Google Chat + Twilio Integration

Integrate Google Chat to Twilio in one click, or tell Integrately AI how you want each message handled. Send automated text messages, trigger WhatsApp templates, alert team members, and track all communications instantly.

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1.
  • Google Chat
    Message is received in space in Google Chat
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Google Chat
    Get all spaces in Google Chat
  • Google Chat
    Send message in space in Google Chat
  • Google Chat
    Send message via bot in space in Google Chat
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Google Chat + Twilio Integration

Send SMS messages from chat updates, trigger WhatsApp notifications, route calls, and log transcripts, all in just one click.

Most popular automationmost-popular-automations
Twilio + Google Chat Integration

Send Google Chat message for new sms received in Twilio

If you're using Twilio to send and receive sms, there's an easy way to also send those messages directly from Google Chat. All you need is a Google Chat account and our integration enabled. Then, when an sms is received in Twilio, the message will automatically be sent to the specified Google Chat account.

This makes it easy to keep all your communication in one place without having to switch between apps. Give it a try today.
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Connect more apps to your Google Chat + Twilio flow

Bring CRM data, customer tickets, and task management into your communications stack. Pick a combination and activate it in one click.

Google Chat
Twilio
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ZendeskZendesk (4)
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SalesforceSalesforce (4)
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SlackSlack (4)
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Jira Software CloudJira Software Cloud (4)
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HubSpotHubSpot (4)
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AsanaAsana (4)
G
Z
T
When a message is received in space in Google Chat, create a Zendesk ticket, and send an SMS in Twilio.
Chat messages become Zendesk tickets instantly while Twilio sends an SMS update, eliminating manual entry.
Z
G
T
When a Zendesk ticket is created, send a message via bot in space in Google Chat, and send an SMS in Twilio.
New Zendesk tickets trigger instant Google Chat bot notices and Twilio SMS updates for rapid response.
T
Z
G
When a Twilio call finishes, update the Zendesk ticket status, and send a message via bot in space in Google Chat.
Completed Twilio calls automatically update Zendesk tickets and notify your chat space.
Z
T
G
Use Claude to summarise every Zendesk support ticket, send an SMS alert in Twilio, and post the summary in Google Chat.
Claude summarises new Zendesk tickets while Twilio sends SMS alerts and Google Chat posts briefs.

Supported triggers and actions for Google Chat and Twilio

Mix and match to build the exact automation you need

Google Chat
Google Chat Triggers & Actions
Message is received in space in Google Chat
Triggers the automation when a new message is received in a particular space
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Get all spaces in Google Chat
Retrieves a list of spaces available in Google Chat
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Send message in space in Google Chat
Sends a message in a space
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Send message via bot in space in Google Chat
Sends a message via bot in a space
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Get message media by id in Twilio
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Get message medias in Twilio
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with Google Chat + Twilio?

Streamline your communication workflows by connecting message alerts, SMS notifications, and automated follow-ups.

What you can automate?
💬
Trigger SMS messages from chat spaces
Send automated text messages via Twilio the moment a new message is received in space in Google Chat. Eliminate manual copy-pasting between your team chat and messaging tools.
📋
Capture every message detail accurately
Map all available sender names, timestamps, and message text into your destination records instead of just basic notifications. Your logs become a more reliable source for review.
🔔
Alert the right team member instantly
Notify staff via bot messages or SMS alerts the second customer interactions occur. Ensure urgent communications receive immediate attention without manual monitoring.
🔀
Route communications based on submitted fields
Send urgent requests to priority channels and standard inquiries to general queues based on specific words submitted in your chat messages or text replies.
🔄
Keep destination records fully updated
Automatically update call statuses, message logs, and contact details as interactions progress. Prevent outdated records from cluttering your communication history.
🛡️
Prevent duplicate records automatically
Search existing contacts and tickets before creating new entries to keep your database clean. Avoid messy duplicate records when multiple messages arrive from the same sender.
📞
Handle call status changes and recordings
Trigger automated workflows when call statuses change, recordings become available, or transcriptions finish in Twilio. Keep your team informed on every phone interaction.
🌐
Extend flows to popular CRM and support tools
Connect your Google Chat and Twilio workflow to platforms like HubSpot or Zendesk to sync customer interactions across your entire software stack.
And much more...

Who is Google Chat + Twilio integration for?

Teams managing client communications and operations benefit by connecting Google Chat and Twilio to eliminate manual message tracking and response delays.

Operations managers
Operations managers
Support supervisors
Support supervisors
Account managers
Account managers
Sales coordinators
Sales coordinators
Customer success leads
Customer success leads
Compliance officers
Compliance officers
📈
Operations managers
You oversee multi-channel communication metrics but your message tracking sheet only updates when someone manually exports logs, so the volume counts you review are always outdated — automating both apps means every chat message and SMS syncs instantly and your operational metrics stay current.
⚡
Support supervisors
You need to act fast on customer inquiries and ticket alerts, but you find out about urgent requests too late because notifications stay buried in chat channels — with this integration, every support text triggers instant alerts and response times improve dramatically.
🤝
Account managers
You answer to external clients who want to see immediate progress on their requests, but tracking call statuses across platforms requires tedious manual updating — connecting these apps means every call completion updates your client logs automatically and transparency is maintained.
📊
Sales coordinators
The volume of inbound prospect messages is too high for anyone to keep up by hand, leading to missed follow-ups and lost pipeline deals — automating both apps means every lead text and chat inquiry routes instantly into your CRM without manual data entry.
👥
Customer success leads
You own the onboarding follow-up stage and depend on someone upstream to hand over client details from chat threads, but information gaps constantly stall your outreach — this integration means every client handoff transfers seamlessly and your onboarding tasks start right away.
🔍
Compliance officers
You need a reliable communication history for auditing purposes, but you keep finding missing gaps in message archives and call logs — automating both apps means every interaction is recorded accurately and your audit trail remains complete.
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Why choose Integrately to automate Google Chat + Twilio

Build and manage your Google Chat + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Google Chat + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Connect Accounts
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Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Google Chat to Twilio?
Frequently Asked Questions
You can connect Google Chat to Twilio in just one click using ready templates or ask Integrately AI to build your workflow. It links Google Chat, Twilio, and tools like Slack, HubSpot, and Zendesk effortlessly with 24/5 live chat support.
Can I automatically send an SMS in Twilio when a message arrives in Google Chat?
Frequently Asked Questions
Can I connect Google Chat, Twilio, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Google Chat and Twilio?
Frequently Asked Questions
How do Google Chat messages trigger automated workflows here?
Frequently Asked Questions
Can Twilio call events and recordings start automations?
Frequently Asked Questions
Do I need coding skills to connect Google Chat and Twilio?
Frequently Asked Questions
Is the Google Chat and Twilio integration free?
Frequently Asked Questions
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You Can Also Connect Google Chat or Twilio With 1500+ Other Apps

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Twilio
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Sync Twilio with CRM, customer support, and marketing tools to manage communications across your stack.
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