Instagram for business + Twilio Integration

Integrate Instagram for business to Twilio in one click, or tell Integrately AI how you want each comment handled. Notify your team, log details, trigger SMS messages, and follow up automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Instagram for business
    Media is posted in Instagram for business
  • Instagram for business
    Tagged in media in Instagram for business
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
Arrow Right
2.
  • Instagram for business
    Publish photo in Instagram for business
  • Twilio
    Get message media by id in Twilio
  • Twilio
    Get message medias in Twilio
  • Twilio
    Send WhatsApp template message in Twilio
  • Twilio
    Send SMS in Twilio
  • Twilio
    Send WhatsApp message in Twilio
  • Twilio
    Call phone in Twilio
  • Twilio
    Get call details by id in Twilio

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready WorkflowsReady Workflows   for Instagram for business + Twilio Integration

Send SMS alerts for new comments, log media updates, notify contacts, and trigger WhatsApp messages, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Instagram for business + Twilio flow

Capture customer engagement, update records across your stack, notify your team on messaging apps, and trigger automated follow-ups. Pick a combination and activate it in one click.

Instagram for business
Twilio
+
InstagramInstagram (3)
+
Facebook Lead AdsFacebook Lead Ads (3)
+
ShopifyShopify (3)
+
Google SheetsGoogle Sheets (3)
+
MailchimpMailchimp (3)
+
SlackSlack (3)
I
I
T
When a comment is created in Instagram for business, publish a post in Instagram and send an SMS in Twilio.
New comments on Instagram for business trigger a photo publication on Instagram and an immediate SMS alert in Twilio.
I
I
T
When media is posted in Instagram for business, create a post in Instagram and send a WhatsApp message in Twilio.
New media posts in Instagram for business instantly publish to Instagram and notify stakeholders via Twilio WhatsApp.
I
C
I
T
Use ChatGPT to analyse every comment created in Instagram for business, publish a reply in Instagram, and send an SMS alert in Twilio.
ChatGPT analyses comments from Instagram for business before publishing an Instagram reply and triggering a Twilio SMS.

Supported triggers and actions for Instagram for business and Twilio

Mix and match to build the exact automation you need

Instagram for business
Instagram for business Triggers & Actions
Media is posted in Instagram for business
Triggers the automation when new media is posted
Try it →
Tagged in media in Instagram for business
Triggers the automation when you are tagged in media
Try it →
Publish photo in Instagram for business
Publishes a photo
Try it →
Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
Try it →
SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
Try it →
Recording is available in Twilio
Triggers the automation when a recording is available
Try it →
Call status is changed in Twilio
Triggers the automation when call details are modified
Try it →
Call is finished in Twilio
Triggers the automation when a call is finished
Try it →
Phone number is added in Twilio
Triggers the automation when a phone number is added
Try it →
Transcription is available in Twilio
Triggers the automation when a transcription is available
Try it →
Get message media by id in Twilio
Try it →
Get message medias in Twilio
Try it →
Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
Try it →
Send SMS in Twilio
Sends a text message to particular recipients
Try it →
Send WhatsApp message in Twilio
Sends a message via whatsapp
Try it →
Call phone in Twilio
Initiates a phone call to a phone number
Try it →
Get call details by id in Twilio
Try it →

What can you automate with Instagram for business + Twilio?

Connect customer engagement on social media to instant communications and data logging workflows.

What you can automate?
💬
Send SMS alerts for new comments
Trigger instant text messages whenever a new comment is created in Instagram for business, ensuring your team never misses customer feedback.
📊
Capture every submitted comment field
Map comment details, user handles, and media IDs directly into tracking sheets or database rows for comprehensive review and analysis.
🔔
Notify the right team member immediately
Dispatch automated notifications via WhatsApp or SMS the moment customer interactions or call status changes occur.
🔀
Route communications based on content
Evaluate comment keywords or lead properties to send specialized text messages or trigger specific reply actions automatically.
🔄
Keep records updated in real time
Synchronize call details, transcription statuses, and comment replies across your connected databases and communication channels.
🗄️
Prevent duplicate contact entries
Search existing records before creating new entries to maintain clean databases and organized customer interaction histories.
📞
Handle call completion events
Trigger automated follow-up actions and log call details in your connected apps the moment a Twilio phone call is finished.
🔗
Extend flows to popular messaging apps
Connect Instagram for business and Twilio with Slack to broadcast customer updates directly to your internal channels.
And much more...

Who is Instagram for business + Twilio integration for?

Social media managers, support teams, and marketers streamline communication, eliminate manual notifications, and ensure rapid customer follow-ups using automated messaging workflows.

Performance marketers
Performance marketers
Customer support reps
Customer support reps
Agency account managers
Agency account managers
E-commerce merchants
E-commerce merchants
Sales representatives
Sales representatives
Operations coordinators
Operations coordinators
📈
Performance marketers
You track customer engagement across ad campaigns but your analytics reports only update when someone exports comments by hand, so the metrics you review are always outdated — this integration means every new interaction triggers instant updates and your reports stay current.
Customer support reps
You manage inquiries coming from multiple social channels but miss urgent questions because notification checks are manual, so response times lag behind expectations — with this integration, every comment initiates an immediate SMS alert so clients get prompt assistance.
📋
Agency account managers
You report on social media growth to stakeholders who demand real-time visibility into campaign traction, so compiling manual status updates takes hours every week — automating both apps means your dashboard records every submission as it happens.
🛒
E-commerce merchants
You process high volumes of store orders and promotional comments daily while trying to keep buyers informed via text, so manual messaging creates frequent bottlenecks — connecting these apps means every customer order triggers instant SMS updates without manual data entry.
🤝
Sales representatives
You depend on leads generated from social media posts and inbound calls to fill your pipeline, so delayed handoffs from marketing cost you deals — this integration means every new contact record is created instantly and assigned for immediate follow-up.
🗂️
Operations coordinators
You maintain audit trails of customer communications and call statuses across multiple business tools, so missing logs create compliance gaps — automating both apps means every interaction is recorded accurately in your tracking sheets.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Instagram for business + Twilio

Build and manage your Instagram for business + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Instagram for business + Twilio with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

2000+
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Instagram for business to Twilio?
Frequently Asked Questions
You can connect Instagram for business to Twilio in one click using pre-built workflows on Integrately, or ask Integrately AI to build the automation for you. Over 42,000+ active users rely on these integrations alongside tools like Google Sheets, Slack, and Shopify.
Can I automatically send an SMS when a comment is created in Instagram for business?
Frequently Asked Questions
Can I connect Instagram for business, Twilio, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Instagram for business and Twilio?
Frequently Asked Questions
How does Instagram for business handle comments and media data during automation?
Frequently Asked Questions
How does Twilio handle SMS messages and call statuses in workflows?
Frequently Asked Questions
Do I need coding skills to automate Instagram for business and Twilio?
Frequently Asked Questions
Is the Instagram for business and Twilio integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Instagram for business or Twilio With 1500+ Other Apps

Instagram for business
Popular Instagram for business Integrations
Connect Instagram for business to analytics, publishing, and scheduling tools to measure engagement and manage content.
Twilio
Popular Twilio Integrations
Sync Twilio with CRM, customer support, and telephony platforms to streamline communication workflows.
See All
Twilio Integrations arrow right
No popular apps found