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SolarWinds Service Desk + Gmail Integration
Integrate Gmail to SolarWinds Service Desk in one click, or tell Integrately AI how you want each email handled. Create incidents, assign tasks, update records, and alert your team automatically.
Free forever.Use premium features free for 14 days.1.
User is created in SolarWinds Service Desk- Incident is created in SolarWinds Service Desk
- Risk is created in SolarWinds Service Desk
- Solution is created in SolarWinds Service Desk
- Change is created in SolarWinds Service Desk
- Contract is created in SolarWinds Service Desk
- Hardware is created in SolarWinds Service Desk
- Problem is created in SolarWinds Service Desk
- Task is created in SolarWinds Service Desk
- Asset is created in SolarWinds Service Desk
- Release is created in SolarWinds Service Desk
Email is received in Gmail- Label is added to email in Gmail
- New email is starred in Gmail
- Email matching search is received in Gmail
- Thread is started in Gmail
- Label is created in Gmail
2.
- Create incident in SolarWinds Service Desk
- Create solution in SolarWinds Service Desk
- Create contract in SolarWinds Service Desk
- Create hardware in SolarWinds Service Desk
- Create problem in SolarWinds Service Desk
- Create change in SolarWinds Service Desk
- Create asset in SolarWinds Service Desk
- Create user in SolarWinds Service Desk
- Create release in SolarWinds Service Desk
- Send email in Gmail
- Reply to email in Gmail
- Create draft in Gmail
- Create draft reply in Gmail
- Delete label in Gmail
- Search email in Gmail
- Add label to email in Gmail
- Remove label from email in Gmail
- Create label in Gmail
- Update label in Gmail
Trusted by experts at...
Ready Workflows for SolarWinds Service Desk + Gmail Integration
Turn incoming emails into incidents, create tasks, notify teams, and update records, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Gmail + SolarWinds Service Desk flow
Turn emails into tracked issues, notify teams in chat, and sync documentation across your workspace. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
Jira Software Cloud (2)
Jira Software Cloud (2) +
Google Drive (2)
Google Drive (2) +
Microsoft Outlook (2)
Microsoft Outlook (2) +
Confluence (2)
Confluence (2) +
Zoom (2)
Zoom (2) G
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Create a SolarWinds Service Desk incident from every Gmail email, and notify your support team in Slack.
Incoming Gmail messages instantly generate SolarWinds Service Desk incidents while your Slack channel receives an alert, keeping support teams aligned.
G
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When a SolarWinds Service Desk incident is created from a Gmail email, update the record and notify your team in Slack.
New SolarWinds Service Desk incidents derived from Gmail emails trigger automatic team updates in Slack for faster technician response.
G
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If a Gmail email contains a high priority tag, create a priority SolarWinds Service Desk incident and alert the response team in Slack.
Critical emails flagged in Gmail automatically generate high-priority SolarWinds Service Desk incidents and trigger urgent Slack alerts.
G
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Use ChatGPT to summarise every Gmail email, create a SolarWinds Service Desk incident, and post the brief in Slack.
AI summarises incoming Gmail messages before creating a SolarWinds Service Desk incident and posting the brief in Slack.
Supported triggers and actions for SolarWinds Service Desk and Gmail
Mix and match to build the exact automation you need
SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
Try it → Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
Try it → Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
Try it → Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
Try it → Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
Try it → Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
Try it → Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
Try it → Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
Try it → Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
Try it → Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
Try it → Gmail Triggers & Actions
Email matching search is received in Gmail
Triggers the automation when an incoming email matches a particular search criteria
Try it → What can you automate with Gmail + SolarWinds Service Desk?
Streamline your IT service workflows by automating ticket creation, asset tracking, and team notifications across Gmail and SolarWinds Service Desk.
📥
Create incidents automatically from incoming support emails
Turn every incoming customer email in Gmail into a structured incident in SolarWinds Service Desk instantly. Eliminate manual copy-pasting and ensure every request is tracked.
📋
Capture every submitted field from customer messages
Extract sender details, subject lines, and body text from Gmail messages to populate SolarWinds Service Desk ticket fields accurately. Your service desk gets complete context for every issue.
🔔
Alert your response team as soon as tickets arrive
Notify technicians immediately when a new SolarWinds Service Desk incident is created from a Gmail email. Speed up response times and resolve critical issues faster.
🔀
Route tickets based on email priority labels
Evaluate Gmail email labels to create high-priority incidents for urgent issues and standard tasks for general inquiries in SolarWinds Service Desk. Ensure correct triage every time.
🔄
Keep incident statuses updated across platforms
Synchronize ticket progress between Gmail communication threads and SolarWinds Service Desk incidents. Keep your entire support workflow aligned without manual updates.
🗂️
Prevent duplicate records with smart matching
Search existing SolarWinds Service Desk records before creating new incidents from recurring Gmail threads. Maintain a clean database without clutter.
✅
Handle resolution updates and solution creation
When a support issue is resolved in Gmail, automatically create a solution record in SolarWinds Service Desk. Build your knowledge base effortlessly.
💬
Extend your workflow to team collaboration apps
Connect Gmail and SolarWinds Service Desk to Slack to announce major incidents and keep engineering channels updated in real time.
And much more...
Who is Gmail + SolarWinds Service Desk integration for?
Connect Gmail and SolarWinds Service Desk to streamline IT support workflows, eliminate manual ticket logging, and ensure every customer request is tracked.
IT Support Leads
Helpdesk Technicians
Customer Success Managers
Service Desk Dispatchers
IT Engineers
Compliance Auditors
📈
IT Support Leads
You review support volume metrics and ticket resolution times, but your reports are always incomplete because emails take hours to become tickets — with this integration, every incoming message is logged instantly and your reporting data stays accurate.
⚡
Helpdesk Technicians
You need to resolve urgent IT issues immediately, but you find out about critical customer emails too late in the day — automating both apps means every email creates a ticket instantly and your team gets notified without delay.
🤝
Customer Success Managers
You answer to clients who want immediate progress updates on their reported issues, but manual ticketing delays your replies — connecting these apps means every email converts to a tracked ticket right away and client visibility improves.
📊
Service Desk Dispatchers
The volume of support emails is too high for anyone to keep up by hand, leading to missed requests and frustrated users — this integration means every email is processed automatically and nothing ever falls through the cracks.
⚙️
IT Engineers
You depend on upstream support staff to hand over detailed issue descriptions before you can begin troubleshooting — automating both apps means ticket details flow directly from email into your system without manual re-typing.
🛡️
Compliance Auditors
You need a reliable history of every support request and customer communication for audit reviews, but manual logs keep turning up missing entries — with this integration, every interaction is recorded accurately and your audit trail remains complete.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate SolarWinds Service Desk + Gmail
Build and manage your SolarWinds Service Desk + Gmail automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect SolarWinds Service Desk + Gmail with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect SolarWinds Service Desk + Gmail Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
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in $19.99
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Frequently Asked Questions
How do I connect Gmail to SolarWinds Service Desk?
You can connect Gmail to SolarWinds Service Desk in 1 click using ready templates on Integrately, or use Integrately AI to build custom workflows linking tools like Slack and Google Drive.
Can I automatically create SolarWinds Service Desk incidents from incoming Gmail emails?
Can I connect Gmail, SolarWinds Service Desk, and Slack?
What is a good Zapier alternative for Gmail and SolarWinds Service Desk?
How does Gmail handle email data transfer in this integration?
Can I track assets and solutions in SolarWinds Service Desk automatically?
Do I need coding skills to automate Gmail and SolarWinds Service Desk?
Is the Gmail and SolarWinds Service Desk integration free?
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