How to easily connect Zendesk with your apps: 19 must-have Zendesk integrations
Synchronize teams and deliver exceptional customer service with top 10 Zendesk integrations. Enhance your business operations effectively.
Google My Business + Zendesk Integration
Integrate Google My Business to Zendesk in one click, or tell Integrately AI how you want each review handled. Turn customer feedback into support tickets, notify your team, update user records, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Review is submitted in Google My Business- Post is created in Google My Business
Ticket is solved in Zendesk- Ticket is updated in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
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- Create post in Google My Business
- Reply to Review in Google My Business
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
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Ready Workflows for Google My Business + Zendesk Integration
Capture customer reviews, create support tickets, update user profiles, and trigger follow-up tasks, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Google My Business + Zendesk flow
Support teams often need to sync tickets with CRM contacts, log details in spreadsheets, and alert agents on messaging channels. Pick a combination and activate it in one click.
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Google My Business (4)
Google My Business (4) +
Zendesk (4)
Zendesk (4) +
Slack (4)
Slack (4) +
HubSpot (4)
HubSpot (4) +
Google Sheets (4)
Google Sheets (4) +
Google Analytics 4 (4)
Google Analytics 4 (4) G
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When a review is submitted in Google My Business, create a ticket in Zendesk, and reply to the review in Google My Business.
Every Google My Business review becomes a Zendesk ticket instantly while your response goes live, so no customer feedback is ever missed.
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When a post is created in Google My Business, create a ticket in Zendesk, and add a comment to ticket in Zendesk.
New business posts automatically log a tracking ticket in Zendesk with internal notes attached.
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If a Google My Business review is submitted, search user in Zendesk and update user in Zendesk.
Review submissions automatically locate matching Zendesk user profiles and update their contact details.
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Use Claude to evaluate every Google My Business review, create a ticket in Zendesk, and reply to the review in Google My Business.
Claude assesses review sentiment, logs a prioritised ticket in Zendesk, and posts an appropriate reply in Google My Business.
Supported triggers and actions for Google My Business and Zendesk
Mix and match to build the exact automation you need
Google My Business Triggers & Actions
Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with Google My Business + Zendesk?
Streamline your customer support and reputation management workflows by connecting Google My Business and Zendesk.
🎫
Turn Google My Business reviews into Zendesk support tickets automatically
Create a new ticket in Zendesk the moment a review is submitted in Google My Business. Eliminate manual copying and ensure every customer inquiry enters your support queue right away.
📝
Capture every review detail and rating in your support system
Map customer star ratings, review text, and author details directly into Zendesk ticket fields. Your support agents get complete context without switching between apps.
🔔
Notify support agents instantly when public feedback arrives
Alert your team on Slack or via direct notifications the second a new review lands in Google My Business. Respond to critical customer feedback before issues escalate.
🔀
Route tickets dynamically based on star ratings or review content
Send low-rating reviews to priority support queues while routing positive feedback to marketing or customer success teams. Automate your triage process effortlessly.
🔄
Keep support tickets and customer profiles synchronized
Update existing user records and organisation profiles in Zendesk whenever customer information changes or new reviews are submitted across your locations.
🔍
Prevent duplicate records with intelligent search and update steps
Search existing user profiles in Zendesk before creating new tickets or contacts. Keep your database clean and avoid cluttering your helpdesk with duplicate entries.
✅
Manage resolution status updates and automated follow-up replies
Trigger automated review responses in Google My Business whenever support tickets are marked solved in Zendesk. Close communication loops with zero manual effort.
📊
Extend your support pipeline into spreadsheets and analytics tools
Log ticket metrics in Google Sheets or track conversion events in Google Analytics 4 whenever customer interactions occur across Google My Business and Zendesk.
And much more...
Who is Google My Business + Zendesk integration for?
Customer support teams, local business managers, and operations specialists use this integration to streamline review management and resolve customer service tickets without manual data entry.
Support operations managers
Customer support leads
Account managers
Customer support agents
Operations coordinators
Quality assurance specialists
📈
Support operations managers
You report on customer satisfaction metrics and ticket resolution times, but your tracking data is always delayed because feedback must be copied by hand from public listings — with this integration, every Google My Business review populates Zendesk instantly and your performance dashboards stay current.
⚡
Customer support leads
You need to act fast when negative reviews appear online, but you find out about complaints hours too late after checking multiple dashboards — automating both apps means every new review opens a support ticket immediately and your team responds without delay.
📋
Account managers
You answer to client stakeholders who want to see proactive review management, but gathering public feedback into client reports takes hours of tedious searching — connecting these apps means all review tickets sync automatically and your progress updates write themselves.
🔄
Customer support agents
The volume of incoming reviews and customer inquiries is too high for anyone to keep up with by hand, leading to missed feedback and delayed customer replies — this integration means every review becomes a structured support ticket instantly and your queue stays organised.
👥
Operations coordinators
You own the ticket resolution workflow and depend on marketing to hand over public feedback updates, but information slips through the cracks between teams — integrating these apps means review submissions trigger support tickets seamlessly and handovers happen without friction.
🗂️
Quality assurance specialists
You need a reliable history of customer interactions across every channel, but you keep finding gaps where public reviews were never logged in your helpdesk — automating both apps means every review and support ticket links together cleanly and your audit trail remains complete.
Did you know?
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Why choose Integrately to automate Google My Business + Zendesk
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Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
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How Integrately Works?
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Frequently Asked Questions
How do I connect Google My Business to Zendesk?
You can connect Google My Business to Zendesk in 1 click using ready templates on Integrately or by asking Integrately AI to build the workflow. It links Google My Business, Zendesk, and tools like Slack, HubSpot, and Google Sheets instantly.
Can I automatically create support tickets from Google My Business reviews?
Can I connect Google My Business, Zendesk, and Slack?
What is a good Zapier alternative for Google My Business and Zendesk?
How does Google My Business handle review submissions in automations?
How does Zendesk handle new tickets created from reviews?
Do I need coding skills to automate Google My Business and Zendesk?
Is the Google My Business and Zendesk integration free?
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