Intercom + Outreach Integration

Integrate Intercom to Outreach in one click, or tell Integrately AI how you want each lead handled. Add prospects to sequences, update records, alert your team, and track your pipeline automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Intercom
    Company is created in Intercom Instant
  • Intercom
    Conversation is closed by admin in Intercom Instant
  • Intercom
    Teammate replied in Intercom Instant
  • Intercom
    Admin initiates conversation in Intercom Instant
  • Intercom
    Note is added to conversation in Intercom Instant
  • Intercom
    Conversation is assigned to any teammate in Intercom Instant
  • Intercom
    User is created in Intercom Instant
  • Intercom
    User is deleted in Intercom Instant
  • Intercom
    User is unsubscribed in Intercom Instant
  • Intercom
    User email is updated in Intercom Instant
  • Intercom
    Event is created in Intercom Instant
  • Intercom
    Conversation is tagged in Intercom Instant
  • Intercom
    Conversation is partially deleted in Intercom Instant
  • Intercom
    Conversation is snoozed in Intercom Instant
  • Intercom
    Lead is created in Intercom Instant
  • Intercom
    User or lead is replied in Intercom Instant
  • Intercom
    Admin opened conversation in Intercom Instant
  • Intercom
    Lead is untagged in Intercom Instant
  • Intercom
    Lead is tagged in Intercom Instant
  • Intercom
    Email is added to lead in Intercom Instant
  • Intercom
    Message is created from user or lead in Intercom Instant
  • Outreach
    Prospect is added in Outreach Instant
  • Outreach
    Prospect is updated in Outreach Instant
  • Outreach
    Call is created in Outreach Instant
  • Outreach
    Task is added in Outreach Instant
  • Outreach
    Opportunity is added in Outreach Instant
  • Outreach
    Account is added in Outreach Instant
Arrow Right
2.
  • Intercom
    Add tag to user in Intercom
  • Intercom
    Remove tag from user in Intercom
  • Intercom
    Add contact to company in Intercom
  • Intercom
    Get admin by id in Intercom
  • Intercom
    Create user in Intercom
  • Intercom
    Update user in Intercom
  • Intercom
    Create lead in Intercom
  • Intercom
    Update lead in Intercom
  • Intercom
    Add tag on lead in Intercom
  • Intercom
    Update company in Intercom
  • Intercom
    Add/Remove tag on company in Intercom
  • Intercom
    Send message in Intercom
  • Intercom
    Search user in Intercom
  • Intercom
    Create event in Intercom
  • Intercom
    Search company in Intercom
  • Intercom
    Search lead in Intercom
  • Outreach
    Add prospect to sequence in Outreach
  • Outreach
    Add prospect in Outreach
  • Outreach
    Update prospect in Outreach
  • Outreach
    Get prospect by Id in Outreach
  • Outreach
    Add account in Outreach
  • Outreach
    Add opportunity in Outreach
  • Outreach
    Get opportunity by Id in Outreach
  • Outreach
    Search opportunity by name in Outreach
  • Outreach
    Add task in Outreach
  • Outreach
    Search sequence in Outreach
  • Outreach
    Search prospect by email in Outreach

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Ready Workflows Ready Workflows for Intercom + Outreach Integration

Capture leads, add prospects to sequences, keep records updated, alert your team, and send follow-ups, all in just one click.

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Connect more apps to your Intercom + Outreach flow

Sync your support data and sales outreach with CRMs, messaging tools, and spreadsheets to keep your entire team aligned. Pick a combination and activate it in one click.

Intercom
Outreach
+
SalesforceSalesforce (6)
+
HubspotHubspot (6)
+
SlackSlack (6)
+
GmailGmail (6)
+
Google SheetsGoogle Sheets (6)
+
CalendlyCalendly (6)
I
O
S
Add every new Intercom lead to Outreach as a prospect, and create a corresponding lead in Salesforce
New Intercom leads instantly become Outreach prospects and Salesforce leads without manual data entry.
O
I
S
When an Outreach task is added, update the user in Intercom and create a task in Salesforce
Outreach tasks automatically update Intercom users and log activities in Salesforce for complete tracking.
I
O
S
When an Intercom conversation is closed by an admin, add the prospect to a sequence in Outreach and update Salesforce
Closed Intercom conversations trigger Outreach sequence additions and Salesforce updates instantly.
O
I
S
Create a Salesforce task when a new prospect is added in Outreach, and tag the user in Intercom
New Outreach prospects generate Salesforce tasks and apply relevant tags in Intercom automatically.
I
O
S
If a new Intercom user is created, add them as a prospect in Outreach and create a contact in Salesforce
New Intercom users are automatically registered as Outreach prospects and Salesforce contacts.
O
I
S
When an Outreach opportunity is added, update the company in Intercom and create an opportunity in Salesforce
Outreach opportunities update Intercom company records and sync deals into Salesforce instantly.

Supported triggers and actions for Intercom and Outreach

Mix and match to build the exact automation you need

Intercom
Intercom Triggers & Actions
Instant
Company is created in Intercom
Triggers the automation when a new company is created
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Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
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Instant
Teammate replied in Intercom
Triggers the automation when a teammate responds
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Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
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Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
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Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
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Instant
User is created in Intercom
Triggers the automation when a new user is created
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Instant
User is deleted in Intercom
Triggers the automation when a user is deleted
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Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
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Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
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Instant
Event is created in Intercom
Triggers the automation when a new event is created
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Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
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Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
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Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
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Instant
Lead is created in Intercom
Triggers the automation when a new lead is created
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Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
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Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
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Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
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Instant
Lead is tagged in Intercom
Triggers the automation when a lead is tagged
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Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
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Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
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Add tag to user in Intercom
Assigns a tag to a user based on particular criteria
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Remove tag from user in Intercom
Untag a user's profile
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Add contact to company in Intercom
Adds a contact to a company
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Get admin by id in Intercom
Retrieves admin by its ID
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Create user in Intercom
Generates a new user account
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Update user in Intercom
Updates user information
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Create lead in Intercom
Generates new leads for potential customers
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Update lead in Intercom
Updates the lead information
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Add tag on lead in Intercom
Assigns tag to a lead based on predefined criteria
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Update company in Intercom
Updates company information
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Add/Remove tag on company in Intercom
Updates company tags based on predefined criteria
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Send message in Intercom
Delivers a message to a designated recipient
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Search user in Intercom
Searches for a user
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Create event in Intercom
Adds a new contact to the contact list
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Search company in Intercom
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Search lead in Intercom
Retrieves information for a particular lead
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Outreach
Outreach Triggers & Actions
Instant
Prospect is added in Outreach
Triggers the automation when a new prospect is added
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Instant
Prospect is updated in Outreach
Triggers the automation when a prospect is updated
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Instant
Call is created in Outreach
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Instant
Task is added in Outreach
Triggers the automation when a new task is added
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Instant
Opportunity is added in Outreach
Triggers the automation when a new opportunity is created
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Instant
Account is added in Outreach
Triggers the automation when a new account is added
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Add prospect to sequence in Outreach
Adds a potential client to a predefined email sequence
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Add prospect in Outreach
Adds a new potential client or customer to your database
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Update prospect in Outreach
Updates prospect details with new information
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Get prospect by Id in Outreach
Retrieves a prospect's information using their id
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Add account in Outreach
Creates a new user account
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Add opportunity in Outreach
Adds a new opportunity to the system with a single click
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Get opportunity by Id in Outreach
Retrieves a opportunity's details by its id
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Search opportunity by name in Outreach
Searches for a opportunity by its name
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Add task in Outreach
Creates a new task with relevant information
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Search sequence in Outreach
Searches for a sequence
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Search prospect by email in Outreach
Searches for prospects using their email address
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What can you automate with Intercom + Outreach?

Streamline customer communication and sales pipeline management by automating prospect creation, sequence assignments, and record updates across Intercom and Outreach.

What you can automate?
🚀
Convert Intercom leads into Outreach prospects instantly
Every new lead captured in Intercom is automatically added as a prospect in Outreach. Start your sales engagement workflow the moment an inquiry arrives without touching a spreadsheet.
📋
Capture every submitted field and user detail
Map all available contact attributes and custom properties from Intercom directly into Outreach profiles. Ensure your sales team has complete context before initiating outreach.
🔔
Alert your team as soon as prospects engage
Notify sales reps instantly via messaging channels or email when important customer interactions occur in Intercom. Eliminate delays in your team's daily follow-up routine.
🔀
Route prospects based on submitted property values
Automatically assign prospects to specific Outreach sequences depending on the tier or category selected in Intercom. Deliver tailored messaging to every segment of your audience.
🔄
Keep records up to date as user details change
Whenever contact emails or company profiles are modified in Intercom, propagate those updates across Outreach automatically. Prevent fragmented records and outdated information.
🛡️
Prevent duplicate records during data sync
Search existing databases before adding new entries to ensure your Outreach accounts remain clean. Maintain an organized pipeline free from duplicate prospects.
⏱️
Handle later status changes and conversation closures
Trigger automated sequence updates or task creations whenever a conversation is closed or snoozed in Intercom. Keep your sales pipeline responsive to support milestones.
💬
Extend your workflow with instant Slack notifications
Combine Intercom and Outreach with Slack to broadcast important deal milestones and new prospect arrivals to your revenue channel. Keep everyone informed in real time.
And much more...

Who is Intercom + Outreach integration for?

Support and sales professionals connecting live customer interactions to outbound pipeline management will eliminate manual data entry and keep engagement synchronized.

Performance marketers
Performance marketers
Sales reps
Sales reps
Client success managers
Client success managers
Support leads
Support leads
Business development reps
Business development reps
RevOps managers
RevOps managers
📈
Performance marketers
You're tracking customer inquiries in Intercom, but your reporting dashboards only update when someone manually exports rows, so the conversion metrics you review are always outdated — with this integration, every new lead lands in Outreach instantly and your metrics stay current.
Sales reps
You're managing chats in Intercom, but urgent prospects wait hours before anyone adds them to sales sequences, so deals stall before outreach begins — automating both apps means every lead triggers an instant prospect creation in Outreach so you never miss a fast response.
📊
Client success managers
You're fielding support requests in Intercom, but stakeholders demand visibility into outreach progress that requires digging through multiple tools, so status updates take up valuable hours — this integration means every interaction syncs automatically into clear pipeline reports.
🔄
Support leads
You're receiving high volumes of user signups in Intercom, but manual data entry leaves a backlog of unassigned prospects that slows down your entire team — connecting these apps means automated sequencing handles the volume without manual bottlenecks.
🎯
Business development reps
You're qualifying inbound leads in Intercom, but handovers to sales reps get delayed by manual profile creation, so outreach starts too late — with this integration, every qualified user becomes an Outreach prospect immediately for seamless handovers.
📋
RevOps managers
You're logging support notes in Intercom, but fragmented record-keeping creates missing interaction histories across your sales tools, so customer context gets lost — automating both apps means every record stays complete and unified.
Our team

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Why choose Integrately to automate Intercom + Outreach

Build and manage your Intercom + Outreach automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Intercom + Outreach with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Intercom to Outreach?
Frequently Asked Questions
You can connect Intercom to Outreach instantly using 1-click workflows on Integrately. Choose from pre-built templates or ask Integrately AI to build your exact automation with Salesforce, Hubspot, and Slack.
Can I automatically add Intercom leads as Outreach prospects?
Frequently Asked Questions
Can I connect Intercom, Outreach, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Intercom and Outreach?
Frequently Asked Questions
How does Intercom handle user updates in this integration?
Frequently Asked Questions
Can Outreach trigger prospect updates when tasks are created?
Frequently Asked Questions
Is coding required to set up Intercom and Outreach automations?
Frequently Asked Questions
Is the Intercom and Outreach integration free?
Frequently Asked Questions
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You Can Also Connect Intercom or Outreach With 1500+ Other Apps

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Outreach
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