Hive + Zendesk Integration

Integrate Hive to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Create tickets, add comments, update organizations, and notify your team automatically.

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1.
  • Hive
    Action is created in Hive
  • Hive
    Action is updated in Hive
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Hive
    Create action in workspace in Hive
  • Hive
    Create action in project in Hive
  • Hive
    Send message in Hive
  • Hive
    Create project in Hive
  • Hive
    Add comment to action in Hive
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Hive + Zendesk Integration

Create Zendesk tickets, add comments, update user profiles, and sync organizations, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Hive Integration

Send Hive message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Hive integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Hive notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Hive messages for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your Hive + Zendesk flow

Sync your customer support data with team collaboration tools, documentation platforms, and cloud storage once tickets and actions are logged. Pick a combination and activate it in one click.

Hive
Zendesk
+
SlackSlack (6)
+
Jira Software CloudJira Software Cloud (4)
+
ConfluenceConfluence (4)
+
SalesforceSalesforce (4)
+
Google DriveGoogle Drive (4)
+
Google CalendarGoogle Calendar (4)
H
Z
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Create a Zendesk ticket from every new Hive action, and notify your team in Slack.
New Hive actions instantly generate a Zendesk ticket and your team hears about it in Slack, keeping support and projects aligned.
Z
H
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When a Zendesk ticket is updated, create an action in Hive and post an alert in Slack.
Zendesk ticket updates immediately trigger a Hive action and notify your team in Slack.
Z
H
S
When a Zendesk ticket is solved, update the Hive action and notify your team in Slack.
Solved Zendesk tickets update your Hive workspace automatically and post a confirmation in Slack.
Z
H
S
If a new Zendesk ticket has high priority, create a Hive action and alert your team in Slack.
High-priority Zendesk tickets instantly create Hive actions and trigger urgent Slack notifications.
Z
H
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Use Claude to summarise every new Zendesk ticket, create a Hive action, and post the brief in Slack.
Claude summarises incoming Zendesk tickets, creates a Hive action, and shares the brief in Slack.
H
Z
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When a Hive action is updated, add a comment to the Zendesk ticket and notify your team in Slack.
Hive action updates automatically add comments to Zendesk tickets and alert your team in Slack.

Supported triggers and actions for Hive and Zendesk

Mix and match to build the exact automation you need

Hive
Hive Triggers & Actions
Action is created in Hive
Triggers the automation when a new action is created
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Action is updated in Hive
Triggers the automation when action is updated
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Create action in workspace in Hive
Creates a new action within the workspace
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Create action in project in Hive
Creates a new action for a particular project
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Send message in Hive
Sends a new message
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Create project in Hive
Creates a new project
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Add comment to action in Hive
Adds a comment to a action in the workflow
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Hive + Zendesk?

Streamline your customer support and project management workflows with powerful automation.

What you can automate?
🔄
Sync tickets and workspace actions instantly
Create a Zendesk ticket automatically whenever a new Hive action is created, keeping your support and project teams perfectly aligned.
📋
Capture every submitted ticket field
Map all custom ticket attributes from Zendesk directly into your Hive actions instead of just basic names, ensuring your team has complete context.
🔔
Notify the right team member immediately
Send instant alerts to your support channel or project leads the moment a critical ticket or action is updated.
🔀
Route workflows based on ticket priority
Trigger specific project assignments in Hive depending on the priority level submitted in your Zendesk tickets.
🔄
Keep project statuses up to date
Automatically update Hive action statuses when customer support tickets are solved or modified in Zendesk.
🔍
Prevent duplicate records across tools
Search existing tickets and workspace actions before creating new entries, keeping your databases clean and organised.
⏱️
Handle later status changes smoothly
Trigger follow-up tasks in Hive when support tickets are reopened, escalated, or marked as solved.
💬
Extend your workflow to team messaging
Connect your core Hive and Zendesk automation to Slack for instant team announcements and notifications.
And much more...

Who is Hive + Zendesk integration for?

Customer support teams and project managers connecting Hive and Zendesk eliminate manual data entry, ensuring support tickets and team actions stay perfectly aligned.

Operations Directors
Operations Directors
Support Team Leads
Support Team Leads
Client Success Managers
Client Success Managers
Customer Support Agents
Customer Support Agents
Project Coordinators
Project Coordinators
Quality Assurance Leads
Quality Assurance Leads
📈
Operations Directors
You're reviewing support metrics but your project tracker only updates when someone manually logs resolved tickets, so the completion counts you're reporting are always a few hours behind — with this integration, every solved ticket updates your Hive workspace instantly and your metrics stay accurate.
⚡
Support Team Leads
You manage incoming customer requests in Zendesk but need project teams to act on them in Hive, so urgent issues get delayed while agents copy details by hand — with this integration, every new ticket creates a Hive action instantly and your team starts working without delay.
🤝
Client Success Managers
Your clients ask for progress updates on their support tickets while your team tracks deliverables in Hive, leaving you scrambling to piece together status reports — with this integration, every ticket update syncs to your workspace automatically and you share accurate progress instantly.
📊
Customer Support Agents
You handle hundreds of support inquiries daily and waste valuable time creating manual tracking items for engineering teams in Hive — with this integration, every ticket generates a project action automatically and your queue stays clear.
⚙️
Project Coordinators
You depend on support agents to hand over customer issues so you can assign tasks in Hive, leading to communication gaps and missed follow-ups — with this integration, every Zendesk ticket creates a structured action automatically and handovers happen without friction.
🗂️
Quality Assurance Leads
You audit support resolution history but keep finding discrepancies between customer tickets and internal project logs — with this integration, every action update syncs bidirectionally and your audit trail remains complete.
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Why choose Integrately to automate Hive + Zendesk

Build and manage your Hive + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Hive + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Hive to Zendesk?
Frequently Asked Questions
You can connect Hive to Zendesk instantly using 1-click automations on Integrately, or use Integrately AI to build custom workflows across Slack, Jira Software Cloud, and other apps.
Can I automatically create a Zendesk ticket when a Hive action is created?
Frequently Asked Questions
Can I connect Hive, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Hive and Zendesk?
Frequently Asked Questions
How does Hive handle action data in this integration?
Frequently Asked Questions
How does Zendesk pass ticket data to Hive?
Frequently Asked Questions
Do I need coding skills to automate Hive and Zendesk?
Frequently Asked Questions
Is the Hive and Zendesk integration free?
Frequently Asked Questions
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