SolarWinds Service Desk + GitLab Integration
Integrate GitLab to SolarWinds Service Desk in one click, or tell Integrately AI how you want each issue handled. Create incidents, log problems, track changes, and alert your team automatically.
Free forever.Use premium features free for 14 days.1.
User is created in SolarWinds Service Desk- Incident is created in SolarWinds Service Desk
- Risk is created in SolarWinds Service Desk
- Solution is created in SolarWinds Service Desk
- Change is created in SolarWinds Service Desk
- Contract is created in SolarWinds Service Desk
- Hardware is created in SolarWinds Service Desk
- Problem is created in SolarWinds Service Desk
- Task is created in SolarWinds Service Desk
- Asset is created in SolarWinds Service Desk
- Release is created in SolarWinds Service Desk
Project issue is created in GitLab Instant- Project issue is close in GitLab Instant
- Project issue is reopened in GitLab Instant
- Group issue is created in GitLab Instant
- Project issue is updated in GitLab Instant
- Group issue is updated in GitLab Instant
- Group issue is closed in GitLab Instant
- Group issue is reopened in GitLab Instant
- Project merge request is created in GitLab Instant
- Group merge request is created in GitLab Instant
- Project merge request is merged in GitLab Instant
- Project merge request is updated in GitLab Instant
- Group merge request is updated in GitLab Instant
- Group merge request is merged in GitLab Instant
- New commit in GitLab
- Project is created in GitLab
2.
- Create incident in SolarWinds Service Desk
- Create solution in SolarWinds Service Desk
- Create contract in SolarWinds Service Desk
- Create hardware in SolarWinds Service Desk
- Create problem in SolarWinds Service Desk
- Create change in SolarWinds Service Desk
- Create asset in SolarWinds Service Desk
- Create user in SolarWinds Service Desk
- Create release in SolarWinds Service Desk
- Search issues in GitLab
- Create issue in GitLab
- Update issue in GitLab
- Create issue note in GitLab
- Create merge request note in GitLab
- Search all merge request in GitLab
- Search group merge request in GitLab
- Search project merge request in GitLab
Trusted by experts at...
Ready Workflows for SolarWinds Service Desk + GitLab Integration
Create incidents from new issues, log problems, update tracking records, and alert your support team, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your GitLab + SolarWinds Service Desk flow
Teams often want to notify channels, update project boards, and log documentation after issues and incidents sync. Pick a combination and activate it in one click.
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GitHub (6)
GitHub (6) +
Jira Software Cloud (6)
Jira Software Cloud (6) +
Slack (6)
Slack (6) +
Confluence (6)
Confluence (6) +
Google Drive (6)
Google Drive (6) +
Microsoft Teams (6)
Microsoft Teams (6) G
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Add every new GitLab project issue to SolarWinds Service Desk, and create a tracking issue in GitHub.
GitLab project issues instantly generate SolarWinds Service Desk incidents while creating a corresponding tracking issue in GitHub without manual copy-pasting.
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When a SolarWinds Service Desk incident is created, update your GitLab issue and create a GitHub tracking item.
New SolarWinds Service Desk incidents automatically update your GitLab project and log a tracking issue in GitHub so engineering stays informed.
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When a SolarWinds Service Desk change is created, update your GitLab issue and create a GitHub pull request.
SolarWinds Service Desk changes trigger GitLab issue updates and create a corresponding pull request in GitHub for immediate code review.
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When a GitLab merge request is created, create a SolarWinds Service Desk change and a GitHub issue.
New GitLab merge requests automatically generate a change record in SolarWinds Service Desk and a tracking issue in GitHub.
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When a GitLab project issue is closed, update the SolarWinds Service Desk incident and close the GitHub issue.
Closed GitLab issues automatically update your SolarWinds Service Desk incident and resolve the corresponding GitHub issue.
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Use Claude to evaluate new GitLab project issues, create a SolarWinds Service Desk incident, and open a GitHub issue.
Claude analyzes new GitLab project issues to generate a SolarWinds Service Desk incident and open a structured tracking issue in GitHub.
Supported triggers and actions for SolarWinds Service Desk and GitLab
Mix and match to build the exact automation you need
SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
Try it → Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
Try it → Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
Try it → Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
Try it → Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
Try it → Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
Try it → Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
Try it → Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
Try it → Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
Try it → Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
Try it → GitLab Triggers & Actions
Instant
Project issue is created in GitLab
Triggers the automation when a project issue is created
Try it → Instant
Project issue is close in GitLab
Triggers the automation when a project issue is closed
Try it → Instant
Project issue is reopened in GitLab
Triggers the automation when a project issue is reopened
Try it → Instant
Group issue is created in GitLab
Triggers the automation when a group issue is created
Try it → Instant
Project issue is updated in GitLab
Triggers the automation when a project issue is updated
Try it → Instant
Group issue is updated in GitLab
Triggers the automation when a group issue is updated
Try it → Instant
Group issue is closed in GitLab
Triggers the automation when a group issue is closed
Try it → Instant
Group issue is reopened in GitLab
Triggers the automation when a group issue is reopened
Try it → Instant
Project merge request is created in GitLab
Triggers the automation when a project merge request is created
Try it → Instant
Group merge request is created in GitLab
Triggers the automation when a new merge request is created within a group
Try it → Instant
Project merge request is merged in GitLab
Triggers the automation when a project merge request is merged
Try it → Instant
Project merge request is updated in GitLab
Triggers the automation when a project merge request is updated
Try it → Instant
Group merge request is updated in GitLab
Triggers the automation when a group merge request is modified
Try it → Instant
Group merge request is merged in GitLab
Triggers the automation when a merge request within a group is merged
Try it → New commit in GitLab
Triggers the automation when a new commit is made in a particular repository
Try it → What can you automate with GitLab + SolarWinds Service Desk?
Streamline your DevSecOps and IT service workflows by connecting every trigger and action between GitLab and SolarWinds Service Desk.
⚡
Create incidents from new project issues automatically
Trigger a SolarWinds Service Desk incident the moment a new project issue is created in GitLab. Eliminate manual copy-pasting and ensure support teams know about bugs immediately.
📝
Capture every issue field and custom property
Map all submitted descriptions, labels, and metadata from GitLab straight into SolarWinds Service Desk records. Keep your service desk context rich and complete.
🔔
Alert the right support technician instantly
Notify designated technicians in your helpdesk or messaging channels the second a new GitLab merge request or issue arrives. Keep response times as short as possible.
🔀
Route records based on issue priority or tags
Send urgent GitLab issues to high-priority incident queues in SolarWinds Service Desk while routing standard requests to regular support pipelines.
🔄
Keep service desk tickets updated as issues change
Automatically update corresponding SolarWinds Service Desk incidents whenever GitLab project issues are edited, reopened, or reassigned.
🔍
Search and update instead of creating duplicates
Check for existing SolarWinds Service Desk incidents before creating new ones when GitLab issues are updated. Maintain clean tracking records across systems.
✅
Resolve incidents when development issues close
Close matching SolarWinds Service Desk incidents automatically the moment a GitLab project issue or merge request is marked as resolved or merged.
🌐
Extend your workflow to team communication apps
Connect your core GitLab and SolarWinds Service Desk flow with Slack to broadcast real-time updates and keep engineering teams fully informed.
And much more...
Who is GitLab + SolarWinds Service Desk integration for?
DevOps engineers, IT support leaders, and system administrators rely on this integration to keep engineering tasks and service desk tickets perfectly aligned without manual data entry.
Engineering Managers
IT Support Leads
DevOps Consultants
Platform Operations Teams
System Administrators
Compliance Officers
📈
Engineering Managers
You are reviewing project issues in GitLab but your IT service desk lacks real-time ticket updates, so your operational reports are always hours behind — with this integration, every new issue creates an incident instantly and your status metrics stay current.
🚨
IT Support Leads
You manage critical incidents in SolarWinds Service Desk while developers push fixes in GitLab, but critical alerts reach your desk too late during outages — automating both apps means every repository update creates or updates incidents immediately so your team responds faster.
📊
DevOps Consultants
You report deployment progress and issue resolutions to external stakeholders, but manual tracking leaves gaps in your delivery logs — this integration means every merge request and issue update syncs automatically to provide accurate audit histories.
⚡
Platform Operations Teams
You handle hundreds of developer tickets and IT service requests daily, but manual handoffs cause requests to slip through the cracks — connecting these apps means high ticket volumes flow directly into your tracking pipeline without manual effort.
🔄
System Administrators
You depend on developers to log system changes in GitLab before you update infrastructure records in SolarWinds Service Desk, but delayed handoffs stall your work — automating both apps means infrastructure changes trigger service desk updates instantly.
📋
Compliance Officers
You audit software development lifecycles and IT service management records, but missing cross-platform links create audit gaps — this integration means every issue and incident creates a permanent, verified audit trail.
Did you know?
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Why choose Integrately to automate SolarWinds Service Desk + GitLab
Build and manage your SolarWinds Service Desk + GitLab automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect SolarWinds Service Desk + GitLab with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Connect Accounts
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Automation is ready
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Frequently Asked Questions
How do I connect GitLab to SolarWinds Service Desk?
You can connect GitLab to SolarWinds Service Desk in one click using Integrately. Choose from ready-made templates or ask Integrately AI to build your custom workflow, connecting seamlessly with apps like Slack, Jira Software Cloud, and GitHub.
Can I automatically create a SolarWinds Service Desk incident when a GitLab issue is opened?
Can I connect GitLab, SolarWinds Service Desk, and Slack?
What is a good Zapier alternative for GitLab and SolarWinds Service Desk?
How are GitLab project issues handled in this integration?
Can SolarWinds Service Desk changes update my GitLab repository?
Do I need coding skills to automate GitLab and SolarWinds Service Desk?
Is the GitLab and SolarWinds Service Desk integration free?
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