales Suite) but your SamCart store data only updates when someone manually exports orders, so the conversion metrics you're reporting on are always a few hours behind — with this integration, every new order lands in your CRM instantly and your pipeline stays current.
⚡
Account executives
You need to follow up on high-value SamCart purchases immediately, but without automated alerts you find out about new buyers hours after checkout — this integration means every new customer triggers an instant task in Freshworks CRM (Freshsales Suite) so your sales team reaches out right away.
📋
Client success leads
You answer to stakeholders who want to track customer onboarding progress from SamCart checkouts, but scattered records leave gaps in your reporting — automating both apps means every purchase updates your Freshworks CRM (Freshsales Suite) accounts cleanly and your progress tracking is always ready for review.
📦
E-commerce operations teams
The sheer volume of daily SamCart orders makes manual data entry impossible to keep up with, leading to missed customer records and broken sales pipelines — with this integration, every transaction automatically creates contacts and deals in Freshworks CRM (Freshsales Suite) without human intervention.
🤝
Customer support specialists
You depend on sales data from SamCart to provision new accounts, but delays in updating Freshworks CRM (Freshsales Suite) mean you're reaching out to customers before their details are logged — automating both apps means your support tasks are created the moment an order clears.
🗂️
Revenue operations analysts
You need a complete audit trail of customer purchases and subscription changes, but manual logging leaves frustrating gaps in your Freshworks CRM (Freshsales Suite) history — this integration means every SamCart event is recorded accurately for flawless financial reporting.
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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + SamCart

Build and manage your Freshworks CRM (Freshsales Suite) + SamCart automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

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Connect Freshworks CRM (Freshsales Suite) + SamCart with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Free done-for-you setup
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Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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Secure by design
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Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to SamCart?
Frequently Asked Questions
Connecting Freshworks CRM (Freshsales Suite) to SamCart is fast and straightforward using Integrately. You can set up ready-made workflows in 1-click or use Integrately AI to build custom multi-step automations connecting with Stripe, Mailchimp, and other apps.
Can I automatically create Freshworks CRM (Freshsales Suite) contacts from SamCart orders?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), SamCart, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and SamCart?
Frequently Asked Questions
How does Freshworks CRM (Freshsales Suite) handle contact updates from SamCart?
Frequently Asked Questions
How does SamCart track subscription renewals with Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and SamCart?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and SamCart integration free?
Frequently Asked Questions
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