Freshworks CRM (Freshsales Suite) + Vapi Integration
Integrate Freshworks CRM (Freshsales Suite) to Vapi in one click, or tell Integrately AI how you want each contact handled. Initiate outbound voice calls, create chats, update contact details, and log interactions automatically.
Free forever.Use premium features free for 14 days.1.
Contact is created in Freshworks CRM (Freshsales Suite)- Contact is updated in Freshworks CRM (Freshsales Suite)
- Deal is updated in Freshworks CRM (Freshsales Suite)
- Deal is created in Freshworks CRM (Freshsales Suite)
- Task is created in Freshworks CRM (Freshsales Suite)
- Account is created in Freshworks CRM (Freshsales Suite)
- Account is updated in Freshworks CRM (Freshsales Suite)
2.
- Search contact in Freshworks CRM (Freshsales Suite)
- Create product in Freshworks CRM (Freshsales Suite)
- Create contact in Freshworks CRM (Freshsales Suite)
- Search contact by email in Freshworks CRM (Freshsales Suite)
- Update contact in Freshworks CRM (Freshsales Suite)
- Search contact by phone number in Freshworks CRM (Freshsales Suite)
- Get contact by id in Freshworks CRM (Freshsales Suite)
- Add note to a contact in Freshworks CRM (Freshsales Suite)
- Create task for contact in Freshworks CRM (Freshsales Suite)
- Delete contact in Freshworks CRM (Freshsales Suite)
- Create deal in Freshworks CRM (Freshsales Suite)
- Get deal by id in Freshworks CRM (Freshsales Suite)
- Search deal by name in Freshworks CRM (Freshsales Suite)
- Create task for deal in Freshworks CRM (Freshsales Suite)
- Add note to a deal in Freshworks CRM (Freshsales Suite)
- Update deal in Freshworks CRM (Freshsales Suite)
- Create or Update contact in Freshworks CRM (Freshsales Suite)
- Create account in Freshworks CRM (Freshsales Suite)
- Create task for an account in Freshworks CRM (Freshsales Suite)
- Get account by id in Freshworks CRM (Freshsales Suite)
- Search account by name in Freshworks CRM (Freshsales Suite)
- Add note to an account in Freshworks CRM (Freshsales Suite)
- Mark task as completed in Freshworks CRM (Freshsales Suite)
- Get task by id in Freshworks CRM (Freshsales Suite)
Create outbound phone call in Vapi- Create chat in Vapi
- Create squad in Vapi
Trusted by experts at...
Ready Workflows for Freshworks CRM (Freshsales Suite) + Vapi Integration
Trigger outbound calls, create chats, deploy agent squads, and sync records, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Freshworks CRM (Freshsales Suite) + Vapi flow
Connect your favorite messaging, scheduling, and spreadsheet tools to extend your voice AI and CRM workflows. Pick a combination and activate it in one click.
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Slack (6)
Slack (6) +
Calendly (4)
Calendly (4) +
Hubspot (4)
Hubspot (4) +
Gmail (4)
Gmail (4) +
Google Sheets (4)
Google Sheets (4) +
Zoom (4)
Zoom (4) F
V
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When a new Freshworks CRM (Freshsales Suite) contact is created, trigger a Vapi outbound call and notify your sales team in Slack
New Freshsales contacts instantly trigger a Vapi outbound call while your sales channel gets notified on Slack, eliminating manual dialing delays.
F
V
S
When a Freshworks CRM (Freshsales Suite) deal is updated, create a Vapi chat and alert your revenue channel in Slack
Updated deals trigger a Vapi chat session and post an alert to Slack, keeping your team aligned on deal progress.
F
V
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When a Freshworks CRM (Freshsales Suite) task is created, initiate a Vapi agent squad call and notify your operations channel in Slack
New tasks automatically deploy a Vapi squad call and notify your operations team on Slack for rapid execution.
F
V
S
When a Freshworks CRM (Freshsales Suite) account is updated, trigger a Vapi outbound call and post the update in Slack
Account updates trigger an instant Vapi outbound call and announce the change in Slack.
F
V
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Use Claude to evaluate Freshworks CRM (Freshsales Suite) deal updates, trigger a Vapi call if high value, and alert Slack
Claude evaluates deal changes to trigger targeted Vapi calls and notify your team in Slack.
F
V
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When a Freshworks CRM (Freshsales Suite) contact is updated, trigger a Vapi chat and notify your support channel in Slack
Contact updates trigger a Vapi chat and send a summary message to Slack.
Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Vapi
Mix and match to build the exact automation you need
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
Try it → Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
Try it → Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
Try it → Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
Try it → Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
Try it → Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
Try it → Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
Try it → What can you automate with Freshworks CRM (Freshsales Suite) + Vapi?
Streamline your sales and voice workflows by connecting CRM events directly to conversational AI actions.
📞
Trigger voice calls from CRM contacts
Automatically initiate a Vapi outbound phone call the moment a new contact is created in Freshworks CRM (Freshsales Suite). Eliminate manual dialing and engage leads instantly.
📝
Capture every submitted field
Pass detailed contact information, deal notes, and custom attributes from Freshworks CRM (Freshsales Suite) straight into Vapi voice workflows for personalized conversations.
🔔
Notify your team instantly
Alert your sales or support channels in Slack whenever Vapi completes a voice call or chat session triggered by a Freshworks CRM (Freshsales Suite) update.
🔀
Route workflows based on CRM fields
Trigger different Vapi actions—such as an outbound call or an AI chat—depending on the specific tier, value, or stage of a Freshworks CRM (Freshsales Suite) deal.
🔄
Keep records updated in real time
Synchronize account status changes and task updates between Freshworks CRM (Freshsales Suite) and your connected tools without manual intervention.
🔍
Search and update existing records
Search for existing contacts or deals in Freshworks CRM (Freshsales Suite) before initiating Vapi actions to prevent duplicate entries and maintain clean data.
📅
Handle later status changes and follow-ups
Automatically schedule follow-up tasks, meetings, or calendar events when a Freshworks CRM (Freshsales Suite) deal or task changes stage.
🔗
Extend your workflow to other apps
Connect your Freshworks CRM (Freshsales Suite) and Vapi core automation to tools like Google Sheets or Gmail to log data and send confirmation emails.
And much more...
Who is Freshworks CRM (Freshsales Suite) + Vapi integration for?
Sales managers, account executives, and support leads who need to connect CRM records with conversational voice AI workflows without manual effort.
Sales operations managers
Outbound sales reps
Account executives
High-volume lead generators
Business development reps
Customer success teams
📈
Sales operations managers
You report on outreach metrics and pipeline velocity from Freshworks CRM (Freshsales Suite), but manual call logging causes delayed records, so the metrics you review are always outdated — with this integration, every Vapi call interaction syncs instantly and your performance data stays current.
⚡
Outbound sales reps
You need to act fast when a new lead enters Freshworks CRM (Freshsales Suite), but manual dialing slows you down and leads go cold before you reach them — with this integration, every new contact triggers an instant Vapi voice call and your response time drops to zero.
🤝
Account executives
You answer to clients and stakeholders who want visibility into ongoing voice campaigns in Freshworks CRM (Freshsales Suite), but compiling call logs by hand leads to missed updates — with this integration, every conversational agent interaction is automatically tracked and fully transparent.
📊
High-volume lead generators
The incoming lead volume in Freshworks CRM (Freshsales Suite) is too high for your team to dial manually, resulting in dropped follow-ups and missed opportunities — with this integration, automated Vapi outbound calls handle the initial outreach at scale without adding headcount.
🔄
Business development reps
You depend on upstream lead creation in Freshworks CRM (Freshsales Suite) before you can initiate contact, but handover delays stall your daily pipeline — with this integration, every new contact automatically triggers conversational agent calls the moment it lands.
📋
Customer success teams
You need a reliable history of account voice touches in Freshworks CRM (Freshsales Suite), but manual note-taking leaves significant gaps in customer records — with this integration, every Vapi call transcript and chat session is accurately logged without exception.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Vapi
Build and manage your Freshworks CRM (Freshsales Suite) + Vapi automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + Vapi with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
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Connect Accounts
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Automation is ready
Connect Freshworks CRM (Freshsales Suite) + Vapi Now 
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Frequently Asked Questions
How do I connect Freshworks CRM (Freshsales Suite) to Vapi?
You can connect Freshworks CRM (Freshsales Suite) to Vapi in 1-click using ready templates or ask Integrately AI to build the workflow. Add supporting apps like Slack, Google Sheets, or Gmail to extend your automation.
Can I trigger a Vapi voice call automatically when a new contact is created in Freshworks CRM (Freshsales Suite)?
Can I connect Freshworks CRM (Freshsales Suite), Vapi, and Slack?
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and Vapi?
How are contacts and deals handled between Freshworks CRM (Freshsales Suite) and Vapi?
Can I initiate Vapi chat sessions from Freshworks CRM (Freshsales Suite) updates?
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and Vapi?
Is the Freshworks CRM (Freshsales Suite) and Vapi integration free?
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