Intercom + Live Chat Integration

Integrate Intercom to Live Chat in one click, or tell Integrately AI how you want each chat handled. Capture visitor chats, create user profiles, update your records, and alert your support team automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Intercom
    User email is updated in Intercom Instant
  • Intercom
    User or lead is replied in Intercom Instant
  • Intercom
    Admin opened conversation in Intercom Instant
  • Intercom
    Conversation is closed by admin in Intercom Instant
  • Intercom
    Teammate replied in Intercom Instant
  • Intercom
    Admin initiates conversation in Intercom Instant
  • Intercom
    Note is added to conversation in Intercom Instant
  • Intercom
    Conversation is assigned to any teammate in Intercom Instant
  • Intercom
    User is created in Intercom Instant
  • Intercom
    User is deleted in Intercom Instant
  • Intercom
    User is unsubscribed in Intercom Instant
  • Intercom
    Lead is untagged in Intercom Instant
  • Intercom
    Company is created in Intercom Instant
  • Intercom
    Event is created in Intercom Instant
  • Intercom
    Conversation is tagged in Intercom Instant
  • Intercom
    Conversation is partially deleted in Intercom Instant
  • Intercom
    Conversation is snoozed in Intercom Instant
  • Intercom
    Lead is created in Intercom Instant
  • Intercom
    Lead is tagged in Intercom Instant
  • Intercom
    Message is created from user or lead in Intercom Instant
  • Intercom
    Email is added to lead in Intercom Instant
  • Live Chat
    Chat is started in Live Chat Instant
  • Live Chat
    Chat is ended in Live Chat Instant
  • Live Chat
    Chat is updated in Live Chat Instant
  • Live Chat
    Visitor enters queue in Live Chat Instant
Arrow Right
2.
  • Intercom
    Remove tag from user in Intercom
  • Intercom
    Add contact to company in Intercom
  • Intercom
    Get admin by id in Intercom
  • Intercom
    Create user in Intercom
  • Intercom
    Add tag to user in Intercom
  • Intercom
    Update user in Intercom
  • Intercom
    Create lead in Intercom
  • Intercom
    Update lead in Intercom
  • Intercom
    Add tag on lead in Intercom
  • Intercom
    Update company in Intercom
  • Intercom
    Add/Remove tag on company in Intercom
  • Intercom
    Send message in Intercom
  • Intercom
    Create event in Intercom
  • Intercom
    Search user in Intercom
  • Intercom
    Search lead in Intercom
  • Intercom
    Search company in Intercom

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Ready WorkflowsReady Workflows   for Intercom + Live Chat Integration

Capture chats, create user profiles, route enquiries, update records, and notify your support team, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Intercom + Live Chat flow

Sync visitor chats and user data to your CRM, notify your team, log conversations, and trigger follow-up tasks. Pick a combination and activate it in one click.

Intercom
Live Chat
+
SlackSlack (5)
+
SalesforceSalesforce (4)
+
HubSpotHubSpot (4)
+
StripeStripe (4)
+
Google SheetsGoogle Sheets (4)
+
AsanaAsana (4)
L
I
S
When a chat is started in Live Chat, create a user in Intercom and notify your support channel in Slack.
Every new visitor chat instantly creates an Intercom user and alerts your team in Slack, eliminating manual copy-pasting.
L
I
S
When a chat is ended in Live Chat, create an event in Intercom and post a summary in Slack.
Log closed chats as Intercom events and announce the wrap-up in Slack so your team stays aligned.
L
I
S
When a visitor enters queue in Live Chat, create a lead in Intercom and alert your sales channel in Slack.
Queued visitors automatically generate Intercom leads while Slack alerts your sales representatives right away.
L
I
S
Use Claude to evaluate visitor chats in Live Chat, create an Intercom lead, and notify your team in Slack.
Claude analyses live chats, creates qualifying Intercom leads, and posts summaries directly to Slack.
L
I
S
When a chat is updated in Live Chat, update the user in Intercom and post updates in Slack.
Keep Intercom user profiles synchronised with ongoing Live Chat updates and notify your team in Slack.

Supported triggers and actions for Intercom and Live Chat

Mix and match to build the exact automation you need

Intercom
Intercom Triggers & Actions
Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
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Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
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Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
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Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
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Instant
Teammate replied in Intercom
Triggers the automation when a teammate responds
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Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
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Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
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Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
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Instant
User is created in Intercom
Triggers the automation when a new user is created
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Instant
User is deleted in Intercom
Triggers the automation when a user is deleted
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Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
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Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
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Instant
Company is created in Intercom
Triggers the automation when a new company is created
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Instant
Event is created in Intercom
Triggers the automation when a new event is created
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Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
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Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
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Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
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Instant
Lead is created in Intercom
Triggers the automation when a new lead is created
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Instant
Lead is tagged in Intercom
Triggers the automation when a lead is tagged
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Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
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Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
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Remove tag from user in Intercom
Untag a user's profile
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Add contact to company in Intercom
Adds a contact to a company
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Get admin by id in Intercom
Retrieves admin by its ID
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Create user in Intercom
Generates a new user account
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Add tag to user in Intercom
Assigns a tag to a user based on particular criteria
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Update user in Intercom
Updates user information
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Create lead in Intercom
Generates new leads for potential customers
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Update lead in Intercom
Updates the lead information
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Add tag on lead in Intercom
Assigns tag to a lead based on predefined criteria
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Update company in Intercom
Updates company information
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Add/Remove tag on company in Intercom
Updates company tags based on predefined criteria
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Send message in Intercom
Delivers a message to a designated recipient
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Create event in Intercom
Adds a new contact to the contact list
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Search user in Intercom
Searches for a user
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Search lead in Intercom
Retrieves information for a particular lead
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Search company in Intercom
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Live Chat
Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
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Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
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Instant
Chat is updated in Live Chat
Triggers the automation when a chat is updated
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Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
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No action is available

What can you automate with Intercom + Live Chat?

Streamline your customer support and lead management workflows with ready-to-run automation recipes.

What you can automate?
💬
Create Intercom users from new chats
Instantly register every visitor chat as a new user profile in Intercom the moment the conversation starts, eliminating manual data entry.
📋
Capture every submitted chat field
Map all available visitor chat answers into separate database columns instead of only names and emails, making your records much more useful.
🔔
Alert your support team instantly
Notify the right team member in Slack or messaging tools the second a new visitor enters the queue or starts a chat.
🔀
Route chats based on submitted fields
Send VIP inquiries to senior agents and standard questions to general support queues automatically based on visitor form answers.
🔄
Keep destinations updated as chats change
Modify existing user profiles and spreadsheet rows dynamically whenever active chat details are updated by the visitor or agent.
🔍
Add or update instead of creating duplicates
Search for existing records before creating new ones so your databases remain clean and free of duplicate user entries.
🏁
Handle later chat status changes
Trigger automated updates in your CRM or project boards when a chat session is ended or resolved by an administrator.
🔌
Extend your workflow to Slack
Connect your core Intercom and Live Chat pair to Slack for instant team notifications and streamlined collaboration.
And much more...

Who is Intercom + Live Chat integration for?

Support managers, customer success teams, and sales representatives benefit by eliminating manual visitor data entry and accelerating response times across both platforms.

Support analysts
Support analysts
Customer support leads
Customer support leads
Client success managers
Client success managers
Operations directors
Operations directors
Sales representatives
Sales representatives
Data administrators
Data administrators
📈
Support analysts
You're reviewing chat metrics across multiple channels but your reporting sheet only updates when someone manually exports chat logs, so the volume counts you're measuring against are always a few hours behind — with this integration, every new chat lands in the sheet instantly and your data stays current.
Customer support leads
You manage incoming visitor queues but find out about waiting customers too late because alerts are fragmented across tools — with this integration, every queued visitor creates an instant record and notifies your team immediately.
🤝
Client success managers
You answer to key clients who want immediate proof of support engagement, but manual logging leaves gaps in your timelines — with this integration, every closed chat automatically updates your tracking records so progress is always visible.
📊
Operations directors
The volume of inbound visitor chats is too high for anyone to keep up by hand, leading to missed leads and dropped inquiries — with this integration, every chat populates your CRM and user databases without manual effort.
🔄
Sales representatives
You own the follow-up stage and depend on support staff to hand over visitor details from chats, causing costly delays — with this integration, every chat lead lands in your pipeline the moment the conversation begins.
🗂️
Data administrators
You need a reliable history of all visitor interactions but keep finding missing entries and mismatched user records across your tools — with this integration, every chat session syncs cleanly into your primary databases.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Intercom + Live Chat

Build and manage your Intercom + Live Chat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Intercom + Live Chat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Intercom to Live Chat?
Frequently Asked Questions
You can connect Intercom to Live Chat in 1 click using ready workflows or ask Integrately AI to build your automation. It takes seconds to link your accounts and sync visitor chats with Slack, Google Sheets, and 1,500+ apps.
Can I automatically create Intercom users when a chat starts in Live Chat?
Frequently Asked Questions
Can I connect Intercom, Live Chat, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Intercom and Live Chat?
Frequently Asked Questions
How does Intercom handle user data during chat integrations?
Frequently Asked Questions
Can I track chat queue entries from Live Chat?
Frequently Asked Questions
Do I need coding skills to automate Intercom and Live Chat?
Frequently Asked Questions
Is the Intercom and Live Chat integration free?
Frequently Asked Questions
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You Can Also Connect Intercom or Live Chat With 1500+ Other Apps

Intercom
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Live Chat
Popular Live Chat Integrations
Sync Live Chat with project management, analytics, and team collaboration tools to keep visitor data active.
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