Create SolarWinds Service Desk user for new Freshworks CRM (Freshsales Suite) contact
Freshworks CRM (Freshsales Suite) + SolarWinds Service Desk Integration
Freshworks CRM (Freshsales Suite) + SolarWinds Service Desk Integration
Integrate Freshworks CRM (Freshsales Suite) to SolarWinds Service Desk in one click, or tell Integrately AI how you want each contact handled. Provision new users, log incidents, update records, and streamline support workflows automatically.
Free forever.Use premium features free for 14 days.1.
Contact is created in Freshworks CRM (Freshsales Suite)- Contact is updated in Freshworks CRM (Freshsales Suite)
- Deal is updated in Freshworks CRM (Freshsales Suite)
- Deal is created in Freshworks CRM (Freshsales Suite)
- Task is created in Freshworks CRM (Freshsales Suite)
- Account is created in Freshworks CRM (Freshsales Suite)
- Account is updated in Freshworks CRM (Freshsales Suite)
User is created in SolarWinds Service Desk- Incident is created in SolarWinds Service Desk
- Risk is created in SolarWinds Service Desk
- Solution is created in SolarWinds Service Desk
- Change is created in SolarWinds Service Desk
- Contract is created in SolarWinds Service Desk
- Hardware is created in SolarWinds Service Desk
- Problem is created in SolarWinds Service Desk
- Task is created in SolarWinds Service Desk
- Asset is created in SolarWinds Service Desk
- Release is created in SolarWinds Service Desk
2.
- Search contact in Freshworks CRM (Freshsales Suite)
- Create product in Freshworks CRM (Freshsales Suite)
- Create contact in Freshworks CRM (Freshsales Suite)
- Search contact by email in Freshworks CRM (Freshsales Suite)
- Update contact in Freshworks CRM (Freshsales Suite)
- Search contact by phone number in Freshworks CRM (Freshsales Suite)
- Get contact by id in Freshworks CRM (Freshsales Suite)
- Add note to a contact in Freshworks CRM (Freshsales Suite)
- Create task for contact in Freshworks CRM (Freshsales Suite)
- Delete contact in Freshworks CRM (Freshsales Suite)
- Create deal in Freshworks CRM (Freshsales Suite)
- Get deal by id in Freshworks CRM (Freshsales Suite)
- Search deal by name in Freshworks CRM (Freshsales Suite)
- Create task for deal in Freshworks CRM (Freshsales Suite)
- Add note to a deal in Freshworks CRM (Freshsales Suite)
- Update deal in Freshworks CRM (Freshsales Suite)
- Create or Update contact in Freshworks CRM (Freshsales Suite)
- Create account in Freshworks CRM (Freshsales Suite)
- Create task for an account in Freshworks CRM (Freshsales Suite)
- Get account by id in Freshworks CRM (Freshsales Suite)
- Search account by name in Freshworks CRM (Freshsales Suite)
- Add note to an account in Freshworks CRM (Freshsales Suite)
- Mark task as completed in Freshworks CRM (Freshsales Suite)
- Get task by id in Freshworks CRM (Freshsales Suite)
- Create incident in SolarWinds Service Desk
- Create solution in SolarWinds Service Desk
- Create contract in SolarWinds Service Desk
- Create hardware in SolarWinds Service Desk
- Create problem in SolarWinds Service Desk
- Create change in SolarWinds Service Desk
- Create asset in SolarWinds Service Desk
- Create user in SolarWinds Service Desk
- Create release in SolarWinds Service Desk
Trusted by experts at...
Ready Workflows for Freshworks CRM (Freshsales Suite) + SolarWinds Service Desk Integration
Provision users, track incidents, update records, alert support teams, and streamline IT operations, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshworks CRM (Freshsales Suite) + SolarWinds Service Desk flow
Connect messaging tools, support software, and document platforms to keep your entire team aligned after every CRM update. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Microsoft Outlook (3)
Microsoft Outlook (3) +
Salesforce (3)
Salesforce (3) +
Google Drive (3)
Google Drive (3) +
Confluence (3)
Confluence (3) F
S
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Add every new Freshworks CRM (Freshsales Suite) contact as a user in SolarWinds Service Desk, and notify your support channel in Slack
New Freshworks CRM (Freshsales Suite) contacts instantly create SolarWinds Service Desk users while your support channel is updated in Slack, removing manual provisioning work.
S
F
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When an incident is created in SolarWinds Service Desk, create a contact in Freshworks CRM (Freshsales Suite) and alert your sales channel in Slack
SolarWinds Service Desk incidents automatically generate Freshworks CRM (Freshsales Suite) contacts and notify your sales team in Slack.
F
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When a Freshworks CRM (Freshsales Suite) deal is updated, create an incident in SolarWinds Service Desk and post the update in Slack
Updated Freshworks CRM (Freshsales Suite) deals generate SolarWinds Service Desk incidents and post status updates in Slack.
S
F
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Use Claude to summarise every new SolarWinds Service Desk incident, add a note in Freshworks CRM (Freshsales Suite), and post the brief in Slack
Claude summarises new SolarWinds Service Desk incidents, saving a note in Freshworks CRM (Freshsales Suite) and notifying Slack.
Supported triggers and actions for Freshworks CRM (Freshsales Suite) and SolarWinds Service Desk
Mix and match to build the exact automation you need
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
Try it → Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
Try it → Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
Try it → Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
Try it → Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
Try it → Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
Try it → Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
Try it → SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
Try it → Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
Try it → Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
Try it → Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
Try it → Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
Try it → Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
Try it → Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
Try it → Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
Try it → Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
Try it → Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
Try it → What can you automate with Freshworks CRM (Freshsales Suite) + SolarWinds Service Desk?
Streamline your customer data and IT service workflows with ready-made automations connecting Freshworks CRM (Freshsales Suite) and SolarWinds Service Desk.
🔄
Provision users from new CRM contacts
Automatically create a SolarWinds Service Desk user the moment a new contact is created in Freshworks CRM (Freshsales Suite). Eliminate manual user setup and bridge sales and IT operations instantly.
📋
Capture every submitted contact field
Map all available contact details and custom attributes from Freshworks CRM (Freshsales Suite) directly into SolarWinds Service Desk records. Ensure technical teams receive complete background information.
📢
Alert support teams on new records
Notify your operations or support channel the instant a deal or contact is created. Keep technicians informed of incoming client accounts without manual check-ins.
🔀
Route records based on submitted criteria
Trigger different actions depending on specific field values like account tier or incident priority. Direct VIP clients to priority queues automatically.
🔄
Keep CRM records updated as incidents change
Automatically update contact records and deal notes in Freshworks CRM (Freshsales Suite) whenever related incidents or problems are modified in SolarWinds Service Desk.
➕
Create or update records without duplicates
Search existing database entries before creating new records to prevent duplicate user profiles or redundant contact entries across both platforms.
⏱️
Handle later status changes and contract closures
Trigger automated workflows when service contracts are finalized or incidents are resolved, updating deal stages and closing out administrative tasks.
🔌
Extend your workflow with messaging tools
Connect Freshworks CRM (Freshsales Suite) and SolarWinds Service Desk with Slack to notify team members, send follow-up reminders, and keep cross-functional communication active.
And much more...
Who is Freshworks CRM (Freshsales Suite) + SolarWinds Service Desk integration for?
Operations, sales, and IT support teams connect Freshworks CRM (Freshsales Suite) and SolarWinds Service Desk to eliminate manual data entry and synchronize user accounts instantly.
Data analysts and reporting managers
IT support technicians
Client account managers
Sales operations coordinators
Service desk supervisors
Customer success leads
📈
Data analysts and reporting managers
You're pulling contact and incident metrics by hand, but your reporting sheet only updates when someone exports records manually, so the figures you review are always outdated — this integration means every new contact and support ticket flows automatically and your reports stay current.
⚡
IT support technicians
You're waiting for sales teams to forward customer account updates, but tickets sit unresolved in the queue while information is verified by hand, delaying technical response times — automating both apps means every new deal instantly provisions the right user profile and support begins immediately.
🤝
Client account managers
You're answering client inquiries about onboarding status without visibility into IT ticket progress, leaving stakeholders in the dark about technical provisioning — with this integration, every support milestone syncs directly to your CRM records and client updates are always accurate.
📊
Sales operations coordinators
You're managing high volumes of incoming client records and copying them into service desk tools daily, leading to transcription errors and missing user accounts — connecting these apps means every CRM submission populates your IT desk instantly with zero manual effort.
🛠️
Service desk supervisors
You depend on sales teams to hand over account details before setting up user profiles, causing bottlenecks in technical access setup — this integration means every closed deal triggers immediate user provisioning and your team starts technical work right away.
🗂️
Customer success leads
You need a reliable history of client interactions and IT support tickets, but find constant gaps between sales notes and service records — automating both apps means every touchpoint is logged across platforms and your client history remains complete.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + SolarWinds Service Desk
Build and manage your Freshworks CRM (Freshsales Suite) + SolarWinds Service Desk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + SolarWinds Service Desk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions
How do I connect Freshworks CRM (Freshsales Suite) to SolarWinds Service Desk?
You can connect Freshworks CRM (Freshsales Suite) to SolarWinds Service Desk in just 1 click using ready workflows or by asking Integrately AI to build the automation. You can also connect other tools like Slack, Jira Software Cloud, and Microsoft Outlook.
Can I automatically create a SolarWinds Service Desk user when a Freshworks CRM (Freshsales Suite) contact is created?
Can I connect Freshworks CRM (Freshsales Suite), SolarWinds Service Desk, and Slack?
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and SolarWinds Service Desk?
How are contacts handled between Freshworks CRM (Freshsales Suite) and SolarWinds Service Desk?
How are incidents and tasks handled in SolarWinds Service Desk?
Do I need coding skills to connect Freshworks CRM (Freshsales Suite) and SolarWinds Service Desk?
Is the Freshworks CRM (Freshsales Suite) and SolarWinds Service Desk integration free?
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