Jira Service Desk + HubSpot Integration

Integrate HubSpot to Jira Service Desk in one click, or tell Integrately AI how you want each ticket handled. Route service requests, assign support agents, notify your team, and track ticket resolution automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • HubSpot
    Contact is created in a list in HubSpot
  • HubSpot
    Contact is created in HubSpot
  • HubSpot
    Contact is updated in HubSpot
  • HubSpot
    Company is created in HubSpot
  • HubSpot
    Company is updated in HubSpot
  • HubSpot
    Deal is created in HubSpot
  • HubSpot
    Deal stage is changed in HubSpot
  • HubSpot
    Deal is updated in HubSpot
  • HubSpot
    Task is created in HubSpot
  • HubSpot
    Task is updated in HubSpot
  • HubSpot
    Task is marked as done in HubSpot
  • HubSpot
    Quote is created in HubSpot
  • HubSpot
    Quote is created or updated in HubSpot
  • HubSpot
    New Line item is created in HubSpot
  • HubSpot
    LineItem is created/updated in HubSpot
  • HubSpot
    Product is created in HubSpot
  • HubSpot
    Product is updated in HubSpot
  • HubSpot
    Form is submitted in HubSpot
  • HubSpot
    Email event is created in HubSpot
  • HubSpot
    Engagement is created in HubSpot
  • HubSpot
    Engagement is created/modified in HubSpot
  • HubSpot
    Blog post is created in HubSpot
  • HubSpot
    Blog tag is created in HubSpot
  • HubSpot
    Social media message is broadcasted in HubSpot
  • HubSpot
    Email subscription timeline is created in HubSpot
  • HubSpot
    Ticket is created in HubSpot
  • HubSpot
    Ticket is updated in HubSpot
  • HubSpot
    File is created/uploaded in HubSpot
  • HubSpot
    Form is created in HubSpot
Arrow Right
2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • HubSpot
    Associate contact with company in HubSpot
  • HubSpot
    Uninstall App in HubSpot
  • HubSpot
    Associate Deal with Contact in HubSpot
  • HubSpot
    Associate Deal with Company in HubSpot
  • HubSpot
    Associate engagement with related object in HubSpot
  • HubSpot
    Remove email subscription in HubSpot
  • HubSpot
    Create contact in HubSpot
  • HubSpot
    Update contact in HubSpot
  • HubSpot
    Add contact to a list in HubSpot
  • HubSpot
    Remove contact from list in HubSpot
  • HubSpot
    Create or Update contact in HubSpot
  • HubSpot
    Get contact by id in HubSpot
  • HubSpot
    Archive contact in HubSpot
  • HubSpot
    Create company in HubSpot
  • HubSpot
    Update company in HubSpot
  • HubSpot
    Get company by id in HubSpot
  • HubSpot
    Archive company in HubSpot
  • HubSpot
    Create deal in HubSpot
  • HubSpot
    Update deal in HubSpot
  • HubSpot
    Get deal by id in HubSpot
  • HubSpot
    Archive deal in HubSpot
  • HubSpot
    Create task in HubSpot
  • HubSpot
    Update task in HubSpot
  • HubSpot
    Mark task as completed in HubSpot
  • HubSpot
    Archive task in HubSpot
  • HubSpot
    Create note in HubSpot
  • HubSpot
    Add note to contact in HubSpot
  • HubSpot
    Add note to deal in HubSpot
  • HubSpot
    Upload file in HubSpot
  • HubSpot
    Create engagement in HubSpot
  • HubSpot
    Create blog post in HubSpot
  • HubSpot
    Create blog tag in HubSpot
  • HubSpot
    Get quote by id in HubSpot
  • HubSpot
    Create line-item in HubSpot
  • HubSpot
    Update line-item in HubSpot
  • HubSpot
    Get line-item by id in HubSpot
  • HubSpot
    Archive line-item in HubSpot
  • HubSpot
    Create ticket in HubSpot
  • HubSpot
    Update ticket in HubSpot
  • HubSpot
    Get ticket by id in HubSpot
  • HubSpot
    Archive ticket in HubSpot
  • HubSpot
    Get associated records in HubSpot
  • HubSpot
    Get deal associated records in HubSpot
  • HubSpot
    Associate task with contact in HubSpot
  • HubSpot
    Associate ticket to related object in HubSpot
  • HubSpot
    Associate deal with line item in HubSpot
  • HubSpot
    Remove Association in HubSpot
  • HubSpot
    Create form submission in HubSpot
  • HubSpot
    Create social media message in HubSpot
  • HubSpot
    Add contact to workflow in HubSpot
  • HubSpot
    Retrieve signed URL for file in HubSpot
  • HubSpot
    Create product in HubSpot
  • HubSpot
    Update product in HubSpot
  • HubSpot
    Get product by id in HubSpot
  • HubSpot
    Archive product in HubSpot
  • HubSpot
    Get owner by Id in HubSpot
  • HubSpot
    Get form by id in HubSpot
  • HubSpot
    Get owner by Email in HubSpot
  • HubSpot
    Get pipeline stage details in HubSpot
  • HubSpot
    Search contact in HubSpot
  • HubSpot
    Search contact by email in HubSpot
  • HubSpot
    Search company in HubSpot
  • HubSpot
    Search company by name in HubSpot
  • HubSpot
    Search company by domain in HubSpot
  • HubSpot
    Search company by website in HubSpot
  • HubSpot
    Search deal in HubSpot
  • HubSpot
    Search deal by name in HubSpot
  • HubSpot
    Search task by title in HubSpot
  • HubSpot
    Search blog by name in HubSpot
  • HubSpot
    Search tickets in HubSpot
  • HubSpot
    Search products in HubSpot
  • HubSpot
    Search line items in HubSpot
  • HubSpot
    Search blog tag in HubSpot

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Ready Workflows Ready Workflows for HubSpot + Jira Service Desk Integration

Create service requests, update ticket details, route issues, notify support teams, and track resolution, all in just one click.

Most popular automationsmost-popular-automations
Jira Service Desk + HubSpot Integration

Create HubSpot contact from new Jira Service Desk ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in HubSpot. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - HubSpot integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in HubSpot.

This makes it easy to keep track of your support tickets and contacts in one place.
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HubSpot + Jira Service Desk Integration

Create Jira Service Desk ticket for new HubSpot deal

HubSpot is a great tool for managing customer relationships. However, when an deal is created in HubSpot, it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.

A solution to this problem is to create a ticket in Jira Service Desk whenever an deal is created in HubSpot. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your HubSpot + Jira Service Desk flow

Bring in messaging tools, email notifications, and customer records to keep your entire team aligned as service requests move through your pipeline. Pick a combination and activate it in one click.

Jira Service Desk
HubSpot
+
SlackSlack (4)
+
GmailGmail (4)
+
SalesforceSalesforce (4)
+
Google DriveGoogle Drive (4)
+
TrelloTrello (4)
+
ZoomZoom (4)
H
J
S
Create a Jira Service Desk request for every new HubSpot ticket, and notify your support channel in Slack
New HubSpot tickets instantly generate service requests in Jira Service Desk while alerting your support channel in Slack, keeping support agents immediately informed.
J
H
S
When a Jira Service Desk request is updated, update the HubSpot ticket and post the update in Slack
Keep HubSpot tickets synchronised with Jira Service Desk request updates while notifying your support team instantly in Slack.
H
J
S
If a new HubSpot ticket is high priority, create an urgent Jira Service Desk request and alert the escalation channel in Slack
Urgent HubSpot tickets trigger priority Jira Service Desk requests and alert your escalation channel in Slack for immediate triage.
J
H
S
When a Jira Service Desk request is resolved, update the HubSpot ticket status and announce it in Slack
Resolved Jira Service Desk requests update HubSpot ticket statuses automatically while celebrating milestones in Slack.

Supported triggers and actions for Jira Service Desk and HubSpot

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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HubSpot
HubSpot Triggers & Actions
Contact is created in a list in HubSpot
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Contact is created in HubSpot
Triggers the automation when a new contact is created
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Contact is updated in HubSpot
Triggers the automation when a contact is updated
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Company is created in HubSpot
Triggers the automation when a new company is created
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Company is updated in HubSpot
Triggers the automation when a company is updated
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Deal is created in HubSpot
Triggers the automation when a deal is created
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Deal stage is changed in HubSpot
Triggers the automation when a deal stage is changed
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Deal is updated in HubSpot
Triggers the automation when a deal is updated
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Task is created in HubSpot
Triggers the automation when a new task is created
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Task is updated in HubSpot
Triggers the automation when a task is updated
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Task is marked as done in HubSpot
Triggers the automation when a task is marked as completed.
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Quote is created in HubSpot
Triggers the automation when a new quote is created
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Quote is created or updated in HubSpot
Triggers the automation when a quote is created or updated
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New Line item is created in HubSpot
Triggers the automation when a new line item is added
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LineItem is created/updated in HubSpot
Triggers the automation when a LineItem is added or updated
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Product is created in HubSpot
Triggers the automation when a new product is created
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Product is updated in HubSpot
Triggers the automation when a product is updated
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Form is submitted in HubSpot
Triggers the automation when a form is filled
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Email event is created in HubSpot
Triggers the automation when any email event occurs
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Engagement is created in HubSpot
Triggers the automation when any type of engagement is created
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Engagement is created/modified in HubSpot
Triggers the automation when any contact activity is created or updated
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Blog post is created in HubSpot
Triggers the automation when a new blog post is created
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Blog tag is created in HubSpot
Triggers the automation when a new tag is added to blog
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Social media message is broadcasted in HubSpot
Triggers the automation when a social media message is broadcasted
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Email subscription timeline is created in HubSpot
Triggers the automation when tracking is initiated for a contact's email subscription activities
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Ticket is created in HubSpot
Triggers the automation when a new ticket is created
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Ticket is updated in HubSpot
Triggers the automation when a ticket is modified
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File is created/uploaded in HubSpot
Triggers the automation when a particular action in the workflow fails
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Form is created in HubSpot
Triggers the automation when a new form is created
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Associate contact with company in HubSpot
Associates a contact with a company
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Uninstall App in HubSpot
Removes the application from the system.
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Associate Deal with Contact in HubSpot
Link a support Dealto a contact
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Associate Deal with Company in HubSpot
Link a support ticket to a corresponding object
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Associate engagement with related object in HubSpot
Link a support engagement to a corresponding object
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Remove email subscription in HubSpot
Removes an email subscription
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Create contact in HubSpot
Adds a new contact to the database
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Update contact in HubSpot
Updates contact information with new details
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Add contact to a list in HubSpot
Adds a contact to a predefined contact list
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Remove contact from list in HubSpot
Removes a particular contact from a designated list
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Create or Update contact in HubSpot
Adds or update contact information
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Get contact by id in HubSpot
Retrieves a contact's information based on their id
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Archive contact in HubSpot
Archive a particular contact's details for future reference
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Create company in HubSpot
Generates a new company profile with given details
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Update company in HubSpot
Updates company information
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Get company by id in HubSpot
Retrieves a company's details using its id
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Archive company in HubSpot
Archive company files and data for future reference
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Create deal in HubSpot
Generates a new deal with
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Update deal in HubSpot
Updates deal information based on new criteria or changes
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Get deal by id in HubSpot
Retrieves a deal by its id
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Archive deal in HubSpot
Save and store deal information for future reference
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Create task in HubSpot
Creates a new task
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Update task in HubSpot
Updates the task with new information or changes
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Mark task as completed in HubSpot
Marks task as completed
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Archive task in HubSpot
Move completed tasks to a designated archive folder
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Create note in HubSpot
Creates a new note in the particular format
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Add note to contact in HubSpot
Adds a personalized note to a contact
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Add note to deal in HubSpot
Adds a note to a deal
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Upload file in HubSpot
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Create engagement in HubSpot
Logs a new engagement or interaction, such as a call, email, or meeting
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Create blog post in HubSpot
Generates and publish a new blog post
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Create blog tag in HubSpot
Creates tags for blog posts based on content keywords
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Get quote by id in HubSpot
Retrieves a quote using its id
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Create line-item in HubSpot
Creates a new line item
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Update line-item in HubSpot
Updates the details of a line-item
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Get line-item by id in HubSpot
Retrieves a line-item from a database using its id
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Archive line-item in HubSpot
Store a line-item for future reference
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Create ticket in HubSpot
Generates a new ticket
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Update ticket in HubSpot
Updates ticket information
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Get ticket by id in HubSpot
Retrieves a ticket by its id
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Archive ticket in HubSpot
Archive closed tickets for better organization
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Get associated records in HubSpot
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Get deal associated records in HubSpot
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Associate task with contact in HubSpot
Link a task to a contact in the contact list
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Associate ticket to related object in HubSpot
Link a support ticket to a corresponding object
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Associate deal with line item in HubSpot
Associates a deal with a line item
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Remove Association in HubSpot
Removes an association
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Create form submission in HubSpot
Generates a form submission from input data
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Create social media message in HubSpot
Creates a new social media message
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Add contact to workflow in HubSpot
Adds a contact to a workflow
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Retrieve signed URL for file in HubSpot
Retrieves a signed url for a file
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Create product in HubSpot
Generates and launch new products
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Update product in HubSpot
Updates product information
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Get product by id in HubSpot
Retrieves product information using its id
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Archive product in HubSpot
Move discontinued products to an archive folder for future reference
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Get owner by Id in HubSpot
Retrieves owner information based on the provided unique id
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Get form by id in HubSpot
Retrieves a form based on its id
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Get owner by Email in HubSpot
Retrieves owner information based on the provided email address
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Get pipeline stage details in HubSpot
Retrieves detailed information about a stage in a pipeline
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Search contact in HubSpot
Searches and locate contact information
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Search contact by email in HubSpot
Finds and retrieves contact information using their email address
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Search company in HubSpot
Searches for and retrieve detailed information about different companies
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Search company by name in HubSpot
Searches for a company using its name
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Search company by domain in HubSpot
Searches for a company's information based on its domain
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Search company by website in HubSpot
Searches for company information using their website address
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Search deal in HubSpot
Searches and identify the best deals based on particular criteria
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Search deal by name in HubSpot
Searches for a deal by its name
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Search task by title in HubSpot
Searches for a task by title
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Search blog by name in HubSpot
Searches for a blog by name
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Search tickets in HubSpot
Searches for tickets
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Search products in HubSpot
Searches for products
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Search line items in HubSpot
Searches for line items
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Search blog tag in HubSpot
Searches for a blog tag
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What can you automate with HubSpot + Jira Service Desk?

Streamline your customer support operations by connecting CRM tickets and service requests into one unified workflow.

What you can automate?
Create service requests from CRM tickets automatically
Every new ticket created in HubSpot instantly generates a corresponding service request in Jira Service Desk. Eliminate manual data entry and ensure support agents receive requests the moment customers submit them.
📋
Capture every submitted ticket field and attribute
Map all custom form fields, descriptions, and attachments from HubSpot into your Jira Service Desk requests. Your agents get complete context without needing to switch between platforms.
🔔
Alert support teams the moment requests arrive
Notify your support channel in Slack or send confirmation emails in Gmail instantly when a new ticket is logged. Keep your team responsive and ensure zero inquiries slip through the cracks.
🔀
Route requests based on submitted priority or category
Set up conditions to route urgent tickets into high-priority queues and standard inquiries into normal workflows. Direct the right issues to the right specialists automatically.
🔄
Keep ticket statuses synchronized across platforms
When support agents update request statuses in Jira Service Desk, your HubSpot tickets update automatically. Maintain accurate records for sales and customer success teams in real time.
🛡️
Prevent duplicate records with smart search and update
Match existing customer accounts and tickets before creating new entries. Avoid cluttering your helpdesk with duplicate requests from the same customer.
Handle request resolution and closure workflows
When a Jira Service Desk request is marked as resolved, update the HubSpot ticket status and trigger automated customer satisfaction surveys.
🔌
Extend your support workflow to team messaging apps
Connect HubSpot and Jira Service Desk with Slack, Gmail, or Trello to notify stakeholders and coordinate cross-functional engineering tasks seamlessly.
And much more...

Who is HubSpot + Jira Service Desk integration for?

Support managers, customer success leads, and IT operations teams who need seamless data synchronisation between CRM records and helpdesk service requests.

Support analytics managers
Support analytics managers
Customer support leads
Customer support leads
Client success managers
Client success managers
IT helpdesk supervisors
IT helpdesk supervisors
Technical account managers
Technical account managers
Operations directors
Operations directors
📈
Support analytics managers
You're reviewing resolution metrics in HubSpot but your service desk counts only update when someone manually exports tickets, so the response times you're optimising against are always a few hours behind — with this integration, every ticket lands in your reports instantly and your data stays current.
Customer support leads
You need to act fast on critical customer tickets, but agents find out about new issues too late because requests sit unassigned in the CRM queue — with this integration, every new ticket triggers a service request instantly and agents can begin troubleshooting right away.
🤝
Client success managers
You answer to key accounts who want to see active progress reports on their open support cases, but manual updates between apps leave gaps in your client communications — automating both apps means every request update syncs automatically and your clients always see accurate status reports.
📊
IT helpdesk supervisors
The volume of daily customer tickets is too high for anyone to keep up by hand, leading to duplicated requests and dropped customer inquiries — this integration means every ticket is processed instantly without manual data entry so your team handles high volumes effortlessly.
🔄
Technical account managers
You own the escalation step and depend on front-line agents upstream to hand over customer details accurately before you can investigate — connecting these apps means every ticket detail flows across systems seamlessly so you can start resolving issues without asking for missing context.
🗂️
Operations directors
You need a reliable audit history of every customer interaction and keep finding gaps in your ticket logs due to missed manual copying between platforms — automating both apps means every request and update is recorded permanently so your audit trails remain complete.
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Why choose Integrately to automate Jira Service Desk + HubSpot

Build and manage your Jira Service Desk + HubSpot automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + HubSpot with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect HubSpot to Jira Service Desk?
Frequently Asked Questions
You can connect HubSpot to Jira Service Desk in 1 click using ready templates or by asking Integrately AI to set up your custom workflow. Bring in apps like Slack, Gmail, or Salesforce to extend your support pipeline.
Can I automatically create a Jira Service Desk request from a HubSpot ticket?
Frequently Asked Questions
Can I connect HubSpot, Jira Service Desk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for HubSpot and Jira Service Desk?
Frequently Asked Questions
How does HubSpot handle contact and ticket data during automation?
Frequently Asked Questions
How does Jira Service Desk manage request updates and comments?
Frequently Asked Questions
Can I set up this automation without writing any code?
Frequently Asked Questions
Is the HubSpot and Jira Service Desk integration free?
Frequently Asked Questions
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You Can Also Connect HubSpot or Jira Service Desk With 1500+ Other Apps

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