Freshworks CRM (Freshsales Suite) + tawk.to Integration

Integrate Freshworks CRM (Freshsales Suite) to tawk.to in one click, or tell Integrately AI how you want each chat handled. Track inquiries, create contacts and deals, alert your team, and trigger follow-ups automatically.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
Arrow Right
2.
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)

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Ready Workflows Ready Workflows for Freshworks CRM (Freshsales Suite) + tawk.to Integration

Capture chats, create CRM contacts, update deals, alert your team, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
tawk.to + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact for new tawk.to chat

When someone completes your tawk.to, a new contact is automatically created in your Freshworks CRM (Freshsales Suite). This way, you can quickly follow up with the chat and turn them into a customer!

Plus, all of the information from the tawk.to is automatically populated in the new contact, so you don't have to waste time manually entering data. Thus, having a tawk.to - Freshworks CRM (Freshsales Suite) integration set up makes it easy to manage your customer relationships and grow your business.
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tawk.to + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) deal for new tawk.to chat

Integrating your Freshworks CRM (Freshsales Suite) with your tawk.to, can help you automatically create new deals based on chats recieved. This saves you time and ensures that no opportunities are missed. Plus, it makes it easy to track progress and follow up with customers.

This tawk.to - Freshworks CRM (Freshsales Suite) integration is an incredibly powerful way to streamline your workflow and ensure that every new lead is followed up on in a timely manner. As a result, it helps you improve your customer relationships and grow your business more effectively.
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tawk.to + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact from new tawk.to ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Freshworks CRM (Freshsales Suite). Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - Freshworks CRM (Freshsales Suite) integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Freshworks CRM (Freshsales Suite).

This makes it easy to keep track of your support tickets and contacts in one place.
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Connect more apps to your Freshworks CRM (Freshsales Suite) + tawk.to flow

Sync your chat data with marketing lists, track metrics in spreadsheets, and alert your team the moment a conversation begins. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
tawk.to
+
MailchimpMailchimp (4)
+
Google SheetsGoogle Sheets (4)
+
SlackSlack (4)
+
CalendlyCalendly (3)
+
StripeStripe (3)
+
HubSpotHubSpot (3)
T
F
M
When a chat starts in tawk.to, create a Freshworks CRM (Freshsales Suite) contact and add a Mailchimp subscriber
New tawk.to chats automatically create contacts in Freshworks CRM (Freshsales Suite) and add subscribers in Mailchimp without manual data entry.
T
F
M
When a tawk.to ticket is created, add a Freshworks CRM (Freshsales Suite) contact and send an email in Mailchimp
Support tickets in tawk.to instantly generate Freshworks CRM (Freshsales Suite) contacts and trigger welcome emails in Mailchimp.
T
F
M
When a tawk.to chat transcript is created, update a Freshworks CRM (Freshsales Suite) contact and tag the Mailchimp subscriber
Chat transcripts from tawk.to update Freshworks CRM (Freshsales Suite) contacts and apply tags in Mailchimp automatically.
T
F
M
When a tawk.to chat ends, create a Freshworks CRM (Freshsales Suite) deal and add the subscriber in Mailchimp
Completed tawk.to chats create deals in Freshworks CRM (Freshsales Suite) and add new subscribers to Mailchimp lists instantly.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and tawk.to

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
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No action is available

What can you automate with Freshworks CRM (Freshsales Suite) + tawk.to?

Streamline your customer communication and CRM workflows by automating contact creation, ticket logging, and team notifications.

What you can automate?
💬
Create CRM contacts from live chats automatically
Capture visitor details from every new tawk.to chat and instantly create a contact in Freshworks CRM (Freshsales Suite) without manual entry.
📋
Capture every submitted chat field and detail
Map all available visitor questions and contact fields from tawk.to straight into your Freshworks CRM (Freshsales Suite) records for complete context.
🔔
Alert your team the moment a chat starts
Notify your sales or support channel on Slack immediately when a new conversation begins in tawk.to so reps can respond fast.
🔀
Route records based on chat priority or type
Send high-priority support tickets to urgent follow-up lists in Freshworks CRM (Freshsales Suite) while logging standard chats separately.
🔄
Keep CRM records updated as conversations evolve
Synchronize chat transcripts and support notes into existing Freshworks CRM (Freshsales Suite) contact profiles as interactions progress.
🔍
Add or update contacts without creating duplicates
Search existing Freshworks CRM (Freshsales Suite) records by email before creating new contacts from incoming tawk.to chat sessions.
💰
Convert completed chats into sales deals
Trigger deal creation in Freshworks CRM (Freshsales Suite) automatically once a tawk.to conversation or ticket is successfully resolved.
🌐
Extend your workflow to Google Sheets and Slack
Connect your Freshworks CRM (Freshsales Suite) and tawk.to flow with Google Sheets to maintain comprehensive chat logs and team alerts.
And much more...

Who is Freshworks CRM (Freshsales Suite) + tawk.to integration for?

Sales teams, support agents, and customer success managers who want to sync live chat conversations directly into their CRM without manual data entry.

Analytics managers
Analytics managers
Customer support leads
Customer support leads
Account managers
Account managers
Sales operations teams
Sales operations teams
Inside sales reps
Inside sales reps
Customer success leads
Customer success leads
📈
Analytics managers
You're reviewing conversion metrics from live chat sessions, but your CRM records only update when someone manually exports chat logs, so the pipeline reports you're presenting are always outdated — with this integration, every new chat creates CRM contacts instantly and your reporting stays current.
Customer support leads
You need to respond to incoming customer inquiries immediately, but visitor messages sit in chat queues without alerting your team until someone checks manually — automating both apps means every new chat notifies your support channel instantly and customer wait times drop.
🤝
Account managers
You answer to clients who want immediate follow-ups after website consultations, but conversation details take hours to reach your CRM records — connecting these apps means every ended chat logs deal information automatically and client reporting is always up to date.
📊
Sales operations teams
The volume of daily website inquiries is too high for your staff to keep up with by hand, leading to missed leads and incomplete contact histories — this integration means every chat transcript generates CRM contacts automatically and your pipeline data remains complete.
🎯
Inside sales reps
You depend on website visitors sharing their contact info to start outreach, but reps find out about new prospects hours after conversations end — automating both apps means every chat startup creates CRM leads instantly and reps can follow up immediately.
📁
Customer success leads
You need a reliable history of customer interactions across support channels, but manual note-taking leaves frequent gaps in your records — with this integration, every chat transcript updates CRM profiles automatically and your customer history is complete.
Our team

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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + tawk.to

Build and manage your Freshworks CRM (Freshsales Suite) + tawk.to automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + tawk.to with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to tawk.to?
Frequently Asked Questions
You can connect Freshworks CRM (Freshsales Suite) to tawk.to instantly using ready workflows or Integrately AI. With 1-click setup, you can link your apps alongside tools like Mailchimp, Google Sheets, Slack, Calendly, Stripe, and HubSpot.
Can I automatically create CRM contacts from tawk.to live chats?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), tawk.to, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and tawk.to?
Frequently Asked Questions
How does Freshworks CRM (Freshsales Suite) handle new contact creation from chat sessions?
Frequently Asked Questions
Can tawk.to transcripts update existing contact records?
Frequently Asked Questions
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and tawk.to?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and tawk.to integration free?
Frequently Asked Questions
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