Freshworks CRM (Freshsales Suite) + Survey Monkey Integration

Integrate Freshworks CRM (Freshsales Suite) to Survey Monkey in one click, or tell Integrately AI how you want each submission handled. Capture survey responses, create or update contacts, add deals, and trigger follow-ups automatically.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • Survey Monkey
    Survey response is received in Survey Monkey
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2.
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)
  • Survey Monkey
    Create contact in Survey Monkey
  • Survey Monkey
    Search contact in Survey Monkey
  • Survey Monkey
    Send survey in Survey Monkey
  • Survey Monkey
    Search survey in Survey Monkey
  • Survey Monkey
    Search collector in Survey Monkey

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Ready Workflows Ready Workflows for Freshworks CRM (Freshsales Suite) + Survey Monkey Integration

Capture survey responses, create contacts, update deals, alert your team, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Survey Monkey + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact for new Survey Monkey survey response

When someone completes your Survey Monkey, a new contact is automatically created in your Freshworks CRM (Freshsales Suite). This way, you can quickly follow up with the survey response and turn them into a customer!

Plus, all of the information from the Survey Monkey is automatically populated in the new contact, so you don't have to waste time manually entering data. Thus, having a Survey Monkey - Freshworks CRM (Freshsales Suite) integration set up makes it easy to manage your customer relationships and grow your business.
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Activate
Survey Monkey + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) deal for new Survey Monkey survey response

Integrating your Freshworks CRM (Freshsales Suite) with your Survey Monkey, can help you automatically create new deals based on survey responses recieved. This saves you time and ensures that no opportunities are missed. Plus, it makes it easy to track progress and follow up with customers.

This Survey Monkey - Freshworks CRM (Freshsales Suite) integration is an incredibly powerful way to streamline your workflow and ensure that every new lead is followed up on in a timely manner. As a result, it helps you improve your customer relationships and grow your business more effectively.
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Activate
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Connect more apps to your Freshworks CRM (Freshsales Suite) + Survey Monkey flow

Teams often want to log responses in spreadsheets, alert sales channels, and trigger follow-up bookings once the core integration runs. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
Survey Monkey
+
Google SheetsGoogle Sheets (3)
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MailchimpMailchimp (3)
+
SlackSlack (3)
+
HubSpotHubSpot (3)
+
CalendlyCalendly (3)
+
ZoomZoom (3)
S
G
F
Add every Survey Monkey response to your Google Sheets tracker and create a contact in Freshworks CRM (Freshsales Suite)
Survey responses populate Google Sheets and Freshworks CRM (Freshsales Suite) instantly, eliminating manual data entry across platforms.
F
S
G
When a contact is created in Freshworks CRM (Freshsales Suite), search survey results in Survey Monkey and log them in Google Sheets
New CRM contacts match with Survey Monkey feedback and log straight into Google Sheets for review.
F
S
G
When a deal is created in Freshworks CRM (Freshsales Suite), retrieve collector details from Survey Monkey and update Google Sheets
New pipeline deals pull Survey Monkey collector insights into Google Sheets for performance tracking.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Survey Monkey

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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Survey Monkey
Survey Monkey Triggers & Actions
Survey response is received in Survey Monkey
Triggers the automation when a survey response is submitted
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Create contact in Survey Monkey
Adds a new contact to the database
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Search contact in Survey Monkey
Finds and retrieves contact information
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Send survey in Survey Monkey
Sends a reply
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Search survey in Survey Monkey
Searches for a survey
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Search collector in Survey Monkey
Searches for a collector
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What can you automate with Freshworks CRM (Freshsales Suite) + Survey Monkey?

Turn manual feedback collection into automated CRM workflows, keeping contacts, deals, and records updated instantly.

What you can automate?
📥
Sync survey responses to CRM contacts automatically
Capture every Survey Monkey response and create a corresponding contact in Freshworks CRM (Freshsales Suite) without touching a spreadsheet.
📋
Map every submitted field across your tools
Transfer detailed survey answers, ratings, and comments directly into your Freshworks CRM (Freshsales Suite) fields for complete customer context.
🔔
Alert team members the moment feedback arrives
Notify your sales or support staff instantly when a high-value survey response is received in Survey Monkey.
🔀
Route responses based on submitted answers
Trigger different CRM actions or follow-up tasks depending on specific scores or choices submitted in your Survey Monkey questionnaires.
🔄
Keep CRM records updated as data changes
Automatically update existing Freshworks CRM (Freshsales Suite) contacts or deals whenever a repeat respondent submits a new survey.
🛡️
Prevent duplicate records with smart matching
Search existing contacts by email or phone before creating new entries in Freshworks CRM (Freshsales Suite) from survey submissions.
📊
Track survey metrics alongside pipeline stages
Connect survey sentiment directly to deals and accounts in Freshworks CRM (Freshsales Suite) for clearer performance reporting.
⚡
Extend feedback workflows to Slack and team apps
Connect your core Survey Monkey and Freshworks CRM (Freshsales Suite) setup with Slack to keep your entire organization in sync.
And much more...

Who is Freshworks CRM (Freshsales Suite) + Survey Monkey integration for?

Sales teams, customer success managers, and marketers looking to capture survey feedback directly in their CRM find this integration eliminates manual data entry completely.

Performance and data analysts
Performance and data analysts
Customer support and sales reps
Customer support and sales reps
Account managers
Account managers
Marketing teams
Marketing teams
Operations specialists
Operations specialists
CRM admins
CRM admins
📈
Performance and data analysts
You're reviewing customer feedback reports in Freshworks CRM (Freshsales Suite), but responses stay trapped in Survey Monkey until someone exports them manually, so your reports are always missing recent insights — with this integration, every survey response populates your CRM instantly and your analytics stay current.
⚡
Customer support and sales reps
You're waiting for survey notifications in Freshworks CRM (Freshsales Suite), but feedback sits unread in Survey Monkey until a manual check catches it, so high-priority issues get addressed too late — this integration means every survey response alerts your team immediately and customer problems get solved faster.
🤝
Account managers
You're preparing client reviews using Freshworks CRM (Freshsales Suite) records, but client survey feedback remains isolated in Survey Monkey, so stakeholders see incomplete progress reports — automating both apps means every client survey result appears in the CRM automatically and review meetings run smoothly.
🚀
Marketing teams
You're managing campaign feedback in Freshworks CRM (Freshsales Suite), but the volume of Survey Monkey submissions is too high for anyone to keep up by hand, so survey data piles up unprocessed — connecting these apps means every submission is logged and categorized in your CRM without manual effort.
🔄
Operations specialists
You own the next step in Freshworks CRM (Freshsales Suite) after feedback arrives, but you depend on someone upstream to hand over Survey Monkey records, so workflow handoffs constantly stall — automating both apps means your pipeline updates the moment a response is received and your tasks begin right away.
🗂️
CRM admins
You're maintaining customer histories in Freshworks CRM (Freshsales Suite), but missing survey records keep creating gaps in your database, so customer timelines remain incomplete — with this integration, every customer interaction from Survey Monkey is recorded reliably and your CRM history stays spotless.
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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Survey Monkey

Build and manage your Freshworks CRM (Freshsales Suite) + Survey Monkey automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + Survey Monkey with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Free done-for-you setup
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Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to Survey Monkey?
Frequently Asked Questions
You can connect Freshworks CRM (Freshsales Suite) to Survey Monkey using 1-click ready workflows on Integrately, or use Integrately AI to build your automation instantly with apps like Google Sheets, Slack, and HubSpot.
Can I automatically create CRM contacts from new survey responses?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), Survey Monkey, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and Survey Monkey?
Frequently Asked Questions
How does Freshworks CRM (Freshsales Suite) handle data received from surveys?
Frequently Asked Questions
Can I target specific survey responses before updating my CRM?
Frequently Asked Questions
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and Survey Monkey?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and Survey Monkey integration free?
Frequently Asked Questions
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