Google Chat + Teamwork Desk Integration

Integrate Google Chat to Teamwork Desk in one click, or tell Integrately AI how you want each ticket handled. Alert your support team, notify channels, log updates, and track customer queries automatically.

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1.
  • Google Chat
    Message is received in space in Google Chat
  • Teamwork Desk
    Ticket is created in Teamwork Desk Instant
  • Teamwork Desk
    Ticket is assigned in Teamwork Desk Instant
  • Teamwork Desk
    Thread is updated in Teamwork Desk Instant
  • Teamwork Desk
    Customer sends a reply in Teamwork Desk Instant
  • Teamwork Desk
    Ticket is unassigned in Teamwork Desk Instant
  • Teamwork Desk
    Agent sends a reply in Teamwork Desk Instant
  • Teamwork Desk
    Ticket note is created in Teamwork Desk Instant
  • Teamwork Desk
    Customer is created in Teamwork Desk Instant
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2.
  • Google Chat
    Get all spaces in Google Chat
  • Google Chat
    Send message via bot in space in Google Chat
  • Google Chat
    Send message in space in Google Chat
  • Teamwork Desk
    Create customer in Teamwork Desk
  • Teamwork Desk
    Update customer in Teamwork Desk
  • Teamwork Desk
    Add reply to a ticket in Teamwork Desk
  • Teamwork Desk
    Remove ticket in Teamwork Desk
  • Teamwork Desk
    Search customer in Teamwork Desk
  • Teamwork Desk
    Search Ticket in Teamwork Desk
  • Teamwork Desk
    Create ticket in Teamwork Desk

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Ready Workflows Ready Workflows for Google Chat + Teamwork Desk Integration

Capture customer queries, notify your team about new tickets, track thread updates, and alert agents, all in just one click.

Most popular automationmost-popular-automations
Teamwork Desk + Google Chat Integration

Send Google Chat message for new Teamwork Desk ticket

Do you use Teamwork Desk to manage your customer support ticket and are worried about forgetting to follow-up on support ticket? Simply because you didn't receive a notification? Well, we've got some good news for you!

This Teamwork Desk - Google Chat integration helps you receive notifications for new Teamwork Desk tickets right in your Google Chat channel.

This can be a great way to keep your team updated on the latest ticket without having to constantly check your email inbox. Just set up this automation, and you're all set.
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Connect more apps to your Google Chat + Teamwork Desk flow

Handle support workflows, log issues in tracking tools, and keep stakeholders informed across your workspace. Pick a combination and activate it in one click.

Google Chat
Teamwork Desk
+
Jira Software CloudJira Software Cloud (3)
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ConfluenceConfluence (2)
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SlackSlack (2)
+
ZendeskZendesk (2)
+
Google DriveGoogle Drive (2)
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GitHubGitHub (2)
T
J
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Create a Jira Software Cloud issue for every new Teamwork Desk ticket, and send a notification in Google Chat
New Teamwork Desk tickets instantly generate a tracking issue in Jira Software Cloud and post an alert in Google Chat, keeping your engineering team aligned with support.
J
T
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When a Jira Software Cloud issue status changes, add a reply to the Teamwork Desk ticket and post an update in Google Chat
Support teams find out the moment engineering resolves a Jira Software Cloud issue, updating Teamwork Desk and notifying Google Chat automatically.
T
C
J
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Use ChatGPT to summarise new Teamwork Desk tickets, create a Jira Software Cloud issue, and post the summary in Google Chat
ChatGPT generates a clear bug summary from every Teamwork Desk ticket, creates a Jira Software Cloud issue, and alerts your team in Google Chat.

Supported triggers and actions for Google Chat and Teamwork Desk

Mix and match to build the exact automation you need

Google Chat
Google Chat Triggers & Actions
Message is received in space in Google Chat
Triggers the automation when a new message is received in a particular space
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Get all spaces in Google Chat
Retrieves a list of spaces available in Google Chat
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Send message via bot in space in Google Chat
Sends a message via bot in a space
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Send message in space in Google Chat
Sends a message in a space
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Teamwork Desk
Teamwork Desk Triggers & Actions
Instant
Ticket is created in Teamwork Desk
Triggers the automation when a new ticket is created
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Instant
Ticket is assigned in Teamwork Desk
Triggers the automation when a ticket is assigned to a team member
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Instant
Thread is updated in Teamwork Desk
Triggers the automation when any thread is updated
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Instant
Customer sends a reply in Teamwork Desk
Triggers the automation when a customer sends a reply
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Instant
Ticket is unassigned in Teamwork Desk
Triggers the automation when a ticket is unassigned
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Instant
Agent sends a reply in Teamwork Desk
Triggers the automation when a ticket is replied to by any agent
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Instant
Ticket note is created in Teamwork Desk
Triggers the automation when a new note is added to any ticket
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Instant
Customer is created in Teamwork Desk
Triggers the automation when a new customer is created
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Create customer in Teamwork Desk
Adds a new customer to the database
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Update customer in Teamwork Desk
Updates a customer's information
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Add reply to a ticket in Teamwork Desk
Sends reply to a ticket
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Remove ticket in Teamwork Desk
Deletes a ticket
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Search customer in Teamwork Desk
Locates and retrieves customer information
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Search Ticket in Teamwork Desk
Searches for a ticket
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Create ticket in Teamwork Desk
Generates a new ticket
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What can you automate with Google Chat + Teamwork Desk?

Streamline your customer support operations with powerful automated workflows connecting Teamwork Desk and Google Chat.

What you can automate?
💬
Notify your team instantly on new tickets
Trigger automated Google Chat messages the moment a new ticket is created in Teamwork Desk, ensuring your support staff never miss a customer request.
📋
Capture every submitted customer field
Map complete customer queries, contact details, and ticket properties directly into your notifications instead of just basic names.
🔔
Alert the right agent immediately
Route ticket assignments and status updates to specific Google Chat spaces so the responsible team member takes action right away.
🔀
Branch workflows based on ticket priority
Send urgent high-priority issues to priority chat channels while routing standard queries to general support spaces automatically.
🔄
Keep records updated as threads change
Synchronize thread updates and customer replies across your connected communication tools without manual data re-entry.
🔍
Search and update existing customer records
Look up existing customer profiles and update their information automatically whenever a new reply or ticket note is created.
🏷️
Handle later status changes and closures
Trigger automated chat notifications when tickets are unassigned, notes are added, or support threads are fully resolved.
🔌
Extend your workflow to Jira Software Cloud
Connect your core support pair with Jira Software Cloud to automatically turn customer support tickets into engineering bug reports.
And much more...

Who is Google Chat + Teamwork Desk integration for?

Support leaders, customer success managers, and engineering teams streamline ticket management, eliminate manual communication gaps, and keep internal stakeholders fully informed.

Customer support leads
Customer support leads
Support agents
Support agents
Client success managers
Client success managers
Operations supervisors
Operations supervisors
Engineering coordinators
Engineering coordinators
Quality assurance leads
Quality assurance leads
📈
Customer support leads
You're tracking ticket volumes and response times across multiple channels, but your team updates records by hand, so the metrics you review are always outdated — with this integration, every support event updates your workspace instantly and your operational data stays current.
⚡
Support agents
You need to act fast on incoming customer queries, but notifications arrive too late because messages are buried in cluttered inboxes — automating both apps means every new ticket alerts your chat channel immediately and your response times drop.
🤝
Client success managers
You answer to key clients who expect prompt updates on their reported issues, but pulling status reports manually takes hours away from relationship building — connecting these apps means ticket progress is logged automatically and client visibility remains clear.
📊
Operations supervisors
Support query volume is too high for your team to keep up by hand, leading to missed tickets and inconsistent customer follow-ups — this integration means every support action triggers automated workflows and your processing capacity scales effortlessly.
🔄
Engineering coordinators
You own the technical resolution step and depend on support staff to hand over bug details, but information gets lost in translation between systems — automating both apps means ticket data transfers directly to your tracker and handoffs happen without friction.
🗂️
Quality assurance leads
You need a reliable history of all customer interactions, but manual logging leaves frustrating gaps in your audit trails — integrating these apps means every thread update is recorded accurately and your historical records remain complete.
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Why choose Integrately to automate Google Chat + Teamwork Desk

Build and manage your Google Chat + Teamwork Desk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Google Chat + Teamwork Desk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Google Chat to Teamwork Desk?
Frequently Asked Questions
You can connect Google Chat to Teamwork Desk in 1 click using ready templates on Integrately, or by using Integrately AI to build custom workflows linking Jira Software Cloud, Slack, Zendesk, and 1,500+ other apps.
Can I automatically send Google Chat messages when a new Teamwork Desk ticket is created?
Frequently Asked Questions
Can I connect Google Chat, Teamwork Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Google Chat and Teamwork Desk?
Frequently Asked Questions
How does Google Chat handle messages and space notifications in these automations?
Frequently Asked Questions
Can I track Teamwork Desk ticket creation and customer replies automatically?
Frequently Asked Questions
Do I need coding skills to automate Google Chat and Teamwork Desk?
Frequently Asked Questions
Is the Google Chat and Teamwork Desk integration free?
Frequently Asked Questions
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You Can Also Connect Google Chat or Teamwork Desk With 1500+ Other Apps

Google Chat
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Teamwork Desk
Popular Teamwork Desk Integrations
Sync Teamwork Desk with customer relationship management, helpdesk, and tracking platforms to manage all your support operations.
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