respond.io + Intercom Integration
Integrate Intercom to respond.io in one click, or tell Integrately AI how you want each lead handled. Enrich and qualify leads, update your contact records, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Contact is created in respond.io Instant- Contact is updated in respond.io Instant
- Message is received in respond.io Instant
- Message is sent in respond.io Instant
- Conversation is closed in respond.io Instant
- Conversation is opened in respond.io Instant
- Contact assignee is updated in respond.io Instant
- Contact tag is updated in respond.io Instant
- Comment is created in respond.io Instant
Conversation is partially deleted in Intercom Instant- Admin initiates conversation in Intercom Instant
- Note is added to conversation in Intercom Instant
- Conversation is assigned to any teammate in Intercom Instant
- User is created in Intercom Instant
- User is deleted in Intercom Instant
- User is unsubscribed in Intercom Instant
- User email is updated in Intercom Instant
- Company is created in Intercom Instant
- Event is created in Intercom Instant
- Conversation is tagged in Intercom Instant
- Conversation is snoozed in Intercom Instant
- Lead is created in Intercom Instant
- Conversation is closed by admin in Intercom Instant
- Teammate replied in Intercom Instant
- Admin opened conversation in Intercom Instant
- User or lead is replied in Intercom Instant
- Lead is untagged in Intercom Instant
- Lead is tagged in Intercom Instant
- Message is created from user or lead in Intercom Instant
- Email is added to lead in Intercom Instant
2.
- Send message via email in respond.io
- Send message via SMS in respond.io
- Send message via WhatsApp template in respond.io
- Update the contact lifecycle in respond.io
- Add comment in respond.io
- Create contact in respond.io
- Search contact in respond.io
- Delete contact in respond.io
- Create or update contact in respond.io
- Update contact in respond.io
- Assign or unassign conversation in respond.io
- Create custom field in respond.io
- Open or close conversation in respond.io
- Add tag in respond.io
- Create user in Intercom
- Remove tag from user in Intercom
- Add contact to company in Intercom
- Get admin by id in Intercom
- Add tag to user in Intercom
- Update user in Intercom
- Create lead in Intercom
- Update lead in Intercom
- Add tag on lead in Intercom
- Update company in Intercom
- Add/Remove tag on company in Intercom
- Send message in Intercom
- Create event in Intercom
- Search lead in Intercom
- Search user in Intercom
- Search company in Intercom
Trusted by experts at...
Ready Workflows for respond.io + Intercom Integration
Capture leads, organise conversations, keep contacts updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Intercom + respond.io flow
Sync customer conversations into your CRM, alert your support channels, and trigger downstream tasks the moment messages arrive. Pick a combination and activate it in one click.
+
HubSpot (8)
HubSpot (8) +
Slack (8)
Slack (8) +
Zendesk (8)
Zendesk (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
Typeform (8)
Typeform (8) +
Gmail (8)
Gmail (8) I
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Add every new Intercom lead to respond.io, and create a contact in HubSpot
New Intercom leads appear in respond.io instantly and create a contact in HubSpot automatically, so sales reps never miss a prospect.
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Log every new respond.io contact from Intercom conversations into HubSpot
When contacts are captured through Intercom and respond.io, HubSpot records them instantly for seamless tracking.
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When an Intercom conversation is closed, update respond.io and update the deal in HubSpot
Closed Intercom conversations update respond.io statuses and advance your pipeline stage in HubSpot automatically.
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Create a HubSpot task whenever a respond.io contact is updated from Intercom
Updated contact details in respond.io automatically generate follow-up tasks in HubSpot for your support team.
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If an Intercom lead matches criteria, create a respond.io contact and add a HubSpot deal
High-value Intercom leads trigger automated creation in respond.io and open a priority deal in HubSpot.
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When a respond.io conversation closes, update Intercom records and log activity in HubSpot
Closed messaging conversations update Intercom records and log complete interaction history in HubSpot.
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Use Claude to summarise Intercom leads, create a respond.io contact, and update HubSpot
Claude analyses new Intercom leads, extracts key details, creates a respond.io contact, and updates HubSpot.
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Turn Intercom leads into respond.io contacts, create HubSpot deals, and notify Slack
New Intercom leads sync to respond.io and HubSpot while posting instant updates to your team Slack channel.
Supported triggers and actions for respond.io and Intercom
Mix and match to build the exact automation you need
respond.io Triggers & Actions
Instant
Contact is created in respond.io
Triggers the automation when a new contact is created
Try it → Instant
Message is received in respond.io
Triggers the automation when a new message is received
Try it → Instant
Conversation is closed in respond.io
Triggers the automation when any conversation is marked as completed
Try it → Instant
Conversation is opened in respond.io
Triggers the automation when a new conversation is initiated
Try it → Instant
Contact assignee is updated in respond.io
Triggers the automation when a contact's assignee is changed
Try it → Instant
Contact tag is updated in respond.io
Triggers the automation when a contact tag is updated
Try it → Instant
Comment is created in respond.io
Triggers the automation when a new comment is created
Try it → Intercom Triggers & Actions
Instant
Conversation is partially deleted in Intercom
Triggers the automation when parts of a conversation are deleted
Try it → Instant
Admin initiates conversation in Intercom
Triggers the automation when an admin sends the first message to any user
Try it → Instant
Note is added to conversation in Intercom
Triggers the automation when a new note is added to any conversation
Try it → Instant
Conversation is assigned to any teammate in Intercom
Triggers the automation when someone is assigned to a conversation
Try it → Instant
User is unsubscribed in Intercom
Triggers the automation when a user removed from a list
Try it → Instant
User email is updated in Intercom
Triggers the automation when a user's email address is updated
Try it → Instant
Company is created in Intercom
Triggers the automation when a new company is created
Try it → Instant
Conversation is tagged in Intercom
Triggers the automation when a tag is assigned to any conversation
Try it → Instant
Conversation is snoozed in Intercom
Triggers the automation when a conversation is paused for later
Try it → Instant
Conversation is closed by admin in Intercom
Triggers the automation when any conversation is marked as closed by the admin
Try it → Instant
Admin opened conversation in Intercom
Triggers the automation when a conversation is opened by an admin
Try it → Instant
User or lead is replied in Intercom
Triggers the automation when a reply is sent to the user or lead
Try it → Instant
Lead is untagged in Intercom
Triggers the automation when the tag attached to any lead is removed
Try it → Instant
Message is created from user or lead in Intercom
Triggers the automation when a message is sent by a user or lead
Try it → Instant
Email is added to lead in Intercom
Triggers the automation when email address is added to a lead
Try it → What can you automate with Intercom + respond.io?
Streamline your support operations by connecting Intercom and respond.io for seamless lead capture, conversation tracking, and data syncing.
🚀
Sync new Intercom leads to respond.io instantly
Capture every prospect starting a conversation in Intercom and automatically create a matching contact in respond.io without manual data entry.
📋
Map every submitted field accurately
Transfer names, emails, custom attributes, and conversation tags from Intercom straight into respond.io contact fields for precise targeting.
🔔
Alert your team the moment chats arrive
Trigger instant notifications in team communication channels whenever new leads register through Intercom and respond.io flows.
🔀
Route inquiries based on submitted criteria
Direct high-value prospects or specific inquiry types to designated agents in respond.io using conditional workflow rules.
🔄
Keep contact records updated automatically
Ensure profile changes made in Intercom reflect immediately across respond.io contact lists and external databases.
🛡️
Prevent duplicate contact records
Search existing databases before creation so new Intercom chats update current respond.io profiles instead of generating duplicates.
🏁
Handle conversation closures and lifecycle updates
Automatically update contact lifecycles and close status in respond.io whenever an admin resolves an Intercom chat.
🔌
Extend workflows to your favourite tools
Push synchronized Intercom and respond.io data into CRMs, spreadsheets, or ticketing systems like HubSpot and Slack.
And much more...
Who is Intercom + respond.io integration for?
Connect Intercom and respond.io to automate lead routing, unify messaging conversations, and keep customer records updated across your entire support stack without manual copy-pasting.
Customer operations analysts
Support team leads
Client success managers
High-volume sales teams
Account executives
Data operations specialists
📈
Customer operations analysts
You're pulling messaging volume metrics from Intercom, but your reporting sheets only update when someone manually exports records, so your support dashboards are always hours behind — with this integration, every new interaction syncs instantly and your analytics stay current.
⚡
Support team leads
You need to route incoming customer chats instantly, but manual handoffs cause severe response delays — integrating these apps means every new lead and ticket reaches respond.io immediately so your team can act without delay.
🤝
Client success managers
You answer to key accounts who expect rapid communication tracking, but siloed messaging tools leave visibility gaps — automating both apps means every conversation status and contact detail syncs smoothly across your client records.
📊
High-volume sales teams
The incoming lead volume is too high for anyone to keep up by hand, and valuable prospects slip through the cracks — this integration means every Intercom inquiry creates a respond.io contact and CRM record automatically.
🔄
Account executives
You own the closing stage and depend on support teams to hand over qualified leads, but manual handovers break down — connecting these apps means qualified prospects flow directly into your pipeline the moment chats finish.
🗂️
Data operations specialists
You need a reliable history of customer interactions, but manual entry keeps leaving noticeable gaps in your database — automating this workflow means every record stays complete and accurate without manual upkeep.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate respond.io + Intercom
Build and manage your respond.io + Intercom automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect respond.io + Intercom with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect respond.io + Intercom Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Intercom to respond.io?
You can connect Intercom to respond.io in 1 click using ready templates on Integrately, or ask Integrately AI to build the integration for you with HubSpot, Slack, and 1,500+ other apps.
Can I automatically sync Intercom leads to respond.io contacts?
Can I connect Intercom, respond.io, and Slack?
What is a good Zapier alternative for Intercom and respond.io?
How does Intercom handle lead data transfers here?
How does respond.io manage incoming contact updates?
Can I automate Intercom and respond.io without coding?
Is the Intercom and respond.io integration free?
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Want to automate something else in your workflow?
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