HelpScout + Lemlist Integration

Integrate HelpScout to Lemlist in one click, or tell Integrately AI how you want each customer handled. Qualify and segment customers, add them to your outreach campaigns, update your lists, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • HelpScout
    Agent is replied in HelpScout Instant
  • HelpScout
    Customer is replied in HelpScout Instant
  • HelpScout
    Conversion is created in HelpScout Instant
  • HelpScout
    Conversion tags are updated in HelpScout Instant
  • HelpScout
    Conversation is assigned in HelpScout Instant
  • HelpScout
    Customer is created in HelpScout
  • Lemlist
    Email is opened in Lemlist Instant
  • Lemlist
    Email is clicked in Lemlist Instant
  • Lemlist
    Email is replied in Lemlist Instant
  • Lemlist
    Email is sent in Lemlist Instant
  • Lemlist
    Email is interested in Lemlist Instant
  • Lemlist
    Email is unsubscribed in Lemlist Instant
  • Lemlist
    Email is bounced in Lemlist Instant
  • Lemlist
    Email is failed to send in Lemlist Instant
  • Lemlist
    Recipient has unsubscribed in Lemlist
  • Lemlist
    Campaign is created in Lemlist
Arrow Right
2.
  • HelpScout
    Create conversation in HelpScout
  • HelpScout
    Search conversation in HelpScout
  • HelpScout
    Create customer in HelpScout
  • HelpScout
    Search customer in HelpScout
  • HelpScout
    Add note in HelpScout
  • HelpScout
    Update customer properties in HelpScout
  • HelpScout
    Update customer in HelpScout
  • HelpScout
    Search user in HelpScout
  • HelpScout
    Send reply in HelpScout
  • HelpScout
    Search mailbox in HelpScout
  • HelpScout
    Get week report in HelpScout
  • HelpScout
    Get day report in HelpScout
  • HelpScout
    Get custom report in HelpScout
  • Lemlist
    Add buddy-to-be to Campaign in Lemlist
  • Lemlist
    Remove buddy-to-be from campaign in Lemlist
  • Lemlist
    Remove buddies-to-be from unsubscribed list in Lemlist
  • Lemlist
    Add recipient to unsubscribe list in Lemlist
  • Lemlist
    Search lead in Lemlist

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Ready Workflows Ready Workflows for HelpScout + Lemlist Integration

Capture support contacts, add them to outreach campaigns, track responses, and update customer profiles, all in just one click.

Most popular automationmost-popular-automations
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Connect more apps to your HelpScout + Lemlist flow

Sync your outreach and support data with your CRM, schedule follow-ups, and alert your team the moment a campaign gets a reply. Pick a combination and activate it in one click.

HelpScout
Lemlist
+
HubspotHubspot (6)
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CalendlyCalendly (4)
+
SlackSlack (5)
+
GmailGmail (4)
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Google SheetsGoogle Sheets (4)
+
AsanaAsana (4)
H
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Add every new HelpScout customer to a Lemlist campaign, and create a contact in HubSpot
New HelpScout customers are added to Lemlist campaigns and recorded in HubSpot instantly, eliminating manual data entry across platforms.
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H
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When an email is replied in Lemlist, send a reply in HelpScout and update the contact in HubSpot
Lemlist email replies automatically trigger a HelpScout response and update HubSpot records so outreach and support stay perfectly aligned.
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H
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If a Lemlist email is marked interested, create a conversation in HelpScout and add a deal in HubSpot
Interested leads from Lemlist open HelpScout conversations and generate HubSpot deals automatically for your sales team.
H
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When a conversion is created in HelpScout, remove the lead from Lemlist campaigns and update HubSpot
Converted HelpScout customers are removed from active Lemlist campaigns and updated in HubSpot automatically.
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Use ChatGPT to summarise HelpScout conversations, update Lemlist lead notes, and log them in HubSpot
ChatGPT summarises customer conversations from HelpScout before updating Lemlist notes and saving records in HubSpot.
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When a Lemlist email bounces, add a note in HelpScout and update the contact status in HubSpot
Bounced Lemlist emails log a note in HelpScout and update contact records in HubSpot to keep your database clean.

Supported triggers and actions for HelpScout and Lemlist

Mix and match to build the exact automation you need

HelpScout
HelpScout Triggers & Actions
Instant
Agent is replied in HelpScout
Triggers the automation when an agent is replied
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Instant
Customer is replied in HelpScout
Triggers the automation when a customer is replied
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Instant
Conversion is created in HelpScout
Triggers the automation when a conversion occurs
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Instant
Conversion tags are updated in HelpScout
Triggers the automation when conversion tags are updated
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Instant
Conversation is assigned in HelpScout
Triggers the automation when someone is assigned to a conversation
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Customer is created in HelpScout
Triggers the automation when a new customer is created
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Create conversation in HelpScout
Start a new conversation with speicified recipients
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Search conversation in HelpScout
Searches for keywords within a conversation
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Create customer in HelpScout
Adds a new customer to the database
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Search customer in HelpScout
Locates and retrieves customer information
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Add note in HelpScout
Adds a note to the selected item
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Update customer properties in HelpScout
Updates customer information and properties based on particular criteria
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Update customer in HelpScout
Updates a customer's information
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Search user in HelpScout
Searches for a user
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Send reply in HelpScout
Sends a reply
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Search mailbox in HelpScout
Searches for a mailbox
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Get week report in HelpScout
Generates a report summarizing tasks completed and progress made in the past week
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Get day report in HelpScout
Retrieves and summarize daily activity and performance data for review
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Get custom report in HelpScout
Generates a personalized report based on particular criteria
Try it →
Lemlist
Lemlist Triggers & Actions
Instant
Email is opened in Lemlist
Triggers the automation when an email is opened
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Instant
Email is clicked in Lemlist
Triggers the automation when an email link is clicked by the recipient
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Instant
Email is replied in Lemlist
Triggers the automation when you reply to an incoming email
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Instant
Email is sent in Lemlist
Triggers the automation when an email is sent
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Instant
Email is interested in Lemlist
Triggers the automation when an email recipient shows interest
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Instant
Email is unsubscribed in Lemlist
Triggers the automation when an email is unsubscribed from a mailing list
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Instant
Email is bounced in Lemlist
Triggers the automation when an email bounces back
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Instant
Email is failed to send in Lemlist
Triggers the automation when any email delivery fails
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Recipient has unsubscribed in Lemlist
Triggers the automation when a recipient unsubscribes
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Campaign is created in Lemlist
Triggers the automation when a new campaign is created
Try it →
Add buddy-to-be to Campaign in Lemlist
Adds a designated buddy-to-be to a campaign for targeted communication
Try it →
Remove buddy-to-be from campaign in Lemlist
Removes a buddy-to-be from a campaign
Try it →
Remove buddies-to-be from unsubscribed list in Lemlist
Removes buddies-to-be from the unsubscribed list
Try it →
Add recipient to unsubscribe list in Lemlist
Prevents a recipient from receiving any further email communications
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Search lead in Lemlist
Retrieves information for a particular lead
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What can you automate with HelpScout + Lemlist?

Streamline your customer support and email outreach by automating data flow between HelpScout and Lemlist.

What you can automate?
🚀
Add new customers to campaigns automatically
Automatically enroll every new HelpScout customer into your targeted Lemlist outreach campaigns the moment their profile is created.
📝
Capture every submitted customer field
Map all available HelpScout customer details and custom properties directly into Lemlist campaign fields without missing key data.
🔔
Notify your team the second an email gets replied
Send instant notifications to your team whenever a prospect replies to an outreach email or shows interest in Lemlist.
🔀
Route campaigns based on customer tags
Enroll contacts into different Lemlist campaigns depending on conversation tags or customer properties updated in HelpScout.
🔄
Keep profile records synchronized across tools
Automatically update customer properties and lead details in both HelpScout and Lemlist as changes occur in either platform.
🛡️
Prevent duplicate entries during imports
Search existing customer and lead records before creation to ensure clean databases without duplicate entries.
📉
Handle email bounces and unsubscribes cleanly
Automatically add bounced or unsubscribed Lemlist contacts to exclusion lists and log notification notes in HelpScout.
🌐
Extend your workflow to team communication apps
Connect your HelpScout and Lemlist core workflow with Slack to alert team channels on important campaign milestones.
And much more...

Who is HelpScout + Lemlist integration for?

Support managers, outreach teams, and sales reps looking to bridge customer conversations and email campaigns need this automation to eliminate manual data entry.

Support and outreach analysts
Support and outreach analysts
Sales development reps
Sales development reps
Account managers
Account managers
Customer success teams
Customer success teams
Outreach coordinators
Outreach coordinators
Operations managers
Operations managers
📈
Support and outreach analysts
You're tracking customer outreach metrics across multiple platforms, but your reports only update when someone manually exports data, so the response counts you're reviewing are always a few hours behind — automating both apps means every new customer interaction lands instantly and your data stays current.
Sales development reps
You need to follow up the moment a support interaction opens up new outreach opportunities, but you find out too late after manual handoffs, so prospective leads go cold — with this integration, every new customer record triggers outreach immediately and your pipeline moves fast.
📋
Account managers
You answer to clients who want immediate visibility into support and outreach performance, but pulling manual status reports wastes valuable hours every week — integrating these apps means client updates flow automatically and progress reports are always ready.
👥
Customer success teams
You're managing a massive volume of customer profiles and outreach campaigns by hand, leading to missed follow-ups and lost context across your teams — this integration means every new conversation and campaign update syncs effortlessly without manual data entry.
🔗
Outreach coordinators
You own the email campaign phase and depend on customer support teams to hand over new leads, but manual handoffs cause frustrating delays in your daily schedule — connecting these apps means campaign additions happen the second a customer profile is created.
🗂️
Operations managers
You need a reliable, gap-free history of every customer interaction and email campaign status across your entire tech stack, but manual logging always leaves missing entries — with this integration, every single record is logged accurately and your database remains complete.
Our team

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Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate HelpScout + Lemlist

Build and manage your HelpScout + Lemlist automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect HelpScout + Lemlist with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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3
Automation is ready
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Frequently Asked Questions

How do I connect HelpScout to Lemlist?
Frequently Asked Questions
You can connect HelpScout to Lemlist in 1 click using ready-made templates on Integrately or by asking Integrately AI to build the automation for you. It takes just minutes to set up your workflow alongside apps like HubSpot, Slack, and Google Sheets with 1,500+ integrations available.
Can I automatically add new HelpScout customers to Lemlist campaigns?
Frequently Asked Questions
Can I connect HelpScout, Lemlist, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for HelpScout and Lemlist?
Frequently Asked Questions
How are customer updates handled between HelpScout and Lemlist?
Frequently Asked Questions
Can I trigger Lemlist campaigns based on HelpScout conversation updates?
Frequently Asked Questions
Do I need coding skills to set up this integration?
Frequently Asked Questions
Is the HelpScout and Lemlist integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

You Can Also Connect HelpScout or Lemlist With 1500+ Other Apps

HelpScout
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Lemlist
Popular Lemlist Integrations
Sync Lemlist with CRM, email, and analytics tools to keep your outreach campaigns running smoothly.
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