Google My Business + Zoho CRM Integration

Integrate Google My Business to Zoho CRM in one click, or tell Integrately AI how you want each contact handled. Capture every new review, create CRM leads or contacts, update your customer records, and alert your team automatically.

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1.
  • Google My Business
    Review is submitted in Google My Business
  • Google My Business
    Post is created in Google My Business
  • Zoho CRM
    Contact is created in Zoho CRM
  • Zoho CRM
    Contact is updated in Zoho CRM
  • Zoho CRM
    Module entry is created/updated in Zoho CRM Instant
  • Zoho CRM
    Module entry is updated in Zoho CRM Instant
  • Zoho CRM
    Module entry is added in Zoho CRM Instant
  • Zoho CRM
    Lead is created in Zoho CRM
  • Zoho CRM
    Lead is updated in Zoho CRM
  • Zoho CRM
    User is created in Zoho CRM
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2.
  • Google My Business
    Create post in Google My Business
  • Google My Business
    Reply to Review in Google My Business
  • Zoho CRM
    Create or Update Lead in Zoho CRM
  • Zoho CRM
    Add attachment in Zoho CRM
  • Zoho CRM
    Create module entry in Zoho CRM
  • Zoho CRM
    Create or Update Module Entry in Zoho CRM
  • Zoho CRM
    Update module entry in Zoho CRM
  • Zoho CRM
    Search module entry in Zoho CRM
  • Zoho CRM
    Get module entry by Id in Zoho CRM
  • Zoho CRM
    Create or Update Contact in Zoho CRM
  • Zoho CRM
    Search contact in Zoho CRM
  • Zoho CRM
    Convert lead in Zoho CRM
  • Zoho CRM
    Search lead in Zoho CRM
  • Zoho CRM
    Add note to module entry in Zoho CRM
  • Zoho CRM
    Add tag in Zoho CRM

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Ready Workflows Ready Workflows for Google My Business + Zoho CRM Integration

Capture reviews, create CRM contacts, update module entries, alert your team, and send follow-ups, all in just one click.

Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Google My Business + Zoho CRM flow

Send review alerts to your team, sync lead records to spreadsheets, and trigger automated follow-up campaigns. Pick a combination and activate it in one click.

Google My Business
Zoho CRM
+
GmailGmail (4)
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SlackSlack (4)
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Facebook PagesFacebook Pages (3)
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MailchimpMailchimp (3)
+
Google SheetsGoogle Sheets (4)
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WhatsAppWhatsApp (3)
G
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Add every Google My Business review as a Zoho CRM contact and send a notification email in Gmail
New Google My Business reviews become active Zoho CRM contacts instantly while Gmail notifies your support team, eliminating manual data entry.
G
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Create a Zoho CRM lead from every Google My Business post interaction and send an email brief in Gmail
Turn engagement from Google My Business posts into Zoho CRM leads and notify your sales reps directly through Gmail.
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G
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When a Zoho CRM lead is updated, reply to the Google My Business review and notify staff in Gmail
Keep your online reputation managed while Gmail alerts your team whenever customer records change in Zoho CRM.
G
C
Z
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Use ChatGPT to analyse Google My Business reviews, update Zoho CRM contacts, and email a summary via Gmail
AI analyses review sentiment while Zoho CRM stores the record and Gmail delivers a concise briefing to your managers.

Supported triggers and actions for Google My Business and Zoho CRM

Mix and match to build the exact automation you need

Google My Business
Google My Business Triggers & Actions
Review is submitted in Google My Business
Triggers the automation when a review is submitted
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Post is created in Google My Business
Triggers the automation when a new post is created
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Create post in Google My Business
Creates and publish a new post
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Reply to Review in Google My Business
Generates a response to a given message
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Zoho CRM
Zoho CRM Triggers & Actions
Contact is created in Zoho CRM
Triggers the automation when a new contact is created
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Contact is updated in Zoho CRM
Triggers the automation when a contact is updated
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Instant
Module entry is created/updated in Zoho CRM
Triggers the automation when a module entry is created or updated
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Instant
Module entry is updated in Zoho CRM
Triggers the automation when any module entry is modified
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Instant
Module entry is added in Zoho CRM
Triggers the automation when a new entry is added to a module
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Lead is created in Zoho CRM
Triggers the automation when a new lead is created
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Lead is updated in Zoho CRM
Triggers the automation when the lead information is updated
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User is created in Zoho CRM
Triggers the automation when a new user is created
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Create or Update Lead in Zoho CRM
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Add attachment in Zoho CRM
Adds an attachment to an email or message
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Create module entry in Zoho CRM
Creates a new entry in a module
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Create or Update Module Entry in Zoho CRM
Creates or updates an entry in a module
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Update module entry in Zoho CRM
Updates the information for a module entry
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Search module entry in Zoho CRM
Searches for a module entry
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Get module entry by Id in Zoho CRM
Retrieves a module entry using its id
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Create or Update Contact in Zoho CRM
Adds or update contact information
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Search contact in Zoho CRM
Finds and retrieves contact information
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Convert lead in Zoho CRM
Convert potential leads into customers
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Search lead in Zoho CRM
Retrieves information for a particular lead
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Add note to module entry in Zoho CRM
Adds a note to a module entry
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Add tag in Zoho CRM
Adds tags to particular items based on predefined criteria
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What can you automate with Google My Business + Zoho CRM?

Streamline your customer feedback loops and lead generation workflows with robust automated connections.

What you can automate?
🔄
Turn every review into a CRM contact
Capture customer feedback the moment it is submitted on Google My Business and generate clean contact records in Zoho CRM automatically. Eliminate manual copy-pasting and ensure no review is ever overlooked.
📋
Capture every review field and detail
Map star ratings, comment text, and reviewer names into specific Zoho CRM fields instead of losing valuable context. Your database becomes a rich source for customer analysis and targeted follow-up.
🔔
Alert your team instantly on new feedback
Notify your support or sales staff the second a new review or post interaction lands in Google My Business. Fast internal alerts empower your team to resolve issues and engage prospects rapidly.
🔀
Route records based on review sentiment
Trigger different workflows depending on whether a review is positive or negative. Send positive feedback to marketing lists while routing critical issues straight to senior support staff.
🔄
Keep customer records updated across systems
Synchronise changes made in Zoho CRM back to your review management workflows. Keep your business information accurate and your customer profiles up to date at all times.
🛡️
Prevent duplicate contacts and leads
Search existing database records before creating new entries to avoid cluttering your CRM with duplicates. Intelligent upsert logic ensures clean and reliable contact management.
⏱️
Handle review replies and status changes
Automate responses to customer reviews in Google My Business whenever corresponding status updates occur in Zoho CRM. Keep your online reputation actively managed with zero manual effort.
🚀
Extend flows to messaging apps like Slack
Connect Google My Business and Zoho CRM to Slack for instant team broadcasts. Push review notifications and lead summaries straight into your departmental communication channels.
And much more...

Who is Google My Business + Zoho CRM integration for?

Local businesses, marketing agencies, and customer support teams use this integration to eliminate manual data entry, streamline review management, and accelerate lead follow-up.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Agency account managers
Agency account managers
Sales teams
Sales teams
Operations managers
Operations managers
Customer success leads
Customer success leads
📈
Performance marketers
You're reviewing customer feedback across locations, but your CRM contacts only update when someone manually exports reviews, so the sentiment counts you're tracking against are always a few hours behind — with this integration, every new review lands in your CRM instantly and your data stays current.
🚨
Customer support leads
You need to resolve negative customer reviews immediately, but notifications get buried in crowded inboxes and your team finds out too late — with this integration, every review submission creates a CRM ticket instantly and alerts your agents without delay.
📊
Agency account managers
You answer to local clients who want to see daily review metrics and lead generation progress, but compiling manual reports takes hours every week — this integration means all review data flows straight into your CRM automatically, giving clients real-time visibility.
⚡
Sales teams
The volume of local engagement makes it impossible to keep up by hand, leaving prospective leads waiting days for a reply — automating both apps means every inquiry becomes a structured CRM record the moment it happens.
🔄
Operations managers
You own the customer onboarding pipeline and depend on someone upstream to hand over review data before work can begin — connecting these apps means contact handoffs happen automatically without missed steps or stalled accounts.
🗂️
Customer success leads
You need a reliable customer history, but manual copy-pasting leaves frequent gaps in your tracking records — this integration means every interaction and review is logged permanently in your CRM database.
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Why choose Integrately to automate Google My Business + Zoho CRM

Build and manage your Google My Business + Zoho CRM automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Google My Business + Zoho CRM with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
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2
Connect Accounts
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3
Automation is ready
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Frequently Asked Questions

How do I connect Google My Business to Zoho CRM?
Frequently Asked Questions
You can connect Google My Business to Zoho CRM instantly using 1-click automations on Integrately or by asking Integrately AI to build the workflow. It links your reviews and posts directly to your CRM contacts and leads, and you can also connect Gmail, Slack, and Google Sheets.
Can I automatically create Zoho CRM contacts from new Google My Business reviews?
Frequently Asked Questions
Can I connect Google My Business, Zoho CRM, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Google My Business and Zoho CRM?
Frequently Asked Questions
How does Google My Business handle review data during automation?
Frequently Asked Questions
Can Zoho CRM contacts be updated automatically from reviews?
Frequently Asked Questions
Do I need coding skills to automate Google My Business and Zoho CRM?
Frequently Asked Questions
Is the Google My Business and Zoho CRM integration free?
Frequently Asked Questions
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