Intercom + Linear Integration
Integrate Intercom to Linear in one click, or tell Integrately AI how you want each conversation handled. Track customer requests, create issues instantly, update projects, and alert your engineering team automatically.
Free forever.Use premium features free for 14 days.1.
Company is created in Intercom Instant- Conversation is closed by admin in Intercom Instant
- Teammate replied in Intercom Instant
- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Event is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is partially deleted in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- User or lead is replied in Intercom Instant
- Admin opened conversation in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
- Lead is tagged in Intercom Instant
- Lead is untagged in Intercom Instant
Issue created in Linear Instant- Issue updated in Linear Instant
- Issue deleted in Linear Instant
- Comment created in Linear Instant
- Comment updated in Linear Instant
- Comment deleted in Linear Instant
- Project created in Linear Instant
- Project updated in Linear Instant
- Project deleted in Linear Instant
2.
- Add tag to user in Intercom
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Create user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Create event in Intercom
- Search user in Intercom
- Search lead in Intercom
- Search company in Intercom
- Assign comment to a issue in Linear
- Update Issue in Linear
- Create issue in Linear
- Search issue in Linear
- Delete Issue in Linear
- Search project by name in Linear
- Create project in Linear
- Update project in Linear
- Delete project in Linear
- Search assignee in Linear
- Search teams in Linear
Trusted by experts at...
Ready Workflows for Intercom + Linear Integration
Capture requests, create issues, update project statuses, alert engineers, and sync customer details, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + Linear flow
Notify your team in messaging channels, log engineering events, and sync project updates across your entire toolchain. Pick a combination and activate it in one click.
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Slack (5)
Slack (5) +
GitHub (3)
GitHub (3) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Notion (3)
Notion (3) +
Google Drive (3)
Google Drive (3) +
Zendesk (3)
Zendesk (3) I
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Create a Linear issue from every closed Intercom conversation, and notify your team in Slack
Closed Intercom conversations instantly become Linear issues and your team hears about it in Slack, eliminating manual handoffs between support and engineering.
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When a new issue is created in Linear, send a confirmation in Intercom and alert your team in Slack
New Linear issues trigger updates in Intercom for the customer and notify your team in Slack, keeping everyone aligned on development progress.
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When a comment is added to a Linear issue, update the user in Intercom and notify your team in Slack
Linear comment updates sync directly to Intercom user profiles while Slack keeps your support channel informed of engineering progress.
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Use Claude to summarise Intercom customer feedback, create a Linear issue, and notify your team in Slack
Claude turns messy Intercom feedback into structured Linear issues and posts a summary in Slack for your product team.
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When a project is created in Linear, create a user in Intercom and announce the launch in Slack
New Linear projects trigger user creation in Intercom and announce milestones in Slack to keep cross-functional teams aligned.
Supported triggers and actions for Intercom and Linear
Mix and match to build the exact automation you need
Intercom Triggers & Actions
Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Linear Triggers & Actions
What can you automate with Intercom + Linear?
Streamline your customer support and software development workflows with powerful automated triggers and actions.
🔄
Turn closed customer conversations into development issues
Automatically create a Linear issue the moment a conversation is closed by an admin in Intercom. Your engineering team receives bug reports and feature requests instantly without manual handoffs.
📝
Capture every submitted conversation field
Map available Intercom conversation details, user emails, and tags straight into your Linear issue descriptions. Your developers get complete context for every task.
🔔
Alert your engineering team immediately
Trigger instant notifications whenever an Intercom lead or conversation creates a new issue in Linear. Keep your team aligned and responsive to incoming requests.
🔀
Route issues based on customer tags
Send enterprise requests to high-priority Linear project boards while routing standard support queries to general queues. Ensure every ticket goes to the right place.
🔄
Keep issue statuses synchronised across platforms
Update Linear project statuses automatically when Intercom conversations change state. Maintain accurate records in both tools without double-handling.
🔍
Search and update existing user records
Prevent duplicate entries by searching for existing user profiles in Intercom before creating new records or updating company data from Linear events.
🎯
Handle later project status changes
Automate follow-up actions when Linear issues are completed or comments are added, updating user profiles in Intercom to close the feedback loop.
🔌
Extend your workflow to team messaging apps
Connect Intercom and Linear to Slack to broadcast new issue creation and project updates directly into your engineering channels.
And much more...
Who is Intercom + Linear integration for?
Connecting Intercom and Linear eliminates manual handoffs between customer support and software development teams, ensuring every request reaches engineering instantly.
Customer success managers
Support leads
Technical account managers
Support team supervisors
Product managers
Operations directors
📈
Customer success managers
You review support volumes and bug trends to report on product stability, but your tracking data is always outdated because tickets live in separate silos — with this integration, every closed Intercom conversation updates your Linear board instantly and your metrics stay current.
⚡
Support leads
You need to escalate critical customer bugs to engineering immediately, but manual copy-pasting means developers find out hours too late — automating both apps means every high-priority conversation becomes a Linear issue the moment it closes.
🤝
Technical account managers
You answer to enterprise clients who demand transparent progress on their feature requests, but compiling updates manually takes hours — this integration means every project update in Linear reflects in your customer records without extra paperwork.
📊
Support team supervisors
Your team handles hundreds of chat conversations daily and manually logging each bug in the issue tracker creates massive backlogs — connecting these apps means ticket conversions happen automatically and your queue stays clear.
💻
Product managers
You rely on support teams to hand over customer feature requests so you can plan sprints, but key context often gets lost in translation — with this integration, every submitted request lands in Linear with full conversation details attached.
🗂️
Operations directors
You need a reliable audit trail linking customer conversations to engineering tasks, but manual record-keeping leaves frustrating gaps in your history — automating both apps means every interaction creates a permanent, searchable record.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Intercom + Linear
Build and manage your Intercom + Linear automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Intercom + Linear with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
2
Connect Accounts
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Automation is ready
Connect Intercom + Linear Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Intercom to Linear?
You can connect Intercom to Linear in one click using pre-built workflows on Integrately, or use Integrately AI to set up custom automations alongside Slack, GitHub, and Notion.
Can I automatically create a Linear issue when an Intercom conversation is closed?
Can I connect Intercom, Linear, and Slack?
What is a good Zapier alternative for Intercom and Linear?
How does Intercom handle customer data and conversation fields during integration?
How does Linear track issue updates and projects with Intercom?
Can I automate Intercom and Linear without coding skills?
Is the Intercom and Linear integration free?
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