Create Hive action for new Jira Service Desk ticket
Jira Service Desk + Hive Integration
Jira Service Desk + Hive Integration
Integrate Hive to Jira Service Desk in one click, or tell Integrately AI how you want each action handled. Create service requests, log updates, alert your team, and track progress automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Action is created in Hive- Action is updated in Hive
2.
- Search request in Jira Service Desk
- Comment on request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Create action in workspace in Hive
- Create action in project in Hive
- Send message in Hive
- Create project in Hive
- Add comment to action in Hive
Trusted by experts at...
Ready Workflows for Hive + Jira Service Desk Integration
Capture requests, organise actions, keep projects updated, alert your team, and send follow-ups, all in just one click.
Most popular automation
Send Hive message for new Jira Service Desk ticket
It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - Hive integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in Hive notifying you. This way, you can jump on the issue right away and provide the support your customers need.
Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Hive messages for new Jira Service Desk tickets today - your customers will appreciate it!
See morePlus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Hive messages for new Jira Service Desk tickets today - your customers will appreciate it!
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Hive + Jira Service Desk flow
Connect your favourite apps to sync support tickets, notify teammates, and manage project deliverables after your core workflow finishes. Pick a combination and activate it in one click.
+
Slack (8)
Slack (8) +
Confluence (8)
Confluence (8) +
GitHub (8)
GitHub (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
Google Drive (8)
Google Drive (8) +
Gmail (8)
Gmail (8) H
J
S
Create a Jira Service Desk request for every new Hive action, and notify your support channel in Slack
New Hive actions appear as Jira Service Desk requests instantly and your support channel hears about it in Slack, so nobody re-types a task or misses a customer issue.
J
H
S
Create an action in Hive whenever a new Jira Service Desk request is created, and post an update in Slack
New Jira Service Desk requests automatically generate a Hive action and alert your team in Slack, ensuring rapid triage and follow-up.
J
H
S
When a Jira Service Desk request is updated, add a comment in Hive and notify your team in Slack
Jira Service Desk updates instantly add comments to Hive actions and alert your team in Slack, keeping everyone aligned on progress.
H
J
S
When a Hive action is updated, search request in Jira Service Desk and send an update in Slack
Hive action updates trigger a Jira Service Desk search and notify your team in Slack, maintaining seamless communication.
H
J
S
If a Hive action is marked high priority, create a Jira Service Desk request and alert the management channel in Slack
High-priority Hive actions instantly create urgent Jira Service Desk requests and notify management in Slack.
J
H
S
When a Jira Service Desk request is resolved, add a closing comment to Hive and post the update in Slack
Resolved support requests automatically comment on Hive actions and announce completion in Slack.
J
H
S
Use Claude to summarise every new Jira Service Desk request, create a Hive action, and post the brief in Slack
Claude summarises new Jira Service Desk requests, generates a Hive action with the summary, and briefs your team in Slack.
H
J
S
Turn every Hive action into a Jira Service Desk request, save details in Google Drive, and announce it in Slack
Hive actions generate Jira Service Desk requests, archive project documents in Google Drive, and notify your team in Slack.
Supported triggers and actions for Jira Service Desk and Hive
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
What can you automate with Hive + Jira Service Desk?
Streamline your support and project management workflows by connecting Hive actions directly to Jira Service Desk requests.
🔄
Create Jira Service Desk requests from new Hive actions
Automatically generate a new request in Jira Service Desk the moment an action is created in Hive. Eliminate manual copying and ensure no project task slips through the cracks.
📝
Capture every submitted field and project detail
Map all available action parameters, descriptions, and metadata directly into your Jira Service Desk requests instead of basic summaries. Your tickets become comprehensive records for support agents.
🔔
Notify the right team member instantly
Trigger automated team notifications or status updates the second a support request or project action is created. Keep your entire department aligned without chasing down updates.
🔀
Route requests based on submitted priority fields
Apply conditional logic to direct high-priority Hive actions into urgent Jira Service Desk queues while standard tasks route normally. Customise your workflow paths effortlessly.
🔄
Keep destinations synchronized as things change
Automatically update corresponding records across Hive and Jira Service Desk whenever status changes occur. Maintain single sources of truth across your entire operational tech stack.
🔍
Search and update instead of creating duplicates
Check for existing records before writing new entries to prevent messy duplicate tickets. Keep your support queues clean and organised without manual auditing.
✅
Handle later status changes and ticket resolutions
Trigger automated follow-up actions, comments, or archive routines when a Jira Service Desk request is resolved or closed. Close out project cycles seamlessly.
💬
Extend your workflow to Slack and other apps
Connect your core Hive and Jira Service Desk integration with Slack to broadcast real-time alerts, share summaries, and keep cross-functional teams instantly informed.
And much more...
Who is Hive + Jira Service Desk integration for?
Operations teams, support managers, and project coordinators use this integration to automate ticket creation, eliminate manual data entry, and keep workflows aligned.
Performance marketers
Support team leads
Operations managers
Project coordinators
Client service reps
Product managers
📈
Performance marketers
You're running multi-channel campaigns but your project board only updates when someone manually exports requests, so your milestone counts are always hours behind — with this integration, every new action lands in your help desk instantly and your tracking stays current.
🎧
Support team leads
You manage incoming customer inquiries across multiple channels but find out about escalated project tasks too late, leaving clients waiting for answers — automating both apps means every Hive action immediately generates a Jira Service Desk request so your agents can act without delay.
📋
Operations managers
You report on project delivery timelines to stakeholders but spend hours cross-referencing disparate platform records by hand — connecting these apps means all task updates and support requests sync automatically so your reports are always accurate.
⚡
Project coordinators
Your team handles high volumes of tasks daily and manual handoffs between project boards and support queues inevitably lead to missed requests — with this integration, every action and ticket transitions smoothly without human error.
🤝
Client service reps
You depend on upstream project teams to hand over completed deliverables before you can update customers, creating frustrating bottlenecks — automating both apps means support tickets update the moment project actions change so you can communicate proactively.
🗂️
Product managers
You need a reliable audit history of feature requests and bug reports but keep finding gaps where manual logging was forgotten — this integration means every record is captured instantly and your project history remains complete.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Jira Service Desk + Hive
Build and manage your Jira Service Desk + Hive automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + Hive with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Jira Service Desk + Hive Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
Trusted by 42,000+ Customers
Highest Rated Integration Platform on G2
P
ProductHunt
Most upvoted product of the month
Connect Jira Service Desk + Hive Now
In Just 1 Click!
Frequently Asked Questions
How do I connect Hive to Jira Service Desk?
You can connect Hive to Jira Service Desk in 1 click using ready templates or ask Integrately AI to build your automation with apps like Slack, Confluence, and Gmail.
Can I automatically create Jira Service Desk requests from new Hive actions?
Can I connect Hive, Jira Service Desk, and Slack?
What is a good Zapier alternative for Hive and Jira Service Desk?
How does Hive handle action triggers in automations?
How do Jira Service Desk requests update project records?
Do I need coding skills to automate Hive and Jira Service Desk?
Is the Hive and Jira Service Desk integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
You Can Also Connect Hive or Jira Service Desk With 1500+ Other Apps
Popular Hive Integrations
Connect Hive with project management, team collaboration, and tracking tools to organize your deliverables.
See All
Hive Integrations
Hive Integrations
No popular apps found
Popular Jira Service Desk Integrations
Sync Jira Service Desk with customer support, CRM, and communication platforms to streamline ticket management.
See All
Jira Service Desk Integrations
Jira Service Desk Integrations
No popular apps found
