Google Chat + Zendesk Integration

Integrate Google Chat to Zendesk in one click, or tell Integrately AI how you want each support ticket handled. Post notifications for new tickets, update customer details, alert your team, and track resolutions automatically.

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1.
  • Google Chat
    Message is received in space in Google Chat
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Google Chat
    Get all spaces in Google Chat
  • Google Chat
    Send message in space in Google Chat
  • Google Chat
    Send message via bot in space in Google Chat
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Google Chat + Zendesk Integration

Notify your team of new support tickets, post updates on solved issues, sync customer records, and track support requests, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Google Chat Integration

Send Google Chat message for new Zendesk ticket

Do you use Zendesk to manage your customer support ticket and are worried about forgetting to follow-up on support ticket? Simply because you didn't receive a notification? Well, we've got some good news for you!

This Zendesk - Google Chat integration helps you receive notifications for new Zendesk tickets right in your Google Chat channel.

This can be a great way to keep your team updated on the latest ticket without having to constantly check your email inbox. Just set up this automation, and you're all set.
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Got a different task in mind? Describe it

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Connect more apps to your Google Chat + Zendesk flow

Extend your support automations by connecting ticket events to team collaboration platforms, documentation hubs, and project trackers. Pick a combination and activate it in one click.

Google Chat
Zendesk
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Jira Software CloudJira Software Cloud (8)
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ConfluenceConfluence (8)
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SlackSlack (8)
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SalesforceSalesforce (8)
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NotionNotion (8)
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ZoomZoom (8)
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Create a Jira issue when a Zendesk ticket is created, and send a message in Google Chat
Every new Zendesk ticket instantly generates a matching Jira issue and alerts your team in Google Chat without manual tracking.
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Notify your team in Google Chat when a Jira issue is created, and create a ticket in Zendesk
New Jira issues trigger a notification in Google Chat and automatically open a tracking ticket in Zendesk.
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When a Jira issue moves to Done, update the Zendesk ticket and post an update in Google Chat
Resolved Jira issues automatically update the linked Zendesk ticket and announce the fix in Google Chat.
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Create a Zendesk ticket for every Jira issue marked for escalation, and notify the team in Google Chat
Escalated Jira issues generate a priority Zendesk ticket and alert your support channel in Google Chat.
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If a Jira issue priority is High, create a Zendesk ticket and post an alert in Google Chat
High-priority Jira issues automatically generate an urgent Zendesk ticket and notify your team in Google Chat.
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When a Jira issue is closed, update the Zendesk organization and post a message in Google Chat
Closed Jira issues update the client organization record in Zendesk and notify your team in Google Chat.
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Use Claude to summarize every new Jira issue, create a Zendesk ticket, and post the brief in Google Chat
Claude generates a clear summary of new Jira issues, opens a Zendesk ticket, and posts the brief in Google Chat.
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Turn every resolved Jira issue into a Zendesk update, create a Confluence page, and announce it in Google Chat
Resolved Jira issues update Zendesk tickets, document solutions in Confluence, and notify the team in Google Chat.

Supported triggers and actions for Google Chat and Zendesk

Mix and match to build the exact automation you need

Google Chat
Google Chat Triggers & Actions
Message is received in space in Google Chat
Triggers the automation when a new message is received in a particular space
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Get all spaces in Google Chat
Retrieves a list of spaces available in Google Chat
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Send message in space in Google Chat
Sends a message in a space
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Send message via bot in space in Google Chat
Sends a message via bot in a space
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Google Chat + Zendesk?

Streamline your support workflows by automatically syncing tickets, updating customer records, and notifying your team in real time.

What you can automate?
🎫
Sync new Zendesk tickets to Google Chat
Send instant notifications to your team space whenever a new customer support ticket is created in Zendesk. Ensure every inquiry receives prompt attention without manual monitoring.
📋
Capture every submitted ticket field
Map all custom fields, priorities, and descriptions from Zendesk messages directly into your communication channels. Keep your team fully informed with complete context.
🔔
Alert the right support agent instantly
Route ticket notifications to specific team spaces or direct messages as soon as they arrive. Eliminate response bottlenecks and speed up customer resolutions.
🔀
Route tickets based on priority fields
Send urgent support tickets to priority escalation channels while routing standard inquiries to general queues. Customize your communication flow based on submitted ticket data.
🔄
Keep team channels updated on ticket status
Automatically post updates whenever a Zendesk ticket is modified, commented on, or reassigned. Maintain complete visibility across your support operations.
🗂️
Manage customer organizations without duplicates
Update or create organization records and user profiles automatically when tickets are processed. Keep your customer database accurate and organized.
✅
Handle ticket resolution events automatically
Trigger success messages and update tracking records the moment a Zendesk ticket is solved. Celebrate wins and close out tasks without manual logging.
🔌
Extend your workflow to team collaboration apps
Connect your Zendesk and Google Chat automation with Slack or Jira to notify broader engineering teams and track follow-up tasks effortlessly.
And much more...

Who is Google Chat + Zendesk integration for?

Connecting Google Chat and Zendesk helps customer support and engineering teams stay aligned, reducing response times and eliminating missed follow-ups across support operations.

Support Managers
Support Managers
Customer Support Leads
Customer Support Leads
Client Success Managers
Client Success Managers
High-Volume Support Teams
High-Volume Support Teams
Escalation Engineers
Escalation Engineers
Support Operations Specialists
Support Operations Specialists
📈
Support Managers
You're reviewing support metrics across multiple channels but your reporting sheet only updates when someone manually exports tickets, so the resolution counts you're tracking are always hours behind — with this integration, every ticket status update lands in your workspace instantly and your metrics stay current.
⚡
Customer Support Leads
You need to respond immediately when critical customer issues arrive, but notification delays mean you find out about urgent tickets too late — automating both apps means every high-priority request triggers an instant alert and your team engages without delay.
🤝
Client Success Managers
You answer to key accounts that want to see real-time progress on their open support requests, but compiling manual updates takes hours every week — connecting these apps means ticket resolutions flow straight to your team channels and clients get answers faster.
📊
High-Volume Support Teams
Your queue receives hundreds of customer inquiries daily and manual copy-pasting between platforms leaves your agents overwhelmed and prone to errors — with this integration, every ticket and comment syncs automatically so your team can focus on solving issues.
⚙️
Escalation Engineers
You own the technical resolution steps and depend on support agents to hand over ticket details accurately, but missing information stalls your troubleshooting — automating both apps means every technical ticket arrives with complete context intact.
📋
Support Operations Specialists
You need a reliable history of customer interactions for auditing and compliance, but manual record-keeping keeps leaving gaps in your database — this integration means every ticket creation and update is logged accurately across your systems.
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Why choose Integrately to automate Google Chat + Zendesk

Build and manage your Google Chat + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Google Chat + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Google Chat to Zendesk?
Frequently Asked Questions
You can connect Google Chat to Zendesk in 1 click using ready templates or ask Integrately AI to build the integration. You can also connect Jira Software Cloud, Confluence, Slack, Salesforce, Notion, Zoom, and 1,500+ other apps.
Can I send Google Chat notifications when a new Zendesk ticket is created?
Frequently Asked Questions
Can I connect Google Chat, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Google Chat and Zendesk?
Frequently Asked Questions
How does Google Chat handle message spaces in automations?
Frequently Asked Questions
Can I update Zendesk tickets automatically when events occur?
Frequently Asked Questions
Do I need coding skills to automate Google Chat and Zendesk?
Frequently Asked Questions
Is the Google Chat and Zendesk integration free?
Frequently Asked Questions
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You Can Also Connect Google Chat or Zendesk With 1500+ Other Apps

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Zendesk
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Sync Zendesk with CRM, helpdesk, and billing systems to unify customer data and streamline support operations.
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