Front + Intercom Integration

Integrate Front to Intercom in one click, or tell Integrately AI how you want each contact handled. Sync customer data, update conversations, trigger automated replies, and alert your support team automatically.

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1.
  • Front
    Inbound message is received in Front Instant
  • Front
    Message delivery is failed in Front Instant
  • Front
    Outbound reply is sent (existing conversation) in Front Instant
  • Front
    Outbound message is sent (new conversation) in Front Instant
  • Front
    Tag is added in Front Instant
  • Front
    Tag is removed in Front Instant
  • Front
    Comment is added in Front Instant
  • Front
    Conversation is moved in Front Instant
  • Front
    Conversation is reopened in Front Instant
  • Front
    Conversation is archived in Front Instant
  • Front
    Conversation is deleted in Front Instant
  • Front
    Conversation is restored in Front Instant
  • Front
    Teammate is mentioned in Front Instant
  • Front
    Assignee is changed in Front Instant
  • Intercom
    Company is created in Intercom Instant
  • Intercom
    Conversation is closed by admin in Intercom Instant
  • Intercom
    Teammate replied in Intercom Instant
  • Intercom
    Admin initiates conversation in Intercom Instant
  • Intercom
    Note is added to conversation in Intercom Instant
  • Intercom
    Conversation is assigned to any teammate in Intercom Instant
  • Intercom
    User is created in Intercom Instant
  • Intercom
    User is deleted in Intercom Instant
  • Intercom
    User is unsubscribed in Intercom Instant
  • Intercom
    User email is updated in Intercom Instant
  • Intercom
    Event is created in Intercom Instant
  • Intercom
    Conversation is tagged in Intercom Instant
  • Intercom
    Conversation is partially deleted in Intercom Instant
  • Intercom
    Conversation is snoozed in Intercom Instant
  • Intercom
    Lead is created in Intercom Instant
  • Intercom
    User or lead is replied in Intercom Instant
  • Intercom
    Admin opened conversation in Intercom Instant
  • Intercom
    Message is created from user or lead in Intercom Instant
  • Intercom
    Email is added to lead in Intercom Instant
  • Intercom
    Lead is tagged in Intercom Instant
  • Intercom
    Lead is untagged in Intercom Instant
Arrow Right
2.
  • Front
    Import message in Front
  • Front
    Send message in Front
  • Front
    Send reply in Front
  • Front
    Create contact in Front
  • Front
    Update contact in Front
  • Front
    Search contact in Front
  • Front
    Update conversation in Front
  • Intercom
    Add tag to user in Intercom
  • Intercom
    Remove tag from user in Intercom
  • Intercom
    Add contact to company in Intercom
  • Intercom
    Get admin by id in Intercom
  • Intercom
    Create user in Intercom
  • Intercom
    Update user in Intercom
  • Intercom
    Create lead in Intercom
  • Intercom
    Update lead in Intercom
  • Intercom
    Add tag on lead in Intercom
  • Intercom
    Update company in Intercom
  • Intercom
    Add/Remove tag on company in Intercom
  • Intercom
    Send message in Intercom
  • Intercom
    Search user in Intercom
  • Intercom
    Search lead in Intercom
  • Intercom
    Search company in Intercom
  • Intercom
    Create event in Intercom

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Ready WorkflowsReady Workflows   for Front + Intercom Integration

Capture customer messages, synchronise contact details, update support conversations, alert your team, and trigger follow-ups, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Front + Intercom flow

Push customer data to your CRM, alert your support channel, and log billing details once conversations are handled. Pick a combination and activate it in one click.

Front
Intercom
+
SlackSlack (6)
+
SalesforceSalesforce (5)
+
GmailGmail (4)
+
Jira Software CloudJira Software Cloud (4)
+
TypeformTypeform (4)
+
StripeStripe (4)
F
I
S
Create an Intercom user from every inbound Front message, and notify your support channel on Slack.
Every inbound Front message creates an Intercom user instantly while your Slack support channel receives an alert, eliminating manual data entry.
F
I
S
Create a Front contact when a lead is created in Intercom, and alert your sales team in Slack.
New Intercom leads instantly appear as contacts in Front while your sales channel hears about it in Slack, keeping reps ready to reply.
F
I
S
When a conversation is closed by an admin in Intercom, update the conversation in Front and notify your team in Slack.
Closed Intercom conversations update Front status automatically and post a confirmation in Slack so everyone knows the ticket is resolved.
F
I
S
When a teammate is mentioned in Front, create a lead in Intercom and post an update in Slack.
Front teammate mentions trigger new Intercom leads and notify your team in Slack, ensuring rapid internal handoffs.
F
I
S
When an inbound message is received in Front, create an Intercom user and announce it in Slack.
Inbound Front messages automatically provision Intercom users and notify your team on Slack, keeping customer data updated everywhere.
F
I
C
S
Use ChatGPT to summarise inbound Front messages, create an Intercom user, and post the brief in Slack.
AI summarises inbound Front messages before creating an Intercom user and posting the briefing in Slack for quick review.

Supported triggers and actions for Front and Intercom

Mix and match to build the exact automation you need

Front
Front Triggers & Actions
Instant
Inbound message is received in Front
Triggers the automation when a new message is received
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Instant
Message delivery is failed in Front
Triggers the automation when a message delivery fails
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Instant
Outbound reply is sent (existing conversation) in Front
Triggers the automation when an outbound reply is sent to an existing conversation
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Instant
Outbound message is sent (new conversation) in Front
Triggers the automation when a new conversation is initiated
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Instant
Tag is added in Front
Triggers the automation when a tag is added
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Instant
Tag is removed in Front
Triggers the automation when a tag is added
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Instant
Comment is added in Front
Triggers the automation when a comment is added
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Instant
Conversation is moved in Front
Triggers the automation when a conversation is moved
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Instant
Conversation is reopened in Front
Triggers the automation when a closed conversation is re-opened
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Instant
Conversation is archived in Front
Triggers the automation when a conversation is archived
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Instant
Conversation is deleted in Front
Triggers the automation when any conversation is removed from the system
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Instant
Conversation is restored in Front
Triggers the automation when a closed conversation is re-opened
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Instant
Teammate is mentioned in Front
Triggers the automation when someone mentions a teammate
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Instant
Assignee is changed in Front
Triggers the automation when the assignee of a task is changed
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Import message in Front
Transferring messages or data from one source to another
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Send message in Front
Delivers a message to a designated recipient
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Send reply in Front
Sends a reply
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Create contact in Front
Adds a new contact to the database
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Update contact in Front
Updates contact information with new details
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Search contact in Front
Finds and retrieves contact information
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Update conversation in Front
Updates the ongoing conversation with new information or updates
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Intercom
Intercom Triggers & Actions
Instant
Company is created in Intercom
Triggers the automation when a new company is created
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Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
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Instant
Teammate replied in Intercom
Triggers the automation when a teammate responds
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Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
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Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
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Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
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Instant
User is created in Intercom
Triggers the automation when a new user is created
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Instant
User is deleted in Intercom
Triggers the automation when a user is deleted
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Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
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Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
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Instant
Event is created in Intercom
Triggers the automation when a new event is created
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Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
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Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
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Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
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Instant
Lead is created in Intercom
Triggers the automation when a new lead is created
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Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
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Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
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Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
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Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
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Instant
Lead is tagged in Intercom
Triggers the automation when a lead is tagged
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Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
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Add tag to user in Intercom
Assigns a tag to a user based on particular criteria
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Remove tag from user in Intercom
Untag a user's profile
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Add contact to company in Intercom
Adds a contact to a company
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Get admin by id in Intercom
Retrieves admin by its ID
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Create user in Intercom
Generates a new user account
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Update user in Intercom
Updates user information
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Create lead in Intercom
Generates new leads for potential customers
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Update lead in Intercom
Updates the lead information
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Add tag on lead in Intercom
Assigns tag to a lead based on predefined criteria
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Update company in Intercom
Updates company information
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Add/Remove tag on company in Intercom
Updates company tags based on predefined criteria
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Send message in Intercom
Delivers a message to a designated recipient
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Search user in Intercom
Searches for a user
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Search lead in Intercom
Retrieves information for a particular lead
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Search company in Intercom
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Create event in Intercom
Adds a new contact to the contact list
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What can you automate with Front + Intercom?

Connect your customer communication workflows to eliminate manual data entry and synchronise support records instantly.

What you can automate?
🔄
Sync customer messages and contacts automatically
Turn every inbound message in Front into a new user profile in Intercom. Keep your communication channels perfectly synchronised without manual intervention.
📋
Capture every submitted field and contact detail
Map complete customer messages, tags, and contact properties across both platforms instead of basic names and emails. Your support queue becomes far more informative.
🔔
Alert the right support teammate instantly
Notify specific agents or Slack channels the moment a high-priority customer message arrives or when a conversation status changes.
🔀
Route conversations based on submitted criteria
Send urgent tickets to priority queues and standard inquiries to general channels depending on tags or message content submitted by the user.
⏱️
Keep destination records up to date as things change
Automatically update conversation statuses and contact properties across both apps when an admin closes a ticket or modifies a user profile.
🪞
Add or update records instead of creating duplicates
Search existing customer directories before creating new entries, ensuring your contact database remains clean and free of duplicate profiles.
🏷️
Handle later status changes and resolutions
Trigger automated workflows when conversations are closed, archived, or when tags are added and removed by your support team.
🔌
Extend your workflow to Slack and CRMs
Push customer data from your core pair straight into Slack, Salesforce, or Gmail to keep all business departments informed of customer activity.
And much more...

Who is Front + Intercom integration for?

Customer success and support teams manage conversations across multiple help desks, but disconnected platforms lead to outdated contact records and delayed customer responses.

Customer support managers
Customer support managers
Help desk agents
Help desk agents
Account executives
Account executives
Operations directors
Operations directors
Technical support leads
Technical support leads
Customer success specialists
Customer success specialists
📈
Customer support managers
You're overseeing customer inquiries across multiple channels but your reporting sheet only updates when someone manually exports conversations, so the resolution metrics you're reviewing are always a few hours behind — with this integration, every support event syncs instantly and your analytics stay current.
Help desk agents
You need to respond to high-priority customer tickets immediately, but contact records are scattered across different apps and you find out about new issues too late — automating both apps means every lead and message lands in your workspace instantly.
🤝
Account executives
You answer to prospective clients who expect immediate follow-ups on their questions, but customer conversation histories are missing when you open your CRM — connecting these apps means your interaction logs stay accurate and complete.
📊
Operations directors
The volume of daily customer messages is too high for anyone to keep up by hand, and manual data entry causes frequent errors in your contact databases — this integration means every record updates automatically without manual copying.
⚙️
Technical support leads
You own the escalation step and depend on someone upstream to hand over bug reports and customer details, but critical info gets lost in transit — automating both apps means every support ticket transfers smoothly with all fields intact.
🗂️
Customer success specialists
You need a reliable history of customer interactions and keep finding gaps in your communication logs because team members forget to copy data over — integrating these apps means every conversation and contact record populates without missing a step.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Front + Intercom

Build and manage your Front + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Front + Intercom with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Front to Intercom?
Frequently Asked Questions
You can connect Front to Intercom in 1 click using ready workflows on Integrately, or ask Integrately AI to build the automation. It links your customer communication tools alongside Slack, Salesforce, Gmail, and 1,500+ other apps.
Can I automatically sync customer messages between Front and Intercom?
Frequently Asked Questions
Can I connect Front, Intercom, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Front and Intercom?
Frequently Asked Questions
How do inbound messages in Front trigger Intercom actions?
Frequently Asked Questions
How do Intercom user events update Front records?
Frequently Asked Questions
Can I build custom Front and Intercom automations without coding?
Frequently Asked Questions
Is the Front and Intercom integration free?
Frequently Asked Questions
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You Can Also Connect Front or Intercom With 1500+ Other Apps

Front
Popular Front Integrations
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Intercom
Popular Intercom Integrations
Sync Intercom with marketing, project management, and reporting tools to keep support data working across your stack.
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