Freshworks CRM (Freshsales Suite) + Simplesat Integration

Integrate Freshworks CRM (Freshsales Suite) to Simplesat in one click, or tell Integrately AI how you want each feedback response handled. Track CSAT scores, update contact records, alert your support team, and trigger follow-ups automatically.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • Simplesat
    Feedback is received in Simplesat
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2.
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)

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Ready Workflows Ready Workflows for Freshworks CRM (Freshsales Suite) + Simplesat Integration

Collect customer feedback, update contact records, log satisfaction scores, alert your support team, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Simplesat + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact for new Simplesat feedback

When someone completes your Simplesat, a new contact is automatically created in your Freshworks CRM (Freshsales Suite). This way, you can quickly follow up with the feedback and turn them into a customer!

Plus, all of the information from the Simplesat is automatically populated in the new contact, so you don't have to waste time manually entering data. Thus, having a Simplesat - Freshworks CRM (Freshsales Suite) integration set up makes it easy to manage your customer relationships and grow your business.
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Activate
Simplesat + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) task for new Simplesat feedback

It's important to stay on top of your customer relationships, and one way to do that is to create Freshworks CRM (Freshsales Suite) tasks for new Simplesat feedbacks received. This way, you can follow up with your customers in a timely manner and ensure that their needs are being met.

Plus, by having a system in place for managing customer relationships, you'll be able to more easily scale your business as it grows. So go ahead and set up that Freshworks CRM (Freshsales Suite) task for new Simplesat feedback received today - your customers will thank you for it!
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Activate
Simplesat + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) deal for new Simplesat feedback

Integrating your Freshworks CRM (Freshsales Suite) with your Simplesat, can help you automatically create new deals based on feedbacks recieved. This saves you time and ensures that no opportunities are missed. Plus, it makes it easy to track progress and follow up with customers.

This Simplesat - Freshworks CRM (Freshsales Suite) integration is an incredibly powerful way to streamline your workflow and ensure that every new lead is followed up on in a timely manner. As a result, it helps you improve your customer relationships and grow your business more effectively.
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Connect more apps to your Freshworks CRM (Freshsales Suite) + Simplesat flow

Teams often need to sync survey responses with customer messaging, email newsletters, support tickets, and spreadsheets once the core workflow completes. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
Simplesat
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SlackSlack (8)
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MailchimpMailchimp (8)
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CalendlyCalendly (8)
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StripeStripe (8)
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ZendeskZendesk (8)
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Google SheetsGoogle Sheets (8)
S
F
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Send every Simplesat feedback response to Freshworks CRM (Freshsales Suite), and notify your team instantly on Slack
Simplesat survey responses appear in Freshworks CRM (Freshsales Suite) as contact notes instantly and your team hears about it on Slack, so nobody misses customer sentiment.
S
F
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Log every Simplesat CSAT score in Freshworks CRM (Freshsales Suite), and alert your support channel in Slack
Customer satisfaction scores update Freshworks CRM (Freshsales Suite) contacts immediately and alert your support channel on Slack for quick visibility.
S
F
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When a Freshworks CRM (Freshsales Suite) deal is updated after negative Simplesat feedback, post the status change in Slack
Negative survey feedback triggers a Freshworks CRM (Freshsales Suite) deal update and notifies your account team on Slack.
S
F
S
Create a Freshworks CRM (Freshsales Suite) task for negative Simplesat feedback, and notify your support channel in Slack
Critical survey responses automatically generate Freshworks CRM (Freshsales Suite) follow-up tasks and send alerts to Slack.
S
F
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If Simplesat feedback indicates low satisfaction, update the Freshworks CRM (Freshsales Suite) contact and alert the manager in Slack
Low CSAT ratings update Freshworks CRM (Freshsales Suite) contact records and immediately alert managers in Slack.
S
F
S
When a Freshworks CRM (Freshsales Suite) deal closes after positive Simplesat feedback, update the record and post the win in Slack
Positive survey responses logged in Freshworks CRM (Freshsales Suite) trigger team announcements on Slack.
S
F
S
Use Claude to summarise every Simplesat customer feedback response, update the Freshworks CRM (Freshsales Suite) contact note, and post the brief in Slack
Claude summarizes survey text, updates Freshworks CRM (Freshsales Suite) contact records, and shares the brief on Slack.
S
F
Z
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Turn every negative Simplesat feedback response into a Freshworks CRM (Freshsales Suite) task, create a Zendesk support ticket, and alert your team in Slack
Negative feedback creates Freshworks CRM (Freshsales Suite) tasks, opens Zendesk tickets, and notifies your team in Slack.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Simplesat

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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Simplesat
Simplesat Triggers & Actions
Feedback is received in Simplesat
Triggers the automation when new feedback is received
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No action is available

What can you automate with Freshworks CRM (Freshsales Suite) + Simplesat?

Streamline your customer feedback workflows by connecting survey responses directly to contact and deal management.

What you can automate?
🔄
Sync every survey response to your CRM
Automatically update Freshworks CRM (Freshsales Suite) contacts and deals the moment feedback is received in Simplesat. Eliminate manual copy-pasting and keep customer profiles up to date.
📋
Capture every submitted rating and comment
Map survey scores, CSAT metrics, and text feedback into Freshworks CRM (Freshsales Suite) contact notes and deal fields instead of losing valuable context.
🔔
Alert your team as soon as feedback arrives
Trigger instant team notifications whenever a customer submits feedback, ensuring rapid response times for critical issues and positive reviews.
🔀
Route workflows based on survey scores
Take different actions depending on whether a customer submits positive promoter feedback or negative churn-risk ratings in Simplesat.
📈
Keep deal stages and contact records current
Automatically update Freshworks CRM (Freshsales Suite) deal statuses and contact histories based on ongoing customer satisfaction metrics.
🔍
Prevent duplicate records and update existing profiles
Search for existing contacts by email or ID before adding notes, ensuring your Freshworks CRM (Freshsales Suite) database stays clean and organized.
⚠️
Handle critical ratings and churn warnings
Create high-priority follow-up tasks in Freshworks CRM (Freshsales Suite) whenever low CSAT or NPS scores are submitted in Simplesat.
🔗
Extend your workflow to team chat channels
Send feedback notifications to Slack alongside your Freshworks CRM (Freshsales Suite) updates so the whole company stays aligned on customer sentiment.
And much more...

Who is Freshworks CRM (Freshsales Suite) + Simplesat integration for?

Customer success teams, sales managers, and support leaders use this integration to keep satisfaction metrics aligned with CRM records and streamline customer follow-ups.

CSAT Analysts and Researchers
CSAT Analysts and Researchers
Customer Support Managers
Customer Support Managers
Client Account Directors
Client Account Directors
Customer Success Leads
Customer Success Leads
Sales Development Reps
Sales Development Reps
CRM Operations Specialists
CRM Operations Specialists
📈
CSAT Analysts and Researchers
You're reviewing customer satisfaction trends but your CRM records only update when someone manually exports survey data, so the satisfaction scores you're reporting against are always a few hours behind — with this integration, every survey response lands in Freshworks CRM (Freshsales Suite) instantly and your analytics stay current.
🚨
Customer Support Managers
Unhappy customers submit low ratings in Simplesat, but without instant CRM alerts your team finds out too late to prevent churn — this integration means every critical survey response updates Freshworks CRM (Freshsales Suite) and alerts your support channel immediately so you can retain your best customers.
📊
Client Account Directors
Your clients want to see regular progress reports and feedback history, but compiling survey results by hand takes hours every week — automating both apps means every feedback score updates your Freshworks CRM (Freshsales Suite) deals automatically and keeps stakeholders informed.
⚡
Customer Success Leads
Your survey volume is too high for anyone to keep up by hand, leading to missed customer follow-ups and unaddressed feedback comments — connecting these apps means every survey submission updates contact records and triggers follow-up tasks without manual data entry.
🤝
Sales Development Reps
You own the next step after a customer responds, but you depend on someone upstream to manually hand over survey details — with this integration, every Simplesat submission updates Freshworks CRM (Freshsales Suite) contacts and tasks so you can start outreach immediately.
🗂️
CRM Operations Specialists
You need a reliable customer history, but manual survey logging leaves recurring gaps in your CRM contact notes and deal records — automating both apps means every interaction is recorded accurately and your CRM remains a complete source of truth.
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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Simplesat

Build and manage your Freshworks CRM (Freshsales Suite) + Simplesat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + Simplesat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
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Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to Simplesat?
Frequently Asked Questions
You can connect Freshworks CRM (Freshsales Suite) to Simplesat in 1 click using ready templates on Integrately. Link your accounts, select your triggers, and use Integrately AI to customize your workflow alongside Slack, Google Sheets, or Zendesk.
How can I automatically log customer feedback scores in Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), Simplesat, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and Simplesat?
Frequently Asked Questions
How does Freshworks CRM (Freshsales Suite) handle contact updates from survey responses?
Frequently Asked Questions
Can Simplesat trigger tasks in Freshworks CRM (Freshsales Suite) for low CSAT scores?
Frequently Asked Questions
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and Simplesat?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and Simplesat integration free?
Frequently Asked Questions
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