GitLab + Zammad Integration
Integrate GitLab to Zammad in one click, or tell Integrately AI how you want each issue handled. Create support tickets, update your helpdesk, alert your support team, and track development requests automatically.
Free forever.Use premium features free for 14 days.1.
Project issue is created in GitLab Instant- Project issue is close in GitLab Instant
- Project issue is reopened in GitLab Instant
- Group issue is created in GitLab Instant
- Project issue is updated in GitLab Instant
- Group issue is updated in GitLab Instant
- Group issue is closed in GitLab Instant
- Group issue is reopened in GitLab Instant
- Project merge request is created in GitLab Instant
- Group merge request is created in GitLab Instant
- Project merge request is merged in GitLab Instant
- Project merge request is updated in GitLab Instant
- Group merge request is updated in GitLab Instant
- Group merge request is merged in GitLab Instant
- New commit in GitLab
- Project is created in GitLab
2.
- Search issues in GitLab
- Create issue in GitLab
- Update issue in GitLab
- Create issue note in GitLab
- Create merge request note in GitLab
- Search all merge request in GitLab
- Search group merge request in GitLab
- Search project merge request in GitLab
Create ticket in Zammad- Update ticket in Zammad
- Search ticket in Zammad
- Delete ticket in Zammad
- Create user in Zammad
- Search user in Zammad
- Create organization in Zammad
- Delete organization in Zammad
- Search organisation in Zammad
- Send email in Zammad
Trusted by experts at...
Ready Workflows for GitLab + Zammad Integration
Create support tickets for new issues, update tickets when merge requests merge, log team notes, and alert support agents, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your GitLab + Zammad flow
Extend your helpdesk and development workflows with connected project tools, chat alerts, and incident trackers. Pick a combination and activate it in one click.
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GitHub (4)
GitHub (4) +
Slack (4)
Slack (4) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Confluence (3)
Confluence (3) +
Sentry (3)
Sentry (3) +
PagerDuty (3)
PagerDuty (3) G
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Create a Zammad ticket when a GitLab issue is created, and open a linked issue in GitHub
New GitLab issues instantly generate support tickets in Zammad and matching tracking issues in GitHub without manual data entry.
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When a GitLab merge request is merged, update the Zammad ticket and create a release record in GitHub
Closed merge requests update your Zammad helpdesk tickets and log release notes in GitHub automatically.
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If a GitLab issue is updated, refresh the Zammad ticket and update the corresponding GitHub issue
Issue modifications in GitLab sync across both your Zammad helpdesk and your GitHub repository instantly.
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Use Claude to summarise GitLab issue updates, log the summary in Zammad, and create a GitHub note
AI summaries of GitLab issue changes populate your Zammad tickets and GitHub repository notes automatically.
Supported triggers and actions for GitLab and Zammad
Mix and match to build the exact automation you need
GitLab Triggers & Actions
Instant
Project issue is created in GitLab
Triggers the automation when a project issue is created
Try it → Instant
Project issue is close in GitLab
Triggers the automation when a project issue is closed
Try it → Instant
Project issue is reopened in GitLab
Triggers the automation when a project issue is reopened
Try it → Instant
Group issue is created in GitLab
Triggers the automation when a group issue is created
Try it → Instant
Project issue is updated in GitLab
Triggers the automation when a project issue is updated
Try it → Instant
Group issue is updated in GitLab
Triggers the automation when a group issue is updated
Try it → Instant
Group issue is closed in GitLab
Triggers the automation when a group issue is closed
Try it → Instant
Group issue is reopened in GitLab
Triggers the automation when a group issue is reopened
Try it → Instant
Project merge request is created in GitLab
Triggers the automation when a project merge request is created
Try it → Instant
Group merge request is created in GitLab
Triggers the automation when a new merge request is created within a group
Try it → Instant
Project merge request is merged in GitLab
Triggers the automation when a project merge request is merged
Try it → Instant
Project merge request is updated in GitLab
Triggers the automation when a project merge request is updated
Try it → Instant
Group merge request is updated in GitLab
Triggers the automation when a group merge request is modified
Try it → Instant
Group merge request is merged in GitLab
Triggers the automation when a merge request within a group is merged
Try it → New commit in GitLab
Triggers the automation when a new commit is made in a particular repository
Try it → Zammad Triggers & Actions
What can you automate with GitLab + Zammad?
Streamline your helpdesk and development pipelines by connecting GitLab triggers directly to Zammad actions.
🎫
Create Zammad tickets from new GitLab issues
Instantly generate a support ticket in Zammad whenever a project issue is created in GitLab, ensuring support agents never miss a reported bug.
📋
Capture every submitted issue field
Map detailed descriptions, labels, assignees, and project metadata from GitLab straight into custom Zammad ticket fields.
🔔
Notify support agents as soon as issues update
Alert your support team the moment developers modify, close, or reopen issues in GitLab so customer conversations stay accurate.
🔀
Route tickets based on issue labels
Send high-priority bug reports to specialized support queues in Zammad while routing routine requests to standard teams.
🔄
Keep helpdesk statuses synchronized
Automatically update Zammad ticket states when developers push changes or update issue statuses in GitLab.
🔍
Search records to prevent duplicates
Check for existing tickets or customer users in Zammad before creating new entries from incoming GitLab activity.
✅
Close tickets when merge requests merge
Mark Zammad support tickets as resolved the exact moment a project merge request is merged in GitLab.
🌐
Extend flows to connected messaging tools
Trigger automated notifications in Slack or GitHub alongside your core GitLab and Zammad automation pipelines.
And much more...
Who is GitLab + Zammad integration for?
Connecting GitLab and Zammad helps engineering leads, support managers, and operations teams eliminate manual status checks and keep customer ticketing aligned with code development.
Support operations managers
Customer success leads
Client account directors
Engineering support teams
QA and testing engineers
DevSecOps directors
📈
Support operations managers
You report on resolution times and bug fix velocity, but your metrics are always disconnected because GitLab issues and Zammad tickets live in separate silos — this integration means every support request tied to an issue updates your reports instantly.
⚡
Customer success leads
You need to act fast on customer-reported bugs, and you find out too late when developers close issues without updating the helpdesk — with this integration, every GitLab issue update instantly reflects in Zammad.
🤝
Client account directors
You answer to a client who wants to see progress on their reported bugs, but manually checking both tools leaves you guessing — connecting these apps means every Zammad ticket status change mirrors the GitLab issue progress.
🔄
Engineering support teams
The volume of bug reports is too high for anyone to keep up by hand, leading to lost tickets and frustrated customers — automating both apps means every issue flows seamlessly into your ticketing system without manual entry.
🧪
QA and testing engineers
You own the next step in verifying fixes and depend on developers to hand over resolved issues, but communication gaps cause delays — with this integration, closed GitLab merge requests automatically update customer tickets.
🛡️
DevSecOps directors
You need a reliable history of security issues and customer complaints, but keep finding gaps between code repositories and helpdesk logs — this integration means every GitLab commit and Zammad interaction forms a complete audit trail.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate GitLab + Zammad
Build and manage your GitLab + Zammad automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect GitLab + Zammad with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect GitLab + Zammad Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect GitLab to Zammad?
You can connect GitLab to Zammad in one click using pre-built templates or by asking Integrately AI to configure the flow for your team. Integrately supports popular apps like Slack, GitHub, and Jira Software Cloud alongside 1,500+ other integrations.
Can I automatically create Zammad tickets when new GitLab issues are created?
Can I connect GitLab, Zammad, and Slack?
What is a good Zapier alternative for GitLab and Zammad?
How does GitLab issue data get sent to Zammad?
Can I update Zammad tickets when GitLab merge requests are merged?
Do I need coding skills to automate GitLab and Zammad?
Is the GitLab and Zammad integration free?
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No worries — just send us a message and we’ll get back to you as soon as possible.
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