Freshworks CRM (Freshsales Suite) + ThriveCart Integration

Integrate Freshworks CRM (Freshsales Suite) to ThriveCart in one click, or tell Integrately AI how you want each contact handled. Track store buyers, update customer records, alert your sales team, and trigger follow-up tasks automatically.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • ThriveCart
    Product is purchased in ThriveCart Instant
  • ThriveCart
    Upsell is purchased in ThriveCart Instant
  • ThriveCart
    Recurring payment for subscription is cancelled in ThriveCart Instant
  • ThriveCart
    Bump is purchased in ThriveCart Instant
  • ThriveCart
    Downsell is purchased in ThriveCart Instant
  • ThriveCart
    Rebill payment is made in ThriveCart Instant
  • ThriveCart
    Affiliate is approved for a product in ThriveCart Instant
  • ThriveCart
    Affiliate is rejected from a product in ThriveCart Instant
  • ThriveCart
    Cart is abandoned in ThriveCart Instant
  • ThriveCart
    Purchase is refunded in ThriveCart Instant
  • ThriveCart
    Recurring payment is failed in ThriveCart Instant
  • ThriveCart
    Recurring payments for subscription is completed in ThriveCart Instant
  • ThriveCart
    Card is declined in ThriveCart Instant
  • ThriveCart
    Affiliate commission is earned in ThriveCart Instant
  • ThriveCart
    Affiliate commission is paid in ThriveCart Instant
  • ThriveCart
    Affiliate commission is clawed back in ThriveCart Instant
  • ThriveCart
    Subscription is paused in ThriveCart Instant
  • ThriveCart
    Subscription is resumed in ThriveCart Instant
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2.
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)
  • ThriveCart
    Create student in ThriveCart
  • ThriveCart
    Search customer by email in ThriveCart
  • ThriveCart
    Cancel subscription in ThriveCart

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Ready Workflows Ready Workflows for Freshworks CRM (Freshsales Suite) + ThriveCart Integration

Track store purchases, sync customer profiles, alert your sales team, and trigger follow-up tasks, all in just one click.

Most popular automationsmost-popular-automations
ThriveCart + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact from new ThriveCart purchase

As an online store owner, you're likely using ThriveCart to manage your sales. And if you're like most business owners, you also use a customer relationship management (CRM) tool to keep track of your customers' contact information.

But did you know that you can easily integrate ThriveCart with Freshworks CRM (Freshsales Suite)? This integration will allow you to automatically create a contact for each new purchase in Freshworks CRM (Freshsales Suite).

Not only will this save you time, but it will also ensure that your customer data is always up-to-date.
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Connect more apps to your Freshworks CRM (Freshsales Suite) + ThriveCart flow

Send store data to your favourite messaging, email, and spreadsheet tools as soon as a purchase happens. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
ThriveCart
+
StripeStripe (3)
+
MailchimpMailchimp (3)
+
SlackSlack (3)
+
Google SheetsGoogle Sheets (3)
+
ZoomZoom (3)
+
NotionNotion (3)
T
F
S
When a product is purchased in ThriveCart, create a contact in Freshworks CRM (Freshsales Suite) and create a customer in Stripe.
Store purchases update Freshworks CRM (Freshsales Suite) and Stripe automatically so your billing and sales records match.
T
F
S
When a recurring payment for subscription is cancelled in ThriveCart, update the contact in Freshworks CRM (Freshsales Suite) and cancel the subscription in Stripe.
Subscription cancellations in ThriveCart update Freshworks CRM (Freshsales Suite) and Stripe instantly.
T
F
S
When a purchase is refunded in ThriveCart, update the deal in Freshworks CRM (Freshsales Suite) and create a refund in Stripe.
Refund events in ThriveCart update your Freshworks CRM (Freshsales Suite) deals and Stripe billing records.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and ThriveCart

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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ThriveCart
ThriveCart Triggers & Actions
Instant
Product is purchased in ThriveCart
Triggers the automation when a product is purchased
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Instant
Upsell is purchased in ThriveCart
Triggers the automation when a user purchases an Upsell product
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Instant
Recurring payment for subscription is cancelled in ThriveCart
Triggers the automation when a recurring payment for a subscription is cancelled
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Instant
Bump is purchased in ThriveCart
Triggers the automation when a bump is purchased
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Instant
Downsell is purchased in ThriveCart
Triggers the automation when a customer purchases a lower-priced alternative
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Instant
Rebill payment is made in ThriveCart
Triggers the automation when a rebill payment is made
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Instant
Affiliate is approved for a product in ThriveCart
Triggers the automation when a product is approved for affiliate marketing
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Instant
Affiliate is rejected from a product in ThriveCart
Triggers the automation when an affiliate is rejected from a product
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Instant
Cart is abandoned in ThriveCart
Triggers the automation when a user abandons their cart
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Instant
Purchase is refunded in ThriveCart
Triggers the automation when any purchase is refunded
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Instant
Recurring payment is failed in ThriveCart
Triggers the automation when a recurring payment fails
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Instant
Recurring payments for subscription is completed in ThriveCart
Triggers the automation when recurring payments for a subscription are completed
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Instant
Card is declined in ThriveCart
Triggers the automation when a card is archived
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Instant
Affiliate commission is earned in ThriveCart
Triggers the automation when affiliate commission is earned
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Instant
Affiliate commission is paid in ThriveCart
Triggers the automation when affiliate commission is paid
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Instant
Affiliate commission is clawed back in ThriveCart
Triggers the automation when affiliate commission is withdrawn
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Instant
Subscription is paused in ThriveCart
Triggers the automation when a subscription is paused
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Instant
Subscription is resumed in ThriveCart
Triggers the automation when a subscription is resumed
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Create student in ThriveCart
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Search customer by email in ThriveCart
Searches for a customer by their email address
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Cancel subscription in ThriveCart
Stop recurring payments and deactivate account access
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What can you automate with Freshworks CRM (Freshsales Suite) + ThriveCart?

Streamline your e-commerce and sales operations by connecting your store transactions directly to your customer relationship workflows.

What you can automate?
🛒
Sync every store purchase directly to your sales pipeline
Trigger contact and deal creation in Freshworks CRM (Freshsales Suite) the moment a product is purchased in ThriveCart. Eliminate manual order logging and keep your revenue records up to date.
📋
Capture all custom form fields and customer notes
Map every submitted field and buyer detail from ThriveCart into corresponding Freshworks CRM (Freshsales Suite) records. Ensure your sales team has complete context for every customer.
🔔
Alert your team instantly when high-value sales arrive
Notify your sales channel or account managers the second an upsell or major purchase completes in ThriveCart. Enable rapid follow-up while customer engagement is at its peak.
🔀
Route deals based on purchased products or order value
Apply conditional rules to create high-priority deals for premium ThriveCart items while logging standard purchases into regular Freshworks CRM (Freshsales Suite) pipelines.
🔄
Keep customer profiles updated when subscriptions change
Automatically update contact records in Freshworks CRM (Freshsales Suite) whenever a subscription is renewed, paused, or resumed in ThriveCart.
🔍
Search and update existing contacts without duplicates
Check if a customer already exists in Freshworks CRM (Freshsales Suite) before creating a record from a new ThriveCart transaction, preventing duplicate entries.
💳
Manage refunds and cancellations across your sales records
Update deal stages and contact tags in Freshworks CRM (Freshsales Suite) automatically when a purchase is refunded or a recurring payment is cancelled in ThriveCart.
📈
Extend your workflow data into spreadsheet and reporting tools
Send your synchronized Freshworks CRM (Freshsales Suite) and ThriveCart records directly to Google Sheets for advanced financial analysis and team reporting.
And much more...

Who is Freshworks CRM (Freshsales Suite) + ThriveCart integration for?

Connecting Freshworks CRM (Freshsales Suite) and ThriveCart eliminates manual data entry between your online store and sales pipeline, ensuring accurate revenue tracking and faster customer follow-ups.

Sales leaders and managers
Sales leaders and managers
Customer success teams
Customer success teams
Agency owners and consultants
Agency owners and consultants
E-commerce store owners
E-commerce store owners
Account executives
Account executives
Operations directors
Operations directors
📈
Sales leaders and managers
You're reviewing pipeline reports in Freshworks CRM (Freshsales Suite) but store orders from ThriveCart only get logged when someone exports a spreadsheet, so your revenue dashboards are always a few hours behind — with this integration, every transaction updates your pipeline instantly and your data stays current.
Customer success teams
You manage new buyer onboarding in Freshworks CRM (Freshsales Suite) but find out about new ThriveCart purchases too late to reach out promptly, leaving clients waiting for welcome materials — this integration means every buyer record appears in your CRM immediately so your team can initiate outreach right away.
📊
Agency owners and consultants
You answer to clients who want real-time visibility into new store revenue, but manual exports from ThriveCart delay your status updates — automating both apps means every purchase record flows straight into your tracking systems and your clients see accurate progress without waiting.
🚀
E-commerce store owners
Your store volume in ThriveCart is too high for anyone to keep up with by hand, leading to missed contact creation in Freshworks CRM (Freshsales Suite) and disjointed customer records — this integration means every order syncs automatically so your growing transaction volume never outpaces your admin capacity.
💼
Account executives
You own the sales follow-up step in Freshworks CRM (Freshsales Suite) and depend on store transactions to trigger your outreach, but manual handoffs cause delays — connecting these apps means deal creation happens the second a purchase completes so you can engage buyers while interest is highest.
📁
Operations directors
You need a reliable customer history in Freshworks CRM (Freshsales Suite) but keep finding gaps caused by missed ThriveCart purchase logs — with this integration, every transaction and refund is recorded accurately to maintain a complete and auditable customer timeline.
Our team

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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + ThriveCart

Build and manage your Freshworks CRM (Freshsales Suite) + ThriveCart automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + ThriveCart with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to ThriveCart?
Frequently Asked Questions
You can connect Freshworks CRM (Freshsales Suite) to ThriveCart in one click using ready templates or Integrately AI. It links your store purchases directly to your sales pipeline alongside apps like Stripe, Mailchimp, Slack, and Google Sheets.
Can I automatically create a contact in Freshworks CRM (Freshsales Suite) when a product is purchased in ThriveCart?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), ThriveCart, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and ThriveCart?
Frequently Asked Questions
How does Freshworks CRM (Freshsales Suite) handle data received from ThriveCart purchases?
Frequently Asked Questions
Can ThriveCart trigger updates for cancelled subscriptions in Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and ThriveCart?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and ThriveCart integration free?
Frequently Asked Questions
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You Can Also Connect Freshworks CRM (Freshsales Suite) or ThriveCart With 1500+ Other Apps

Freshworks CRM (Freshsales Suite)
Popular Freshworks CRM (Freshsales Suite) Integrations
Connect Freshworks CRM (Freshsales Suite) to sales, email, and customer support tools to streamline your pipeline and client management.
ThriveCart
Popular ThriveCart Integrations
Sync ThriveCart with analytics, billing, and notification platforms to monitor store performance and customer activity.