Gmail + Zendesk Integration

Integrate Gmail to Zendesk in one click, or tell Integrately AI how you want each email handled. Convert messages into support tickets, update customer records, notify your support team, and trigger follow-ups automatically.

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1.
  • Gmail
    Email is received in Gmail
  • Gmail
    Label is added to email in Gmail
  • Gmail
    New email is starred in Gmail
  • Gmail
    Email matching search is received in Gmail
  • Gmail
    Thread is started in Gmail
  • Gmail
    Label is created in Gmail
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Gmail
    Send email in Gmail
  • Gmail
    Reply to email in Gmail
  • Gmail
    Create draft in Gmail
  • Gmail
    Delete label in Gmail
  • Gmail
    Create draft reply in Gmail
  • Gmail
    Search email in Gmail
  • Gmail
    Add label to email in Gmail
  • Gmail
    Remove label from email in Gmail
  • Gmail
    Create label in Gmail
  • Gmail
    Update label in Gmail
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Gmail + Zendesk Integration

Capture incoming customer enquiries, create support tickets, update contact details, and notify your team, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Gmail Integration

Send Gmail email for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Gmail integration. Whenever a new ticket is created in Zendesk, you will immediately receive a email in Gmail notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the email includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Gmail emails for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your Gmail + Zendesk flow

Sync your support pipeline with communication, project management, and tracking tools to keep teams aligned. Pick a combination and activate it in one click.

Gmail
Zendesk
+
SlackSlack (4)
+
Jira Software CloudJira Software Cloud (3)
+
HubSpotHubSpot (3)
+
ShopifyShopify (3)
+
Google DriveGoogle Drive (3)
+
StripeStripe (3)
G
Z
S
Create a Zendesk ticket for every email received in Gmail, and notify your support team in Slack
New emails land in Zendesk as support tickets instantly while your support channel hears about it in Slack, so agents never miss an enquiry.
Z
G
S
When a Zendesk ticket is solved, send a follow-up email from Gmail, and alert your support channel in Slack
Customers receive an email confirmation from Gmail the moment their Zendesk ticket is solved, and your support channel is updated in Slack.
Z
G
S
When a Zendesk ticket is updated, search email in Gmail, and post the update in Slack
Track Zendesk ticket updates alongside Gmail search results and keep your team informed in Slack automatically.
G
Z
S
Use Claude to evaluate Zendesk tickets from Gmail enquiries, create the ticket, and notify the team in Slack
Claude analyses incoming Gmail enquiries before creating a Zendesk ticket, and Slack alerts your team instantly.

Supported triggers and actions for Gmail and Zendesk

Mix and match to build the exact automation you need

Gmail
Gmail Triggers & Actions
Email is received in Gmail
Triggers the automation when an email is received
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Label is added to email in Gmail
Triggers the automation when any email is labelled
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New email is starred in Gmail
Triggers the automation when any email is starred
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Email matching search is received in Gmail
Triggers the automation when an incoming email matches a particular search criteria
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Thread is started in Gmail
Triggers the automation when a new thread is created
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Label is created in Gmail
Triggers the automation when a new label is created
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Send email in Gmail
Sends an email to a recipient
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Reply to email in Gmail
Replies to an email
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Create draft in Gmail
Adds a new contact to the contact list
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Delete label in Gmail
Removes a particular label from the selected item
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Create draft reply in Gmail
Adds a new contact to the contact list
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Search email in Gmail
Scan email inbox for keywords or sender
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Add label to email in Gmail
Categorize and organize emails by adding labels based on criteria
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Remove label from email in Gmail
Removes a label from an email
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Create label in Gmail
Generates a new label
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Update label in Gmail
Modify the label information
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Gmail + Zendesk?

Streamline your customer support workflows by connecting email communications directly to your helpdesk system.

What you can automate?
🎫
Create Zendesk tickets from new Gmail emails automatically
Turn every customer enquiry received in Gmail into a tracked Zendesk support ticket the moment it arrives. Eliminate manual copying and ensure no customer message is ever overlooked.
📂
Capture every email detail in your support tickets
Map customer names, email addresses, message bodies, and timestamps directly into Zendesk fields. Your support desk receives complete context for every incoming enquiry.
🔔
Notify your support team of urgent enquiries instantly
Alert your team members the moment a high-priority support email lands in Gmail and converts into a Zendesk ticket. Ensure rapid response times for critical issues.
🔀
Route tickets based on submitted enquiry topics
Send customer emails to different Zendesk departments or assign priority tags based on keywords found in the incoming Gmail message content.
🔄
Keep support tickets updated as conversations progress
Sync ongoing email replies in Gmail with the matching Zendesk ticket history automatically. Maintain an accurate and unified record of every customer conversation.
👤
Create or update user profiles without duplicates
Match incoming email senders with existing Zendesk users to update profiles or create new records automatically. Prevent duplicate entries in your customer database.
✅
Send automated confirmation emails when tickets are solved
Trigger automated resolution emails from Gmail the moment a Zendesk support ticket is marked as solved. Keep customers informed of their issue status effortlessly.
💬
Extend your support workflow to Slack
Connect Gmail and Zendesk to Slack so your team receives instant channel notifications whenever new customer support tickets are created.
And much more...

Who is Gmail + Zendesk integration for?

Connecting Gmail and Zendesk helps customer support, operations, and sales teams eliminate manual data entry and respond to customer requests without delays.

Customer Support Managers
Customer Support Managers
Support Agents
Support Agents
Client Success Leads
Client Success Leads
Customer Operations Teams
Customer Operations Teams
Technical Support Engineers
Technical Support Engineers
Quality Assurance Specialists
Quality Assurance Specialists
📈
Customer Support Managers
You review support resolution metrics every week but your ticket counts only update when someone manually exports email threads, so the performance numbers you rely on are always hours behind — this integration means every incoming email becomes a trackable ticket instantly and your reporting stays current.
⚡
Support Agents
You need to answer customer enquiries quickly but customer emails sit unread in shared inboxes before anyone notices, so urgent requests get buried — automating both apps means every email creates a Zendesk ticket immediately so you can resolve issues without delays.
🤝
Client Success Leads
You answer to key accounts who expect rapid updates on their support requests, but tracking email chains across different systems causes missed follow-ups — connecting these apps means every communication is logged in one place and your clients receive prompt updates.
📋
Customer Operations Teams
You manage high volumes of incoming customer requests every day but manual data entry between your inbox and helpdesk leads to missing records — automating both apps means every message is captured as a support ticket without manual copying.
🔧
Technical Support Engineers
You depend on support reps to hand over detailed customer bug reports from email threads, but crucial details often get left behind — this integration means every customer message transfers into your helpdesk with complete context intact.
🗂️
Quality Assurance Specialists
You need a reliable history of customer interactions for compliance and quality checks, but fragmented email threads create gaps in your records — automating both apps means every support ticket and email interaction is recorded accurately.
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Why choose Integrately to automate Gmail + Zendesk

Build and manage your Gmail + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Gmail + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Gmail to Zendesk?
Frequently Asked Questions
You can connect Gmail to Zendesk in 1 click using ready templates on Integrately or ask Integrately AI to build your custom workflow alongside apps like Slack, HubSpot, and Google Drive.
Can I automatically create Zendesk tickets from incoming Gmail emails?
Frequently Asked Questions
Can I connect Gmail, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Gmail and Zendesk?
Frequently Asked Questions
How does Gmail handle incoming email messages in this integration?
Frequently Asked Questions
How does Zendesk manage tickets created from Gmail?
Frequently Asked Questions
Do I need coding skills to automate Gmail and Zendesk?
Frequently Asked Questions
Is the Gmail and Zendesk integration free?
Frequently Asked Questions
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