Freshworks CRM (Freshsales Suite) + Zonka Feedback Integration

Integrate Freshworks CRM (Freshsales Suite) to Zonka Feedback in one click, or tell Integrately AI how you want each contact handled. Collect survey responses, update your CRM records, alert your team, and trigger follow-ups automatically.

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1.
  • Freshworks CRM (Freshsales Suite)
    Contact is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Contact is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is updated in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Deal is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Task is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is created in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Account is updated in Freshworks CRM (Freshsales Suite)
  • Zonka Feedback
    Survey response is received in Zonka Feedback
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2.
  • Freshworks CRM (Freshsales Suite)
    Search contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create product in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by email in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search contact by phone number in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get contact by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Delete contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get deal by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search deal by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to a deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Update deal in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create or Update contact in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Create task for an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get account by id in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Search account by name in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Add note to an account in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Mark task as completed in Freshworks CRM (Freshsales Suite)
  • Freshworks CRM (Freshsales Suite)
    Get task by id in Freshworks CRM (Freshsales Suite)
  • Zonka Feedback
    Send sms survey in Zonka Feedback
  • Zonka Feedback
    Send email survey in Zonka Feedback

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Ready Workflows Ready Workflows for Freshworks CRM (Freshsales Suite) + Zonka Feedback Integration

Capture responses, update contacts, notify your team, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Zonka Feedback + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) deal for new Zonka Feedback response

Integrating your Freshworks CRM (Freshsales Suite) with your Zonka Feedback, can help you automatically create new deals based on responses recieved. This saves you time and ensures that no opportunities are missed. Plus, it makes it easy to track progress and follow up with customers.

This Zonka Feedback - Freshworks CRM (Freshsales Suite) integration is an incredibly powerful way to streamline your workflow and ensure that every new lead is followed up on in a timely manner. As a result, it helps you improve your customer relationships and grow your business more effectively.
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Activate
Zonka Feedback + Freshworks CRM (Freshsales Suite) Integration

Create Freshworks CRM (Freshsales Suite) task for new Zonka Feedback response

It's important to stay on top of your customer relationships, and one way to do that is to create Freshworks CRM (Freshsales Suite) tasks for new Zonka Feedback responses received. This way, you can follow up with your customers in a timely manner and ensure that their needs are being met.

Plus, by having a system in place for managing customer relationships, you'll be able to more easily scale your business as it grows. So go ahead and set up that Freshworks CRM (Freshsales Suite) task for new Zonka Feedback response received today - your customers will thank you for it!
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Activate
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Connect more apps to your Freshworks CRM (Freshsales Suite) + Zonka Feedback flow

Sync customer feedback with your marketing lists, capture richer data through forms, log survey outcomes in spreadsheets, and alert your support team instantly. Pick a combination and activate it in one click.

Freshworks CRM (Freshsales Suite)
Zonka Feedback
+
MailchimpMailchimp (5)
+
TypeformTypeform (4)
+
HubSpotHubSpot (4)
+
SlackSlack (4)
+
Google SheetsGoogle Sheets (4)
+
CalendlyCalendly (3)
F
M
Z
Add every new Freshworks CRM (Freshsales Suite) contact to Mailchimp, and send them a Zonka Feedback survey
New Freshworks CRM (Freshsales Suite) contacts join your Mailchimp audience and receive a Zonka Feedback survey automatically, eliminating manual data entry.
Z
F
M
When a survey response is received in Zonka Feedback, update the contact in Freshworks CRM (Freshsales Suite) and tag the subscriber in Mailchimp
Survey feedback updates your Freshworks CRM (Freshsales Suite) records and applies the correct tag in Mailchimp for targeted follow-up campaigns.
F
Z
M
If a Freshworks CRM (Freshsales Suite) contact is updated, send a Zonka Feedback survey and update the subscriber profile in Mailchimp
Updated contact details in Freshworks CRM (Freshsales Suite) trigger a fresh Zonka Feedback survey and keep your Mailchimp audience records current.
F
Z
M
When a deal is created in Freshworks CRM (Freshsales Suite), send an SMS survey in Zonka Feedback and add the client to a Mailchimp segment
New deals in Freshworks CRM (Freshsales Suite) dispatch a Zonka Feedback SMS survey while organizing the client into a specific Mailchimp segment.
Z
F
M
Use Claude to evaluate Zonka Feedback survey ratings, update the Freshworks CRM (Freshsales Suite) contact, and add a subscriber note in Mailchimp
Claude analyzes survey responses, updates Freshworks CRM (Freshsales Suite) records, and adds descriptive notes to your Mailchimp subscriber profile.

Supported triggers and actions for Freshworks CRM (Freshsales Suite) and Zonka Feedback

Mix and match to build the exact automation you need

Freshworks CRM (Freshsales Suite)
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
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Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
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Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
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Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
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Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
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Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
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Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
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Search contact in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information
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Create product in Freshworks CRM (Freshsales Suite)
Adds a new product to the CRM
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Create contact in Freshworks CRM (Freshsales Suite)
Adds a new contact to the database
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Search contact by email in Freshworks CRM (Freshsales Suite)
Finds and retrieves contact information using their email address
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Update contact in Freshworks CRM (Freshsales Suite)
Updates contact information with new details
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Search contact by phone number in Freshworks CRM (Freshsales Suite)
Finds information about a contact using the phone number
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Get contact by id in Freshworks CRM (Freshsales Suite)
Retrieves a contact's information based on their id
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Add note to a contact in Freshworks CRM (Freshsales Suite)
Adds a note to a contact
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Create task for contact in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a contact
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Delete contact in Freshworks CRM (Freshsales Suite)
Removes a contact from the address book
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Create deal in Freshworks CRM (Freshsales Suite)
Generates a new deal with
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Get deal by id in Freshworks CRM (Freshsales Suite)
Retrieves a deal by its id
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Search deal by name in Freshworks CRM (Freshsales Suite)
Searches for a deal by its name with
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Create task for deal in Freshworks CRM (Freshsales Suite)
Creates a new task for a particular deal
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Add note to a deal in Freshworks CRM (Freshsales Suite)
Adds a note to a deal
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Update deal in Freshworks CRM (Freshsales Suite)
Updates deal information based on new criteria or changes
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Create or Update contact in Freshworks CRM (Freshsales Suite)
Adds or update contact information
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Create account in Freshworks CRM (Freshsales Suite)
Generates a new account
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Create task for an account in Freshworks CRM (Freshsales Suite)
Creates a task to follow up with a account
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Get account by id in Freshworks CRM (Freshsales Suite)
Retrieves account information based on the account id
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Search account by name in Freshworks CRM (Freshsales Suite)
Searches for an account using the name
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Add note to an account in Freshworks CRM (Freshsales Suite)
Adds a note to the account without manual input
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Mark task as completed in Freshworks CRM (Freshsales Suite)
Marks the task as completed
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Get task by id in Freshworks CRM (Freshsales Suite)
Retrieves a task using its id
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Zonka Feedback
Zonka Feedback Triggers & Actions
Survey response is received in Zonka Feedback
Triggers the automation when a new survey response is received
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Send sms survey in Zonka Feedback
Sends out sms surveys to collect customer feedback
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Send email survey in Zonka Feedback
Sends an email survey
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What can you automate with Freshworks CRM (Freshsales Suite) + Zonka Feedback?

Connect your CRM records with automated survey distribution and feedback tracking to keep customer operations running smoothly.

What you can automate?
🔄
Trigger surveys automatically from CRM actions
Send a Zonka Feedback email or SMS survey the moment a new contact or deal is created in Freshworks CRM (Freshsales Suite) without manual intervention.
📋
Capture every submitted survey response detail
Map available Zonka Feedback survey answers into separate CRM contact notes and fields instead of losing valuable qualitative feedback.
🔔
Alert your team as soon as feedback arrives
Notify your support or sales channel instantly whenever a survey response is received in Zonka Feedback so staff can act on feedback right away.
🔀
Route records based on submitted ratings
Perform different actions depending on whether a survey response contains positive or negative feedback scores.
🔄
Keep contact records updated as surveys arrive
Automatically update existing Freshworks CRM (Freshsales Suite) contacts with the latest survey ratings and feedback comments.
➕
Create or update records without duplicates
Search for existing contacts before creating new entries to maintain a clean database across both platforms.
📉
Manage status changes when deals or tasks update
Trigger follow-up surveys or update task statuses whenever a deal stage shifts in Freshworks CRM (Freshsales Suite).
🔗
Extend your workflow to team messaging apps
Connect your Freshworks CRM (Freshsales Suite) and Zonka Feedback flow with Slack to broadcast important survey alerts to your team.
And much more...

Who is Freshworks CRM (Freshsales Suite) + Zonka Feedback integration for?

Different teams rely on synchronized customer feedback and pipeline data to keep records accurate and respond to client needs without manual delays.

Data analysts and reporting teams
Data analysts and reporting teams
Customer support leads
Customer support leads
Account managers
Account managers
Sales operations managers
Sales operations managers
Customer success specialists
Customer success specialists
CRM administrators
CRM administrators
📈
Data analysts and reporting teams
You're compiling customer feedback metrics across separate tools but your tracking sheet only updates when someone manually exports records, so the satisfaction scores you're reporting against are always a few hours behind — with this integration, every survey response updates your database instantly and your reports stay current.
⚡
Customer support leads
You manage client inquiries and feedback ratings throughout the day, but negative survey responses sit unnoticed until someone checks the dashboard manually, so issue resolution is constantly delayed — automating both apps means every low rating triggers an instant alert and your team resolves issues before churn happens.
🤝
Account managers
You answer to clients who want to see consistent progress updates and engagement history, but compiling feedback data from multiple systems takes hours every week, so client reviews are stressful — automating both apps means your records stay fully synchronized and client reviews run smoothly.
📊
Sales operations managers
The volume of inbound contacts and survey submissions is too high for anyone to keep up by hand, so records fall out of sync and follow-up tasks get missed — connecting these apps means every new contact and survey response flows automatically and your pipeline data stays accurate.
👥
Customer success specialists
You own the onboarding stage and depend on someone upstream to hand over survey data and contact details, but manual handoffs cause communication gaps, so new clients experience delays — this integration means every contact handoff happens instantly and onboarding begins on time.
🗂️
CRM administrators
You need a reliable history of customer interactions and keep finding gaps in your database due to skipped manual entries, so customer timelines are incomplete — automating both apps means every touchpoint is logged reliably and your CRM history stays complete.
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Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + Zonka Feedback

Build and manage your Freshworks CRM (Freshsales Suite) + Zonka Feedback automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

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Connect Freshworks CRM (Freshsales Suite) + Zonka Feedback with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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Frequently Asked Questions

How do I connect Freshworks CRM (Freshsales Suite) to Zonka Feedback?
Frequently Asked Questions
You can connect Freshworks CRM (Freshsales Suite) to Zonka Feedback in just one click using ready templates or ask Integrately AI to build the automation. It links your CRM contacts with survey workflows alongside Mailchimp, Slack, Google Sheets, and 1,500+ other apps.
Can I automatically send a Zonka Feedback survey when a new contact is created in Freshworks CRM (Freshsales Suite)?
Frequently Asked Questions
Can I connect Freshworks CRM (Freshsales Suite), Zonka Feedback, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and Zonka Feedback?
Frequently Asked Questions
How does Freshworks CRM (Freshsales Suite) handle contact data in these automations?
Frequently Asked Questions
How are survey responses captured from Zonka Feedback?
Frequently Asked Questions
Do I need coding skills to automate Freshworks CRM (Freshsales Suite) and Zonka Feedback?
Frequently Asked Questions
Is the Freshworks CRM (Freshsales Suite) and Zonka Feedback integration free?
Frequently Asked Questions
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