Create Trengo ticket for new Freshworks CRM (Freshsales Suite) contact
Freshworks CRM (Freshsales Suite) + Trengo Integration
Freshworks CRM (Freshsales Suite) + Trengo Integration
Integrate Freshworks CRM (Freshsales Suite) to Trengo in one click, or tell Integrately AI how you want each contact handled. Qualify inquiries, sync customer histories, open support tickets, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Contact is created in Freshworks CRM (Freshsales Suite)- Contact is updated in Freshworks CRM (Freshsales Suite)
- Deal is updated in Freshworks CRM (Freshsales Suite)
- Deal is created in Freshworks CRM (Freshsales Suite)
- Task is created in Freshworks CRM (Freshsales Suite)
- Account is created in Freshworks CRM (Freshsales Suite)
- Account is updated in Freshworks CRM (Freshsales Suite)
New inbound message is added in Trengo Instant- New outbound message is added in Trengo Instant
- New internal note is added in Trengo Instant
- Phone call is missed in Trengo Instant
- Phone call is ended in Trengo Instant
- Phone call is started in Trengo Instant
- Ticket is assigned in Trengo Instant
- Ticket is closed in Trengo Instant
- Ticket is reopened in Trengo Instant
- Ticket marked as spam in Trengo Instant
- Ticket unmarked as spam in Trengo Instant
- Ticket label is added in Trengo Instant
2.
- Search contact in Freshworks CRM (Freshsales Suite)
- Create product in Freshworks CRM (Freshsales Suite)
- Create contact in Freshworks CRM (Freshsales Suite)
- Search contact by email in Freshworks CRM (Freshsales Suite)
- Update contact in Freshworks CRM (Freshsales Suite)
- Search contact by phone number in Freshworks CRM (Freshsales Suite)
- Get contact by id in Freshworks CRM (Freshsales Suite)
- Add note to a contact in Freshworks CRM (Freshsales Suite)
- Create task for contact in Freshworks CRM (Freshsales Suite)
- Delete contact in Freshworks CRM (Freshsales Suite)
- Create deal in Freshworks CRM (Freshsales Suite)
- Get deal by id in Freshworks CRM (Freshsales Suite)
- Search deal by name in Freshworks CRM (Freshsales Suite)
- Create task for deal in Freshworks CRM (Freshsales Suite)
- Add note to a deal in Freshworks CRM (Freshsales Suite)
- Update deal in Freshworks CRM (Freshsales Suite)
- Create or Update contact in Freshworks CRM (Freshsales Suite)
- Create account in Freshworks CRM (Freshsales Suite)
- Create task for an account in Freshworks CRM (Freshsales Suite)
- Get account by id in Freshworks CRM (Freshsales Suite)
- Search account by name in Freshworks CRM (Freshsales Suite)
- Add note to an account in Freshworks CRM (Freshsales Suite)
- Mark task as completed in Freshworks CRM (Freshsales Suite)
- Get task by id in Freshworks CRM (Freshsales Suite)
- Add comment on ticket in Trengo
- Send a message in Trengo
- Send a WhatsApp message template in Trengo
- Send message to ticket in Trengo
- Send media message to ticket in Trengo
- Create a ticket in Trengo
- Reopen a ticket in Trengo
- Attach a label in Trengo
- Assign a ticket in Trengo
- Close ticket in Trengo
- Mark ticket as spam in Trengo
- Unmark ticket as spam in Trengo
- Mark a ticket as favorite in Trengo
- Unmark a ticket as favorite in Trengo
- Create a user in Trengo
- Log a phone call in Trengo
- Create contact in Trengo
- Search contact in Trengo
- Get contact by ID in Trengo
- Update contact in Trengo
- Delete contact in Trengo
Trusted by experts at...
Ready Workflows for Freshworks CRM (Freshsales Suite) + Trengo Integration
Capture leads, create support tickets, sync customer interactions, alert your support team, and trigger follow-ups, all in just one click.
Most popular automations
Create Trengo user for new Freshworks CRM (Freshsales Suite) contact
Freshworks CRM (Freshsales Suite) + Trengo Integration
Create Trengo ticket for new Freshworks CRM (Freshsales Suite) deal
Freshworks CRM (Freshsales Suite) is a great tool for managing customer relationships. However, when an deal is created in Freshworks CRM (Freshsales Suite), it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.
A solution to this problem is to create a ticket in Trengo whenever an deal is created in Freshworks CRM (Freshsales Suite). This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
See moreA solution to this problem is to create a ticket in Trengo whenever an deal is created in Freshworks CRM (Freshsales Suite). This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Freshworks CRM (Freshsales Suite) + Trengo flow
Connect your core customer communication and CRM workflow to marketing, billing, and productivity tools to keep every team aligned. Pick a combination and activate it in one click.
+
Shopify (4)
Shopify (4) +
Mailchimp (4)
Mailchimp (4) +
Calendly (4)
Calendly (4) +
Slack (4)
Slack (4) +
Stripe (4)
Stripe (4) +
Google Sheets (4)
Google Sheets (4) S
F
T
Create a Freshworks CRM (Freshsales Suite) contact for every new Shopify customer, and open a welcome ticket in Trengo
New Shopify customers appear in Freshworks CRM (Freshsales Suite) and trigger a welcome ticket in Trengo instantly, removing manual data entry.
S
F
T
When a Shopify order is paid, update the matching contact in Freshworks CRM (Freshsales Suite) and send a confirmation message in Trengo
Paid Shopify orders update your Freshworks CRM (Freshsales Suite) records and trigger customer messages in Trengo without manual tracking.
S
F
T
If a Shopify order is cancelled, update the deal in Freshworks CRM (Freshsales Suite) and add an internal note to the Trengo ticket
Cancelled Shopify orders immediately update your Freshworks CRM (Freshsales Suite) deals and log internal notes in Trengo.
F
S
T
Create a Shopify draft order whenever a new deal is created in Freshworks CRM (Freshsales Suite), and notify the team in Trengo
New Freshsales deals automatically generate Shopify draft orders and alert your support team in Trengo.
Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Trengo
Mix and match to build the exact automation you need
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
Try it → Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
Try it → Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
Try it → Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
Try it → Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
Try it → Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
Try it → Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
Try it → Trengo Triggers & Actions
Instant
New inbound message is added in Trengo
Triggers the automation when a new message is received
Try it → Instant
New outbound message is added in Trengo
Triggers the automation when a new outbound message is added
Try it → Instant
New internal note is added in Trengo
Triggers the automation when a new internal note is added
Try it → Instant
Phone call is started in Trengo
Triggers the automation when a phone call is started
Try it → Instant
Ticket is assigned in Trengo
Triggers the automation when a ticket is assigned to a team member
Try it → Instant
Ticket marked as spam in Trengo
Triggers the automation when a ticket is marked as spam
Try it → Instant
Ticket unmarked as spam in Trengo
Triggers the automation when the spam label from any ticket is removed
Try it → Instant
Ticket label is added in Trengo
Triggers the automation when a new label is added to a ticket
Try it → What can you automate with Freshworks CRM (Freshsales Suite) + Trengo?
Streamline your customer engagement and sales workflows by connecting core triggers and actions into powerful automated pipelines.
🔄
Sync contacts between CRM and support helpdesk
Automatically create a contact in Freshworks CRM (Freshsales Suite) whenever a new customer interacts in Trengo, ensuring both platforms share identical records.
📋
Capture every submitted contact detail accurately
Map all available contact fields and custom attributes from Freshsales straight into Trengo tickets without missing custom notes or phone numbers.
🔔
Alert the right team member immediately
Notify your support or sales team in Trengo the exact moment a high-value deal is created or updated in Freshworks CRM (Freshsales Suite).
🔀
Route inquiries based on submitted form fields
Perform different automated actions in Trengo depending on the specific deal value or contact tier submitted in Freshworks CRM (Freshsales Suite).
🔄
Keep customer records updated as details change
Automatically update contact profiles and ticket statuses across both platforms whenever information is modified in either system.
🛡️
Add or update records to prevent duplicates
Search for existing records before creation so your database stays clean without generating duplicate contacts or redundant tickets.
✅
Handle later status changes and ticket closures
Trigger automated CRM deal updates or note logging whenever a support ticket is closed, reopened, or marked as spam in Trengo.
🔗
Extend your workflow to external productivity apps
Send automated notifications to Slack or log tracking rows in Google Sheets once your core Freshworks CRM (Freshsales Suite) and Trengo automation finishes.
And much more...
Who is Freshworks CRM (Freshsales Suite) + Trengo integration for?
Sales, support, and operations teams rely on this integration to eliminate manual data entry, streamline communication, and keep customer records synchronized across platforms.
Sales Operations Managers
Customer Support Leads
Account Managers
Support Team Supervisors
Sales Representatives
Compliance Officers
📈
Sales Operations Managers
You rely on Freshworks CRM (Freshsales Suite) deal stages for pipeline reporting, but communication logs in Trengo remain disconnected, so your conversion metrics are always incomplete — with this integration, every customer interaction updates your CRM records instantly and your pipeline reporting stays accurate.
⚡
Customer Support Leads
You need to act fast when high-value clients reach out, but support tickets in Trengo sit unlinked from your sales data, so you find out about critical issues too late — with this integration, every ticket automatically syncs with your CRM profile and your team responds without delay.
🤝
Account Managers
You answer to clients who expect seamless support updates while their deals progress, but manual handoffs cause frustrating delays — with this integration, every communication milestone updates your sales pipeline and your clients experience uninterrupted service.
🔄
Support Team Supervisors
The volume of inbound messages is too high for anyone to keep up with by hand, leading to missed tickets and frustrated customers — with this integration, every inquiry automatically opens a tracked record and your team handles high volumes effortlessly.
📋
Sales Representatives
You own the next sales step and depend on support teams to hand over customer feedback, but manual handoffs lead to lost context — with this integration, every ticket update syncs directly to your contact notes and you pick up conversations with full context.
🔍
Compliance Officers
You need a reliable customer communication history, but scattered data between sales and support tools leaves frustrating gaps in your audit trails — with this integration, every interaction is securely logged across platforms and your compliance records remain complete.
Did you know?
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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Trengo
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1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + Trengo with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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24x5 Live Chat Support
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Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions
How do I connect Freshworks CRM (Freshsales Suite) to Trengo?
You can connect Freshworks CRM (Freshsales Suite) to Trengo in 1-click using ready-made templates on Integrately, or use Integrately AI to build custom workflows linking Shopify, Slack, and 1,500+ other apps.
Can I automatically create Trengo tickets from new Freshworks CRM (Freshsales Suite) contacts?
Can I connect Freshworks CRM (Freshsales Suite), Trengo, and Slack?
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and Trengo?
How does Freshworks CRM (Freshsales Suite) handle contact data in this integration?
How does Trengo handle ticket creation in this integration?
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and Trengo?
Is the Freshworks CRM (Freshsales Suite) and Trengo integration free?
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