Freshworks CRM (Freshsales Suite) + Twilio Integration

Integrate Freshworks CRM (Freshsales Suite) to Twilio in one click, or tell Integrately AI how you want each contact handled. Send automated texts, log call details, notify team members, and update your records instantly.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
Arrow Right
2.
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Freshworks CRM (Freshsales Suite) + Twilio Integration

Send messages, trigger calls, notify reps, and update records, all in just one click.

Most popular automationsmost-popular-automations
Freshworks CRM (Freshsales Suite) + Twilio Integration

Send Twilio sms for new Freshworks CRM (Freshsales Suite) contact

Anytime a new contact is added to your Freshworks CRM (Freshsales Suite), automatically send them a sms through Twilio letting them know you're excited to work with them. This is a great way to stay top of mind and build relationships with your new contacts.

Furthermore, with this Freshworks CRM (Freshsales Suite) - Twilio integration, you can rest assured that your new contact will always receive any important information they may need, such as next steps or deadlines in a timely manner, without any extra effort on your part.

Plus, integration is a great way to save time and increase efficiency in your workflow. So why not give it a try? You might be surprised at how easy and helpful it can be!
See more
Freshworks CRM (Freshsales Suite) + Twilio Integration

Send Twilio sms for new Freshworks CRM (Freshsales Suite) task

With this Freshworks CRM (Freshsales Suite) - Twilio integration, whenever a new task is created in Freshworks CRM (Freshsales Suite), sms will be sent via Twilio. This ensures that everyone is kept up to date on the latest developments and can take appropriate action.

Plus, you can customize the sms that is sent, so you can include any relevant information, like deadlines or assigned team members. As a result, this integration will help to improve communication and collaboration within your team, making it easier to get work done.
See more
Freshworks CRM (Freshsales Suite) + Twilio Integration

Send Twilio sms for new Freshworks CRM (Freshsales Suite) deal

Whenever a new deal is created in your Freshworks CRM (Freshsales Suite), you'll want to communicate with your team to make sure everyone is on the same page. Sending Twilio sms ensures that everyone knows about the new deal and can provide input on the best way to move forward.

This not only keeps your team informed, but also allows you to gain valuable feedback that can help you close more deals. In short, this Freshworks CRM (Freshsales Suite) - Twilio integration is essential for any business to stay organized and ensure that the team is always aware of new deals.
See more
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Freshworks CRM (Freshsales Suite) + Twilio flow

Capture customer data, trigger support workflows, sync records across platforms, and streamline team alerts. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
Twilio
+
ShopifyShopify (3)
+
StripeStripe (3)
+
MailchimpMailchimp (3)
+
HubSpotHubSpot (3)
+
Google CalendarGoogle Calendar (3)
+
CalendlyCalendly (3)
S
F
T
Create a Freshworks CRM (Freshsales Suite) contact for every new Shopify order, and send a confirmation SMS in Twilio
New Shopify orders instantly create CRM contacts and trigger Twilio SMS confirmations without manual data entry.
S
F
T
When a Shopify order is fulfilled, update the Freshworks CRM (Freshsales Suite) deal and notify the customer via Twilio SMS
Fulfilled Shopify orders update deal records in Freshworks CRM (Freshsales Suite) and send automated tracking updates via Twilio.
S
F
T
Use Gemini to summarise new Shopify high-value orders, log them in Freshworks CRM (Freshsales Suite), and alert your team via Twilio WhatsApp message
Gemini analyses large Shopify orders so your team gets summarised insights in Freshworks CRM (Freshsales Suite) and instant Twilio WhatsApp alerts.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Twilio

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
Try it →
Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
Try it →
Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
Try it →
Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
Try it →
Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
Try it →
Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
Try it →
Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
Try it →
Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
Try it →
Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
Try it →
Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
Try it →
Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
Try it →
Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
Try it →
Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
Try it →
Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
Try it →
Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
Try it →
Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
Try it →
Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
Try it →
Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
Try it →
Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
Try it →
Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
Try it →
Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
Try it →
Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
Try it →
Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
Try it →
Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
Try it →
Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
Try it →
Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
Try it →
Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
Try it →
Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
Try it →
Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
Try it →
Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
Try it →
Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
Try it →
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it →
SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it →
Recording is available in Twilio
Triggers the automation when a recording is available
Try it →
Call status is changed in Twilio
Triggers the automation when call details are modified
Try it →
Call is finished in Twilio
Triggers the automation when a call is finished
Try it →
Phone number is added in Twilio
Triggers the automation when a phone number is added
Try it →
Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
Try it →
Get message medias in Twilio
Try it →
Get message media by id in Twilio
Try it →
Send SMS in Twilio
Sends a text message to particular recipients
Try it →
Send WhatsApp message in Twilio
Sends a message via whatsapp
Try it →
Call phone in Twilio
Initiates a phone call to a phone number
Try it →
Get call details by id in Twilio
Try it →

What can you automate with Freshworks CRM (Freshsales Suite) + Twilio?

Streamline your communication and sales workflows by connecting every contact event directly to automated messaging.

What you can automate?
📱
Trigger SMS messages instantly on contact creation
Send automated SMS notifications via Twilio the moment a new contact or deal is created in Freshworks CRM (Freshsales Suite), eliminating manual outreach delays.
📝
Capture every submitted custom field and detail
Map all available contact attributes and deal parameters from Freshworks CRM (Freshsales Suite) directly into Twilio message templates without data loss.
🔔
Alert the right team member immediately
Notify assigned sales reps via Twilio WhatsApp messages or SMS as soon as a high-value deal or account is updated in Freshworks CRM (Freshsales Suite).
🔀
Route messages based on specific deal criteria
Execute different Twilio communication actions depending on deal values, contact tags, or pipeline stages submitted in Freshworks CRM (Freshsales Suite).
🔄
Keep your CRM records updated after calls finish
Automatically update Freshworks CRM (Freshsales Suite) contact notes and deal stages whenever a Twilio call finishes or call status changes.
🔍
Search and update existing records without duplicates
Search contacts by phone number or email in Freshworks CRM (Freshsales Suite) before sending Twilio messages, ensuring records update cleanly.
📞
Handle call status changes and transcriptions
Log call recordings, transcriptions, and status updates from Twilio directly into corresponding Freshworks CRM (Freshsales Suite) task lists.
🔗
Extend your workflow to external CRM tools
Connect Freshworks CRM (Freshsales Suite) and Twilio with platforms like HubSpot to sync multi-channel sales and communication pipelines.
And much more...

Who is Freshworks CRM (Freshsales Suite) + Twilio integration for?

Sales reps, support teams, and account managers waste hours manually copying customer data between platforms and triggering follow-up texts, making communication slow and uncoordinated.

Performance marketers
Performance marketers
Sales representatives
Sales representatives
Account managers
Account managers
Customer support leads
Customer support leads
Operations coordinators
Operations coordinators
Finance and admin staff
Finance and admin staff
📈
Performance marketers
You're tracking deals in Freshworks CRM (Freshsales Suite) but your communication metrics only update when someone manually sends a text, so the engagement counts you're reviewing are always hours behind — with this integration, every new interaction logs instantly and your data stays current.
Sales representatives
You need to text leads immediately, but you find out about new inquiries too late because notifications stay buried in your inbox — automating both apps means every contact triggers an instant Twilio SMS so you never miss a warm lead.
🤝
Account managers
You answer to clients who want to see prompt communication, but manual updates leave gaps in your pipeline records — connecting these apps means every message or call status syncs straight into your CRM history.
🎧
Customer support leads
The volume of inbound requests is too high for anyone to keep up by hand, leading to missed follow-ups and delayed texts — this integration means every support task handles automated communications without manual intervention.
📋
Operations coordinators
You own the outreach step and depend on sales reps to hand over contact details, but manual handovers stall your pipeline — with this integration, newly created accounts or deals instantly trigger the next messaging phase.
💼
Finance and admin staff
You need a reliable communication history and keep finding gaps in your customer logs because calls and texts happen outside your CRM — automating both apps means every interaction writes back to your database automatically.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Twilio

Build and manage your Freshworks CRM (Freshsales Suite) + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

2000+
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to Twilio?
Frequently Asked Questions
You can connect Freshworks CRM (Freshsales Suite) to Twilio instantly using 1-click automations on Integrately. Choose from ready-made workflows with apps like HubSpot, Shopify, and Mailchimp, or ask Integrately AI to build the integration for you.
Can I send automated SMS messages when a new contact is created in Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), Twilio, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and Twilio?
Frequently Asked Questions
How are contact updates handled between Freshworks CRM (Freshsales Suite) and Twilio?
Frequently Asked Questions
What Twilio call statuses can trigger automated updates?
Frequently Asked Questions
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and Twilio?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and Twilio integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Freshworks CRM (Freshsales Suite) or Twilio With 1500+ Other Apps

Freshworks CRM (Freshsales Suite)
Popular Freshworks CRM (Freshsales Suite) Integrations
Connect Freshworks CRM (Freshsales Suite) to sales, project management, and customer support tools to streamline deal tracking.
Twilio
Popular Twilio Integrations
Sync Twilio with email, communication, and messaging platforms to keep your outreach channels connected.
See All
Twilio Integrations arrow right
No popular apps found