Google Chat + SolarWinds Service Desk Integration
Integrate Google Chat to SolarWinds Service Desk in one click, or tell Integrately AI how you want each incident handled. Create incidents automatically, notify your team, log messages, and update service desk records instantly.
Free forever.Use premium features free for 14 days.1.
Message is received in space in Google Chat
User is created in SolarWinds Service Desk- Incident is created in SolarWinds Service Desk
- Risk is created in SolarWinds Service Desk
- Solution is created in SolarWinds Service Desk
- Change is created in SolarWinds Service Desk
- Contract is created in SolarWinds Service Desk
- Hardware is created in SolarWinds Service Desk
- Problem is created in SolarWinds Service Desk
- Task is created in SolarWinds Service Desk
- Asset is created in SolarWinds Service Desk
- Release is created in SolarWinds Service Desk
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- Get all spaces in Google Chat
- Send message in space in Google Chat
- Send message via bot in space in Google Chat
- Create incident in SolarWinds Service Desk
- Create solution in SolarWinds Service Desk
- Create contract in SolarWinds Service Desk
- Create hardware in SolarWinds Service Desk
- Create problem in SolarWinds Service Desk
- Create change in SolarWinds Service Desk
- Create asset in SolarWinds Service Desk
- Create user in SolarWinds Service Desk
- Create release in SolarWinds Service Desk
Trusted by experts at...
Ready Workflows for Google Chat + SolarWinds Service Desk Integration
Create incidents from messages, route tasks by priority, log new user requests, and notify your team, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Google Chat + SolarWinds Service Desk flow
Sync service desk data to project boards, store attachments in cloud storage, and notify stakeholders across your stack. Pick a combination and activate it in one click.
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Jira Software Cloud (4)
Jira Software Cloud (4) +
Google Drive (3)
Google Drive (3) +
Zendesk (3)
Zendesk (3) +
Confluence (3)
Confluence (3) +
GitHub (3)
GitHub (3) +
Microsoft Outlook (3)
Microsoft Outlook (3) G
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Create a SolarWinds Service Desk incident and a Jira Software Cloud issue from every Google Chat message
Every Google Chat message becomes a SolarWinds Service Desk incident and a Jira Software Cloud issue instantly, eliminating manual entry.
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When a SolarWinds Service Desk incident is created, create a Jira Software Cloud issue and send a message via bot in space in Google Chat
New SolarWinds Service Desk incidents automatically generate Jira Software Cloud issues and notify your team in Google Chat.
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When a SolarWinds Service Desk problem is created, create a Jira Software Cloud task and notify your team in Google Chat
Log problems from SolarWinds Service Desk into Jira Software Cloud and post updates directly to Google Chat.
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Use Gemini to analyse every SolarWinds Service Desk incident, create a Jira Software Cloud issue, and alert your team in Google Chat
Gemini categorises SolarWinds Service Desk incidents before opening a Jira Software Cloud issue and notifying Google Chat.
Supported triggers and actions for Google Chat and SolarWinds Service Desk
Mix and match to build the exact automation you need
Google Chat Triggers & Actions
Message is received in space in Google Chat
Triggers the automation when a new message is received in a particular space
Try it → SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
Try it → Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
Try it → Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
Try it → Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
Try it → Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
Try it → Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
Try it → Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
Try it → Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
Try it → Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
Try it → Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
Try it → What can you automate with Google Chat + SolarWinds Service Desk?
Streamline your IT workflows by turning chat messages into tracked incidents, synchronizing records, and automating notifications across both platforms.
🚀
Turn chat messages into service desk incidents
Automatically create a SolarWinds Service Desk incident the moment a message is received in space in Google Chat. Eliminate manual ticket creation and keep your support queue updated.
📝
Capture every submitted request detail
Map all available chat parameters and user details into your SolarWinds Service Desk incident fields. Ensure technicians have complete context for every issue.
🔔
Alert the right team member instantly
Send automated notifications via Google Chat whenever a new incident, change, or problem is logged in SolarWinds Service Desk. Keep responders aligned without delays.
🔀
Route records based on incident priority
Set conditional rules to handle high-priority SolarWinds Service Desk incidents differently from standard requests, routing urgent alerts directly to designated response channels.
🔄
Keep service desk records fully synchronized
Automatically update incident statuses, asset records, and user profiles across platforms as work progresses. Prevent discrepancies between communication and tracking systems.
🛡️
Prevent duplicate records and tickets
Check existing system entries before creating new records in SolarWinds Service Desk. Ensure your workspace remains clean and free of redundant entries.
⏱️
Manage lifecycle status changes automatically
Trigger follow-up actions and notifications whenever an incident, problem, or change moves through its resolution stages in SolarWinds Service Desk.
🔗
Extend your workflow to external tools
Connect your Google Chat and SolarWinds Service Desk pipeline with Jira Software Cloud to bridge IT support and engineering tasks effortlessly.
And much more...
Who is Google Chat + SolarWinds Service Desk integration for?
IT managers, support leads, and operations teams streamline communication and incident tracking, eliminating manual data entry between Google Chat and SolarWinds Service Desk.
Operations Managers
Helpdesk Technicians
Service Delivery Leads
IT Support Specialists
System Administrators
IT Compliance Officers
📈
Operations Managers
You review support throughput in Google Chat, but your ticket logs only update when someone manually exports records, so the incident counts you report are always outdated — with this integration, every message becomes an incident instantly and your queue stays current.
⚡
Helpdesk Technicians
You need to act on urgent client issues immediately, but you find out about new requests hours after they arrive in Google Chat — with this integration, every critical notification triggers a service desk ticket straight away and your response time drops.
🤝
Service Delivery Leads
You answer to stakeholders who want to see active incident progress, but tracking updates requires constant copy-pasting between chats and your desk — with this integration, every status change updates records automatically and stakeholders stay informed.
📥
IT Support Specialists
The volume of inbound requests is too high for anyone to keep up by hand, leading to missed messages and dropped tasks — with this integration, every inbound chat message generates a tracked ticket and your workload management becomes fully automated.
🔄
System Administrators
You own the technical resolution steps and depend on upstream teams to hand over complete request details from chat discussions — with this integration, every submitted request flows directly into your service desk with all parameters intact.
📋
IT Compliance Officers
You need a reliable history of every support interaction for audits, but manual logging leaves frustrating gaps in your records — with this integration, every communication and incident is logged without exception and your audit trails are complete.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Google Chat + SolarWinds Service Desk
Build and manage your Google Chat + SolarWinds Service Desk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Google Chat + SolarWinds Service Desk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Google Chat to SolarWinds Service Desk?
You can connect Google Chat to SolarWinds Service Desk instantly using ready-made templates and 1-click automation setup on Integrately. Link your accounts, choose your trigger, and let Integrately AI handle the setup.
Can I automatically create SolarWinds Service Desk incidents from Google Chat messages?
Can I connect Google Chat, SolarWinds Service Desk, and Jira Software Cloud?
What is a good Zapier alternative for Google Chat and SolarWinds Service Desk?
How are messages handled when syncing Google Chat with SolarWinds Service Desk?
Can I track incidents and assets between SolarWinds Service Desk and Google Chat?
Do I need coding skills to automate Google Chat and SolarWinds Service Desk?
Is the Google Chat and SolarWinds Service Desk integration free?
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