Jira Service Desk + Gmail Integration

Integrate Gmail to Jira Service Desk in one click, or tell Integrately AI how you want each request handled. Capture support emails, create service requests instantly, add comments, and notify your team automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Gmail
    Email is received in Gmail
  • Gmail
    Label is added to email in Gmail
  • Gmail
    New email is starred in Gmail
  • Gmail
    Email matching search is received in Gmail
  • Gmail
    Thread is started in Gmail
  • Gmail
    Label is created in Gmail
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2.
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • Gmail
    Send email in Gmail
  • Gmail
    Reply to email in Gmail
  • Gmail
    Create draft in Gmail
  • Gmail
    Create draft reply in Gmail
  • Gmail
    Delete label in Gmail
  • Gmail
    Search email in Gmail
  • Gmail
    Add label to email in Gmail
  • Gmail
    Remove label from email in Gmail
  • Gmail
    Create label in Gmail
  • Gmail
    Update label in Gmail

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Ready Workflows Ready Workflows for Gmail + Jira Service Desk Integration

Capture support emails, create service requests, add comments, update records, and notify your support team, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + Gmail Integration

Send Gmail email for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - Gmail integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a email in Gmail notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the email includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Gmail emails for new Jira Service Desk tickets today - your customers will appreciate it!
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Connect more apps to your Gmail + Jira Service Desk flow

Route support tickets to team channels, log details in your documentation, and schedule follow-ups automatically. Pick a combination and activate it in one click.

Jira Service Desk
Gmail
+
SlackSlack (4)
+
Google DriveGoogle Drive (3)
+
ConfluenceConfluence (3)
+
ZoomZoom (3)
+
CalendlyCalendly (3)
+
NotionNotion (3)
G
J
S
Create a Jira Service Desk request from every incoming Gmail email, and notify your support team on Slack
Incoming support emails create Jira Service Desk requests instantly and your support channel hears about it on Slack, so no request is missed or delayed.
J
G
S
When a Jira Service Desk request is created, send a confirmation email in Gmail and alert your team on Slack
New Jira Service Desk requests trigger a confirmation email in Gmail and a Slack alert, ensuring fast customer communication and team awareness.
J
G
S
When a Jira Service Desk request is updated, send an email update via Gmail and post the changes in Slack
Updated Jira Service Desk requests send status emails via Gmail and notify your team on Slack, keeping everyone aligned on progress.
G
J
S
Use Claude to analyse incoming Gmail support inquiries, create a Jira Service Desk request, and notify your team on Slack
Claude reviews incoming Gmail messages, creates categorized Jira Service Desk requests, and alerts your team on Slack instantly.

Supported triggers and actions for Jira Service Desk and Gmail

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Comment on request in Jira Service Desk
Adds a comment to a request
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Search request in Jira Service Desk
Searches for a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Gmail
Gmail Triggers & Actions
Email is received in Gmail
Triggers the automation when an email is received
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Label is added to email in Gmail
Triggers the automation when any email is labelled
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New email is starred in Gmail
Triggers the automation when any email is starred
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Email matching search is received in Gmail
Triggers the automation when an incoming email matches a particular search criteria
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Thread is started in Gmail
Triggers the automation when a new thread is created
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Label is created in Gmail
Triggers the automation when a new label is created
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Send email in Gmail
Sends an email to a recipient
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Reply to email in Gmail
Replies to an email
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Create draft in Gmail
Adds a new contact to the contact list
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Create draft reply in Gmail
Adds a new contact to the contact list
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Delete label in Gmail
Removes a particular label from the selected item
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Search email in Gmail
Scan email inbox for keywords or sender
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Add label to email in Gmail
Categorize and organize emails by adding labels based on criteria
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Remove label from email in Gmail
Removes a label from an email
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Create label in Gmail
Generates a new label
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Update label in Gmail
Modify the label information
Try it →

What can you automate with Gmail + Jira Service Desk?

Streamline your customer support operations by connecting email management directly to your ticketing workflows.

What you can automate?
🎫
Create Jira Service Desk requests from incoming Gmail emails automatically
Turn customer support emails into structured Jira Service Desk tickets the moment they arrive in your inbox. Eliminate manual data entry and ensure every inquiry gets tracked instantly.
📋
Capture every submitted field and email detail
Map complete message bodies, sender details, and email subjects into your Jira Service Desk request fields instead of just a basic notification. Your ticketing system becomes a richer source for customer support.
🔔
Notify your support team as soon as a request arrives
Alert your triage agents on Slack or via email the second a new customer request is created from an incoming Gmail message. Response times improve when your team gets notified instantly.
🔀
Route requests based on email content and urgency
Take different actions depending on keywords or priority levels found in incoming Gmail messages. High-priority requests can trigger urgent alerts while standard inquiries follow regular routing.
🔄
Keep destinations up to date as requests change
Synchronize status changes between your email communications and Jira Service Desk tickets automatically. When a request updates, all connected records reflect the latest progress.
🔍
Search and update instead of creating duplicates
Check existing Jira Service Desk requests before creating new records from incoming Gmail threads. Prevent duplicate tickets and keep customer conversation histories organized in one place.
✅
Handle later status changes like resolution and closure
Manage post-resolution workflows smoothly when Jira Service Desk tickets are marked complete. Trigger follow-up emails in Gmail or notify stakeholders automatically.
🌐
Extend your workflow to team communication apps
Connect your core Gmail and Jira Service Desk setup with Slack to broadcast ticket updates to team channels and keep everyone aligned on customer support.
And much more...

Who is Gmail + Jira Service Desk integration for?

Support teams, IT managers, and customer service professionals managing high volumes of client requests across email and ticketing platforms benefit from seamless automation.

Support Operations Managers
Support Operations Managers
IT Support Leads
IT Support Leads
Customer Success Specialists
Customer Success Specialists
Customer Support Agents
Customer Support Agents
Help Desk Technicians
Help Desk Technicians
Service Delivery Coordinators
Service Delivery Coordinators
📈
Support Operations Managers
You're reviewing ticket resolution metrics each week but your support logs only update when someone manually exports emails, so the volume counts you're reporting on are always a few hours behind — with this integration, every new request lands in your tracking system instantly and your data stays current.
⚡
IT Support Leads
You need to act fast when urgent customer issues arrive in your inbox, but sorting through unorganized email threads delays your response times — with this integration, every incoming support email creates a service request automatically and your team jumps into action without delay.
🤝
Customer Success Specialists
You answer to clients who want immediate visibility into their support requests, but checking multiple communication channels leaves room for missed updates — with this integration, every ticket status change triggers instant email notifications and your clients stay fully informed.
📥
Customer Support Agents
The incoming email volume is too high for anyone to keep up by hand, leading to lost customer messages and frustrated clients — with this integration, every support email is captured and turned into a service request instantly so no ticket slips through the cracks.
⚙️
Help Desk Technicians
You own the troubleshooting phase and depend on someone upstream to hand over customer details cleanly, but manual copy-pasting introduces errors — with this integration, every ticket receives accurate contact data and your technical team starts work with complete context.
🗂️
Service Delivery Coordinators
You need a reliable history of all client communications and keep finding gaps where email threads were never logged in your help desk — with this integration, every interaction is tracked systematically and your service records remain complete and audit-ready.
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Why choose Integrately to automate Jira Service Desk + Gmail

Build and manage your Jira Service Desk + Gmail automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + Gmail with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Gmail to Jira Service Desk?
Frequently Asked Questions
You can connect Gmail to Jira Service Desk in one click using ready-made templates on Integrately. Use Integrately AI to customise your workflow or add steps with Slack, Google Drive, and Notion effortlessly.
Can I automatically create Jira Service Desk requests from incoming Gmail emails?
Frequently Asked Questions
Can I connect Gmail, Jira Service Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Gmail and Jira Service Desk?
Frequently Asked Questions
How does Gmail handle incoming messages in this integration?
Frequently Asked Questions
How does Jira Service Desk manage request creation here?
Frequently Asked Questions
Do I need coding skills to automate Gmail and Jira Service Desk?
Frequently Asked Questions
Is the Gmail and Jira Service Desk integration free?
Frequently Asked Questions
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