Google My Business + Twilio Integration

Integrate Google My Business to Twilio in one click, or tell Integrately AI how you want each review handled. Notify your team, send customer confirmations, log interactions, and trigger follow-ups automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Google My Business
    Review is submitted in Google My Business
  • Google My Business
    Post is created in Google My Business
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.
  • Google My Business
    Create post in Google My Business
  • Google My Business
    Reply to Review in Google My Business
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

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Ready Workflows Ready Workflows for Google My Business + Twilio Integration

Capture reviews, send SMS alerts, log interactions, and trigger follow-ups, all in just one click.

Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Google My Business + Twilio flow

Route customer interactions into spreadsheets, CRM records, and support queues while keeping teams informed. Pick a combination and activate it in one click.

Google My Business
Twilio
+
Google SheetsGoogle Sheets (4)
+
CalendlyCalendly (3)
+
ShopifyShopify (3)
+
SlackSlack (3)
+
GmailGmail (3)
+
StripeStripe (3)
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Log every new Google My Business review in Google Sheets, and send a confirmation SMS via Twilio
New Google My Business reviews appear in your Google Sheets spreadsheet instantly and Twilio sends a customer confirmation, so manual data entry is eliminated.
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When a Twilio call is finished, update the Google Sheets record and reply to the review in Google My Business
Completed Twilio calls instantly update your Google Sheets records and trigger a response in Google My Business, removing manual status tracking.
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Use Claude to analyse every Google My Business review, save the sentiment in Google Sheets, and send an SMS via Twilio
Claude evaluates new Google My Business reviews, records the sentiment in Google Sheets, and triggers a Twilio SMS notification automatically.
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When a Google My Business post is created, log the update in Google Sheets, send a Twilio SMS, and notify Slack
New Google My Business posts are logged in Google Sheets, broadcast via Twilio, and announced in Slack automatically across your team.

Supported triggers and actions for Google My Business and Twilio

Mix and match to build the exact automation you need

Google My Business
Google My Business Triggers & Actions
Review is submitted in Google My Business
Triggers the automation when a review is submitted
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Post is created in Google My Business
Triggers the automation when a new post is created
Try it →
Create post in Google My Business
Creates and publish a new post
Try it →
Reply to Review in Google My Business
Generates a response to a given message
Try it →
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it →
Recording is available in Twilio
Triggers the automation when a recording is available
Try it →
Call status is changed in Twilio
Triggers the automation when call details are modified
Try it →
Call is finished in Twilio
Triggers the automation when a call is finished
Try it →
Phone number is added in Twilio
Triggers the automation when a phone number is added
Try it →
Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it →
Get message media by id in Twilio
Try it →
Get message medias in Twilio
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
Try it →
Send SMS in Twilio
Sends a text message to particular recipients
Try it →
Send WhatsApp message in Twilio
Sends a message via whatsapp
Try it →
Call phone in Twilio
Initiates a phone call to a phone number
Try it →
Get call details by id in Twilio
Try it →

What can you automate with Google My Business + Twilio?

Streamline your customer communications, review management, and notifications with ready-made automation workflows.

What you can automate?
Automate instant Twilio text alerts for every new review
Trigger an automated Twilio SMS or WhatsApp message the moment a review is submitted in Google My Business. Keep customer engagement fast and professional without manual monitoring.
📝
Capture every submitted review field and detail
Map complete review text, ratings, and customer names into your destination records instead of just basic notifications. Your logs become much more useful for quality tracking.
🔔
Notify the right team member as soon as reviews arrive
Send instant communication alerts the second a customer interacts with your Google My Business profile. Eliminate delays and ensure rapid internal response times.
🔀
Route messages based on review sentiment or rating
Send urgent alerts for low ratings while triggering standard follow-ups for positive reviews. Customize your communication paths based on actual customer feedback.
🔄
Keep your tracking records continuously updated
Automatically sync interaction statuses and call logs between Twilio and your central databases as conversations progress. Prevent outdated information across your systems.
🔍
Add or update records instead of creating duplicates
Search existing communication history before logging new entries from Google My Business or Twilio. Keep your database clean and organized automatically.
📞
Manage call status changes and follow-up tasks
Trigger automated actions whenever a Twilio call finishes or its status changes. Seamlessly connect phone communications with your business presence updates.
📊
Extend your workflow to Google Sheets and other apps
Connect your core Google My Business and Twilio flow to Google Sheets, Slack, or Gmail to build multi-step operational pipelines.
And much more...

Who is Google My Business + Twilio integration for?

Local businesses, support teams, and marketers rely on this integration to eliminate manual messaging delays and keep customer communication synced instantly.

Marketing Analysts
Marketing Analysts
Customer Support Leads
Customer Support Leads
Agency Account Managers
Agency Account Managers
Operations Managers
Operations Managers
Sales Representatives
Sales Representatives
Data Compliance Officers
Data Compliance Officers
📈
Marketing Analysts
You're reviewing online engagement metrics in Google My Business but your interaction logs only update when someone manually exports records, so the review counts you're optimising against are always a few hours behind — this integration means every new submission lands in your tracking sheets instantly and your data stays current.
Customer Support Leads
You need to respond to customer inquiries and negative reviews immediately, but notifications sit unnoticed until someone checks the dashboard, so critical support requests wait too long — automating both apps means every review triggers an instant Twilio SMS alert so your team acts right away.
📋
Agency Account Managers
You answer to clients who want proof of active customer engagement and prompt review responses, but compiling manual reports takes hours every week — connecting these apps means all review submissions and communication logs update automatically in your reports.
🚀
Operations Managers
The volume of customer calls and review interactions is too high for anyone to keep up by hand, leading to missed follow-ups and dropped leads — this integration means every interaction is processed instantly without manual data entry.
🔗
Sales Representatives
You own the outreach step and depend on someone upstream to hand over customer inquiries from Google My Business, causing frustrating delays in client contact — automating both apps means every lead triggers an immediate Twilio text message and follow-up.
🗂️
Data Compliance Officers
You need a reliable, complete history of customer communications and reviews, but manual logging always leaves gaps in your archives — connecting these apps means every interaction is recorded accurately without missing a single entry.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Google My Business + Twilio

Build and manage your Google My Business + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Google My Business + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Google My Business to Twilio?
Frequently Asked Questions
You can connect Google My Business to Twilio in 1-click using ready-made templates on Integrately. Simply select your trigger and action, authenticate your accounts, and let Integrately AI handle the setup.
Can I automatically send a Twilio SMS when a Google My Business review is submitted?
Frequently Asked Questions
Can I connect Google My Business, Twilio, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Google My Business and Twilio?
Frequently Asked Questions
How are customer reviews from Google My Business processed in automations?
Frequently Asked Questions
Can Twilio call status changes trigger Google My Business updates?
Frequently Asked Questions
Do I need coding skills to automate Google My Business and Twilio?
Frequently Asked Questions
Is the Google My Business and Twilio integration free?
Frequently Asked Questions
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No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Google My Business or Twilio With 1500+ Other Apps

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