Frill + Intercom Integration
Integrate Frill to Intercom in one click, or tell Integrately AI how you want each feedback idea handled. Log ideas as leads, update user profiles, trigger follow-up messages, and notify support agents automatically.
Free forever.Use premium features free for 14 days.1.
Idea is created in Frill Instant- Idea is updated in Frill Instant
- Idea is deleted in Frill Instant
- Idea is archived in Frill Instant
- Idea status is changed in Frill Instant
- Idea roadmap is changed in Frill Instant
- Announcement is created in Frill Instant
- Idea is voted in Frill Instant
- Idea is merged in Frill Instant
- Idea is unvoted in Frill Instant
- Announcement is updated in Frill Instant
- Announcement is deleted in Frill Instant
- Catch all events in Frill Instant
- Comment is created in Frill Instant
- Comment is updated in Frill Instant
- Comment is deleted in Frill Instant
- Note is created in Frill Instant
- Note is updated in Frill Instant
- Note is deleted in Frill Instant
Company is created in Intercom Instant- Conversation is closed by admin in Intercom Instant
- Teammate replied in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Event is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- Admin opened conversation in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
- Lead is tagged in Intercom Instant
- Lead is untagged in Intercom Instant
- User or lead is replied in Intercom Instant
2.
- Add tag to user in Intercom
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Create event in Intercom
- Create user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Search user in Intercom
- Search lead in Intercom
- Search company in Intercom
Trusted by experts at...
Ready Workflows for Frill + Intercom Integration
Capture customer feedback, create leads from new ideas, log user details, and send targeted messages, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Frill + Intercom flow
Sync feedback data into your team's workspace, update project boards, and keep records current across your entire tech stack. Pick a combination and activate it in one click.
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Slack (8)
Slack (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
Notion (8)
Notion (8) +
Google Sheets (8)
Google Sheets (8) +
HubSpot (8)
HubSpot (8) +
Linear (8)
Linear (8) F
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Create an Intercom lead from every new Frill idea, and notify your support channel in Slack.
New Frill ideas instantly generate Intercom leads and alert your Slack channel, so your support team never misses a customer request.
F
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Send an Intercom message when an announcement is posted in Frill, and alert your team in Slack.
Product updates published in Frill trigger automated Intercom messages to users and notify your team in Slack.
F
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When a Frill idea status changes, update the Intercom user profile and post the change in Slack.
Idea status changes in Frill update Intercom user profiles and notify your team in Slack automatically.
F
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Create an Intercom event for every new Frill comment, and notify your community channel in Slack.
Customer comments in Frill generate Intercom events and alert your team in Slack for quick follow-up.
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If a Frill idea receives a vote, add a tag to the Intercom user and notify your success channel in Slack.
Voted ideas in Frill automatically tag corresponding Intercom users and notify your customer success channel in Slack.
F
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When a Frill idea roadmap changes, update the Intercom lead and post an alert in Slack.
Roadmap updates in Frill update Intercom leads and broadcast the changes to your product channel in Slack.
F
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Use Claude to summarise new Frill ideas, create an Intercom lead, and post the brief in Slack.
Claude analyses incoming Frill ideas, generates an Intercom lead, and shares the summary in Slack.
F
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When an idea is created in Frill, create an Intercom lead, notify Slack, and create a task in Jira Software Cloud.
New Frill ideas create Intercom leads, notify Slack, and open engineering tasks in Jira Software Cloud.
Supported triggers and actions for Frill and Intercom
Mix and match to build the exact automation you need
Frill Triggers & Actions
Instant
Idea is archived in Frill
Triggers the automation when an idea is archived for future reference
Try it → Instant
Idea status is changed in Frill
Triggers the automation when there is a change in the status of an idea
Try it → Instant
Idea roadmap is changed in Frill
Triggers the automation when the roadmap of any idea is changed
Try it → Instant
Announcement is created in Frill
Triggers the automation when a new announcement is created
Try it → Instant
Idea is merged in Frill
Triggers the automation when similar ideas are combined to form a unified proposal
Try it → Instant
Idea is unvoted in Frill
Triggers the automation when someone withdraws their support for a particular idea
Try it → Instant
Announcement is updated in Frill
Triggers the automation when any announcement is updated
Try it → Instant
Announcement is deleted in Frill
Triggers the automation when any announcement is deleted
Try it → Intercom Triggers & Actions
Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → What can you automate with Frill + Intercom?
Streamline customer feedback collection, user management, and team communication with powerful automated workflows.
🔄
Sync Frill ideas directly to Intercom leads
Turn every new feature request submitted in Frill into an actionable lead inside Intercom automatically, keeping your sales and support pipelines updated without manual copying.
📋
Capture every submitted feedback field
Map all available Frill idea details, votes, and comments into separate Intercom contact properties instead of just basic names and emails.
🔔
Alert the right team member instantly
Trigger immediate notifications in your team's chat channels the moment a high-value customer submits feedback or votes on an idea.
🔀
Route records based on submitted criteria
Send enterprise-tier feature requests to priority support queues while routing standard suggestions to general feedback logs automatically.
📝
Keep records updated as statuses change
Automatically update Intercom user profiles and tags whenever an idea status or roadmap phase changes in Frill.
🔍
Add or update without creating duplicates
Search existing Intercom records before creating new leads, ensuring customer profiles are updated cleanly rather than duplicated.
🚀
Handle later roadmap and announcement events
Trigger automated customer messaging in Intercom as soon as a product announcement is published or a feature moves to completed.
🔗
Extend your workflow to team chat apps
Connect your core feedback and support pair with Slack to broadcast release notes and keep cross-functional teams aligned.
And much more...
Who is Frill + Intercom integration for?
Product and support teams managing customer feedback and user conversations benefit by syncing feedback data with support records automatically.
Product managers
Customer support leads
Account managers
Customer success teams
Engineering coordinators
Operations directors
📈
Product managers
You're reviewing feature requests across multiple channels but your feedback tracking board only updates when someone manually exports submissions, so the vote counts you're planning against are always a few hours behind — with this integration, every new idea lands in your workspace instantly and your product data stays current.
⚡
Customer support leads
You need to act fast when VIP customers request new features, but you find out about submissions days after they're posted because notifications get buried in email inboxes — with this integration, every new feedback submission creates an immediate support record and your response times stay lightning fast.
🤝
Account managers
You answer to key clients who want to see progress on their requested feature ideas, but compiling status reports requires checking multiple separate tools by hand — with this integration, client requests sync automatically and progress updates flow straight into your customer communication pipeline.
📊
Customer success teams
The volume of incoming product feedback is too high for anyone to keep up by hand, leaving valuable customer feature requests unrecorded and lost in support chats — with this integration, every submission is captured and logged automatically without manual intervention.
⚙️
Engineering coordinators
You own the development backlog and depend on customer success to hand over structured feature requests, but missing details delay sprint planning every week — with this integration, complete request details arrive in your project tools immediately and handoffs happen without friction.
🔍
Operations directors
You need a reliable audit history of customer feedback and feature votes, but keep finding gaps where submissions were missed during manual data entry — with this integration, every feedback event is recorded reliably and your historical archives remain complete.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Frill + Intercom
Build and manage your Frill + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Frill + Intercom with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Frill to Intercom?
You can connect Frill to Intercom in one click using pre-built workflows on Integrately or by asking Integrately AI to set up the automation for you. It takes seconds to link your accounts and start syncing feedback ideas into customer support records.
Can I automatically create Intercom leads from new Frill ideas?
Can I connect Frill, Intercom, and Slack?
What is a good Zapier alternative for Frill and Intercom?
How does Frill data sync with Intercom?
Can I update Intercom user profiles when Frill status changes?
Do I need coding skills to automate Frill and Intercom?
Is the Frill and Intercom integration free?
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