Freshworks CRM (Freshsales Suite) + Userback Integration

Integrate Freshworks CRM (Freshsales Suite) to Userback in one click, or tell Integrately AI how you want each feedback handled. Capture user feedback, create CRM contacts, alert your team, and trigger follow-ups automatically.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • Userback
    Feedback is collected in Userback Instant
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2.
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)

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Ready Workflows Ready Workflows for Freshworks CRM (Freshsales Suite) + Userback Integration

Capture user feedback, create CRM contacts, keep records updated, alert your team, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Userback + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) contact for new Userback feedback

When someone completes your Userback, a new contact is automatically created in your Freshworks CRM (Freshsales Suite). This way, you can quickly follow up with the feedback and turn them into a customer!

Plus, all of the information from the Userback is automatically populated in the new contact, so you don't have to waste time manually entering data. Thus, having a Userback - Freshworks CRM (Freshsales Suite) integration set up makes it easy to manage your customer relationships and grow your business.
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Activate
Userback + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) deal for new Userback feedback

Integrating your Freshworks CRM (Freshsales Suite) with your Userback, can help you automatically create new deals based on feedbacks recieved. This saves you time and ensures that no opportunities are missed. Plus, it makes it easy to track progress and follow up with customers.

This Userback - Freshworks CRM (Freshsales Suite) integration is an incredibly powerful way to streamline your workflow and ensure that every new lead is followed up on in a timely manner. As a result, it helps you improve your customer relationships and grow your business more effectively.
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Activate
Userback + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) task for new Userback feedback

It's important to stay on top of your customer relationships, and one way to do that is to create Freshworks CRM (Freshsales Suite) tasks for new Userback feedbacks received. This way, you can follow up with your customers in a timely manner and ensure that their needs are being met.

Plus, by having a system in place for managing customer relationships, you'll be able to more easily scale your business as it grows. So go ahead and set up that Freshworks CRM (Freshsales Suite) task for new Userback feedback received today - your customers will thank you for it!
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Activate
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Connect more apps to your Freshworks CRM (Freshsales Suite) + Userback flow

Turn user feedback into actionable development tasks, update documentation, and keep your entire team aligned across tools. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
Userback
+
Jira Software CloudJira Software Cloud (6)
+
NotionNotion (5)
+
SlackSlack (5)
+
Google SheetsGoogle Sheets (5)
+
AsanaAsana (5)
+
ZendeskZendesk (5)
U
F
J
Turn every Userback feedback submission into a Jira Software Cloud issue and create a Freshworks CRM (Freshsales Suite) contact.
Userback feedback creates a new Jira Software Cloud issue and a Freshworks CRM (Freshsales Suite) contact instantly, removing manual data entry.
U
F
J
When feedback is collected in Userback, create a Jira Software Cloud task and add a note to the Freshworks CRM (Freshsales Suite) contact.
Log feedback notes in Freshworks CRM (Freshsales Suite) and assign tasks in Jira Software Cloud without switching tabs.
U
F
J
If Userback feedback is marked as a bug, create a Jira Software Cloud bug issue and update the Freshworks CRM (Freshsales Suite) deal.
Route bug feedback into Jira Software Cloud and update related deals in Freshworks CRM (Freshsales Suite) automatically.
U
F
J
Use Claude to summarise Userback feedback, create a Jira Software Cloud task, and update the Freshworks CRM (Freshsales Suite) contact.
Claude summarises user feedback before creating a Jira Software Cloud task and updating your Freshworks CRM (Freshsales Suite) records.
U
F
J
When a Jira Software Cloud issue created from Userback feedback is resolved, update the Freshworks CRM (Freshsales Suite) contact.
Update Freshworks CRM (Freshsales Suite) contacts automatically when the corresponding Jira Software Cloud task is marked done.
U
J
F
S
Turn Userback feedback into a Jira Software Cloud bug ticket, update the Freshworks CRM (Freshsales Suite) account, and notify Slack.
Coordinate feedback across Jira Software Cloud, Freshworks CRM (Freshsales Suite), and Slack in a four-app pipeline.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Userback

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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Userback
Userback Triggers & Actions
Instant
Feedback is collected in Userback
Triggers the automation when a particular action in the workflow fails
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No action is available

What can you automate with Freshworks CRM (Freshsales Suite) + Userback?

Turn user feedback into automated CRM updates, team notifications, and project management tasks across your entire software stack.

What you can automate?
🔄
Sync every feedback submission into CRM records
Capture user feedback from Userback and instantly create or update contacts, accounts, and deals in Freshworks CRM (Freshsales Suite) without manual data entry.
📝
Capture every submitted feedback field
Map all available survey answers, ratings, and browser details into your CRM notes and external databases instead of only basic contact info.
🔔
Alert your team instantly on messaging apps
Notify your support or sales channels in Slack the moment user feedback is submitted, ensuring immediate visibility and fast response times.
🔀
Route submissions based on feedback category
Send bug reports to engineering tools like Jira Software Cloud while routing feature requests and positive comments to CRM deals and Notion docs.
🔄
Keep customer records continuously updated
Automatically update existing Freshworks CRM (Freshsales Suite) contacts and deals whenever new feedback arrives from returning users.
🛡️
Create or update records without duplicates
Search existing customer emails in Freshworks CRM (Freshsales Suite) before creating records, ensuring clean databases and preventing duplicate contact entries.
⚙️
Handle status changes and issue resolution
Trigger follow-up CRM updates and task completions when feedback-driven issues are resolved in your project management tools.
🔗
Extend your workflow to external tools
Connect Freshworks CRM (Freshsales Suite) and Userback with Jira Software Cloud, Notion, Slack, Google Sheets, Asana, or Zendesk to build multi-step pipelines.
And much more...

Who is Freshworks CRM (Freshsales Suite) + Userback integration for?

Product managers, UX designers, and customer success teams eliminate manual data entry by connecting user feedback directly to customer relationship records and task management systems.

Product analytics leads
Product analytics leads
Customer success managers
Customer success managers
Product managers
Product managers
UX researchers
UX researchers
Sales representatives
Sales representatives
Customer support leads
Customer support leads
📈
Product analytics leads
You review feedback metrics every week but your reporting sheets only update when someone manually exports submissions, so the counts you analyse are always outdated — automating both apps means every new feedback entry lands instantly and your data stays current.
⚡
Customer success managers
You need to act fast when high-value clients report usability issues, but you find out about submissions too late to prevent churn — integrating these apps means immediate contact updates and team alerts keep you ahead of every customer signal.
📋
Product managers
You answer to stakeholders who want to see steady progress on user feedback items, but compiling records by hand takes hours of administrative work — with this integration, every submission automatically feeds your documentation and CRM pipelines.
🌊
UX researchers
The volume of incoming user feedback is too high for anyone to keep up with by hand, leading to missed insights and untracked responses — automating both apps means every submission populates your databases and tracking sheets without manual effort.
🤝
Sales representatives
You own account follow-ups and depend on upstream teams to hand over user feedback details before sales calls, but records often have missing context — connecting these apps means every customer note and interaction is logged in your CRM instantly.
🗂️
Customer support leads
You need a reliable history of user feedback linked to customer accounts, but you keep finding gaps caused by manual copy-pasting errors — automating both apps means every ticket and contact record is created accurately every single time.
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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Userback

Build and manage your Freshworks CRM (Freshsales Suite) + Userback automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + Userback with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to Userback?
Frequently Asked Questions
You can connect Freshworks CRM (Freshsales Suite) to Userback using 1-click automation and Integrately AI. Choose a ready template to sync feedback into CRM contacts instantly.
Can I automatically create CRM contacts from Userback feedback?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), Userback, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and Userback?
Frequently Asked Questions
How does Freshworks CRM (Freshsales Suite) handle contact updates from feedback?
Frequently Asked Questions
Can Userback trigger multi-step automations in my CRM?
Frequently Asked Questions
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and Userback?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and Userback integration free?
Frequently Asked Questions
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