Gmail + Intercom Integration

Integrate Gmail to Intercom in one click, or tell Integrately AI how you want each lead handled. Capture inquiries, create user records in Intercom, send confirmation emails in Gmail, and notify your support team instantly.

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1.
  • Gmail
    Email is received in Gmail
  • Gmail
    Label is added to email in Gmail
  • Gmail
    New email is starred in Gmail
  • Gmail
    Email matching search is received in Gmail
  • Gmail
    Thread is started in Gmail
  • Gmail
    Label is created in Gmail
  • Intercom
    User is created in Intercom Instant
  • Intercom
    Message is created from user or lead in Intercom Instant
  • Intercom
    Email is added to lead in Intercom Instant
  • Intercom
    Lead is tagged in Intercom Instant
  • Intercom
    Lead is untagged in Intercom Instant
  • Intercom
    User or lead is replied in Intercom Instant
  • Intercom
    Admin opened conversation in Intercom Instant
  • Intercom
    Conversation is closed by admin in Intercom Instant
  • Intercom
    Teammate replied in Intercom Instant
  • Intercom
    Admin initiates conversation in Intercom Instant
  • Intercom
    Note is added to conversation in Intercom Instant
  • Intercom
    Conversation is assigned to any teammate in Intercom Instant
  • Intercom
    User is deleted in Intercom Instant
  • Intercom
    User is unsubscribed in Intercom Instant
  • Intercom
    User email is updated in Intercom Instant
  • Intercom
    Company is created in Intercom Instant
  • Intercom
    Event is created in Intercom Instant
  • Intercom
    Conversation is tagged in Intercom Instant
  • Intercom
    Conversation is partially deleted in Intercom Instant
  • Intercom
    Conversation is snoozed in Intercom Instant
  • Intercom
    Lead is created in Intercom Instant
Arrow Right
2.
  • Gmail
    Send email in Gmail
  • Gmail
    Reply to email in Gmail
  • Gmail
    Create draft in Gmail
  • Gmail
    Delete label in Gmail
  • Gmail
    Create draft reply in Gmail
  • Gmail
    Search email in Gmail
  • Gmail
    Add label to email in Gmail
  • Gmail
    Remove label from email in Gmail
  • Gmail
    Create label in Gmail
  • Gmail
    Update label in Gmail
  • Intercom
    Search lead in Intercom
  • Intercom
    Search company in Intercom
  • Intercom
    Search user in Intercom
  • Intercom
    Remove tag from user in Intercom
  • Intercom
    Add contact to company in Intercom
  • Intercom
    Get admin by id in Intercom
  • Intercom
    Create event in Intercom
  • Intercom
    Send message in Intercom
  • Intercom
    Add/Remove tag on company in Intercom
  • Intercom
    Update company in Intercom
  • Intercom
    Add tag on lead in Intercom
  • Intercom
    Update lead in Intercom
  • Intercom
    Create lead in Intercom
  • Intercom
    Update user in Intercom
  • Intercom
    Add tag to user in Intercom
  • Intercom
    Create user in Intercom

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Ready WorkflowsReady Workflows   for Gmail + Intercom Integration

Capture new emails, create Intercom leads, update user profiles, alert your support team, and send follow-ups, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Gmail + Intercom flow

Sync support tickets, log customer details, notify team channels, and update records across your stack. Pick a combination and activate it in one click.

Gmail
Intercom
+
SlackSlack (8)
+
HubSpotHubSpot (8)
+
StripeStripe (8)
+
ShopifyShopify (8)
+
ZendeskZendesk (8)
+
CalendlyCalendly (8)
G
I
S
Add every new Gmail email as an Intercom user, and notify your support channel in Slack
New Gmail emails appear in Intercom as user records immediately and your support channel hears about it in Slack, so nobody re-types an email or misses a customer inquiry.
I
G
S
Log every new Intercom conversation note in Gmail, and post an update in your Slack channel
Intercom conversation notes trigger email updates in Gmail and team alerts in Slack instantly, keeping everyone aligned on customer details.
I
S
When an Intercom conversation is assigned to a teammate, update the user profile, and post the assignment in Slack
Assigned Intercom conversations update user records and notify Slack channels automatically, ensuring rapid follow-up.
G
I
S
Create an Intercom lead for every starred Gmail email, and notify your triage channel in Slack
Starred Gmail emails create Intercom leads instantly while alerting your triage team in Slack for immediate action.
G
I
S
If a Gmail email matches search criteria, create an Intercom user and alert the support channel in Slack
Targeted Gmail emails create Intercom user records automatically and notify your Slack support channel the moment they arrive.
I
G
S
When an Intercom conversation is closed by an admin, send a wrap-up email in Gmail, and post the closure in Slack
Closed Intercom conversations trigger summary emails in Gmail and team notifications in Slack to keep records complete.
G
I
S
Use Claude to summarise every new Gmail email, create an Intercom event with the summary, and post the brief in Slack
Claude summarises incoming Gmail emails into Intercom events while posting actionable briefs in Slack for your team.
I
H
G
S
Turn every new Intercom lead into a HubSpot contact, create a follow-up email draft in Gmail, and announce it in Slack
New Intercom leads sync to HubSpot, generate email drafts in Gmail, and trigger team announcements in Slack automatically.

Supported triggers and actions for Gmail and Intercom

Mix and match to build the exact automation you need

Gmail
Gmail Triggers & Actions
Email is received in Gmail
Triggers the automation when an email is received
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Label is added to email in Gmail
Triggers the automation when any email is labelled
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New email is starred in Gmail
Triggers the automation when any email is starred
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Email matching search is received in Gmail
Triggers the automation when an incoming email matches a particular search criteria
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Thread is started in Gmail
Triggers the automation when a new thread is created
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Label is created in Gmail
Triggers the automation when a new label is created
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Send email in Gmail
Sends an email to a recipient
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Reply to email in Gmail
Replies to an email
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Create draft in Gmail
Adds a new contact to the contact list
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Delete label in Gmail
Removes a particular label from the selected item
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Create draft reply in Gmail
Adds a new contact to the contact list
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Search email in Gmail
Scan email inbox for keywords or sender
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Add label to email in Gmail
Categorize and organize emails by adding labels based on criteria
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Remove label from email in Gmail
Removes a label from an email
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Create label in Gmail
Generates a new label
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Update label in Gmail
Modify the label information
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Intercom
Intercom Triggers & Actions
Instant
User is created in Intercom
Triggers the automation when a new user is created
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Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
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Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
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Instant
Lead is tagged in Intercom
Triggers the automation when a lead is tagged
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Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
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Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
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Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
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Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
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Instant
Teammate replied in Intercom
Triggers the automation when a teammate responds
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Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
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Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
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Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
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Instant
User is deleted in Intercom
Triggers the automation when a user is deleted
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Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
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Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
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Instant
Company is created in Intercom
Triggers the automation when a new company is created
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Instant
Event is created in Intercom
Triggers the automation when a new event is created
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Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
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Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
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Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
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Instant
Lead is created in Intercom
Triggers the automation when a new lead is created
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Search lead in Intercom
Retrieves information for a particular lead
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Search company in Intercom
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Search user in Intercom
Searches for a user
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Remove tag from user in Intercom
Untag a user's profile
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Add contact to company in Intercom
Adds a contact to a company
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Get admin by id in Intercom
Retrieves admin by its ID
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Create event in Intercom
Adds a new contact to the contact list
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Send message in Intercom
Delivers a message to a designated recipient
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Add/Remove tag on company in Intercom
Updates company tags based on predefined criteria
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Update company in Intercom
Updates company information
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Add tag on lead in Intercom
Assigns tag to a lead based on predefined criteria
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Update lead in Intercom
Updates the lead information
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Create lead in Intercom
Generates new leads for potential customers
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Update user in Intercom
Updates user information
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Add tag to user in Intercom
Assigns a tag to a user based on particular criteria
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Create user in Intercom
Generates a new user account
Try it →

What can you automate with Gmail + Intercom?

Streamline your customer support workflows by connecting email communications directly to your help desk platform.

What you can automate?
✉️
Turn every incoming email into an Intercom lead
Create a new lead or user in Intercom automatically the moment an email is received in Gmail. Eliminate manual data entry and ensure no customer inquiry slips through the cracks.
📝
Capture every detail from your customer emails
Extract names, email addresses, and message content from Gmail and map them directly into Intercom user profiles and leads without missing custom fields.
🔔
Notify your support team instantly
Alert the right teammate or channel the second a new customer message arrives, ensuring rapid response times for critical inquiries.
🔀
Route inquiries based on customer data
Check submitted email attributes and create high-priority leads in Intercom for enterprise inquiries while routing standard questions to general queues.
🔄
Keep customer profiles synchronised
Update user details in Intercom automatically whenever related email addresses or contact information change in your Gmail threads.
👥
Prevent duplicate user records
Search existing Intercom users before creating new profiles, updating current records if the customer already exists in your help desk.
🏁
Manage closed conversations and follow-ups
Trigger automated email replies in Gmail or create draft responses whenever an Intercom conversation is closed or updated by an admin.
🔌
Extend your workflow to Slack
Send Gmail emails and Intercom updates straight into Slack channels to keep your entire team aligned on customer support progress.
And much more...

Who is Gmail + Intercom integration for?

Teams handling customer communication and support requests can eliminate manual data entry, keep user records synchronised, and respond faster.

Customer support managers
Customer support managers
Support agents
Support agents
Client success leads
Client success leads
Operations teams
Operations teams
Account managers
Account managers
Customer operations specialists
Customer operations specialists
📊
Customer support managers
You rely on weekly reports to track support volume, but your metrics are always delayed because team members manually log conversations across different tools — automating both apps means every interaction is recorded instantly and your dashboard stays accurate.
Support agents
You need to respond to high-priority customer issues immediately, but incoming emails sit unread in crowded inboxes until someone checks them — with this integration, every new message creates an Intercom lead instantly so you can take action right away.
📋
Client success leads
Your clients expect real-time updates on their support requests, but keeping them informed requires constant manual emailing and status checking — automating both apps means notifications go out automatically and your clients always know where they stand.
📈
Operations teams
You handle hundreds of customer inquiries daily, and your staff cannot keep up with manually copying emails into your help desk system — this integration means every email becomes an Intercom record instantly without manual bottlenecks.
🔄
Account managers
You depend on support reps to hand over customer inquiries before you can reach out, but important context gets lost between email threads and help desk records — automating both apps means customer details flow smoothly to your team without missing a step.
🗂️
Customer operations specialists
You need a complete, unblemished history of every customer interaction, but manual record-keeping always leaves gaps in your communication logs — with this integration, every email and conversation creates a reliable, permanent record automatically.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Gmail + Intercom

Build and manage your Gmail + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Gmail + Intercom with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Automation is ready
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Frequently Asked Questions

How do I connect Gmail to Intercom?
Frequently Asked Questions
You can connect Gmail to Intercom in 1-click using ready-made templates on Integrately, or use Integrately AI to build custom workflows linking Gmail, Intercom, and apps like Slack and HubSpot.
Can I automatically create Intercom leads from new Gmail emails?
Frequently Asked Questions
Can I connect Gmail, Intercom, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Gmail and Intercom?
Frequently Asked Questions
How does Gmail handle incoming emails in this integration?
Frequently Asked Questions
How does Intercom manage user profiles during automation?
Frequently Asked Questions
Do I need coding skills to set up Gmail and Intercom integrations?
Frequently Asked Questions
Is the Gmail and Intercom integration free?
Frequently Asked Questions
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