SolarWinds Service Desk + GitHub Integration

Integrate GitHub to SolarWinds Service Desk in one click, or tell Integrately AI how you want each issue handled. Log incidents, update tracking records, alert your support team, and trigger follow-ups automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • SolarWinds Service Desk
    User is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Incident is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Risk is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Solution is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Change is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Contract is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Hardware is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Problem is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Task is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Asset is created in SolarWinds Service Desk
  • SolarWinds Service Desk
    Release is created in SolarWinds Service Desk
  • GitHub
    Commit is created in GitHub
  • GitHub
    Issue is created in GitHub
  • GitHub
    Repo issue is created in GitHub
  • GitHub
    Issues assigned to me from a GitHub organization in GitHub
  • GitHub
    Repository is created in GitHub
  • GitHub
    Pull request is created in GitHub
  • GitHub
    Release is created in GitHub
  • GitHub
    Repo event is created in GitHub
  • GitHub
    Commit comment is created in GitHub
  • GitHub
    Gist is created in GitHub
  • GitHub
    Team is created in GitHub
  • GitHub
    Milestone is created in GitHub
  • GitHub
    Branch is created in GitHub
  • GitHub
    Organization is created in GitHub
  • GitHub
    Label is created in GitHub
  • GitHub
    Collaborator is created in GitHub
Arrow Right
2.
  • SolarWinds Service Desk
    Create incident in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create solution in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create contract in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create hardware in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create problem in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create change in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create asset in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create user in SolarWinds Service Desk
  • SolarWinds Service Desk
    Create release in SolarWinds Service Desk
  • GitHub
    Create issue in GitHub
  • GitHub
    Update issue in GitHub
  • GitHub
    Create an issue comment in GitHub
  • GitHub
    Create pull request in GitHub
  • GitHub
    Update pull request in GitHub
  • GitHub
    Create gist in GitHub
  • GitHub
    Search Repository in GitHub
  • GitHub
    Search user in GitHub
  • GitHub
    Search pull requests in GitHub
  • GitHub
    Delete branch protection in GitHub
  • GitHub
    Search issue in GitHub

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Ready WorkflowsReady Workflows   for SolarWinds Service Desk + GitHub Integration

Log new GitHub issues as IT incidents, create tracking records, notify your support channel, and sync updates across systems, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
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Connect more apps to your GitHub + SolarWinds Service Desk flow

Route incidents to messaging platforms, sync tasks with project management tools, and keep documentation updated across your entire tech stack. Pick a combination and activate it in one click.

SolarWinds Service Desk
GitHub
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SlackSlack (8)
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Jira Software CloudJira Software Cloud (8)
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ZendeskZendesk (8)
+
ConfluenceConfluence (8)
+
PagerDutyPagerDuty (8)
+
Google DriveGoogle Drive (8)
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Create a SolarWinds Service Desk incident from every new GitHub issue, and notify your support channel instantly in Slack.
New GitHub issues appear as SolarWinds Service Desk incidents within seconds while your support channel hears about it in Slack, so support teams never miss a bug.
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When a SolarWinds Service Desk incident is created, create a GitHub issue and post an alert in Slack.
Support incidents automatically generate corresponding GitHub issues and alert your engineering channel in Slack, bridging the gap between support and dev teams.
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When a SolarWinds Service Desk incident status updates, post the progress in Slack and update the matching GitHub pull request.
Incident updates flow straight into Slack and update related GitHub pull requests, keeping both support and engineering teams synchronized.
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Create a SolarWinds Service Desk task for every GitHub pull request review, and confirm it in Slack.
Pull request reviews automatically generate SolarWinds Service Desk tasks and send a confirmation to Slack, streamlining code review workflows.
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If a new GitHub issue contains a security label, create a SolarWinds Service Desk incident and alert the security channel in Slack.
Tagged security issues in GitHub immediately generate SolarWinds Service Desk incidents and notify the security channel in Slack.
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When a SolarWinds Service Desk change is approved, update the GitHub release notes and post the deployment in Slack.
Approved change requests in SolarWinds Service Desk update GitHub release notes and announce the deployment in Slack automatically.
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Use Claude to summarise every new GitHub issue, create a SolarWinds Service Desk incident, and post the brief in Slack.
Claude summarises lengthy GitHub issues into actionable SolarWinds Service Desk incidents and posts the executive brief in Slack.
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Turn every resolved SolarWinds Service Desk incident into a Jira Software Cloud ticket, update the GitHub issue, and announce it in Slack.
Resolved service desk incidents automatically update Jira Software Cloud, close the GitHub issue, and post an announcement in Slack.

Supported triggers and actions for SolarWinds Service Desk and GitHub

Mix and match to build the exact automation you need

SolarWinds Service Desk
SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
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Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
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Risk is created in SolarWinds Service Desk
Triggers the automation when a risk is created
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Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
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Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
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Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
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Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
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Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
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Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
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Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
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Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
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Create incident in SolarWinds Service Desk
Generates a new incident report
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Create solution in SolarWinds Service Desk
Logs a new solution
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Create contract in SolarWinds Service Desk
Generates a contract document based on particular criteria
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Create hardware in SolarWinds Service Desk
Logs new hardware into the system
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Create problem in SolarWinds Service Desk
Logs a new problem
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Create change in SolarWinds Service Desk
Logs a new change
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Create asset in SolarWinds Service Desk
Generates a new asset
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Create user in SolarWinds Service Desk
Generates a new user account
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Create release in SolarWinds Service Desk
Logs a new release
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GitHub
GitHub Triggers & Actions
Commit is created in GitHub
Triggers the automation when a new commit is created
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Issue is created in GitHub
Triggers the automation when a new issue is created
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Repo issue is created in GitHub
Triggers the automation when a repository issue is created
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Issues assigned to me from a GitHub organization in GitHub
Triggers the automation when a GitHub issue is assigned to the particular user
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Repository is created in GitHub
Triggers the automation when a repository is created
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Pull request is created in GitHub
Triggers the automation when a new pull request is created
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Release is created in GitHub
Triggers the automation when a new released is created
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Repo event is created in GitHub
Triggers the automation when a repository event is created
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Commit comment is created in GitHub
Triggers the automation when a comment is added to a commit in the repository
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Gist is created in GitHub
Triggers the automation when a new gist is added
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Team is created in GitHub
Triggers the automation when a new team is created
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Milestone is created in GitHub
Triggers the automation when a new milestone is created
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Branch is created in GitHub
Triggers the automation when a new branch is created in a git repository
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Organization is created in GitHub
Triggers the automation when a new organization is created
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Label is created in GitHub
Triggers the automation when a new label is created
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Collaborator is created in GitHub
Triggers the automation when a new event or workout session is scheduled
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Create issue in GitHub
Generates a new issue for tracking and resolving
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Update issue in GitHub
Updates issue details with the latest information
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Create an issue comment in GitHub
Adds a new comment to an issue
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Create pull request in GitHub
Creates pull requests for code changes
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Update pull request in GitHub
Updates a pull request with new changes
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Create gist in GitHub
Creates a new gist
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Search Repository in GitHub
Searches for a repository
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Search user in GitHub
Searches for a user
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Search pull requests in GitHub
Searches for pull requests
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Delete branch protection in GitHub
Removes branch protection settings on a particular branch
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Search issue in GitHub
Scand and locates issues with
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What can you automate with GitHub + SolarWinds Service Desk?

Streamline your incident response and development workflows by automating ticket creation, asset updates, and status changes across both platforms.

What you can automate?
Create a SolarWinds Service Desk incident from every new GitHub issue
Automatically generate a SolarWinds Service Desk incident the moment a new issue is created in GitHub. Eliminate manual copy-pasting between development repositories and your IT support desk.
📋
Capture every submitted issue field and description
Map detailed GitHub issue descriptions, titles, and metadata straight into SolarWinds Service Desk incident fields. Ensure support technicians have full context without switching tabs.
🔔
Notify the right support technician instantly
Trigger instant team alerts in Slack the moment a GitHub issue converts into a service desk incident. Ensure critical bugs reach the right person without delay.
🔀
Route tasks based on submitted issue labels
Apply conditional logic to route GitHub issues tagged as security or bugs directly into high-priority SolarWinds Service Desk queues while routing standard requests elsewhere.
🔄
Keep service desk tickets up to date as code changes
Automatically update SolarWinds Service Desk incidents when related GitHub pull requests are opened, updated, or merged. Maintain synchronization across engineering and IT operations.
🔍
Search and update instead of creating duplicate records
Look up existing SolarWinds Service Desk incidents before creating new ones, preventing redundant tickets when multiple GitHub comments or updates occur.
Handle later status changes like resolved incidents
Automatically close GitHub issues or pull requests when corresponding SolarWinds Service Desk incidents are marked resolved or solutions are published.
🌐
Extend workflows to Slack or Jira Software Cloud
Connect your core GitHub and SolarWinds Service Desk automation to Slack, Jira Software Cloud, or Zendesk for multi-step team workflows.
And much more...

Who is GitHub + SolarWinds Service Desk integration for?

Connecting GitHub and SolarWinds Service Desk helps engineering and IT support teams keep incident tracking and code repositories perfectly aligned without manual data entry.

IT Managers
IT Managers
DevOps Leads
DevOps Leads
Product Owners
Product Owners
Support Engineers
Support Engineers
Release Coordinators
Release Coordinators
Security Auditors
Security Auditors
📈
IT Managers
You review incident metrics and resolution times every week, but your service desk and code repositories are disconnected so your report numbers are always lagging — this integration means every new issue updates your service desk instantly and your analytics stay accurate.
DevOps Leads
You need to respond immediately when critical production bugs are filed, but manual ticket handoffs mean you find out hours after the report arrives — automating both apps means every GitHub issue creates a service desk incident instantly.
🤝
Product Owners
You answer to stakeholders who want clear visibility into engineering progress, but cross-platform status updates are always out of sync — connecting these apps means your service desk records reflect repository updates automatically.
📥
Support Engineers
The volume of incoming technical tickets is too high to copy between systems by hand, leading to missed details and delayed responses — automating both apps means every ticket maps smoothly into your tracking queue without manual effort.
🔄
Release Coordinators
You depend on developers to hand over deployment notes and change approvals before closing tasks, but communication gaps delay release cycles — this integration means approved changes update your tracking systems automatically.
🛡️
Security Auditors
You need a reliable, unbroken audit history of every code issue and IT incident, but manual logging leaves noticeable gaps in your records — automating both platforms means every single event is logged accurately from end to end.
Our team

Ready Workflows Did you know?

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Why choose Integrately to automate SolarWinds Service Desk + GitHub

Build and manage your SolarWinds Service Desk + GitHub automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SolarWinds Service Desk + GitHub with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Connect Accounts
Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect GitHub to SolarWinds Service Desk?
Frequently Asked Questions
You can connect GitHub to SolarWinds Service Desk instantly using Integrately. With 1-click setup and Integrately AI, you can link GitHub and SolarWinds Service Desk alongside apps like Slack and Zendesk in minutes without any coding.
Can I automatically create a SolarWinds Service Desk incident when a GitHub issue is opened?
Frequently Asked Questions
Can I connect GitHub, SolarWinds Service Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for GitHub and SolarWinds Service Desk?
Frequently Asked Questions
How does GitHub data get handled during the integration?
Frequently Asked Questions
Can I sync SolarWinds Service Desk incidents back to GitHub?
Frequently Asked Questions
Do I need coding skills to automate GitHub and SolarWinds Service Desk?
Frequently Asked Questions
Is the GitHub and SolarWinds Service Desk integration free?
Frequently Asked Questions
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