Google Chat + tawk.to Integration

Integrate Google Chat to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Notify your team instantly, post chat transcripts, update spaces, and streamline support workflows automatically.

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1.
  • Google Chat
    Message is received in space in Google Chat
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
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2.
  • Google Chat
    Get all spaces in Google Chat
  • Google Chat
    Send message via bot in space in Google Chat
  • Google Chat
    Send message in space in Google Chat

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Ready Workflows Ready Workflows for Google Chat + tawk.to Integration

Notify teams of new chats, post created tickets to spaces, share chat transcripts, and streamline support routing, all in just one click.

Most popular automationmost-popular-automations
tawk.to + Google Chat Integration

Send Google Chat message for new tawk.to chat

Prompt replies to chats received in tawk.to can help your business continue the conversation and thereby improve customer satisfaction.

You can use this tawk.to - Google Chat integration to automatically send a message in Google Chat whenever someone submits a new chat in tawk.to. That way, you can make sure that everyone on your team is aware of the new chat and can take appropriate action.
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tawk.to + Google Chat Integration

Send Google Chat message for new tawk.to ticket

Do you use tawk.to to manage your customer support ticket and are worried about forgetting to follow-up on support ticket? Simply because you didn't receive a notification? Well, we've got some good news for you!

This tawk.to - Google Chat integration helps you receive notifications for new tawk.to tickets right in your Google Chat channel.

This can be a great way to keep your team updated on the latest ticket without having to constantly check your email inbox. Just set up this automation, and you're all set.
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Connect more apps to your Google Chat + tawk.to flow

Automate support logging, update your CRM, and notify your team across channels after every customer chat. Pick a combination and activate it in one click.

Google Chat
tawk.to
+
ZendeskZendesk (4)
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FreshdeskFreshdesk (4)
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HubSpotHubSpot (4)
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SlackSlack (4)
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Jira Software CloudJira Software Cloud (4)
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Google DriveGoogle Drive (4)
T
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Create a Zendesk support ticket for every new tawk.to ticket, and notify your team in Google Chat
New tawk.to tickets appear in Zendesk instantly and your team hears about it in Google Chat, eliminating manual copy-pasting.
T
Z
G
If a new tawk.to ticket is marked urgent, create a high-priority Zendesk ticket and alert your urgent support space in Google Chat
Urgent tawk.to tickets trigger high-priority Zendesk records and immediate Google Chat alerts so critical issues get resolved faster.
T
C
Z
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Use ChatGPT to summarise every new tawk.to chat transcript, create a Zendesk ticket with the summary, and post the brief in Google Chat
ChatGPT generates clear summaries of tawk.to transcripts for Zendesk tickets and Google Chat updates, removing manual reading time.
T
Z
J
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Turn every new tawk.to ticket into a Zendesk ticket, create a tracking task in Jira Software Cloud, and announce it in Google Chat
New tawk.to tickets sync to Zendesk, open tracking issues in Jira Software Cloud, and notify your engineering channel in Google Chat.

Supported triggers and actions for Google Chat and tawk.to

Mix and match to build the exact automation you need

Google Chat
Google Chat Triggers & Actions
Message is received in space in Google Chat
Triggers the automation when a new message is received in a particular space
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Get all spaces in Google Chat
Retrieves a list of spaces available in Google Chat
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Send message via bot in space in Google Chat
Sends a message via bot in a space
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Send message in space in Google Chat
Sends a message in a space
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tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
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No action is available

What can you automate with Google Chat + tawk.to?

Streamline customer service, team notifications, and chat record management with powerful automated workflows.

What you can automate?
💬
Send instant Google Chat notifications for new tawk.to tickets
Notify your support space the moment a customer submits a ticket in tawk.to. Ensure your team stays informed and responds to inquiries without delay.
📋
Capture every submitted field and chat detail
Map customer names, email addresses, and support categories directly into your team messages and secondary apps. Eliminate manual copy-pasting entirely.
🔔
Alert the right support agent instantly
Direct urgent chat notifications to specific Google Chat spaces or dedicated team channels based on the nature of the customer inquiry.
🔀
Route chats conditionally based on submitted tags
Send different messages or trigger different downstream actions depending on whether a tawk.to chat is flagged as technical, billing, or general support.
🔄
Keep your destination tools updated as chats end
Automatically update support records, CRM contacts, and team chat spaces the moment a live tawk.to conversation concludes.
🔍
Create clean records without duplicates
Search existing contacts and tickets before logging new entries from tawk.to chats. Keep your database clean and organized automatically.
⏱️
Handle later status changes and transcripts
Trigger automated follow-up actions when chat transcripts are finalized or when support tickets change status in tawk.to.
🔌
Extend your workflow to Zendesk and other apps
Connect your Google Chat and tawk.to core pair with Zendesk, HubSpot, or Google Drive to build comprehensive multi-step support pipelines.
And much more...

Who is Google Chat + tawk.to integration for?

Support leads, customer service managers, and operations teams who depend on accurate chat data and instant team communication.

Support operations managers
Support operations managers
Live chat support leads
Live chat support leads
Client success account managers
Client success account managers
Customer support directors
Customer support directors
Sales development reps
Sales development reps
Helpdesk administrators
Helpdesk administrators
📈
Support operations managers
You're reviewing chat metrics in Google Chat but your support ticket counts only update when someone manually exports transcripts, so the volume reports you're analysing are always a few hours behind — with this integration, every new ticket lands in your space instantly and your team metrics stay current.
⚡
Live chat support leads
You need to respond to high-priority customer chats immediately, but your team finds out about new tickets too late because notifications are siloed — with this integration, every new inquiry triggers instant Google Chat alerts so your support agents can take action without delay.
🤝
Client success account managers
You answer to key clients who want visibility into their support requests, but compiling manual progress updates takes hours of digging through chat logs — with this integration, every interaction is tracked and shared automatically so your clients see real-time progress.
📊
Customer support directors
Your live chat volume is too high for anyone to keep up by hand, leading to missed inquiries and delayed follow-ups across departments — with this integration, every customer ticket and chat transcript is processed and routed automatically without manual sorting.
🔄
Sales development reps
You own the follow-up step and depend on website chat agents to hand over qualified leads, but manual handovers frequently get missed — with this integration, every qualified chat triggers instant CRM and chat notifications so you can engage prospects immediately.
🗂️
Helpdesk administrators
You need a reliable history of all customer interactions for auditing, but you keep finding gaps in your support logs due to manual entry errors — with this integration, every ticket and transcript is captured and stored accurately across your entire stack.
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Why choose Integrately to automate Google Chat + tawk.to

Build and manage your Google Chat + tawk.to automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Google Chat + tawk.to with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Google Chat to tawk.to?
Frequently Asked Questions
You can connect Google Chat to tawk.to in just one click using ready-made templates on Integrately, or ask Integrately AI to build your workflow. It integrates seamlessly with apps like Zendesk, Freshdesk, and HubSpot to automate your support pipeline.
Can I automatically send tawk.to chat transcripts and tickets to Google Chat spaces?
Frequently Asked Questions
Can I connect Google Chat, tawk.to, and Zendesk?
Frequently Asked Questions
What is a good Zapier alternative for Google Chat and tawk.to?
Frequently Asked Questions
How does Google Chat handle incoming support notifications?
Frequently Asked Questions
Can tawk.to trigger automated team alerts when a chat ends?
Frequently Asked Questions
Do I need coding skills to automate Google Chat and tawk.to?
Frequently Asked Questions
Is the Google Chat and tawk.to integration free?
Frequently Asked Questions
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